Live Chat Usage Statistics and Market Share in Japan (.jp)
We are tracking usage statistics and market share of 35 web technologies in Live Chat in Japan (.jp). In March 2024 the most popular web technology in Live Chat in Japan (.jp) is HubSpot Chat with 31% market share. In second place there is Intercom with 22% market share. After that there are Salesforce Service Cloud with 15%, Drift with 4% and Zendesk Chat with 4% market share. Top 5 web technologies together have 76% market share. The remaining 30 web technologies in Live Chat have a combined market share of 24%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 35 different technologies in Live Chat.
There are 850 websites using Live Chat in Japan (.jp websites) in out database.
Live Chat Usage Statistics and Market Share in Japan (.jp) in March 2024
#1 HubSpot Chat 31.06%
#2 Intercom 21.65%
#3 Salesforce Service Cloud 14.59%
#4 Drift 5.29%
#5 Zendesk Chat 4.47%
#6 Tidio 3.88%
#7 Tawk.to 3.41%
#8 LiveChat 2.24%
#9 LivePerson 2.00%
#10 ManyChat 1.65%
#11 LiveAgent 1.53%
#12 Zendesk 1.06%
#13 Crisp Live Chat 0.71%
#14 Pipedrive 0.71%
#15 Chatra 0.59%
#16 Pure Chat 0.59%
#17 Helpscout 0.47%
#18 Gladly 0.47%
#19 GoSquared 0.35%
#20 Olark 0.35%
#21 Smartsupp 0.35%
#22 SnapEngage 0.35%
#23 Chatwoot 0.24%
#24 Facebook Chat Plugin 0.24%
#25 Freshchat 0.24%
#26 LiveZilla 0.24%
#27 MyLiveChat 0.24%
#28 Podium 0.24%
#29 Bold Chat 0.12%
#30 Chaport 0.12%
#31 Comm100 0.12%
#32 Gorgias 0.12%
#33 JivoChat 0.12%
#34 Oct8ne 0.12%
#35 Re:amaze 0.12%
Technologies in Live Chat in Japan (.jp)
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Drift
Drift is a conversational marketing platform.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
Gladly
Gladly is a customer service platform.
GoSquared
Olark
Olark is a cloud-based live chat solution.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
LiveZilla
LiveZilla is a web-based live support platform.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Podium
Podium is a customer communication platform for businesses who interact with customers on a local level.
Bold Chat
BoldChat is a live chat platform.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Comm100
Comm100 is a provider of customer service and communication products.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
Oct8ne
Oct8ne is a visual customer service software.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Live Chat Market Share History in Japan (.jp) in Last 12 Months
Technology | May 2023 | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 |
---|---|---|---|---|---|---|---|---|---|---|---|
HubSpot Chat | 30.62% | 30.64% | 31.48% | 31.39% | 30.96% | 31.68% | 31.09% | 31.49% | 31.49% | 31.41% | 31.06% |
Intercom | 22.15% | 22.66% | 22.07% | 22.17% | 21.83% | 21.91% | 21.75% | 21.62% | 21.62% | 21.65% | 21.65% |
Salesforce Service Cloud | 14.92% | 15.26% | 14.87% | 14.70% | 14.71% | 14.13% | 14.42% | 14.34% | 14.34% | 14.35% | 14.59% |
Zendesk Chat | 4.97% | 4.74% | 4.65% | 4.67% | 4.63% | 4.48% | 4.49% | 4.47% | 4.47% | 4.47% | 4.47% |
Drift | 4.97% | 5.32% | 5.23% | 5.37% | 5.46% | 5.18% | 5.20% | 5.17% | 5.17% | 5.18% | 5.29% |
Tidio | 4.18% | 3.70% | 3.83% | 3.85% | 3.91% | 3.89% | 3.90% | 3.88% | 3.88% | 3.88% | 3.88% |
Tawk.to | 3.39% | 3.47% | 3.37% | 3.38% | 3.44% | 3.42% | 3.43% | 3.41% | 3.41% | 3.41% | 3.41% |
LiveChat | 2.26% | 2.20% | 2.21% | 2.22% | 2.25% | 2.24% | 2.25% | 2.23% | 2.23% | 2.24% | 2.24% |
LivePerson | 1.58% | 1.50% | 1.97% | 1.87% | 1.90% | 1.77% | 2.01% | 2.00% | 2.12% | 2.00% | 2.00% |
ManyChat | 1.58% | 1.39% | 1.39% | 1.40% | 1.66% | 1.65% | 1.65% | 1.65% | 1.65% | 1.65% | 1.65% |
GoSquared | 1.02% | 0.69% | 0.35% | 0.35% | 0.36% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% |
LiveAgent | 1.02% | 1.04% | 1.16% | 1.28% | 1.19% | 1.53% | 1.54% | 1.53% | 1.53% | 1.53% | 1.53% |
SnapEngage | 0.90% | 0.46% | 0.46% | 0.47% | 0.36% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% |
Crisp Live Chat | 0.68% | 0.69% | 0.70% | 0.70% | 0.71% | 0.71% | 0.71% | 0.71% | 0.71% | 0.71% | 0.71% |
Pipedrive | 0.68% | 0.69% | 0.70% | 0.70% | 0.71% | 0.71% | 0.71% | 0.71% | 0.71% | 0.71% | 0.71% |
Zendesk | 0.68% | 0.69% | 0.70% | 0.70% | 1.07% | 1.06% | 1.06% | 1.06% | 1.06% | 1.06% | 1.06% |
Helpscout | 0.56% | 0.58% | 0.58% | 0.47% | 0.47% | 0.47% | 0.47% | 0.47% | 0.47% | 0.47% | 0.47% |
Chatra | 0.56% | 0.58% | 0.58% | 0.58% | 0.59% | 0.59% | 0.59% | 0.59% | 0.59% | 0.59% | 0.59% |
Pure Chat | 0.56% | 0.58% | 0.58% | 0.58% | 0.59% | 0.59% | 0.59% | 0.59% | 0.59% | 0.59% | 0.59% |
Olark | 0.34% | 0.35% | 0.35% | 0.35% | 0.36% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% |
Smartsupp | 0.34% | 0.35% | 0.35% | 0.35% | 0.36% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% |
Facebook Chat Plugin | 0.23% | 0.23% | 0.23% | 0.23% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% |
Freshchat | 0.23% | 0.23% | 0.23% | 0.23% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% |
Gladly | 0.23% | 0.46% | 0.46% | 0.47% | 0.47% | 0.47% | 0.47% | 0.47% | 0.47% | 0.47% | 0.47% |
MyLiveChat | 0.23% | 0.23% | 0.23% | 0.23% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% |
Podium | 0.23% | 0.23% | 0.23% | 0.23% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% |
Bold Chat | 0.11% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% |
Chaport | 0.11% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% |
Chatwoot | 0.11% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.24% | 0.24% |
Gorgias | 0.11% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% |
JivoChat | 0.11% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% |
LiveZilla | 0.11% | 0.12% | 0.12% | 0.12% | 0.12% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% |
Oct8ne | 0.11% | 0.23% | 0.23% | 0.23% | 0.24% | 0.12% | 0.24% | 0.24% | 0.12% | 0.12% | 0.12% |
Re:amaze | 0.11% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% |