.jp websites Live Chat Usage Statistics and Market Share in Japan (.jp)

We are tracking usage statistics and market share of 35 web technologies in Live Chat in Japan (.jp). In March 2024 the most popular web technology in Live Chat in Japan (.jp) is HubSpot Chat with 31% market share. In second place there is Intercom with 22% market share. After that there are Salesforce Service Cloud with 15%, Drift with 4% and Zendesk Chat with 4% market share. Top 5 web technologies together have 76% market share. The remaining 30 web technologies in Live Chat have a combined market share of 24%. Global Live Chat market share report is available here.

Live Chat Market Share in Japan (.jp) in March 2024
About Live Chat

LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.

We are tracking 35 different technologies in Live Chat.

There are 850 websites using Live Chat in Japan (.jp websites) in out database.

Live Chat Usage Statistics and Market Share in Japan (.jp) in March 2024
Technologies in Live Chat in Japan (.jp)
  • HubSpot Chat HubSpot Chat

    HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.

  • Intercom Intercom

    Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.

  • Salesforce Service Cloud Salesforce Service Cloud

    Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.

  • Drift Drift

    Drift is a conversational marketing platform.

  • Zendesk Chat Zendesk Chat

    Zendesk Chat is a live chat and communication widget.

  • Tidio Tidio

    Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

  • Tawk.to Tawk.to

    Tawk.to is a free live chat software to chat with visitors on your website.

  • LiveChat LiveChat

    LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.

  • LivePerson LivePerson

    LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.

  • ManyChat ManyChat

    ManyChat is a service that allows you to create chatbots for Facebook Messenger.

  • LiveAgent LiveAgent

    LiveAgent is an online live chat platform. The software provides a ticket management system.

  • Zendesk Zendesk

    Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.

  • Crisp Live Chat Crisp Live Chat

    Crisp Live Chat is a live chat solution with free and paid options.

  • Pipedrive Pipedrive

    Pipedrive is a cloud-based sales CRM.

  • Chatra Chatra

    Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.

  • Pure Chat Pure Chat

    Pure Chat is a live chat solution for small to mid-sized teams.

  • Helpscout Helpscout

    Helpscout is a customer service platform including email, a knowledge base tool and live chat.

  • Gladly Gladly

    Gladly is a customer service platform.

  • GoSquared GoSquared

  • Olark Olark

    Olark is a cloud-based live chat solution.

  • Smartsupp Smartsupp

    Smartsupp is a live chat tool that offers visitor recording feature.

  • SnapEngage SnapEngage

    SnapEngage is a live chat solution that caters to businesses across various industries.

  • Chatwoot Chatwoot

    Chatwoot is a customer support tool for instant messaging channels.

  • Facebook Chat Plugin Facebook Chat Plugin

    Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.

  • Freshchat Freshchat

    Freshchat is a cloud-hosted live messaging and engagement application.

  • LiveZilla LiveZilla

    LiveZilla is a web-based live support platform.

  • MyLiveChat MyLiveChat

    MyLiveChat is a live chat developed by CuteSoft.

  • Podium Podium

    Podium is a customer communication platform for businesses who interact with customers on a local level.

  • Bold Chat Bold Chat

    BoldChat is a live chat platform.

  • Chaport Chaport

    Chaport is a multi-channel live chat and chatbot software for business.

  • Comm100 Comm100

    Comm100 is a provider of customer service and communication products.

  • Gorgias Gorgias

    Gorgias is a helpdesk and chat solution designed for ecommerce stores.

  • JivoChat JivoChat

    JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.

  • Oct8ne Oct8ne

    Oct8ne is a visual customer service software.

  • Re:amaze Re:amaze

    Re:amaze is a multi-brand customer service, live chat, and help desk solution.

Live Chat Market Share History in Japan (.jp) in Last 12 Months
Technology May 2023June 2023July 2023August 2023September 2023October 2023November 2023December 2023January 2024February 2024March 2024
HubSpot Chat30.62%30.64%31.48%31.39%30.96%31.68%31.09%31.49%31.49%31.41%31.06%
Intercom22.15%22.66%22.07%22.17%21.83%21.91%21.75%21.62%21.62%21.65%21.65%
Salesforce Service Cloud14.92%15.26%14.87%14.70%14.71%14.13%14.42%14.34%14.34%14.35%14.59%
Zendesk Chat4.97%4.74%4.65%4.67%4.63%4.48%4.49%4.47%4.47%4.47%4.47%
Drift4.97%5.32%5.23%5.37%5.46%5.18%5.20%5.17%5.17%5.18%5.29%
Tidio4.18%3.70%3.83%3.85%3.91%3.89%3.90%3.88%3.88%3.88%3.88%
Tawk.to3.39%3.47%3.37%3.38%3.44%3.42%3.43%3.41%3.41%3.41%3.41%
LiveChat2.26%2.20%2.21%2.22%2.25%2.24%2.25%2.23%2.23%2.24%2.24%
LivePerson1.58%1.50%1.97%1.87%1.90%1.77%2.01%2.00%2.12%2.00%2.00%
ManyChat1.58%1.39%1.39%1.40%1.66%1.65%1.65%1.65%1.65%1.65%1.65%
GoSquared1.02%0.69%0.35%0.35%0.36%0.35%0.35%0.35%0.35%0.35%0.35%
LiveAgent1.02%1.04%1.16%1.28%1.19%1.53%1.54%1.53%1.53%1.53%1.53%
SnapEngage0.90%0.46%0.46%0.47%0.36%0.35%0.35%0.35%0.35%0.35%0.35%
Crisp Live Chat0.68%0.69%0.70%0.70%0.71%0.71%0.71%0.71%0.71%0.71%0.71%
Pipedrive0.68%0.69%0.70%0.70%0.71%0.71%0.71%0.71%0.71%0.71%0.71%
Zendesk0.68%0.69%0.70%0.70%1.07%1.06%1.06%1.06%1.06%1.06%1.06%
Helpscout0.56%0.58%0.58%0.47%0.47%0.47%0.47%0.47%0.47%0.47%0.47%
Chatra0.56%0.58%0.58%0.58%0.59%0.59%0.59%0.59%0.59%0.59%0.59%
Pure Chat0.56%0.58%0.58%0.58%0.59%0.59%0.59%0.59%0.59%0.59%0.59%
Olark0.34%0.35%0.35%0.35%0.36%0.35%0.35%0.35%0.35%0.35%0.35%
Smartsupp0.34%0.35%0.35%0.35%0.36%0.35%0.35%0.35%0.35%0.35%0.35%
Facebook Chat Plugin0.23%0.23%0.23%0.23%0.24%0.24%0.24%0.24%0.24%0.24%0.24%
Freshchat0.23%0.23%0.23%0.23%0.24%0.24%0.24%0.24%0.24%0.24%0.24%
Gladly0.23%0.46%0.46%0.47%0.47%0.47%0.47%0.47%0.47%0.47%0.47%
MyLiveChat0.23%0.23%0.23%0.23%0.24%0.24%0.24%0.24%0.24%0.24%0.24%
Podium0.23%0.23%0.23%0.23%0.24%0.24%0.24%0.24%0.24%0.24%0.24%
Bold Chat0.11%0.12%0.12%0.12%0.12%0.12%0.12%0.12%0.12%0.12%0.12%
Chaport0.11%0.12%0.12%0.12%0.12%0.12%0.12%0.12%0.12%0.12%0.12%
Chatwoot0.11%0.12%0.12%0.12%0.12%0.12%0.12%0.12%0.12%0.24%0.24%
Gorgias0.11%0.12%0.12%0.12%0.12%0.12%0.12%0.12%0.12%0.12%0.12%
JivoChat0.11%0.12%0.12%0.12%0.12%0.12%0.12%0.12%0.12%0.12%0.12%
LiveZilla0.11%0.12%0.12%0.12%0.12%0.24%0.24%0.24%0.24%0.24%0.24%
Oct8ne0.11%0.23%0.23%0.23%0.24%0.12%0.24%0.24%0.12%0.12%0.12%
Re:amaze0.11%0.12%0.12%0.12%0.12%0.12%0.12%0.12%0.12%0.12%0.12%
Websites using Live Chat in other countries
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