Live Chat Usage Statistics and Market Share in Spain (.es)
We are tracking usage statistics and market share of 41 web technologies in Live Chat in Spain (.es). In May 2024 the most popular web technology in Live Chat in Spain (.es) is Intercom with 30% market share. In second place there is Smartsupp with 15% market share. After that there are Zendesk Chat with 15%, Tawk.to with 5% and HubSpot Chat with 5% market share. Top 5 web technologies together have 70% market share. The remaining 36 web technologies in Live Chat have a combined market share of 30%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 41 different technologies in Live Chat.
There are 6,288 websites using Live Chat in Spain (.es websites) in out database.
Live Chat Usage Statistics and Market Share in Spain (.es) in April 2024
#1 Intercom 
30.44%
#2 Smartsupp 
15.03%
#3 Zendesk Chat 
14.57%
#4 Tawk.to 
12.37%
#5 HubSpot Chat 
4.83%
#6 Tidio 
3.61%
#7 Salesforce Service Cloud 
2.70%
#8 Crisp Live Chat 
1.65%
#9 LiveChat 
1.65%
#10 Oct8ne 
1.65%
#11 Chatra 
1.38%
#12 Drift 
1.37%
#13 ManyChat 
1.30%
#14 Pure Chat 
1.27%
#15 Pipedrive 
0.86%
#16 LivePerson 
0.67%
#17 GoSquared 
0.57%
#18 LiveAgent 
0.43%
#19 Freshchat 
0.41%
#20 SnapEngage 
0.41%
#21 LiveZilla 
0.37%
#22 Olark 
0.37%
#23 Callbell 
0.35%
#24 MyLiveChat 
0.29%
#25 Chaport 
0.19%
#26 Gorgias 
0.17%
#27 Helpscout 
0.14%
#28 WidgetWhats 
0.14%
#29 Comm100 
0.13%
#30 LiveHelp 
0.13%
#31 Trengo 
0.11%
#32 Chatwoot 
0.10%
#33 Zendesk 
0.10%
#34 Rocket.Chat 
0.06%
#35 JivoChat 
0.03%
#36 Kustomer 
0.03%
#37 Podium 
0.03%
#38 Ada 
0.02%
#39 Apple Business Chat 
0.02%
#40 Facebook Chat Plugin 
0.02%
#41 Re:amaze 
0.02%
Technologies in Live Chat in Spain (.es)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Oct8ne
Oct8ne is a visual customer service software.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Drift
Drift is a conversational marketing platform.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Pipedrive
Pipedrive is a cloud-based sales CRM.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
GoSquared
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
LiveZilla
LiveZilla is a web-based live support platform.
Olark
Olark is a cloud-based live chat solution.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Comm100
Comm100 is a provider of customer service and communication products.
LiveHelp
LiveHelp is an online chat tool.
Trengo
Trengo is an omnichannel communication platform that unifies all messaging channels into one single view.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
Kustomer
Kustomer is a CRM platform.
Podium
Podium is a customer communication platform for businesses who interact with customers on a local level.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
Apple Business Chat
Apple Business Chat is a service from Apple that allows your organization to directly chat with your customers using the Messages app.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Live Chat Market Share History in Spain (.es) in Last 12 Months
| Technology | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 | May 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 33.00% | 33.01% | 31.39% | 31.31% | 31.22% | 31.21% | 31.19% | 31.25% | 30.88% | 30.44% | 30.44% |
| Zendesk Chat | 14.38% | 14.30% | 14.67% | 14.61% | 14.58% | 14.60% | 14.59% | 14.61% | 14.48% | 14.57% | 14.57% |
| Smartsupp | 14.53% | 14.57% | 14.91% | 14.87% | 14.89% | 14.93% | 14.92% | 14.92% | 14.97% | 15.03% | 15.03% |
| Tawk.to | 12.02% | 11.99% | 12.26% | 12.26% | 12.28% | 12.32% | 12.30% | 12.31% | 12.24% | 12.37% | 12.37% |
| HubSpot Chat | 4.73% | 4.76% | 4.81% | 4.80% | 4.79% | 4.76% | 4.82% | 4.77% | 4.84% | 4.83% | 4.83% |
| Tidio | 3.49% | 3.51% | 3.65% | 3.59% | 3.60% | 3.61% | 3.59% | 3.59% | 3.57% | 3.61% | 3.61% |
| Salesforce Service Cloud | 2.52% | 2.48% | 2.54% | 2.64% | 2.68% | 2.65% | 2.68% | 2.68% | 2.70% | 2.70% | 2.70% |
| LiveChat | 1.57% | 1.57% | 1.61% | 1.61% | 1.62% | 1.62% | 1.62% | 1.62% | 1.63% | 1.65% | 1.65% |
| Crisp Live Chat | 1.51% | 1.52% | 1.59% | 1.60% | 1.60% | 1.62% | 1.62% | 1.64% | 1.65% | 1.65% | 1.65% |
| Drift | 1.34% | 1.34% | 1.38% | 1.40% | 1.39% | 1.39% | 1.39% | 1.39% | 1.37% | 1.37% | 1.37% |
| Chatra | 1.31% | 1.30% | 1.32% | 1.34% | 1.34% | 1.34% | 1.34% | 1.34% | 1.38% | 1.38% | 1.38% |
| Oct8ne | 1.45% | 1.42% | 1.44% | 1.52% | 1.55% | 1.54% | 1.56% | 1.51% | 1.70% | 1.65% | 1.65% |
| Pure Chat | 1.23% | 1.22% | 1.26% | 1.26% | 1.23% | 1.23% | 1.23% | 1.23% | 1.26% | 1.27% | 1.27% |
| ManyChat | 1.16% | 1.19% | 1.20% | 1.23% | 1.23% | 1.23% | 1.23% | 1.23% | 1.29% | 1.30% | 1.30% |
| Pipedrive | 0.77% | 0.81% | 0.83% | 0.80% | 0.83% | 0.80% | 0.80% | 0.80% | 0.85% | 0.86% | 0.86% |
| LivePerson | 0.62% | 0.63% | 0.66% | 0.66% | 0.66% | 0.65% | 0.65% | 0.65% | 0.66% | 0.67% | 0.67% |
| GoSquared | 0.58% | 0.58% | 0.60% | 0.60% | 0.60% | 0.60% | 0.60% | 0.60% | 0.57% | 0.57% | 0.57% |
| SnapEngage | 0.45% | 0.45% | 0.46% | 0.45% | 0.45% | 0.43% | 0.43% | 0.42% | 0.41% | 0.41% | 0.41% |
| LiveAgent | 0.43% | 0.45% | 0.44% | 0.43% | 0.43% | 0.42% | 0.42% | 0.40% | 0.42% | 0.43% | 0.43% |
| Freshchat | 0.40% | 0.39% | 0.40% | 0.40% | 0.42% | 0.42% | 0.42% | 0.42% | 0.41% | 0.41% | 0.41% |
| LiveZilla | 0.36% | 0.36% | 0.37% | 0.37% | 0.37% | 0.35% | 0.35% | 0.35% | 0.36% | 0.37% | 0.37% |
| Callbell | 0.31% | 0.31% | 0.32% | 0.32% | 0.32% | 0.32% | 0.32% | 0.32% | 0.35% | 0.35% | 0.35% |
| Olark | 0.31% | 0.33% | 0.34% | 0.35% | 0.31% | 0.32% | 0.32% | 0.32% | 0.36% | 0.37% | 0.37% |
| MyLiveChat | 0.27% | 0.27% | 0.28% | 0.28% | 0.28% | 0.28% | 0.28% | 0.28% | 0.28% | 0.29% | 0.29% |
| Chaport | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.19% | 0.18% | 0.19% | 0.19% | 0.19% | 0.19% |
| Helpscout | 0.13% | 0.13% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% |
| Gorgias | 0.16% | 0.16% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% |
| LiveHelp | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.13% | 0.13% | 0.13% |
| WidgetWhats | 0.13% | 0.13% | 0.14% | 0.14% | 0.15% | 0.15% | 0.15% | 0.15% | 0.14% | 0.14% | 0.14% |
| Trengo | 0.12% | 0.10% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% |
| Comm100 | 0.07% | 0.07% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.09% | 0.13% | 0.13% |
| Chatwoot | 0.07% | 0.07% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.09% | 0.10% | 0.10% |
| Zendesk | 0.04% | 0.04% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.09% | 0.10% | 0.10% |
| JivoChat | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Kustomer | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Podium | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Re:amaze | 0.03% | 0.03% | 0.02% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.02% | 0.02% | 0.02% |
| Rocket.Chat | 0.04% | 0.03% | 0.05% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Ada | 0.01% | 0.01% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Apple Business Chat | 0.01% | 0.01% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Facebook Chat Plugin | 0.01% | 0.01% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |