Live Chat Usage Statistics and Market Share in Ecuador (.ec)

We are tracking usage statistics and market share for 26 web technologies in the Live Chat market in Ecuador (.ec). As of November 2025, the most popular web technology in Live Chat in Ecuador (.ec) is Tawk.to, with 25% market share. In second place is Zendesk Chat, with 18%. After that, HubSpot Chat holds 13%, followed by Joinchat with 5% and Salesforce Service Cloud with 5%. Top 5 web technologies together account for 65% of the market. The remaining 21 web technologies in Live Chat collectively have a 35% market share. Global Live Chat market share report is available here.

Last updated: 9 November 2025

Live Chat Market Share in Ecuador (.ec) in November 2025

About Live Chat

LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.

We are tracking 26 different technologies in Live Chat.

There are 297 websites using Live Chat in Ecuador (.ec websites) in out database.

Live Chat Usage Statistics and Market Share in Ecuador (.ec) in November 2025

#1 Tawk.to 24.92%

Tawk.to is a free live chat software to chat with visitors on your website.

#2 Zendesk Chat 17.51%

Zendesk Chat is a customer service tool that enables businesses to provide real-time support to customers through live chat on their websites. It allows agents to connect with customers, resolve issues, and gather feedback in a seamless and efficient manner. Zendesk Chat is easy to set up and customize, providing a user-friendly interface for both agents and customers.

#3 HubSpot Chat 12.79%

HubSpot Chat is a feature within HubSpot's CRM suite that enables businesses to engage in real-time conversations with their website visitors, enhancing customer support and sales opportunities. It allows for personalized interactions through chat windows, providing a seamless experience for users and aiding in lead generation.

#4 Joinchat 9.76%

Joinchat is a live chat platform that enables real-time communication between users and businesses. It provides a user-friendly interface for seamless engagement, allowing customers to receive immediate responses to their queries and concerns. The platform also supports features such as integration with popular messaging apps and analytics to track chat performance. Overall, Joinchat helps businesses enhance customer experience and support.

#5 Salesforce Service Cloud 4.71%

Salesforce Service Cloud is a customer service and support platform that allows businesses to provide real-time chat support to their customers, track customer interactions, and provide personalized support. It also includes features for case management, knowledge management, and social media integration. The platform enables businesses to improve customer satisfaction and operational efficiency by streamlining communication and support processes.

#6 Intercom 4.04%

Intercom is a live chat and messaging platform for businesses to engage with their customers in real-time, improve customer support, and drive conversions. It allows businesses to connect with website visitors, social media followers, and app users through personalized conversations. Intercom also provides features such as customer segmentation, analytics, and automation to help businesses better understand and serve their customers.

#7 Tidio 3.70%

Tidio is a user-friendly live chat software that enables businesses to provide real-time customer support and engage with customers through instant messaging on their website or mobile app. It also offers features such as customer segmentation, chat analytics, and integrations with other tools. Tidio helps businesses improve customer satisfaction and increase sales by providing quick and personalized support.

#8 Smartsupp 3.03%

Smartsupp provides a live chat support solution for websites and apps, enabling businesses to engage with customers in real-time and improve customer satisfaction. The platform offers customizable chat windows, automatic chat triggers, and integration with various third-party tools. It also provides analytics and reporting features to track performance and measure customer interactions.

#9 Crisp Live Chat 2.36%

Crisp Live Chat is a user-friendly, all-in-one customer support tool that allows businesses to engage customers in real-time with live chat, automate conversations, and gather customer insights through chat analytics. Streamlined interface and robust features for efficient customer service. Great for enhancing customer experience and boosting sales.

#10 ManyChat 2.02%

ManyChat is a marketing automation platform that allows businesses to automate and scale their customer interactions on messaging platforms like Facebook Messenger, WhatsApp, and Instagram Direct. It enables companies to create personalized chatbots, send targeted messages, and analyze customer data to improve engagement and drive sales.

#11 Chaty 2.02%

Chaty is a live chat software that enables businesses to provide instant, personalized customer support and engagement through chatbots, human agents, or a combination of both. It allows for seamless and omnichannel communication, with features such as ticketing, automation, and analytics. Chaty helps businesses increase customer satisfaction and boost their bottom line by providing quick and effective customer service.

#12 LiveChat 1.68%

LiveChat is a web-based live chat software that enables businesses to engage in real-time conversations with their website visitors, improving customer service and increasing conversions. It allows for personalized, one-on-one interactions with customers, and provides analytics and reporting features to track chat performance.

#13 Olark 1.68%

Olark is a live chat customer service platform that enables businesses to engage with their website visitors in real-time, providing instant support and enhancing customer satisfaction. It offers customizable chat windows, automated responses, and advanced analytics to track conversations and improve chat interactions. Olark helps businesses boost customer engagement and drive sales by ensuring quick and effective communication with potential and existing customers.

#14 MyLiveChat 1.35%

MyLiveChat is a live chat software that enables businesses to communicate with their customers in real-time, providing support, engaging in sales, and collecting customer feedback through a user-friendly interface. The platform offers features such as multi-agent management, chat analytics, and integration with popular CRM systems. It helps businesses enhance customer satisfaction and increase sales.

#15 Pure Chat 1.35%

Pure Chat is a comprehensive live chat software that enables businesses to engage and support customers in real-time through chat windows. It offers advanced features such as automated chatbots, personalized customer experiences, and detailed analytics to enhance customer service and boost business productivity. Pure Chat supports multiple languages, integrates with various platforms, and provides a user-friendly interface for both agents and customers.

#16 Drift 1.01%

Drift is a cloud-based live chat tool for businesses to engage with website visitors in real-time. To use Drift, users create personalized chatbots and conversations to interact with potential customers, gather information, and convert leads. The platform also integrates with other marketing and CRM tools to streamline the sales process.

#17 LivePerson 1.01%

LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.

#18 Callbell 1.01%

Callbell is a user-friendly live chat platform designed to enhance customer engagement and support for businesses of all sizes. It offers seamless integration with various CRM systems, intuitive chat interfaces, and advanced analytics to track interactions and improve customer satisfaction.

#19 Chatra 1.01%

Chatra is an all-in-one live chat tool that enables businesses to engage with their customers in real time, increasing customer satisfaction and sales. Chatra offers easy integration with websites, multiple chat window options, and automation features for improved efficiency. It also provides detailed analytics to track chat performance and customer behavior.

#20 Freshchat 0.67%

Freshchat is a live chat software that enables businesses to communicate with their customers in real-time, improving customer satisfaction and support. It provides features such as chatbots, conversation history, multi-agent support, and integrations with other tools. It helps businesses to enhance their customer engagement and drive sales.

#21 Pipedrive 0.67%

Pipedrive is a cloud-based sales management software that helps teams track and organize their sales pipeline, automate workflows, and collaborate in real-time to close deals efficiently. Live Chat is a feature within Pipedrive that enables users to engage in real-time conversations with their prospects, providing support, answering questions, and nurturing leads.

#22 Gist 0.34%

Gist is a real-time live chat application that enables businesses to engage with their customers in real-time, facilitating seamless communication and support. The platform allows for easy integration with various websites and is designed to enhance customer satisfaction and streamline the support process.

#23 Rocket.Chat 0.34%

Rocket.Chat is a free, open-source, and self-hosted live chat and messaging platform that allows users to communicate in real-time through text, voice, and video. It provides group chats, channels, direct messaging, and the ability to integrate with other tools. The platform supports mobile and desktop applications and offers customization options for businesses and organizations. Rocket.

#24 WidgetWhats 0.34%

WidgetWhats offers a live chat widget that enables businesses to engage with their customers in real-time, improving customer satisfaction and support. The platform provides customizable chat options, analytics, and integration with other tools to enhance customer interaction and streamline communication processes. WidgetWhats helps businesses boost their customer service efficiency and build stronger relationships with their audience.

#25 Chaport 0.34%

Chaport is a live chat platform designed for businesses to engage with their customers in real-time. It offers an easy-to-use interface and advanced features to improve customer service and enhance user experience. The platform supports multiple languages and integrates with various CRM systems.

#26 Collect.chat 0.34%

Collect.chat is a user-friendly and highly customizable live chat solution for e-commerce websites. It allows businesses to engage with their customers in real-time, track conversations, and analyze customer behavior. With its seamless integration and advanced analytics features, Collect.chat enables businesses to improve customer satisfaction and boost sales. Collect.