Live Chat Usage Statistics and Market Share in Mexico (.mx)
We are tracking usage statistics and market share of 39 web technologies in Live Chat in Mexico (.mx). In April 2024 the most popular web technology in Live Chat in Mexico (.mx) is Zendesk Chat with 32% market share. In second place there is Tawk.to with 22% market share. After that there are Intercom with 10%, HubSpot Chat with 4% and Tidio with 4% market share. Top 5 web technologies together have 72% market share. The remaining 34 web technologies in Live Chat have a combined market share of 28%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 39 different technologies in Live Chat.
There are 5,192 websites using Live Chat in Mexico (.mx websites) in out database.
Live Chat Usage Statistics and Market Share in Mexico (.mx) in April 2024
#1 Zendesk Chat 
32.09%
#2 Tawk.to 
21.90%
#3 Intercom 
10.25%
#4 HubSpot Chat 
7.15%
#5 Tidio 
3.85%
#6 Smartsupp 
3.60%
#7 ManyChat 
3.39%
#8 LiveChat 
2.91%
#9 Salesforce Service Cloud 
2.47%
#10 Pure Chat 
2.20%
#11 Crisp Live Chat 
1.48%
#12 Drift 
1.02%
#13 Chatra 
0.96%
#14 Olark 
0.96%
#15 Pipedrive 
0.96%
#16 Callbell 
0.60%
#17 GoSquared 
0.58%
#18 SnapEngage 
0.50%
#19 LivePerson 
0.48%
#20 MyLiveChat 
0.46%
#21 Freshchat 
0.44%
#22 LiveAgent 
0.29%
#23 JivoChat 
0.25%
#24 Facebook Chat Plugin 
0.19%
#25 LiveZilla 
0.17%
#26 Comm100 
0.15%
#27 Chatwoot 
0.10%
#28 Re:amaze 
0.10%
#29 Chaport 
0.08%
#30 Helpscout 
0.06%
#31 Oct8ne 
0.06%
#32 WidgetWhats 
0.06%
#33 Zendesk 
0.06%
#34 Bold Chat 
0.04%
#35 Czater 
0.04%
#36 Gorgias 
0.04%
#37 Kustomer 
0.04%
#38 Rocket.Chat 
0.02%
#39 Trengo 
0.02%
Technologies in Live Chat in Mexico (.mx)
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Drift
Drift is a conversational marketing platform.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Olark
Olark is a cloud-based live chat solution.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
GoSquared
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
LiveZilla
LiveZilla is a web-based live support platform.
Comm100
Comm100 is a provider of customer service and communication products.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
Oct8ne
Oct8ne is a visual customer service software.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.
Bold Chat
BoldChat is a live chat platform.
Czater
Czater is an live chat solution with extended CRM and videochat features.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
Kustomer
Kustomer is a CRM platform.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
Trengo
Trengo is an omnichannel communication platform that unifies all messaging channels into one single view.
Live Chat Market Share History in Mexico (.mx) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Zendesk Chat | 32.45% | 32.19% | 32.13% | 32.16% | 32.17% | 32.15% | 32.16% | 32.14% | 32.13% | 32.08% | 32.09% |
| Tawk.to | 22.31% | 21.96% | 21.90% | 21.95% | 21.97% | 21.95% | 21.95% | 21.96% | 21.95% | 21.88% | 21.90% |
| Intercom | 10.58% | 10.55% | 10.59% | 10.44% | 10.26% | 10.26% | 10.27% | 10.26% | 10.26% | 10.28% | 10.25% |
| HubSpot Chat | 7.02% | 7.07% | 7.01% | 6.97% | 7.07% | 7.07% | 7.13% | 7.17% | 7.20% | 7.16% | 7.15% |
| Tidio | 3.87% | 3.89% | 3.90% | 3.88% | 3.86% | 3.86% | 3.84% | 3.84% | 3.86% | 3.87% | 3.85% |
| Smartsupp | 3.57% | 3.58% | 3.59% | 3.61% | 3.59% | 3.57% | 3.58% | 3.57% | 3.57% | 3.60% | 3.60% |
| ManyChat | 3.27% | 3.35% | 3.33% | 3.34% | 3.38% | 3.34% | 3.34% | 3.34% | 3.34% | 3.35% | 3.39% |
| LiveChat | 2.87% | 2.88% | 2.89% | 2.90% | 2.90% | 2.90% | 2.90% | 2.90% | 2.90% | 2.91% | 2.91% |
| Pure Chat | 2.20% | 2.23% | 2.24% | 2.25% | 2.25% | 2.25% | 2.23% | 2.23% | 2.23% | 2.19% | 2.20% |
| Salesforce Service Cloud | 2.03% | 2.25% | 2.37% | 2.38% | 2.34% | 2.34% | 2.35% | 2.34% | 2.34% | 2.46% | 2.47% |
| Crisp Live Chat | 1.35% | 1.41% | 1.41% | 1.46% | 1.48% | 1.48% | 1.48% | 1.48% | 1.48% | 1.50% | 1.48% |
| Drift | 1.03% | 1.01% | 1.01% | 1.02% | 1.02% | 1.02% | 1.02% | 1.02% | 1.02% | 1.02% | 1.02% |
| Pipedrive | 0.98% | 0.95% | 0.96% | 0.96% | 0.96% | 1.00% | 0.96% | 0.96% | 0.96% | 0.96% | 0.96% |
| Chatra | 0.94% | 0.91% | 0.92% | 0.94% | 0.96% | 0.96% | 0.96% | 0.96% | 0.96% | 0.96% | 0.96% |
| Olark | 0.90% | 0.95% | 0.96% | 0.96% | 0.96% | 0.96% | 0.96% | 0.96% | 0.96% | 0.96% | 0.96% |
| GoSquared | 0.56% | 0.57% | 0.57% | 0.58% | 0.58% | 0.58% | 0.58% | 0.58% | 0.58% | 0.58% | 0.58% |
| SnapEngage | 0.53% | 0.51% | 0.50% | 0.50% | 0.50% | 0.52% | 0.52% | 0.52% | 0.50% | 0.50% | 0.50% |
| MyLiveChat | 0.49% | 0.48% | 0.48% | 0.46% | 0.46% | 0.46% | 0.46% | 0.46% | 0.46% | 0.46% | 0.46% |
| LivePerson | 0.47% | 0.48% | 0.48% | 0.48% | 0.48% | 0.50% | 0.48% | 0.48% | 0.48% | 0.52% | 0.48% |
| Callbell | 0.47% | 0.57% | 0.57% | 0.58% | 0.58% | 0.58% | 0.58% | 0.58% | 0.58% | 0.60% | 0.60% |
| Freshchat | 0.41% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% |
| LiveAgent | 0.32% | 0.30% | 0.31% | 0.31% | 0.31% | 0.31% | 0.31% | 0.31% | 0.31% | 0.29% | 0.29% |
| JivoChat | 0.23% | 0.23% | 0.25% | 0.25% | 0.25% | 0.25% | 0.27% | 0.27% | 0.27% | 0.23% | 0.25% |
| LiveZilla | 0.21% | 0.17% | 0.19% | 0.17% | 0.19% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% |
| Facebook Chat Plugin | 0.17% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% |
| Comm100 | 0.13% | 0.13% | 0.13% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% |
| Helpscout | 0.09% | 0.08% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Chaport | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% |
| Chatwoot | 0.08% | 0.11% | 0.08% | 0.08% | 0.08% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% |
| Re:amaze | 0.08% | 0.11% | 0.11% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.10% | 0.10% |
| Oct8ne | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| WidgetWhats | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Zendesk | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Bold Chat | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
| Czater | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
| Gorgias | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
| Kustomer | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
| Trengo | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |