.it websites Live Chat Usage Statistics and Market Share in Italy (.it)

We are tracking usage statistics and market share of 41 web technologies in Live Chat in Italy (.it). In March 2024 the most popular web technology in Live Chat in Italy (.it) is Zendesk Chat with 20% market share. In second place there is Tawk.to with 18% market share. After that there are Smartsupp with 17%, Intercom with 6% and ManyChat with 6% market share. Top 5 web technologies together have 66% market share. The remaining 36 web technologies in Live Chat have a combined market share of 34%. Global Live Chat market share report is available here.

Live Chat Market Share in Italy (.it) in March 2024
About Live Chat

LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.

We are tracking 41 different technologies in Live Chat.

There are 10,040 websites using Live Chat in Italy (.it websites) in out database.

Live Chat Usage Statistics and Market Share in Italy (.it) in March 2024
Technologies in Live Chat in Italy (.it)
  • Zendesk Chat Zendesk Chat

    Zendesk Chat is a live chat and communication widget.

  • Tawk.to Tawk.to

    Tawk.to is a free live chat software to chat with visitors on your website.

  • Smartsupp Smartsupp

    Smartsupp is a live chat tool that offers visitor recording feature.

  • Intercom Intercom

    Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.

  • ManyChat ManyChat

    ManyChat is a service that allows you to create chatbots for Facebook Messenger.

  • Tidio Tidio

    Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

  • HubSpot Chat HubSpot Chat

    HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.

  • LiveHelp LiveHelp

    LiveHelp is an online chat tool.

  • Salesforce Service Cloud Salesforce Service Cloud

    Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.

  • LiveChat LiveChat

    LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.

  • Pure Chat Pure Chat

    Pure Chat is a live chat solution for small to mid-sized teams.

  • Crisp Live Chat Crisp Live Chat

    Crisp Live Chat is a live chat solution with free and paid options.

  • GoSquared GoSquared

  • Drift Drift

    Drift is a conversational marketing platform.

  • Callbell Callbell

    Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.

  • MyLiveChat MyLiveChat

    MyLiveChat is a live chat developed by CuteSoft.

  • LiveZilla LiveZilla

    LiveZilla is a web-based live support platform.

  • Chatra Chatra

    Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.

  • Olark Olark

    Olark is a cloud-based live chat solution.

  • LivePerson LivePerson

    LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.

  • SnapEngage SnapEngage

    SnapEngage is a live chat solution that caters to businesses across various industries.

  • Freshchat Freshchat

    Freshchat is a cloud-hosted live messaging and engagement application.

  • LiveAgent LiveAgent

    LiveAgent is an online live chat platform. The software provides a ticket management system.

  • Pipedrive Pipedrive

    Pipedrive is a cloud-based sales CRM.

  • Oct8ne Oct8ne

    Oct8ne is a visual customer service software.

  • Chaport Chaport

    Chaport is a multi-channel live chat and chatbot software for business.

  • Helpscout Helpscout

    Helpscout is a customer service platform including email, a knowledge base tool and live chat.

  • WidgetWhats WidgetWhats

    WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.

  • Facebook Chat Plugin Facebook Chat Plugin

    Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.

  • Gorgias Gorgias

    Gorgias is a helpdesk and chat solution designed for ecommerce stores.

  • Zendesk Zendesk

    Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.

  • Czater Czater

    Czater is an live chat solution with extended CRM and videochat features.

  • Chatwoot Chatwoot

    Chatwoot is a customer support tool for instant messaging channels.

  • Ada Ada

    Ada is an automated customer experience company that provides chat bots used in customer support.

  • Trengo Trengo

    Trengo is an omnichannel communication platform that unifies all messaging channels into one single view.

  • Comm100 Comm100

    Comm100 is a provider of customer service and communication products.

  • Gladly Gladly

    Gladly is a customer service platform.

  • Podium Podium

    Podium is a customer communication platform for businesses who interact with customers on a local level.

  • Rocket.Chat Rocket.Chat

    Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.

  • Bold Chat Bold Chat

    BoldChat is a live chat platform.

  • Re:amaze Re:amaze

    Re:amaze is a multi-brand customer service, live chat, and help desk solution.

Live Chat Market Share History in Italy (.it) in Last 12 Months
Technology May 2023June 2023July 2023August 2023September 2023October 2023November 2023December 2023January 2024February 2024March 2024
Zendesk Chat20.46%20.33%20.26%20.24%20.27%20.22%20.24%20.24%20.24%20.23%20.25%
Tawk.to18.08%17.77%17.57%17.52%17.54%17.52%17.54%17.52%17.51%17.53%17.52%
Smartsupp17.06%17.27%17.33%17.35%17.44%17.43%17.44%17.45%17.44%17.43%17.43%
Intercom11.13%11.25%11.22%11.26%10.99%10.98%10.98%10.99%10.99%11.00%10.98%
ManyChat5.48%5.54%5.52%5.55%5.54%5.63%5.63%5.59%5.59%5.59%5.62%
Tidio4.54%4.45%4.48%4.41%4.44%4.43%4.42%4.43%4.43%4.43%4.37%
HubSpot Chat4.41%4.32%4.20%4.15%4.12%4.13%4.11%4.12%4.08%4.04%4.01%
LiveHelp2.84%2.77%2.80%2.81%2.78%2.76%2.75%2.75%2.77%2.77%2.75%
LiveChat1.97%1.97%1.92%1.91%1.91%1.91%1.90%1.90%1.90%1.90%1.90%
Salesforce Service Cloud2.03%2.05%2.17%2.21%2.24%2.31%2.29%2.29%2.33%2.33%2.39%
Pure Chat1.78%1.80%1.80%1.80%1.82%1.82%1.82%1.82%1.81%1.81%1.82%
Crisp Live Chat1.50%1.57%1.61%1.61%1.63%1.62%1.62%1.62%1.61%1.61%1.60%
GoSquared1.45%1.40%1.42%1.39%1.40%1.40%1.40%1.40%1.40%1.40%1.40%
Drift1.14%1.15%1.14%1.15%1.16%1.16%1.16%1.16%1.16%1.16%1.17%
MyLiveChat0.76%0.78%0.79%0.79%0.79%0.80%0.80%0.80%0.80%0.80%0.81%
Callbell0.69%0.75%0.81%0.81%0.81%0.82%0.84%0.84%0.84%0.84%0.83%
Chatra0.64%0.63%0.62%0.63%0.63%0.63%0.63%0.63%0.63%0.63%0.63%
LiveZilla0.65%0.64%0.64%0.64%0.66%0.67%0.66%0.65%0.66%0.66%0.66%
SnapEngage0.47%0.45%0.46%0.46%0.47%0.47%0.47%0.47%0.47%0.47%0.47%
LivePerson0.48%0.49%0.49%0.51%0.52%0.52%0.52%0.52%0.52%0.52%0.52%
Freshchat0.41%0.43%0.42%0.43%0.44%0.44%0.44%0.44%0.44%0.44%0.44%
Olark0.43%0.50%0.55%0.56%0.57%0.57%0.57%0.57%0.57%0.58%0.58%
LiveAgent0.35%0.36%0.37%0.38%0.37%0.38%0.38%0.36%0.37%0.37%0.37%
Pipedrive0.35%0.35%0.35%0.36%0.36%0.36%0.36%0.36%0.36%0.36%0.36%
Chaport0.17%0.18%0.18%0.18%0.18%0.18%0.18%0.18%0.18%0.18%0.19%
Oct8ne0.16%0.20%0.23%0.26%0.28%0.24%0.24%0.28%0.28%0.29%0.29%
Helpscout0.14%0.14%0.13%0.12%0.12%0.12%0.12%0.12%0.12%0.12%0.12%
Gorgias0.06%0.06%0.06%0.06%0.06%0.06%0.06%0.06%0.06%0.06%0.06%
Zendesk0.06%0.06%0.06%0.06%0.06%0.06%0.06%0.06%0.06%0.06%0.06%
Czater0.05%0.05%0.05%0.05%0.05%0.05%0.05%0.05%0.05%0.05%0.05%
WidgetWhats0.07%0.09%0.10%0.10%0.11%0.10%0.10%0.10%0.10%0.11%0.11%
Facebook Chat Plugin0.04%0.04%0.06%0.06%0.06%0.06%0.06%0.06%0.06%0.06%0.06%
Ada0.03%0.03%0.03%0.03%0.03%0.03%0.03%0.03%0.03%0.03%0.03%
Chatwoot0.03%0.03%0.03%0.03%0.03%0.03%0.03%0.03%0.04%0.04%0.04%
Trengo0.03%0.03%0.03%0.03%0.03%0.03%0.03%0.03%0.03%0.03%0.03%
Bold Chat0.02%0.02%0.01%0.01%0.01%0.01%0.01%0.01%0.01%0.01%0.01%
Podium0.02%0.02%0.02%0.02%0.02%0.02%0.02%0.02%0.02%0.02%0.02%
Rocket.Chat0.02%0.02%0.02%0.02%0.02%0.02%0.02%0.02%0.02%0.02%0.02%
Comm1000.01%0.01%0.01%0.02%0.02%0.02%0.02%0.02%0.02%0.02%0.02%
Re:amaze0.01%0.01%0.01%0.01%0.01%0.01%0.01%0.01%0.01%0.01%0.01%
Websites using Live Chat in other countries
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