Live Chat Usage Statistics and Market Share in Iceland (.is)
We are tracking usage statistics and market share of 24 web technologies in Live Chat in Iceland (.is). In April 2024 the most popular web technology in Live Chat in Iceland (.is) is Intercom with 34% market share. In second place there is Salesforce Service Cloud with 15% market share. After that there are LiveChat with 10%, HubSpot Chat with 5% and Tawk.to with 5% market share. Top 5 web technologies together have 69% market share. The remaining 19 web technologies in Live Chat have a combined market share of 31%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 24 different technologies in Live Chat.
There are 367 websites using Live Chat in Iceland (.is websites) in out database.
Live Chat Usage Statistics and Market Share in Iceland (.is) in April 2024
#1 Intercom 
34.33%
#2 Salesforce Service Cloud 
15.26%
#3 LiveChat 
9.81%
#4 HubSpot Chat 
7.08%
#5 Tawk.to 
4.90%
#6 ManyChat 
4.36%
#7 GoSquared 
4.09%
#8 Crisp Live Chat 
2.72%
#9 Drift 
2.45%
#10 Zendesk Chat 
2.45%
#11 Facebook Chat Plugin 
2.18%
#12 Chatra 
1.63%
#13 LivePerson 
1.63%
#14 Helpscout 
1.09%
#15 Olark 
1.09%
#16 Pipedrive 
1.09%
#17 Freshchat 
0.82%
#18 Tidio 
0.82%
#19 Smartsupp 
0.54%
#20 SnapEngage 
0.54%
#21 Gorgias 
0.27%
#22 JivoChat 
0.27%
#23 LiveAgent 
0.27%
#24 Pure Chat 
0.27%
Technologies in Live Chat in Iceland (.is)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
GoSquared
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Drift
Drift is a conversational marketing platform.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
Olark
Olark is a cloud-based live chat solution.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Live Chat Market Share History in Iceland (.is) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 34.57% | 35.20% | 35.29% | 35.07% | 34.78% | 34.69% | 34.59% | 34.69% | 34.97% | 34.97% | 34.33% |
| Salesforce Service Cloud | 14.89% | 15.47% | 16.04% | 15.34% | 15.76% | 15.72% | 15.68% | 15.72% | 15.30% | 15.30% | 15.26% |
| LiveChat | 11.17% | 9.87% | 9.63% | 9.86% | 9.78% | 9.76% | 9.73% | 9.76% | 9.84% | 9.84% | 9.81% |
| HubSpot Chat | 6.91% | 6.67% | 6.42% | 6.30% | 6.52% | 6.78% | 7.03% | 6.78% | 6.56% | 6.56% | 7.08% |
| Tawk.to | 5.05% | 4.80% | 4.81% | 5.21% | 4.89% | 4.88% | 4.86% | 4.88% | 4.92% | 4.92% | 4.90% |
| ManyChat | 4.26% | 4.27% | 4.28% | 4.38% | 4.35% | 4.34% | 4.32% | 4.34% | 4.37% | 4.37% | 4.36% |
| GoSquared | 3.99% | 4.00% | 4.01% | 4.11% | 4.08% | 4.07% | 4.05% | 4.07% | 4.10% | 4.10% | 4.09% |
| Crisp Live Chat | 2.39% | 2.67% | 2.67% | 2.74% | 2.72% | 2.71% | 2.70% | 2.71% | 2.73% | 2.73% | 2.72% |
| Zendesk Chat | 2.66% | 2.67% | 2.67% | 2.47% | 2.45% | 2.44% | 2.43% | 2.44% | 2.46% | 2.46% | 2.45% |
| Drift | 2.39% | 2.40% | 2.41% | 2.47% | 2.45% | 2.44% | 2.43% | 2.44% | 2.46% | 2.46% | 2.45% |
| Facebook Chat Plugin | 2.13% | 2.13% | 2.14% | 2.19% | 2.17% | 2.17% | 2.16% | 2.17% | 2.19% | 2.19% | 2.18% |
| Chatra | 1.86% | 1.87% | 1.60% | 1.64% | 1.63% | 1.63% | 1.62% | 1.63% | 1.64% | 1.64% | 1.63% |
| Helpscout | 1.06% | 1.07% | 1.07% | 1.10% | 1.09% | 1.08% | 1.08% | 1.08% | 1.09% | 1.09% | 1.09% |
| LivePerson | 1.60% | 1.60% | 1.60% | 1.64% | 1.63% | 1.63% | 1.62% | 1.63% | 1.64% | 1.64% | 1.63% |
| Pipedrive | 1.06% | 1.07% | 1.07% | 1.10% | 1.09% | 1.08% | 1.08% | 1.08% | 1.09% | 1.09% | 1.09% |
| Freshchat | 0.80% | 0.80% | 0.80% | 0.82% | 0.82% | 0.81% | 0.81% | 0.81% | 0.82% | 0.82% | 0.82% |
| Olark | 0.80% | 1.07% | 1.07% | 1.10% | 1.09% | 1.08% | 1.08% | 1.08% | 1.09% | 1.09% | 1.09% |
| Smartsupp | 0.53% | 0.53% | 0.53% | 0.55% | 0.54% | 0.54% | 0.54% | 0.54% | 0.55% | 0.55% | 0.54% |
| SnapEngage | 0.53% | 0.53% | 0.53% | 0.55% | 0.54% | 0.54% | 0.54% | 0.54% | 0.55% | 0.55% | 0.54% |
| Tidio | 0.53% | 0.53% | 0.53% | 0.55% | 0.54% | 0.54% | 0.54% | 0.54% | 0.55% | 0.55% | 0.82% |
| Gorgias | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% |
| JivoChat | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% |
| Pure Chat | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% |