Live Chat Usage Statistics and Market Share in United Kingdom (.uk)
We are tracking usage statistics and market share of 52 web technologies in Live Chat in United Kingdom (.uk). In April 2024 the most popular web technology in Live Chat in United Kingdom (.uk) is Intercom with 40% market share. In second place there is Tawk.to with 13% market share. After that there are Zendesk Chat with 6%, HubSpot Chat with 5% and LiveChat with 5% market share. Top 5 web technologies together have 69% market share. The remaining 47 web technologies in Live Chat have a combined market share of 31%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 52 different technologies in Live Chat.
There are 32,166 websites using Live Chat in United Kingdom (.uk websites) in out database.
Live Chat Usage Statistics and Market Share in United Kingdom (.uk) in April 2024
#1 Intercom 
39.63%
#2 Tawk.to 
13.42%
#3 Zendesk Chat 
6.20%
#4 HubSpot Chat 
5.92%
#5 LiveChat 
4.93%
#6 Tidio 
4.46%
#7 Pure Chat 
3.96%
#8 ManyChat 
2.46%
#9 Drift 
2.29%
#10 Crisp Live Chat 
1.99%
#11 Salesforce Service Cloud 
1.88%
#12 GoSquared 
1.86%
#13 Smartsupp 
1.53%
#14 LivePerson 
1.40%
#15 Olark 
1.36%
#16 SnapEngage 
1.36%
#17 Pipedrive 
1.02%
#18 Chatra 
0.79%
#19 Freshchat 
0.44%
#20 LiveAgent 
0.40%
#21 MyLiveChat 
0.38%
#22 Chaport 
0.33%
#23 Gorgias 
0.30%
#24 Helpscout 
0.28%
#25 Comm100 
0.22%
#26 LiveZilla 
0.20%
#27 Facebook Chat Plugin 
0.15%
#28 Oct8ne 
0.09%
#29 Zendesk 
0.08%
#30 Bold Chat 
0.07%
#31 Dotdigital Chat 
0.07%
#32 Kustomer 
0.06%
#33 Podium 
0.06%
#34 Re:amaze 
0.05%
#35 Ada 
0.05%
#36 Chatwoot 
0.04%
#37 JivoChat 
0.03%
#38 Trengo 
0.03%
#39 LiveHelp 
0.03%
#40 Callbell 
0.02%
#41 Czater 
0.02%
#42 Gladly 
0.02%
#43 UserLike 
0.02%
#44 WidgetWhats 
0.02%
#45 Instabot 
0.02%
#46 Apple Business Chat 
0.01%
#47 Haptik 
0.01%
#48 Octane AI 
0.01%
#49 Solvvy 
0.01%
#50 Imber 
0.00%
#51 Rocket.Chat 
0.00%
#52 yellow.ai 
0.00%
Technologies in Live Chat in United Kingdom (.uk)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Drift
Drift is a conversational marketing platform.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
GoSquared
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
Olark
Olark is a cloud-based live chat solution.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
Comm100
Comm100 is a provider of customer service and communication products.
LiveZilla
LiveZilla is a web-based live support platform.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
Oct8ne
Oct8ne is a visual customer service software.
Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.
Bold Chat
BoldChat is a live chat platform.
Dotdigital Chat
Dotdigital Chat is a smart, customisable widget that makes it easy for shoppers to communicate in real-time with members of your team.
Kustomer
Kustomer is a CRM platform.
Podium
Podium is a customer communication platform for businesses who interact with customers on a local level.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
Trengo
Trengo is an omnichannel communication platform that unifies all messaging channels into one single view.
LiveHelp
LiveHelp is an online chat tool.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
Czater
Czater is an live chat solution with extended CRM and videochat features.
Gladly
Gladly is a customer service platform.
UserLike
Userlike is a cloud-based live chat solution that can be integrated with existing websites.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Instabot
Instabot is a conversion chatbot that understands your users, and curates information, answers questions, captures contacts, and books meetings instantly.
Apple Business Chat
Apple Business Chat is a service from Apple that allows your organization to directly chat with your customers using the Messages app.
Haptik
Haptik is an Indian enterprise conversational AI platform founded in August 2013, and acquired by Reliance Industries Limited in 2019.
Octane AI
Octane AI provides an all-in-one platform for engaging quizzes, data collection, and personalised Facebook Messenger and SMS automation.
Solvvy
Solvvy provides live chat and chatbot services.
Imber
Imber is an all-in-one marketing automation platform built for customer support (live chat), sales, and marketing.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
yellow.ai
yellow.ai provides chatbot and automation services.
Live Chat Market Share History in United Kingdom (.uk) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 40.33% | 40.46% | 40.42% | 39.92% | 39.81% | 39.77% | 39.81% | 39.80% | 39.79% | 39.69% | 39.63% |
| Tawk.to | 13.55% | 13.34% | 13.34% | 13.43% | 13.45% | 13.47% | 13.44% | 13.44% | 13.45% | 13.42% | 13.42% |
| Zendesk Chat | 6.35% | 6.19% | 6.18% | 6.23% | 6.21% | 6.19% | 6.19% | 6.19% | 6.19% | 6.19% | 6.20% |
| HubSpot Chat | 5.77% | 5.76% | 5.81% | 5.81% | 5.84% | 5.86% | 5.87% | 5.88% | 5.90% | 5.93% | 5.92% |
| LiveChat | 4.99% | 4.92% | 4.91% | 4.95% | 4.92% | 4.92% | 4.92% | 4.92% | 4.92% | 4.92% | 4.93% |
| Tidio | 4.42% | 4.38% | 4.42% | 4.46% | 4.49% | 4.48% | 4.46% | 4.45% | 4.46% | 4.45% | 4.46% |
| Pure Chat | 3.92% | 3.95% | 3.93% | 3.97% | 3.97% | 3.96% | 3.97% | 3.97% | 3.96% | 3.96% | 3.96% |
| ManyChat | 2.42% | 2.42% | 2.42% | 2.44% | 2.44% | 2.44% | 2.45% | 2.45% | 2.45% | 2.46% | 2.46% |
| Drift | 2.28% | 2.29% | 2.28% | 2.30% | 2.29% | 2.28% | 2.27% | 2.27% | 2.26% | 2.29% | 2.29% |
| GoSquared | 2.06% | 1.93% | 1.89% | 1.91% | 1.88% | 1.87% | 1.86% | 1.86% | 1.86% | 1.85% | 1.86% |
| Crisp Live Chat | 1.92% | 1.96% | 1.94% | 1.97% | 1.97% | 1.96% | 1.97% | 1.97% | 1.99% | 1.99% | 1.99% |
| Smartsupp | 1.48% | 1.50% | 1.50% | 1.52% | 1.53% | 1.53% | 1.53% | 1.53% | 1.53% | 1.52% | 1.53% |
| Salesforce Service Cloud | 1.60% | 1.76% | 1.82% | 1.85% | 1.84% | 1.84% | 1.81% | 1.82% | 1.81% | 1.86% | 1.88% |
| SnapEngage | 1.35% | 1.34% | 1.35% | 1.36% | 1.36% | 1.36% | 1.37% | 1.37% | 1.37% | 1.36% | 1.36% |
| LivePerson | 1.36% | 1.39% | 1.36% | 1.38% | 1.38% | 1.39% | 1.40% | 1.39% | 1.40% | 1.40% | 1.40% |
| Pipedrive | 0.95% | 0.97% | 0.97% | 0.98% | 1.01% | 1.02% | 1.02% | 1.02% | 1.02% | 1.02% | 1.02% |
| Olark | 1.07% | 1.23% | 1.23% | 1.26% | 1.30% | 1.34% | 1.34% | 1.33% | 1.33% | 1.36% | 1.36% |
| Chatra | 0.76% | 0.76% | 0.75% | 0.77% | 0.78% | 0.79% | 0.79% | 0.79% | 0.79% | 0.79% | 0.79% |
| Freshchat | 0.44% | 0.43% | 0.43% | 0.44% | 0.44% | 0.44% | 0.43% | 0.43% | 0.43% | 0.44% | 0.44% |
| LiveAgent | 0.43% | 0.41% | 0.41% | 0.41% | 0.41% | 0.42% | 0.42% | 0.42% | 0.42% | 0.41% | 0.40% |
| Helpscout | 0.34% | 0.30% | 0.30% | 0.30% | 0.29% | 0.29% | 0.28% | 0.28% | 0.28% | 0.28% | 0.28% |
| MyLiveChat | 0.39% | 0.39% | 0.39% | 0.40% | 0.40% | 0.39% | 0.39% | 0.39% | 0.39% | 0.39% | 0.38% |
| Gorgias | 0.30% | 0.30% | 0.30% | 0.30% | 0.30% | 0.30% | 0.30% | 0.30% | 0.30% | 0.30% | 0.30% |
| Chaport | 0.31% | 0.30% | 0.31% | 0.31% | 0.31% | 0.32% | 0.32% | 0.32% | 0.32% | 0.33% | 0.33% |
| LiveZilla | 0.22% | 0.21% | 0.20% | 0.20% | 0.21% | 0.21% | 0.20% | 0.20% | 0.20% | 0.20% | 0.20% |
| Facebook Chat Plugin | 0.12% | 0.13% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.15% | 0.15% |
| Comm100 | 0.13% | 0.18% | 0.19% | 0.19% | 0.21% | 0.22% | 0.21% | 0.21% | 0.21% | 0.22% | 0.22% |
| Bold Chat | 0.08% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% |
| Oct8ne | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.09% | 0.08% | 0.09% | 0.09% | 0.09% | 0.09% |
| Zendesk | 0.09% | 0.09% | 0.09% | 0.10% | 0.10% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.08% |
| Podium | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Kustomer | 0.05% | 0.05% | 0.05% | 0.05% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Dotdigital Chat | 0.05% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% |
| LiveHelp | 0.04% | 0.04% | 0.04% | 0.04% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| JivoChat | 0.04% | 0.04% | 0.04% | 0.04% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Trengo | 0.04% | 0.04% | 0.04% | 0.03% | 0.03% | 0.03% | 0.04% | 0.04% | 0.03% | 0.03% | 0.03% |
| Ada | 0.04% | 0.04% | 0.04% | 0.05% | 0.04% | 0.05% | 0.04% | 0.05% | 0.05% | 0.05% | 0.05% |
| Chatwoot | 0.03% | 0.04% | 0.05% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
| Czater | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Re:amaze | 0.04% | 0.04% | 0.05% | 0.04% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% |
| UserLike | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Instabot | 0.01% | 0.01% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Apple Business Chat | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Callbell | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Gladly | 0.01% | 0.01% | 0.01% | 0.01% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| WidgetWhats | 0.01% | 0.01% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Octane AI | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Solvvy | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Haptik | 0.00% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Imber | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |