Live Chat Usage Statistics and Market Share in Taiwan (.tw)
We are tracking usage statistics and market share of 25 web technologies in Live Chat in Taiwan (.tw). In March 2024 the most popular web technology in Live Chat in Taiwan (.tw) is Intercom with 46% market share. In second place there is Tawk.to with 15% market share. After that there are GoSquared with 7%, Smartsupp with 6% and Zendesk Chat with 6% market share. Top 5 web technologies together have 79% market share. The remaining 20 web technologies in Live Chat have a combined market share of 21%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 25 different technologies in Live Chat.
There are 725 websites using Live Chat in Taiwan (.tw websites) in out database.
Live Chat Usage Statistics and Market Share in Taiwan (.tw) in March 2024
#1 Intercom 45.52%
#2 Tawk.to 14.62%
#3 GoSquared 7.03%
#4 Smartsupp 6.07%
#5 Zendesk Chat 6.07%
#6 ManyChat 5.24%
#7 Salesforce Service Cloud 2.48%
#8 Tidio 2.34%
#9 Crisp Live Chat 1.93%
#10 HubSpot Chat 1.79%
#11 Drift 1.66%
#12 LivePerson 0.83%
#13 Olark 0.83%
#14 LiveChat 0.55%
#15 LiveZilla 0.55%
#16 Chatra 0.41%
#17 Pure Chat 0.41%
#18 SnapEngage 0.41%
#19 Helpscout 0.28%
#20 Facebook Chat Plugin 0.28%
#21 Comm100 0.14%
#22 Czater 0.14%
#23 Gorgias 0.14%
#24 LiveAgent 0.14%
#25 Re:amaze 0.14%
Technologies in Live Chat in Taiwan (.tw)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
GoSquared
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Drift
Drift is a conversational marketing platform.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
Olark
Olark is a cloud-based live chat solution.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
LiveZilla
LiveZilla is a web-based live support platform.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
Comm100
Comm100 is a provider of customer service and communication products.
Czater
Czater is an live chat solution with extended CRM and videochat features.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Live Chat Market Share History in Taiwan (.tw) in Last 12 Months
Technology | May 2023 | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 |
---|---|---|---|---|---|---|---|---|---|---|---|
Intercom | 44.83% | 45.03% | 45.55% | 46.03% | 46.09% | 45.57% | 45.36% | 45.48% | 45.42% | 45.48% | 45.52% |
Tawk.to | 15.78% | 15.23% | 15.09% | 14.94% | 14.82% | 14.73% | 14.48% | 14.66% | 14.77% | 14.79% | 14.62% |
GoSquared | 7.56% | 7.55% | 6.87% | 6.86% | 6.87% | 6.96% | 6.97% | 6.99% | 6.98% | 6.99% | 7.03% |
Smartsupp | 6.37% | 6.23% | 6.06% | 5.92% | 5.93% | 6.00% | 6.01% | 6.03% | 6.02% | 6.03% | 6.07% |
Zendesk Chat | 6.23% | 5.96% | 6.06% | 6.06% | 6.06% | 6.00% | 6.01% | 6.03% | 6.02% | 6.03% | 6.07% |
ManyChat | 4.77% | 5.03% | 5.12% | 5.11% | 5.12% | 5.18% | 5.19% | 5.21% | 5.20% | 5.21% | 5.24% |
Tidio | 2.39% | 2.25% | 2.29% | 2.29% | 2.29% | 2.32% | 2.32% | 2.33% | 2.33% | 2.33% | 2.34% |
HubSpot Chat | 1.86% | 1.72% | 1.62% | 1.62% | 1.62% | 1.64% | 1.78% | 1.78% | 1.78% | 1.78% | 1.79% |
Salesforce Service Cloud | 2.12% | 2.65% | 2.70% | 2.69% | 2.70% | 3.00% | 3.01% | 2.74% | 2.74% | 2.74% | 2.48% |
Crisp Live Chat | 1.72% | 1.72% | 1.75% | 1.75% | 1.75% | 1.77% | 1.78% | 1.78% | 1.78% | 1.78% | 1.93% |
Drift | 1.33% | 1.59% | 1.48% | 1.35% | 1.35% | 1.36% | 1.64% | 1.64% | 1.64% | 1.51% | 1.66% |
LivePerson | 0.80% | 0.79% | 0.94% | 0.94% | 0.94% | 0.95% | 0.96% | 0.82% | 0.82% | 0.82% | 0.83% |
Olark | 0.80% | 0.79% | 0.81% | 0.81% | 0.81% | 0.82% | 0.82% | 0.82% | 0.82% | 0.82% | 0.83% |
LiveChat | 0.66% | 0.66% | 0.54% | 0.54% | 0.54% | 0.55% | 0.55% | 0.55% | 0.55% | 0.55% | 0.55% |
LiveZilla | 0.53% | 0.53% | 0.54% | 0.54% | 0.54% | 0.55% | 0.55% | 0.55% | 0.55% | 0.55% | 0.55% |
Helpscout | 0.27% | 0.26% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.28% |
Pure Chat | 0.40% | 0.40% | 0.40% | 0.40% | 0.40% | 0.41% | 0.41% | 0.41% | 0.41% | 0.41% | 0.41% |
Chatra | 0.27% | 0.26% | 0.40% | 0.40% | 0.40% | 0.41% | 0.41% | 0.41% | 0.41% | 0.41% | 0.41% |
Facebook Chat Plugin | 0.27% | 0.26% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.28% |
SnapEngage | 0.27% | 0.26% | 0.40% | 0.40% | 0.40% | 0.41% | 0.41% | 0.41% | 0.41% | 0.41% | 0.41% |
Comm100 | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% |
Czater | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% |
Gorgias | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% |
LiveAgent | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% |