Live Chat Usage Statistics and Market Share in Sweden (.se)
We are tracking usage statistics and market share of 40 web technologies in Live Chat in Sweden (.se). In April 2024 the most popular web technology in Live Chat in Sweden (.se) is Intercom with 42% market share. In second place there is LiveChat with 11% market share. After that there are Tawk.to with 9%, HubSpot Chat with 6% and Zendesk Chat with 6% market share. Top 5 web technologies together have 74% market share. The remaining 35 web technologies in Live Chat have a combined market share of 26%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 40 different technologies in Live Chat.
There are 4,808 websites using Live Chat in Sweden (.se websites) in out database.
Live Chat Usage Statistics and Market Share in Sweden (.se) in April 2024
#1 Intercom 
42.43%
#2 LiveChat 
11.27%
#3 Tawk.to 
9.23%
#4 HubSpot Chat 
6.16%
#5 Zendesk Chat 
5.72%
#6 Tidio 
3.74%
#7 LiveAgent 
3.27%
#8 Crisp Live Chat 
2.18%
#9 Drift 
1.81%
#10 Smartsupp 
1.79%
#11 Pure Chat 
1.77%
#12 Salesforce Service Cloud 
1.71%
#13 Pipedrive 
1.29%
#14 GoSquared 
1.25%
#15 ManyChat 
1.16%
#16 Olark 
1.06%
#17 Freshchat 
0.81%
#18 SnapEngage 
0.71%
#19 Helpscout 
0.52%
#20 LivePerson 
0.37%
#21 Chatra 
0.33%
#22 Chaport 
0.29%
#23 Gorgias 
0.19%
#24 LiveZilla 
0.17%
#25 Facebook Chat Plugin 
0.12%
#26 Instabot 
0.10%
#27 Re:amaze 
0.08%
#28 Ada 
0.06%
#29 MyLiveChat 
0.06%
#30 Zendesk 
0.06%
#31 Bold Chat 
0.04%
#32 Comm100 
0.04%
#33 LiveHelp 
0.04%
#34 Chatwoot 
0.02%
#35 Czater 
0.02%
#36 JivoChat 
0.02%
#37 Oct8ne 
0.02%
#38 Rocket.Chat 
0.02%
#39 Solvvy 
0.02%
#40 UserLike 
0.02%
Technologies in Live Chat in Sweden (.se)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Drift
Drift is a conversational marketing platform.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Pipedrive
Pipedrive is a cloud-based sales CRM.
GoSquared
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Olark
Olark is a cloud-based live chat solution.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
LiveZilla
LiveZilla is a web-based live support platform.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
Instabot
Instabot is a conversion chatbot that understands your users, and curates information, answers questions, captures contacts, and books meetings instantly.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.
Bold Chat
BoldChat is a live chat platform.
Comm100
Comm100 is a provider of customer service and communication products.
LiveHelp
LiveHelp is an online chat tool.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
Czater
Czater is an live chat solution with extended CRM and videochat features.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
Oct8ne
Oct8ne is a visual customer service software.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
Solvvy
Solvvy provides live chat and chatbot services.
UserLike
Userlike is a cloud-based live chat solution that can be integrated with existing websites.
Live Chat Market Share History in Sweden (.se) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 43.09% | 44.17% | 44.32% | 42.58% | 42.47% | 42.49% | 42.54% | 42.56% | 42.57% | 42.45% | 42.43% |
| LiveChat | 11.13% | 10.79% | 10.81% | 11.18% | 11.23% | 11.23% | 11.26% | 11.25% | 11.25% | 11.28% | 11.27% |
| Tawk.to | 9.48% | 9.04% | 8.90% | 9.19% | 9.14% | 9.13% | 9.17% | 9.16% | 9.16% | 9.20% | 9.23% |
| HubSpot Chat | 6.02% | 5.97% | 5.92% | 6.10% | 6.13% | 6.22% | 6.04% | 6.12% | 6.12% | 6.15% | 6.16% |
| Zendesk Chat | 5.81% | 5.53% | 5.52% | 5.69% | 5.70% | 5.68% | 5.69% | 5.69% | 5.69% | 5.71% | 5.72% |
| Tidio | 3.65% | 3.67% | 3.68% | 3.76% | 3.74% | 3.74% | 3.75% | 3.74% | 3.74% | 3.76% | 3.74% |
| LiveAgent | 3.28% | 3.13% | 3.18% | 3.27% | 3.28% | 3.26% | 3.23% | 3.25% | 3.23% | 3.26% | 3.27% |
| Crisp Live Chat | 2.02% | 2.00% | 2.03% | 2.12% | 2.15% | 2.17% | 2.17% | 2.17% | 2.17% | 2.18% | 2.18% |
| Pure Chat | 1.81% | 1.78% | 1.75% | 1.81% | 1.82% | 1.80% | 1.76% | 1.76% | 1.76% | 1.77% | 1.77% |
| Salesforce Service Cloud | 1.77% | 1.70% | 1.71% | 1.77% | 1.77% | 1.78% | 1.82% | 1.78% | 1.78% | 1.70% | 1.71% |
| Drift | 1.71% | 1.74% | 1.73% | 1.79% | 1.82% | 1.82% | 1.82% | 1.82% | 1.82% | 1.83% | 1.81% |
| Smartsupp | 1.65% | 1.69% | 1.71% | 1.77% | 1.77% | 1.78% | 1.78% | 1.78% | 1.78% | 1.79% | 1.79% |
| GoSquared | 1.30% | 1.25% | 1.19% | 1.23% | 1.24% | 1.24% | 1.24% | 1.24% | 1.24% | 1.25% | 1.25% |
| Pipedrive | 1.26% | 1.31% | 1.27% | 1.32% | 1.32% | 1.32% | 1.32% | 1.28% | 1.28% | 1.29% | 1.29% |
| ManyChat | 1.18% | 1.15% | 1.15% | 1.15% | 1.16% | 1.16% | 1.16% | 1.16% | 1.16% | 1.16% | 1.16% |
| Freshchat | 0.84% | 0.77% | 0.79% | 0.82% | 0.83% | 0.81% | 0.81% | 0.81% | 0.81% | 0.81% | 0.81% |
| Helpscout | 0.63% | 0.56% | 0.54% | 0.55% | 0.56% | 0.54% | 0.54% | 0.54% | 0.54% | 0.52% | 0.52% |
| SnapEngage | 0.69% | 0.69% | 0.70% | 0.72% | 0.72% | 0.72% | 0.72% | 0.70% | 0.70% | 0.71% | 0.71% |
| Olark | 0.71% | 0.99% | 1.03% | 1.07% | 1.07% | 1.05% | 1.06% | 1.05% | 1.06% | 1.06% | 1.06% |
| LivePerson | 0.33% | 0.32% | 0.34% | 0.37% | 0.37% | 0.35% | 0.37% | 0.37% | 0.37% | 0.39% | 0.37% |
| Chatra | 0.31% | 0.34% | 0.34% | 0.35% | 0.35% | 0.33% | 0.33% | 0.33% | 0.33% | 0.33% | 0.33% |
| Chaport | 0.26% | 0.28% | 0.28% | 0.29% | 0.29% | 0.29% | 0.29% | 0.29% | 0.29% | 0.29% | 0.29% |
| Gorgias | 0.20% | 0.20% | 0.18% | 0.18% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% |
| LiveZilla | 0.16% | 0.16% | 0.16% | 0.16% | 0.17% | 0.17% | 0.19% | 0.19% | 0.19% | 0.17% | 0.17% |
| Facebook Chat Plugin | 0.14% | 0.14% | 0.14% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% |
| Instabot | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% |
| Ada | 0.06% | 0.06% | 0.06% | 0.04% | 0.04% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Bold Chat | 0.06% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
| MyLiveChat | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Zendesk | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Comm100 | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
| LiveHelp | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
| Re:amaze | 0.06% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% |
| Chatwoot | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Czater | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| JivoChat | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Oct8ne | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Rocket.Chat | 0.02% | 0.04% | 0.04% | 0.04% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Solvvy | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| UserLike | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |