Live Chat Usage Statistics and Market Share in Portugal (.pt)
We are tracking usage statistics and market share of 39 web technologies in Live Chat in Portugal (.pt). In April 2024 the most popular web technology in Live Chat in Portugal (.pt) is Tawk.to with 25% market share. In second place there is Intercom with 18% market share. After that there are Zendesk Chat with 15%, Smartsupp with 4% and HubSpot Chat with 4% market share. Top 5 web technologies together have 66% market share. The remaining 34 web technologies in Live Chat have a combined market share of 34%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 39 different technologies in Live Chat.
There are 1,514 websites using Live Chat in Portugal (.pt websites) in out database.
Live Chat Usage Statistics and Market Share in Portugal (.pt) in April 2024
#1 Tawk.to 
25.17%
#2 Intercom 
18.23%
#3 Zendesk Chat 
14.53%
#4 Smartsupp 
8.92%
#5 HubSpot Chat 
4.23%
#6 Tidio 
4.16%
#7 Crisp Live Chat 
3.57%
#8 ManyChat 
3.30%
#9 Salesforce Service Cloud 
2.25%
#10 GoSquared 
2.18%
#11 Pure Chat 
2.05%
#12 Drift 
1.92%
#13 Chatra 
0.86%
#14 LiveChat 
0.86%
#15 Pipedrive 
0.79%
#16 Olark 
0.73%
#17 LivePerson 
0.66%
#18 Oct8ne 
0.66%
#19 SnapEngage 
0.59%
#20 Freshchat 
0.53%
#21 LiveAgent 
0.53%
#22 Chaport 
0.40%
#23 MyLiveChat 
0.40%
#24 Callbell 
0.26%
#25 Facebook Chat Plugin 
0.26%
#26 JivoChat 
0.26%
#27 LiveZilla 
0.26%
#28 Rocket.Chat 
0.26%
#29 Comm100 
0.20%
#30 WidgetWhats 
0.20%
#31 Gorgias 
0.13%
#32 LiveHelp 
0.13%
#33 Podium 
0.13%
#34 Helpscout 
0.07%
#35 Ada 
0.07%
#36 Bold Chat 
0.07%
#37 Czater 
0.07%
#38 Re:amaze 
0.07%
#39 yellow.ai 
0.07%
Technologies in Live Chat in Portugal (.pt)
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
GoSquared
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Drift
Drift is a conversational marketing platform.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Olark
Olark is a cloud-based live chat solution.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
Oct8ne
Oct8ne is a visual customer service software.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
LiveZilla
LiveZilla is a web-based live support platform.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
Comm100
Comm100 is a provider of customer service and communication products.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
LiveHelp
LiveHelp is an online chat tool.
Podium
Podium is a customer communication platform for businesses who interact with customers on a local level.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
Bold Chat
BoldChat is a live chat platform.
Czater
Czater is an live chat solution with extended CRM and videochat features.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
yellow.ai
yellow.ai provides chatbot and automation services.
Live Chat Market Share History in Portugal (.pt) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Tawk.to | 25.19% | 24.97% | 24.86% | 24.94% | 24.82% | 24.93% | 24.97% | 24.98% | 24.95% | 25.05% | 25.17% |
| Intercom | 18.65% | 18.92% | 18.93% | 18.31% | 18.24% | 18.02% | 18.09% | 18.05% | 18.07% | 18.24% | 18.23% |
| Zendesk Chat | 14.72% | 14.41% | 14.42% | 14.55% | 14.53% | 14.56% | 14.55% | 14.52% | 14.54% | 14.54% | 14.53% |
| Smartsupp | 8.82% | 8.94% | 8.89% | 8.96% | 8.99% | 9.01% | 9.04% | 9.03% | 9.04% | 8.92% | 8.92% |
| HubSpot Chat | 4.06% | 4.12% | 4.06% | 4.03% | 4.10% | 4.18% | 4.06% | 4.12% | 4.06% | 4.23% | 4.23% |
| Tidio | 4.19% | 4.25% | 4.25% | 4.29% | 4.23% | 4.31% | 4.33% | 4.32% | 4.32% | 4.23% | 4.16% |
| ManyChat | 3.30% | 3.35% | 3.35% | 3.38% | 3.39% | 3.26% | 3.28% | 3.27% | 3.27% | 3.30% | 3.30% |
| Crisp Live Chat | 3.36% | 3.54% | 3.54% | 3.57% | 3.58% | 3.59% | 3.54% | 3.53% | 3.54% | 3.57% | 3.57% |
| GoSquared | 2.47% | 2.32% | 2.32% | 2.34% | 2.35% | 2.35% | 2.36% | 2.35% | 2.36% | 2.18% | 2.18% |
| Salesforce Service Cloud | 2.41% | 2.32% | 2.32% | 2.34% | 2.35% | 2.35% | 2.36% | 2.35% | 2.36% | 2.25% | 2.25% |
| Drift | 2.03% | 1.93% | 1.93% | 1.95% | 1.95% | 1.96% | 1.97% | 1.96% | 1.96% | 1.92% | 1.92% |
| Pure Chat | 1.90% | 1.99% | 2.00% | 2.01% | 2.08% | 2.02% | 2.03% | 2.03% | 2.03% | 2.05% | 2.05% |
| Pipedrive | 1.14% | 0.90% | 0.77% | 0.78% | 0.78% | 0.78% | 0.79% | 0.78% | 0.79% | 0.79% | 0.79% |
| LiveChat | 0.82% | 0.84% | 0.84% | 0.84% | 0.85% | 0.85% | 0.85% | 0.85% | 0.85% | 0.86% | 0.86% |
| Chatra | 0.63% | 0.64% | 0.77% | 0.78% | 0.78% | 0.78% | 0.79% | 0.78% | 0.79% | 0.86% | 0.86% |
| LivePerson | 0.63% | 0.64% | 0.64% | 0.65% | 0.65% | 0.65% | 0.66% | 0.65% | 0.65% | 0.66% | 0.66% |
| LiveAgent | 0.51% | 0.58% | 0.58% | 0.58% | 0.59% | 0.59% | 0.59% | 0.59% | 0.59% | 0.53% | 0.53% |
| SnapEngage | 0.57% | 0.58% | 0.58% | 0.58% | 0.59% | 0.59% | 0.59% | 0.59% | 0.59% | 0.59% | 0.59% |
| Freshchat | 0.51% | 0.51% | 0.52% | 0.52% | 0.52% | 0.52% | 0.52% | 0.52% | 0.52% | 0.53% | 0.53% |
| MyLiveChat | 0.44% | 0.39% | 0.39% | 0.39% | 0.39% | 0.39% | 0.39% | 0.39% | 0.39% | 0.40% | 0.40% |
| Olark | 0.51% | 0.71% | 0.71% | 0.71% | 0.72% | 0.72% | 0.72% | 0.72% | 0.72% | 0.73% | 0.73% |
| Helpscout | 0.19% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.07% | 0.07% |
| Chaport | 0.32% | 0.32% | 0.32% | 0.32% | 0.33% | 0.33% | 0.39% | 0.39% | 0.39% | 0.40% | 0.40% |
| Facebook Chat Plugin | 0.32% | 0.26% | 0.26% | 0.26% | 0.33% | 0.33% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% |
| LiveZilla | 0.25% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% |
| Oct8ne | 0.44% | 0.58% | 0.64% | 0.71% | 0.65% | 0.72% | 0.66% | 0.72% | 0.72% | 0.73% | 0.66% |
| Rocket.Chat | 0.25% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% |
| Callbell | 0.25% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% |
| JivoChat | 0.19% | 0.19% | 0.26% | 0.26% | 0.20% | 0.20% | 0.20% | 0.20% | 0.20% | 0.20% | 0.26% |
| Gorgias | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% |
| LiveHelp | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% |
| Podium | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% |
| WidgetWhats | 0.13% | 0.13% | 0.13% | 0.13% | 0.20% | 0.20% | 0.20% | 0.20% | 0.20% | 0.20% | 0.20% |
| Ada | 0.06% | 0.06% | 0.06% | 0.06% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% |
| Bold Chat | 0.06% | 0.06% | 0.06% | 0.06% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% |
| Comm100 | 0.06% | 0.06% | 0.13% | 0.19% | 0.20% | 0.20% | 0.20% | 0.20% | 0.20% | 0.20% | 0.20% |
| Czater | 0.06% | 0.06% | 0.06% | 0.06% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% |
| Re:amaze | 0.06% | 0.06% | 0.06% | 0.06% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% |
| yellow.ai | 0.06% | 0.06% | 0.06% | 0.06% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% |