Live Chat Usage Statistics and Market Share in Singapore (.sg)
We are tracking usage statistics and market share of 35 web technologies in Live Chat in Singapore (.sg). In April 2024 the most popular web technology in Live Chat in Singapore (.sg) is Tawk.to with 21% market share. In second place there is Zendesk Chat with 16% market share. After that there are Intercom with 15%, HubSpot Chat with 5% and ManyChat with 5% market share. Top 5 web technologies together have 62% market share. The remaining 30 web technologies in Live Chat have a combined market share of 38%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 35 different technologies in Live Chat.
There are 904 websites using Live Chat in Singapore (.sg websites) in out database.
Live Chat Usage Statistics and Market Share in Singapore (.sg) in April 2024
#1 Tawk.to 
20.80%
#2 Zendesk Chat 
15.93%
#3 Intercom 
14.60%
#4 HubSpot Chat 
9.07%
#5 ManyChat 
5.09%
#6 Salesforce Service Cloud 
5.09%
#7 Tidio 
4.65%
#8 Drift 
3.65%
#9 Crisp Live Chat 
2.65%
#10 Pure Chat 
2.32%
#11 LiveChat 
1.99%
#12 LivePerson 
1.66%
#13 GoSquared 
1.33%
#14 Freshchat 
1.33%
#15 Smartsupp 
1.33%
#16 Chatra 
1.11%
#17 Instabot 
1.11%
#18 Facebook Chat Plugin 
0.77%
#19 SnapEngage 
0.77%
#20 MyLiveChat 
0.66%
#21 Chaport 
0.44%
#22 Olark 
0.44%
#23 Pipedrive 
0.44%
#24 Callbell 
0.33%
#25 Trengo 
0.33%
#26 WidgetWhats 
0.33%
#27 yellow.ai 
0.33%
#28 Zendesk 
0.33%
#29 Ada 
0.22%
#30 Comm100 
0.22%
#31 Podium 
0.22%
#32 Bold Chat 
0.11%
#33 LiveAgent 
0.11%
#34 LiveZilla 
0.11%
#35 Re:amaze 
0.11%
Technologies in Live Chat in Singapore (.sg)
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Drift
Drift is a conversational marketing platform.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
GoSquared
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Instabot
Instabot is a conversion chatbot that understands your users, and curates information, answers questions, captures contacts, and books meetings instantly.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Olark
Olark is a cloud-based live chat solution.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
Trengo
Trengo is an omnichannel communication platform that unifies all messaging channels into one single view.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
yellow.ai
yellow.ai provides chatbot and automation services.
Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
Comm100
Comm100 is a provider of customer service and communication products.
Podium
Podium is a customer communication platform for businesses who interact with customers on a local level.
Bold Chat
BoldChat is a live chat platform.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
LiveZilla
LiveZilla is a web-based live support platform.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Live Chat Market Share History in Singapore (.sg) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Tawk.to | 21.03% | 21.08% | 20.78% | 20.83% | 20.93% | 20.90% | 20.84% | 20.84% | 20.84% | 20.93% | 20.80% |
| Zendesk Chat | 16.95% | 16.22% | 16.23% | 16.03% | 15.86% | 15.84% | 15.88% | 15.88% | 15.88% | 15.95% | 15.93% |
| Intercom | 14.02% | 14.27% | 14.50% | 14.18% | 14.32% | 14.52% | 14.55% | 14.55% | 14.55% | 14.40% | 14.60% |
| HubSpot Chat | 9.21% | 9.19% | 9.09% | 9.38% | 9.47% | 9.24% | 9.15% | 9.15% | 9.37% | 9.19% | 9.07% |
| ManyChat | 5.65% | 5.41% | 5.41% | 5.23% | 5.07% | 5.06% | 5.07% | 5.07% | 5.07% | 5.09% | 5.09% |
| Salesforce Service Cloud | 5.02% | 4.76% | 4.76% | 5.45% | 5.07% | 5.06% | 4.85% | 4.85% | 4.85% | 5.09% | 5.09% |
| Tidio | 4.71% | 4.65% | 4.65% | 4.69% | 4.63% | 4.62% | 4.63% | 4.63% | 4.63% | 4.65% | 4.65% |
| Drift | 3.66% | 3.78% | 3.79% | 3.82% | 3.85% | 3.74% | 3.75% | 3.75% | 3.64% | 3.65% | 3.65% |
| Crisp Live Chat | 2.51% | 2.70% | 2.71% | 2.62% | 2.64% | 2.64% | 2.65% | 2.65% | 2.65% | 2.66% | 2.65% |
| LiveChat | 1.99% | 2.05% | 2.06% | 1.96% | 1.98% | 1.98% | 1.98% | 1.98% | 1.98% | 1.99% | 1.99% |
| Pure Chat | 2.20% | 2.27% | 2.38% | 2.40% | 2.42% | 2.42% | 2.43% | 2.43% | 2.43% | 2.33% | 2.32% |
| GoSquared | 1.57% | 1.62% | 1.62% | 1.31% | 1.32% | 1.32% | 1.32% | 1.32% | 1.32% | 1.33% | 1.33% |
| LivePerson | 1.57% | 1.51% | 1.62% | 1.64% | 1.65% | 1.54% | 1.65% | 1.65% | 1.65% | 1.66% | 1.66% |
| Freshchat | 1.36% | 1.30% | 1.30% | 1.31% | 1.32% | 1.32% | 1.32% | 1.32% | 1.32% | 1.33% | 1.33% |
| Smartsupp | 1.26% | 1.30% | 1.30% | 1.31% | 1.32% | 1.32% | 1.32% | 1.32% | 1.32% | 1.33% | 1.33% |
| Instabot | 1.05% | 1.08% | 1.08% | 1.09% | 1.10% | 1.10% | 1.10% | 1.10% | 1.10% | 1.11% | 1.11% |
| SnapEngage | 0.84% | 0.76% | 0.76% | 0.76% | 0.77% | 0.77% | 0.77% | 0.77% | 0.77% | 0.78% | 0.77% |
| Chatra | 0.84% | 1.08% | 0.97% | 0.98% | 1.10% | 1.10% | 1.10% | 1.10% | 1.10% | 1.11% | 1.11% |
| MyLiveChat | 0.63% | 0.65% | 0.65% | 0.65% | 0.66% | 0.66% | 0.66% | 0.66% | 0.66% | 0.66% | 0.66% |
| Facebook Chat Plugin | 0.63% | 0.65% | 0.65% | 0.65% | 0.66% | 0.66% | 0.66% | 0.66% | 0.66% | 0.66% | 0.77% |
| Chaport | 0.42% | 0.43% | 0.43% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% |
| Olark | 0.42% | 0.43% | 0.43% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% |
| Pipedrive | 0.42% | 0.43% | 0.43% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% |
| Ada | 0.31% | 0.32% | 0.22% | 0.22% | 0.22% | 0.33% | 0.33% | 0.33% | 0.22% | 0.22% | 0.22% |
| Callbell | 0.42% | 0.43% | 0.43% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% | 0.33% | 0.33% |
| Zendesk | 0.31% | 0.32% | 0.32% | 0.33% | 0.33% | 0.33% | 0.33% | 0.33% | 0.33% | 0.33% | 0.33% |
| Podium | 0.21% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% |
| Bold Chat | 0.10% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% |
| LiveAgent | 0.10% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% |
| LiveZilla | 0.10% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% |
| Trengo | 0.10% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.33% | 0.33% | 0.33% | 0.33% | 0.33% |
| WidgetWhats | 0.10% | 0.32% | 0.32% | 0.33% | 0.33% | 0.33% | 0.33% | 0.33% | 0.33% | 0.33% | 0.33% |