Live Chat Usage Statistics and Market Share in Australia (.au)
We are tracking usage statistics and market share of 41 web technologies in Live Chat in Australia (.au). In April 2024 the most popular web technology in Live Chat in Australia (.au) is Podium with 37% market share. In second place there is Intercom with 12% market share. After that there are HubSpot Chat with 11%, Salesforce Service Cloud with 6% and ManyChat with 6% market share. Top 5 web technologies together have 71% market share. The remaining 36 web technologies in Live Chat have a combined market share of 29%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 41 different technologies in Live Chat.
There are 13,241 websites using Live Chat in Australia (.au websites) in out database.
Live Chat Usage Statistics and Market Share in Australia (.au) in April 2024
#1 Podium 
37.11%
#2 Intercom 
11.60%
#3 HubSpot Chat 
10.81%
#4 Salesforce Service Cloud 
9.14%
#5 ManyChat 
5.91%
#6 Olark 
3.86%
#7 Tidio 
3.56%
#8 Pure Chat 
3.37%
#9 Drift 
3.33%
#10 Crisp Live Chat 
2.14%
#11 Pipedrive 
1.99%
#12 Chatra 
1.06%
#13 Tawk.to 
0.94%
#14 LivePerson 
0.75%
#15 Facebook Chat Plugin 
0.72%
#16 Smartsupp 
0.63%
#17 Chekkit 
0.47%
#18 MyLiveChat 
0.37%
#19 SnapEngage 
0.35%
#20 Comm100 
0.32%
#21 Chaport 
0.29%
#22 LiveAgent 
0.23%
#23 Chatwoot 
0.17%
#24 Freshchat 
0.17%
#25 Ada 
0.12%
#26 Kustomer 
0.11%
#27 Re:amaze 
0.08%
#28 Zendesk 
0.07%
#29 Gladly 
0.06%
#30 LiveZilla 
0.06%
#31 Dotdigital Chat 
0.05%
#32 Apple Business Chat 
0.03%
#33 Solvvy 
0.03%
#34 Gorgias 
0.02%
#35 Helpscout 
0.02%
#36 Oct8ne 
0.02%
#37 Octane AI 
0.02%
#38 yellow.ai 
0.02%
#39 Callbell 
0.01%
#40 JivoChat 
0.01%
#41 WidgetWhats 
0.01%
Technologies in Live Chat in Australia (.au)
Podium
Podium is a customer communication platform for businesses who interact with customers on a local level.
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Olark
Olark is a cloud-based live chat solution.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Drift
Drift is a conversational marketing platform.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Chekkit
Chekkit is an all-in-one review, messaging, and lead inbox software.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Comm100
Comm100 is a provider of customer service and communication products.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
Kustomer
Kustomer is a CRM platform.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.
Gladly
Gladly is a customer service platform.
LiveZilla
LiveZilla is a web-based live support platform.
Dotdigital Chat
Dotdigital Chat is a smart, customisable widget that makes it easy for shoppers to communicate in real-time with members of your team.
Apple Business Chat
Apple Business Chat is a service from Apple that allows your organization to directly chat with your customers using the Messages app.
Solvvy
Solvvy provides live chat and chatbot services.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
Oct8ne
Oct8ne is a visual customer service software.
Octane AI
Octane AI provides an all-in-one platform for engaging quizzes, data collection, and personalised Facebook Messenger and SMS automation.
yellow.ai
yellow.ai provides chatbot and automation services.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Live Chat Market Share History in Australia (.au) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Podium | 29.90% | 29.98% | 30.04% | 30.20% | 30.30% | 30.38% | 30.51% | 35.23% | 35.34% | 37.16% | 37.11% |
| Intercom | 14.13% | 14.10% | 14.14% | 13.98% | 13.96% | 13.97% | 13.84% | 12.25% | 12.22% | 11.60% | 11.60% |
| HubSpot Chat | 8.62% | 8.78% | 8.91% | 8.85% | 8.89% | 8.82% | 8.93% | 11.83% | 11.82% | 10.81% | 10.81% |
| Tawk.to | 2.57% | 2.57% | 2.56% | 2.53% | 2.49% | 2.52% | 2.51% | 0.44% | 0.43% | 0.97% | 0.94% |
| ManyChat | 6.66% | 6.62% | 6.61% | 6.67% | 6.62% | 6.62% | 6.61% | 6.41% | 6.37% | 5.90% | 5.91% |
| Tidio | 3.92% | 3.95% | 3.91% | 3.90% | 3.90% | 3.96% | 3.94% | 3.68% | 3.67% | 3.56% | 3.56% |
| Drift | 3.71% | 3.69% | 3.66% | 3.66% | 3.65% | 3.66% | 3.65% | 3.37% | 3.37% | 3.34% | 3.33% |
| Pure Chat | 3.96% | 3.96% | 3.94% | 3.93% | 3.93% | 3.93% | 3.92% | 3.64% | 3.64% | 3.37% | 3.37% |
| Salesforce Service Cloud | 9.40% | 9.35% | 9.26% | 9.25% | 9.24% | 9.21% | 9.22% | 9.26% | 9.26% | 9.09% | 9.14% |
| Crisp Live Chat | 1.92% | 1.93% | 1.93% | 1.94% | 1.92% | 1.92% | 1.92% | 2.12% | 2.14% | 2.13% | 2.14% |
| Pipedrive | 1.72% | 1.73% | 1.75% | 1.77% | 1.77% | 1.79% | 1.73% | 1.84% | 1.83% | 1.99% | 1.99% |
| Chatra | 0.97% | 0.94% | 0.93% | 0.94% | 0.94% | 0.94% | 0.93% | 0.96% | 0.97% | 1.05% | 1.06% |
| Helpscout | 0.07% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.03% | 0.03% | 0.02% | 0.02% |
| LivePerson | 1.05% | 1.04% | 1.02% | 1.03% | 1.02% | 1.00% | 0.98% | 0.77% | 0.75% | 0.75% | 0.75% |
| Smartsupp | 0.65% | 0.64% | 0.65% | 0.65% | 0.65% | 0.64% | 0.64% | 0.67% | 0.66% | 0.62% | 0.63% |
| Facebook Chat Plugin | 0.83% | 0.83% | 0.83% | 0.83% | 0.83% | 0.83% | 0.83% | 0.74% | 0.72% | 0.71% | 0.72% |
| SnapEngage | 0.41% | 0.40% | 0.40% | 0.40% | 0.40% | 0.40% | 0.41% | 0.36% | 0.36% | 0.35% | 0.35% |
| Gorgias | 0.04% | 0.04% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.02% | 0.02% | 0.02% |
| MyLiveChat | 0.33% | 0.33% | 0.33% | 0.33% | 0.34% | 0.33% | 0.34% | 0.36% | 0.37% | 0.36% | 0.37% |
| Freshchat | 0.30% | 0.29% | 0.30% | 0.30% | 0.29% | 0.28% | 0.27% | 0.20% | 0.19% | 0.17% | 0.17% |
| Olark | 3.72% | 3.71% | 3.70% | 3.71% | 3.71% | 3.68% | 3.69% | 3.80% | 3.79% | 3.87% | 3.86% |
| LiveAgent | 0.21% | 0.22% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.18% | 0.18% | 0.23% | 0.23% |
| Chaport | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.26% | 0.29% | 0.29% | 0.29% | 0.29% |
| LiveZilla | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.06% | 0.06% | 0.06% | 0.06% |
| Ada | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.12% | 0.12% | 0.11% | 0.12% |
| Zendesk | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.09% | 0.09% | 0.07% | 0.07% |
| JivoChat | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.04% | 0.04% | 0.02% | 0.01% |
| Kustomer | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.11% | 0.12% | 0.10% | 0.10% | 0.11% | 0.11% |
| Comm100 | 0.35% | 0.35% | 0.35% | 0.34% | 0.34% | 0.34% | 0.33% | 0.36% | 0.36% | 0.32% | 0.32% |
| Gladly | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.07% | 0.07% | 0.06% | 0.06% |
| Solvvy | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Chekkit | 0.24% | 0.24% | 0.24% | 0.23% | 0.25% | 0.25% | 0.26% | 0.41% | 0.41% | 0.48% | 0.47% |
| Dotdigital Chat | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.07% | 0.07% | 0.05% | 0.05% |
| Re:amaze | 0.13% | 0.13% | 0.13% | 0.11% | 0.11% | 0.10% | 0.10% | 0.07% | 0.07% | 0.08% | 0.08% |
| Apple Business Chat | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.04% | 0.04% | 0.04% | 0.04% | 0.03% | 0.03% |
| Chatwoot | 0.04% | 0.04% | 0.04% | 0.04% | 0.05% | 0.06% | 0.06% | 0.06% | 0.08% | 0.17% | 0.17% |
| Oct8ne | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.02% | 0.02% |
| WidgetWhats | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |