Live Chat Usage Statistics and Market Share in Belgium (.be)
We are tracking usage statistics and market share of 40 web technologies in Live Chat in Belgium (.be). In April 2024 the most popular web technology in Live Chat in Belgium (.be) is Intercom with 31% market share. In second place there is Smartsupp with 15% market share. After that there are Tidio with 11%, HubSpot Chat with 7% and Crisp Live Chat with 7% market share. Top 5 web technologies together have 70% market share. The remaining 35 web technologies in Live Chat have a combined market share of 30%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 40 different technologies in Live Chat.
There are 3,197 websites using Live Chat in Belgium (.be websites) in out database.
Live Chat Usage Statistics and Market Share in Belgium (.be) in April 2024
#1 Intercom 
30.97%
#2 Smartsupp 
15.42%
#3 Tidio 
10.57%
#4 HubSpot Chat 
7.57%
#5 Crisp Live Chat 
6.66%
#6 Salesforce Service Cloud 
4.88%
#7 Drift 
4.47%
#8 ManyChat 
4.07%
#9 Pure Chat 
2.56%
#10 Olark 
2.31%
#11 Pipedrive 
1.88%
#12 Chatra 
1.56%
#13 Tawk.to 
1.56%
#14 SnapEngage 
0.94%
#15 Trengo 
0.81%
#16 MyLiveChat 
0.59%
#17 LiveAgent 
0.50%
#18 Facebook Chat Plugin 
0.38%
#19 LivePerson 
0.31%
#20 Callbell 
0.28%
#21 Chaport 
0.25%
#22 Comm100 
0.16%
#23 LiveZilla 
0.16%
#24 LiveHelp 
0.13%
#25 Re:amaze 
0.13%
#26 Helpscout 
0.09%
#27 Oct8ne 
0.09%
#28 WidgetWhats 
0.09%
#29 Zendesk 
0.09%
#30 Ada 
0.06%
#31 Dotdigital Chat 
0.06%
#32 Freshchat 
0.06%
#33 Gladly 
0.06%
#34 Yandex.Messenger 
0.06%
#35 Apple Business Chat 
0.03%
#36 Chatwoot 
0.03%
#37 Czater 
0.03%
#38 JivoChat 
0.03%
#39 Solvvy 
0.03%
#40 UserLike 
0.03%
Technologies in Live Chat in Belgium (.be)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Drift
Drift is a conversational marketing platform.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Olark
Olark is a cloud-based live chat solution.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Trengo
Trengo is an omnichannel communication platform that unifies all messaging channels into one single view.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Comm100
Comm100 is a provider of customer service and communication products.
LiveZilla
LiveZilla is a web-based live support platform.
LiveHelp
LiveHelp is an online chat tool.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
Oct8ne
Oct8ne is a visual customer service software.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
Dotdigital Chat
Dotdigital Chat is a smart, customisable widget that makes it easy for shoppers to communicate in real-time with members of your team.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
Gladly
Gladly is a customer service platform.
Yandex.Messenger
Yandex.Messenger is an instant messaging application.
Apple Business Chat
Apple Business Chat is a service from Apple that allows your organization to directly chat with your customers using the Messages app.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
Czater
Czater is an live chat solution with extended CRM and videochat features.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
Solvvy
Solvvy provides live chat and chatbot services.
UserLike
Userlike is a cloud-based live chat solution that can be integrated with existing websites.
Live Chat Market Share History in Belgium (.be) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 52.55% | 52.38% | 51.97% | 51.42% | 51.16% | 51.23% | 51.25% | 34.13% | 34.13% | 30.91% | 30.97% |
| Smartsupp | 8.77% | 8.84% | 8.91% | 9.01% | 9.07% | 9.04% | 9.07% | 14.25% | 14.22% | 15.39% | 15.42% |
| Tawk.to | 4.02% | 4.00% | 4.02% | 4.10% | 4.08% | 4.13% | 4.12% | 1.03% | 1.00% | 1.62% | 1.56% |
| Crisp Live Chat | 5.33% | 5.36% | 5.42% | 5.45% | 5.50% | 5.48% | 5.47% | 6.55% | 6.55% | 6.71% | 6.66% |
| HubSpot Chat | 3.37% | 3.34% | 3.37% | 3.34% | 3.39% | 3.38% | 3.46% | 7.69% | 7.64% | 7.65% | 7.57% |
| Drift | 3.33% | 3.37% | 3.39% | 3.43% | 3.44% | 3.45% | 3.46% | 4.33% | 4.33% | 4.43% | 4.47% |
| Freshchat | 2.94% | 2.98% | 3.01% | 3.04% | 3.05% | 3.06% | 3.06% | 0.14% | 0.14% | 0.06% | 0.06% |
| Tidio | 2.84% | 2.82% | 2.90% | 2.95% | 2.98% | 2.99% | 2.96% | 9.66% | 9.72% | 10.58% | 10.57% |
| ManyChat | 3.42% | 3.29% | 3.29% | 3.33% | 3.34% | 3.24% | 3.21% | 3.76% | 3.76% | 4.06% | 4.07% |
| Salesforce Service Cloud | 2.43% | 2.56% | 2.59% | 2.58% | 2.63% | 2.67% | 2.67% | 4.96% | 4.96% | 4.87% | 4.88% |
| Pure Chat | 1.62% | 1.64% | 1.66% | 1.68% | 1.69% | 1.69% | 1.71% | 2.54% | 2.54% | 2.56% | 2.56% |
| Chatra | 0.92% | 0.93% | 0.93% | 0.92% | 0.92% | 0.94% | 0.93% | 1.57% | 1.57% | 1.56% | 1.56% |
| Pipedrive | 0.65% | 0.66% | 0.66% | 0.67% | 0.67% | 0.68% | 0.68% | 1.60% | 1.60% | 1.87% | 1.88% |
| SnapEngage | 0.39% | 0.40% | 0.40% | 0.42% | 0.43% | 0.43% | 0.43% | 1.00% | 1.00% | 0.94% | 0.94% |
| LiveAgent | 0.27% | 0.28% | 0.28% | 0.28% | 0.27% | 0.25% | 0.25% | 0.37% | 0.40% | 0.47% | 0.50% |
| MyLiveChat | 0.39% | 0.40% | 0.40% | 0.41% | 0.41% | 0.41% | 0.41% | 0.54% | 0.54% | 0.59% | 0.59% |
| Helpscout | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% |
| LiveZilla | 0.32% | 0.33% | 0.33% | 0.34% | 0.34% | 0.32% | 0.32% | 0.14% | 0.14% | 0.12% | 0.16% |
| LiveHelp | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.11% | 0.11% | 0.12% | 0.13% |
| LivePerson | 0.12% | 0.12% | 0.12% | 0.12% | 0.14% | 0.14% | 0.12% | 0.28% | 0.28% | 0.34% | 0.31% |
| Olark | 0.89% | 0.88% | 0.89% | 0.92% | 0.92% | 0.91% | 0.91% | 2.11% | 2.11% | 2.34% | 2.31% |
| Facebook Chat Plugin | 0.17% | 0.17% | 0.17% | 0.18% | 0.18% | 0.18% | 0.18% | 0.37% | 0.37% | 0.37% | 0.38% |
| Trengo | 0.46% | 0.43% | 0.44% | 0.50% | 0.48% | 0.44% | 0.43% | 0.94% | 0.94% | 0.81% | 0.81% |
| Callbell | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.26% | 0.26% | 0.28% | 0.28% |
| Apple Business Chat | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.03% | 0.03% | 0.03% | 0.03% |
| Chaport | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.23% | 0.23% | 0.25% | 0.25% |
| Oct8ne | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.11% | 0.11% | 0.09% | 0.09% |
| Zendesk | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.17% | 0.17% | 0.09% | 0.09% |
| JivoChat | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.03% | 0.03% | 0.03% | 0.03% |
| Yandex.Messenger | 0.03% | 0.03% | 0.03% | 0.04% | 0.04% | 0.04% | 0.04% | 0.06% | 0.06% | 0.06% | 0.06% |
| Ada | 0.03% | 0.03% | 0.03% | 0.04% | 0.04% | 0.04% | 0.04% | 0.06% | 0.06% | 0.06% | 0.06% |
| Comm100 | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.14% | 0.14% | 0.16% | 0.16% |
| Czater | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.03% | 0.03% | 0.03% | 0.03% |
| Solvvy | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.03% | 0.03% | 0.03% | 0.03% |