Live Chat Usage Statistics and Market Share in Italy (.it)
We are tracking usage statistics and market share of 41 web technologies in Live Chat in Italy (.it). In March 2024 the most popular web technology in Live Chat in Italy (.it) is Zendesk Chat with 20% market share. In second place there is Tawk.to with 18% market share. After that there are Smartsupp with 17%, Intercom with 6% and ManyChat with 6% market share. Top 5 web technologies together have 66% market share. The remaining 36 web technologies in Live Chat have a combined market share of 34%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 41 different technologies in Live Chat.
There are 10,040 websites using Live Chat in Italy (.it websites) in out database.
Live Chat Usage Statistics and Market Share in Italy (.it) in March 2024
#1 Zendesk Chat 20.25%
#2 Tawk.to 17.52%
#3 Smartsupp 17.43%
#4 Intercom 10.98%
#5 ManyChat 5.62%
#6 Tidio 4.37%
#7 HubSpot Chat 4.01%
#8 LiveHelp 2.75%
#9 Salesforce Service Cloud 2.39%
#10 LiveChat 1.90%
#11 Pure Chat 1.82%
#12 Crisp Live Chat 1.60%
#13 GoSquared 1.40%
#14 Drift 1.17%
#15 Callbell 0.83%
#16 MyLiveChat 0.81%
#17 LiveZilla 0.66%
#18 Chatra 0.63%
#19 Olark 0.58%
#20 LivePerson 0.52%
#21 SnapEngage 0.47%
#22 Freshchat 0.44%
#23 LiveAgent 0.37%
#24 Pipedrive 0.36%
#25 Oct8ne 0.29%
#26 Chaport 0.19%
#27 Helpscout 0.12%
#28 WidgetWhats 0.11%
#29 Facebook Chat Plugin 0.06%
#30 Gorgias 0.06%
#31 Zendesk 0.06%
#32 Czater 0.05%
#33 Chatwoot 0.04%
#34 Ada 0.03%
#35 Trengo 0.03%
#36 Comm100 0.02%
#37 Gladly 0.02%
#38 Podium 0.02%
#39 Rocket.Chat 0.02%
#40 Bold Chat 0.01%
#41 Re:amaze 0.01%
Technologies in Live Chat in Italy (.it)
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
LiveHelp
LiveHelp is an online chat tool.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
GoSquared
Drift
Drift is a conversational marketing platform.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
LiveZilla
LiveZilla is a web-based live support platform.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Olark
Olark is a cloud-based live chat solution.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Oct8ne
Oct8ne is a visual customer service software.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.
Czater
Czater is an live chat solution with extended CRM and videochat features.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
Trengo
Trengo is an omnichannel communication platform that unifies all messaging channels into one single view.
Comm100
Comm100 is a provider of customer service and communication products.
Gladly
Gladly is a customer service platform.
Podium
Podium is a customer communication platform for businesses who interact with customers on a local level.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
Bold Chat
BoldChat is a live chat platform.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Live Chat Market Share History in Italy (.it) in Last 12 Months
Technology | May 2023 | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 |
---|---|---|---|---|---|---|---|---|---|---|---|
Zendesk Chat | 20.46% | 20.33% | 20.26% | 20.24% | 20.27% | 20.22% | 20.24% | 20.24% | 20.24% | 20.23% | 20.25% |
Tawk.to | 18.08% | 17.77% | 17.57% | 17.52% | 17.54% | 17.52% | 17.54% | 17.52% | 17.51% | 17.53% | 17.52% |
Smartsupp | 17.06% | 17.27% | 17.33% | 17.35% | 17.44% | 17.43% | 17.44% | 17.45% | 17.44% | 17.43% | 17.43% |
Intercom | 11.13% | 11.25% | 11.22% | 11.26% | 10.99% | 10.98% | 10.98% | 10.99% | 10.99% | 11.00% | 10.98% |
ManyChat | 5.48% | 5.54% | 5.52% | 5.55% | 5.54% | 5.63% | 5.63% | 5.59% | 5.59% | 5.59% | 5.62% |
Tidio | 4.54% | 4.45% | 4.48% | 4.41% | 4.44% | 4.43% | 4.42% | 4.43% | 4.43% | 4.43% | 4.37% |
HubSpot Chat | 4.41% | 4.32% | 4.20% | 4.15% | 4.12% | 4.13% | 4.11% | 4.12% | 4.08% | 4.04% | 4.01% |
LiveHelp | 2.84% | 2.77% | 2.80% | 2.81% | 2.78% | 2.76% | 2.75% | 2.75% | 2.77% | 2.77% | 2.75% |
LiveChat | 1.97% | 1.97% | 1.92% | 1.91% | 1.91% | 1.91% | 1.90% | 1.90% | 1.90% | 1.90% | 1.90% |
Salesforce Service Cloud | 2.03% | 2.05% | 2.17% | 2.21% | 2.24% | 2.31% | 2.29% | 2.29% | 2.33% | 2.33% | 2.39% |
Pure Chat | 1.78% | 1.80% | 1.80% | 1.80% | 1.82% | 1.82% | 1.82% | 1.82% | 1.81% | 1.81% | 1.82% |
Crisp Live Chat | 1.50% | 1.57% | 1.61% | 1.61% | 1.63% | 1.62% | 1.62% | 1.62% | 1.61% | 1.61% | 1.60% |
GoSquared | 1.45% | 1.40% | 1.42% | 1.39% | 1.40% | 1.40% | 1.40% | 1.40% | 1.40% | 1.40% | 1.40% |
Drift | 1.14% | 1.15% | 1.14% | 1.15% | 1.16% | 1.16% | 1.16% | 1.16% | 1.16% | 1.16% | 1.17% |
MyLiveChat | 0.76% | 0.78% | 0.79% | 0.79% | 0.79% | 0.80% | 0.80% | 0.80% | 0.80% | 0.80% | 0.81% |
Callbell | 0.69% | 0.75% | 0.81% | 0.81% | 0.81% | 0.82% | 0.84% | 0.84% | 0.84% | 0.84% | 0.83% |
Chatra | 0.64% | 0.63% | 0.62% | 0.63% | 0.63% | 0.63% | 0.63% | 0.63% | 0.63% | 0.63% | 0.63% |
LiveZilla | 0.65% | 0.64% | 0.64% | 0.64% | 0.66% | 0.67% | 0.66% | 0.65% | 0.66% | 0.66% | 0.66% |
SnapEngage | 0.47% | 0.45% | 0.46% | 0.46% | 0.47% | 0.47% | 0.47% | 0.47% | 0.47% | 0.47% | 0.47% |
LivePerson | 0.48% | 0.49% | 0.49% | 0.51% | 0.52% | 0.52% | 0.52% | 0.52% | 0.52% | 0.52% | 0.52% |
Freshchat | 0.41% | 0.43% | 0.42% | 0.43% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% |
Olark | 0.43% | 0.50% | 0.55% | 0.56% | 0.57% | 0.57% | 0.57% | 0.57% | 0.57% | 0.58% | 0.58% |
LiveAgent | 0.35% | 0.36% | 0.37% | 0.38% | 0.37% | 0.38% | 0.38% | 0.36% | 0.37% | 0.37% | 0.37% |
Pipedrive | 0.35% | 0.35% | 0.35% | 0.36% | 0.36% | 0.36% | 0.36% | 0.36% | 0.36% | 0.36% | 0.36% |
Chaport | 0.17% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.19% |
Oct8ne | 0.16% | 0.20% | 0.23% | 0.26% | 0.28% | 0.24% | 0.24% | 0.28% | 0.28% | 0.29% | 0.29% |
Helpscout | 0.14% | 0.14% | 0.13% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% |
Gorgias | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
Zendesk | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
Czater | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% |
WidgetWhats | 0.07% | 0.09% | 0.10% | 0.10% | 0.11% | 0.10% | 0.10% | 0.10% | 0.10% | 0.11% | 0.11% |
Facebook Chat Plugin | 0.04% | 0.04% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
Ada | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
Chatwoot | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.04% | 0.04% | 0.04% |
Trengo | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
Bold Chat | 0.02% | 0.02% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
Podium | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
Rocket.Chat | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
Comm100 | 0.01% | 0.01% | 0.01% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
Re:amaze | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |