Live Chat Usage Statistics and Market Share in Czech Republic (.cz)
We are tracking usage statistics and market share of 40 web technologies in Live Chat in Czech Republic (.cz). In April 2024 the most popular web technology in Live Chat in Czech Republic (.cz) is Smartsupp with 73% market share. In second place there is Tawk.to with 7% market share. After that there are Zendesk Chat with 5%, Intercom with 3% and ManyChat with 3% market share. Top 5 web technologies together have 92% market share. The remaining 35 web technologies in Live Chat have a combined market share of 8%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 40 different technologies in Live Chat.
There are 11,571 websites using Live Chat in Czech Republic (.cz websites) in out database.
Live Chat Usage Statistics and Market Share in Czech Republic (.cz) in April 2024
#1 Smartsupp 
72.95%
#2 Tawk.to 
7.22%
#3 Zendesk Chat 
5.35%
#4 Intercom 
3.37%
#5 ManyChat 
3.06%
#6 LiveAgent 
2.20%
#7 Crisp Live Chat 
0.96%
#8 Chatra 
0.69%
#9 LiveChat 
0.69%
#10 HubSpot Chat 
0.54%
#11 Salesforce Service Cloud 
0.52%
#12 Tidio 
0.42%
#13 Pure Chat 
0.28%
#14 GoSquared 
0.23%
#15 Drift 
0.17%
#16 Pipedrive 
0.16%
#17 Apple Business Chat 
0.15%
#18 MyLiveChat 
0.15%
#19 Helpscout 
0.12%
#20 Freshchat 
0.11%
#21 SnapEngage 
0.10%
#22 Olark 
0.08%
#23 Czater 
0.06%
#24 Envybox 
0.05%
#25 Instabot 
0.04%
#26 Rocket.Chat 
0.04%
#27 JivoChat 
0.03%
#28 LiveZilla 
0.03%
#29 Chaport 
0.03%
#30 LivePerson 
0.03%
#31 UserLike 
0.03%
#32 Zendesk 
0.03%
#33 Ada 
0.02%
#34 Chatwoot 
0.02%
#35 Oct8ne 
0.02%
#36 Re:amaze 
0.02%
#37 Bold Chat 
0.01%
#38 Callbell 
0.01%
#39 Facebook Chat Plugin 
0.01%
#40 Gorgias 
0.01%
Technologies in Live Chat in Czech Republic (.cz)
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
GoSquared
Drift
Drift is a conversational marketing platform.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Apple Business Chat
Apple Business Chat is a service from Apple that allows your organization to directly chat with your customers using the Messages app.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Olark
Olark is a cloud-based live chat solution.
Czater
Czater is an live chat solution with extended CRM and videochat features.
Envybox
Envybox is a multiservice for increasing sales.
Instabot
Instabot is a conversion chatbot that understands your users, and curates information, answers questions, captures contacts, and books meetings instantly.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
LiveZilla
LiveZilla is a web-based live support platform.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
UserLike
Userlike is a cloud-based live chat solution that can be integrated with existing websites.
Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
Oct8ne
Oct8ne is a visual customer service software.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Bold Chat
BoldChat is a live chat platform.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
Live Chat Market Share History in Czech Republic (.cz) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Smartsupp | 72.58% | 72.72% | 72.76% | 72.82% | 72.94% | 72.92% | 72.95% | 72.95% | 72.99% | 72.96% | 72.95% |
| Tawk.to | 7.36% | 7.31% | 7.32% | 7.27% | 7.28% | 7.26% | 7.24% | 7.26% | 7.26% | 7.23% | 7.22% |
| Zendesk Chat | 5.50% | 5.42% | 5.41% | 5.39% | 5.38% | 5.37% | 5.37% | 5.37% | 5.38% | 5.36% | 5.35% |
| Intercom | 3.51% | 3.45% | 3.42% | 3.38% | 3.36% | 3.35% | 3.36% | 3.36% | 3.36% | 3.38% | 3.37% |
| ManyChat | 3.04% | 3.09% | 3.09% | 3.06% | 3.03% | 3.04% | 3.05% | 3.05% | 3.05% | 3.04% | 3.06% |
| LiveAgent | 2.24% | 2.25% | 2.20% | 2.20% | 2.18% | 2.18% | 2.19% | 2.19% | 2.19% | 2.20% | 2.20% |
| Crisp Live Chat | 0.94% | 0.93% | 0.95% | 0.94% | 0.96% | 0.95% | 0.96% | 0.95% | 0.95% | 0.96% | 0.96% |
| LiveChat | 0.69% | 0.69% | 0.70% | 0.70% | 0.70% | 0.70% | 0.70% | 0.70% | 0.70% | 0.70% | 0.69% |
| Chatra | 0.70% | 0.70% | 0.70% | 0.70% | 0.69% | 0.69% | 0.69% | 0.69% | 0.69% | 0.69% | 0.69% |
| HubSpot Chat | 0.57% | 0.57% | 0.56% | 0.56% | 0.53% | 0.56% | 0.55% | 0.54% | 0.54% | 0.55% | 0.54% |
| Tidio | 0.51% | 0.51% | 0.52% | 0.54% | 0.53% | 0.52% | 0.48% | 0.48% | 0.42% | 0.42% | 0.42% |
| Salesforce Service Cloud | 0.46% | 0.45% | 0.46% | 0.50% | 0.50% | 0.50% | 0.50% | 0.50% | 0.50% | 0.50% | 0.52% |
| Pure Chat | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.28% | 0.28% | 0.28% | 0.28% | 0.28% | 0.28% |
| GoSquared | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% |
| Drift | 0.17% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.17% | 0.17% | 0.17% |
| MyLiveChat | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% |
| Pipedrive | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.15% | 0.15% | 0.16% | 0.16% | 0.16% |
| Helpscout | 0.13% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% |
| Freshchat | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% |
| SnapEngage | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.10% |
| Apple Business Chat | 0.09% | 0.09% | 0.08% | 0.08% | 0.09% | 0.09% | 0.11% | 0.11% | 0.12% | 0.14% | 0.15% |
| Czater | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Olark | 0.07% | 0.07% | 0.07% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% |
| Envybox | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% |
| Instabot | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
| Rocket.Chat | 0.04% | 0.04% | 0.04% | 0.05% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
| JivoChat | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| LiveZilla | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Chaport | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Chatwoot | 0.02% | 0.02% | 0.02% | 0.03% | 0.03% | 0.03% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| LivePerson | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| UserLike | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Zendesk | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Ada | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Gorgias | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Oct8ne | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Bold Chat | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Callbell | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Facebook Chat Plugin | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Re:amaze | 0.01% | 0.02% | 0.02% | 0.02% | 0.01% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |