Live Chat Usage Statistics and Market Share in South Africa (.za)
We are tracking usage statistics and market share of 38 web technologies in Live Chat in South Africa (.za). In April 2024 the most popular web technology in Live Chat in South Africa (.za) is Intercom with 30% market share. In second place there is Tawk.to with 28% market share. After that there are Zendesk Chat with 8%, HubSpot Chat with 5% and LiveChat with 5% market share. Top 5 web technologies together have 76% market share. The remaining 33 web technologies in Live Chat have a combined market share of 24%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 38 different technologies in Live Chat.
There are 3,870 websites using Live Chat in South Africa (.za websites) in out database.
Live Chat Usage Statistics and Market Share in South Africa (.za) in April 2024
#1 Intercom 
30.18%
#2 Tawk.to 
27.75%
#3 Zendesk Chat 
7.73%
#4 HubSpot Chat 
5.68%
#5 LiveChat 
5.17%
#6 Tidio 
3.90%
#7 Pure Chat 
2.17%
#8 Crisp Live Chat 
1.94%
#9 Drift 
1.73%
#10 GoSquared 
1.63%
#11 ManyChat 
1.55%
#12 Salesforce Service Cloud 
1.55%
#13 Freshchat 
1.16%
#14 Smartsupp 
1.01%
#15 LiveAgent 
0.78%
#16 Pipedrive 
0.78%
#17 LivePerson 
0.72%
#18 JivoChat 
0.52%
#19 Olark 
0.52%
#20 Comm100 
0.49%
#21 Chatra 
0.47%
#22 MyLiveChat 
0.47%
#23 LiveZilla 
0.44%
#24 Callbell 
0.39%
#25 Chaport 
0.18%
#26 SnapEngage 
0.16%
#27 Gorgias 
0.13%
#28 Instabot 
0.13%
#29 Helpscout 
0.10%
#30 Ada 
0.10%
#31 Re:amaze 
0.10%
#32 WidgetWhats 
0.10%
#33 Bold Chat 
0.08%
#34 Facebook Chat Plugin 
0.08%
#35 Chatwoot 
0.05%
#36 Czater 
0.03%
#37 Rocket.Chat 
0.03%
#38 Trengo 
0.03%
Technologies in Live Chat in South Africa (.za)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Drift
Drift is a conversational marketing platform.
GoSquared
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Pipedrive
Pipedrive is a cloud-based sales CRM.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
Olark
Olark is a cloud-based live chat solution.
Comm100
Comm100 is a provider of customer service and communication products.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
LiveZilla
LiveZilla is a web-based live support platform.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
Instabot
Instabot is a conversion chatbot that understands your users, and curates information, answers questions, captures contacts, and books meetings instantly.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Bold Chat
BoldChat is a live chat platform.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
Czater
Czater is an live chat solution with extended CRM and videochat features.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
Trengo
Trengo is an omnichannel communication platform that unifies all messaging channels into one single view.
Live Chat Market Share History in South Africa (.za) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 29.72% | 30.08% | 30.01% | 30.09% | 30.14% | 30.19% | 30.16% | 30.17% | 30.15% | 30.15% | 30.18% |
| Tawk.to | 28.33% | 27.90% | 27.95% | 27.88% | 27.77% | 27.78% | 27.76% | 27.76% | 27.77% | 27.75% | 27.75% |
| Zendesk Chat | 7.90% | 7.69% | 7.69% | 7.71% | 7.73% | 7.73% | 7.72% | 7.72% | 7.72% | 7.72% | 7.73% |
| HubSpot Chat | 5.57% | 5.62% | 5.55% | 5.59% | 5.72% | 5.58% | 5.65% | 5.66% | 5.68% | 5.70% | 5.68% |
| LiveChat | 5.27% | 5.17% | 5.12% | 5.15% | 5.18% | 5.17% | 5.16% | 5.17% | 5.16% | 5.16% | 5.17% |
| Tidio | 3.85% | 3.89% | 3.95% | 3.87% | 3.84% | 3.88% | 3.85% | 3.85% | 3.85% | 3.90% | 3.90% |
| Pure Chat | 2.14% | 2.21% | 2.22% | 2.23% | 2.19% | 2.20% | 2.19% | 2.20% | 2.19% | 2.19% | 2.17% |
| Crisp Live Chat | 1.89% | 1.99% | 1.99% | 1.97% | 1.98% | 1.99% | 2.01% | 1.99% | 1.99% | 1.96% | 1.94% |
| Drift | 1.74% | 1.73% | 1.76% | 1.72% | 1.73% | 1.73% | 1.73% | 1.73% | 1.73% | 1.73% | 1.73% |
| GoSquared | 1.71% | 1.60% | 1.61% | 1.61% | 1.62% | 1.63% | 1.63% | 1.63% | 1.63% | 1.63% | 1.63% |
| ManyChat | 1.64% | 1.58% | 1.58% | 1.59% | 1.60% | 1.60% | 1.55% | 1.55% | 1.55% | 1.55% | 1.55% |
| Salesforce Service Cloud | 1.54% | 1.68% | 1.63% | 1.64% | 1.60% | 1.60% | 1.60% | 1.60% | 1.60% | 1.55% | 1.55% |
| Freshchat | 1.17% | 1.17% | 1.17% | 1.18% | 1.18% | 1.16% | 1.16% | 1.16% | 1.16% | 1.16% | 1.16% |
| Smartsupp | 0.99% | 0.99% | 0.99% | 0.97% | 1.00% | 1.01% | 1.03% | 1.03% | 1.03% | 1.01% | 1.01% |
| Pipedrive | 0.84% | 0.81% | 0.82% | 0.82% | 0.77% | 0.78% | 0.77% | 0.77% | 0.77% | 0.77% | 0.78% |
| LiveAgent | 0.77% | 0.74% | 0.76% | 0.77% | 0.75% | 0.78% | 0.77% | 0.77% | 0.77% | 0.77% | 0.78% |
| Chatra | 0.55% | 0.51% | 0.51% | 0.46% | 0.46% | 0.47% | 0.46% | 0.46% | 0.46% | 0.46% | 0.47% |
| LivePerson | 0.62% | 0.71% | 0.71% | 0.72% | 0.72% | 0.70% | 0.72% | 0.72% | 0.72% | 0.72% | 0.72% |
| JivoChat | 0.50% | 0.51% | 0.51% | 0.51% | 0.52% | 0.52% | 0.52% | 0.52% | 0.52% | 0.52% | 0.52% |
| Comm100 | 0.42% | 0.43% | 0.43% | 0.46% | 0.46% | 0.47% | 0.49% | 0.49% | 0.49% | 0.49% | 0.49% |
| LiveZilla | 0.42% | 0.43% | 0.43% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% |
| MyLiveChat | 0.42% | 0.46% | 0.46% | 0.46% | 0.46% | 0.47% | 0.46% | 0.46% | 0.46% | 0.46% | 0.47% |
| Callbell | 0.37% | 0.38% | 0.38% | 0.38% | 0.39% | 0.39% | 0.39% | 0.39% | 0.39% | 0.39% | 0.39% |
| Olark | 0.37% | 0.43% | 0.48% | 0.49% | 0.46% | 0.47% | 0.49% | 0.49% | 0.49% | 0.52% | 0.52% |
| Helpscout | 0.12% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% |
| SnapEngage | 0.15% | 0.18% | 0.15% | 0.15% | 0.15% | 0.16% | 0.15% | 0.15% | 0.15% | 0.15% | 0.16% |
| Chaport | 0.15% | 0.13% | 0.15% | 0.15% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% |
| Gorgias | 0.12% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% |
| Instabot | 0.12% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% |
| WidgetWhats | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% |
| Bold Chat | 0.07% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% |
| Ada | 0.07% | 0.08% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% |
| Facebook Chat Plugin | 0.07% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% |
| Re:amaze | 0.07% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% |
| Trengo | 0.05% | 0.05% | 0.05% | 0.05% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Chatwoot | 0.02% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.05% | 0.05% |
| Czater | 0.02% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Rocket.Chat | 0.02% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |