Live Chat Usage Statistics and Market Share in Indonesia (.id)
We are tracking usage statistics and market share of 30 web technologies in Live Chat in Indonesia (.id). In April 2024 the most popular web technology in Live Chat in Indonesia (.id) is Tawk.to with 53% market share. In second place there is Intercom with 13% market share. After that there are LiveChat with 9%, Zendesk Chat with 3% and Crisp Live Chat with 3% market share. Top 5 web technologies together have 80% market share. The remaining 25 web technologies in Live Chat have a combined market share of 20%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 30 different technologies in Live Chat.
There are 2,121 websites using Live Chat in Indonesia (.id websites) in out database.
Live Chat Usage Statistics and Market Share in Indonesia (.id) in April 2024
#1 Tawk.to 
52.52%
#2 Intercom 
12.82%
#3 LiveChat 
9.19%
#4 Zendesk Chat 
9.19%
#5 Crisp Live Chat 
2.92%
#6 Salesforce Service Cloud 
1.89%
#7 Tidio 
1.74%
#8 HubSpot Chat 
1.32%
#9 Smartsupp 
1.08%
#10 Pure Chat 
1.04%
#11 Freshchat 
0.94%
#12 Drift 
0.80%
#13 MyLiveChat 
0.80%
#14 yellow.ai 
0.66%
#15 ManyChat 
0.57%
#16 Chatra 
0.42%
#17 WidgetWhats 
0.38%
#18 Callbell 
0.19%
#19 Comm100 
0.19%
#20 LiveAgent 
0.19%
#21 LivePerson 
0.19%
#22 SnapEngage 
0.19%
#23 GoSquared 
0.14%
#24 Chaport 
0.14%
#25 Chatwoot 
0.09%
#26 JivoChat 
0.09%
#27 LiveZilla 
0.09%
#28 Verloop 
0.09%
#29 Bold Chat 
0.05%
#30 Re:amaze 
0.05%
Technologies in Live Chat in Indonesia (.id)
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
Drift
Drift is a conversational marketing platform.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
yellow.ai
yellow.ai provides chatbot and automation services.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
Comm100
Comm100 is a provider of customer service and communication products.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
GoSquared
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
LiveZilla
LiveZilla is a web-based live support platform.
Verloop
Verloop is provider of conversational AI platform for customer support automation.
Bold Chat
BoldChat is a live chat platform.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Live Chat Market Share History in Indonesia (.id) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Tawk.to | 53.96% | 52.54% | 52.25% | 52.52% | 52.39% | 52.41% | 52.42% | 52.54% | 52.57% | 52.60% | 52.52% |
| Intercom | 12.81% | 13.19% | 13.39% | 13.18% | 13.04% | 12.94% | 12.87% | 12.81% | 12.82% | 12.84% | 12.82% |
| Zendesk Chat | 9.91% | 9.50% | 9.30% | 9.16% | 9.19% | 9.19% | 9.21% | 9.23% | 9.24% | 9.21% | 9.19% |
| LiveChat | 8.65% | 9.13% | 9.11% | 9.11% | 9.15% | 9.14% | 9.16% | 9.18% | 9.19% | 9.21% | 9.19% |
| Crisp Live Chat | 2.60% | 2.81% | 2.88% | 2.99% | 3.00% | 3.00% | 3.01% | 2.97% | 2.92% | 2.93% | 2.92% |
| Tidio | 1.73% | 1.80% | 1.72% | 1.73% | 1.74% | 1.73% | 1.74% | 1.74% | 1.74% | 1.75% | 1.74% |
| Salesforce Service Cloud | 1.64% | 1.75% | 1.77% | 1.78% | 1.78% | 1.88% | 1.88% | 1.88% | 1.89% | 1.89% | 1.89% |
| HubSpot Chat | 1.04% | 1.11% | 1.16% | 1.17% | 1.27% | 1.27% | 1.17% | 1.18% | 1.18% | 1.18% | 1.32% |
| Pure Chat | 1.04% | 1.06% | 1.07% | 1.03% | 1.03% | 1.03% | 1.03% | 1.04% | 1.04% | 1.04% | 1.04% |
| Smartsupp | 1.00% | 1.06% | 1.07% | 1.07% | 1.08% | 1.08% | 1.08% | 1.08% | 1.08% | 1.09% | 1.08% |
| Freshchat | 0.95% | 0.97% | 0.93% | 0.93% | 0.94% | 0.94% | 0.94% | 0.94% | 0.94% | 0.94% | 0.94% |
| Drift | 0.74% | 0.78% | 0.79% | 0.79% | 0.80% | 0.80% | 0.80% | 0.80% | 0.80% | 0.80% | 0.80% |
| MyLiveChat | 0.69% | 0.69% | 0.74% | 0.75% | 0.75% | 0.80% | 0.89% | 0.85% | 0.80% | 0.85% | 0.80% |
| ManyChat | 0.52% | 0.55% | 0.56% | 0.56% | 0.56% | 0.56% | 0.56% | 0.56% | 0.57% | 0.57% | 0.57% |
| yellow.ai | 0.48% | 0.51% | 0.65% | 0.61% | 0.66% | 0.61% | 0.61% | 0.61% | 0.61% | 0.66% | 0.66% |
| Chatra | 0.39% | 0.37% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% |
| GoSquared | 0.26% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% |
| LiveAgent | 0.26% | 0.32% | 0.28% | 0.23% | 0.23% | 0.23% | 0.23% | 0.24% | 0.24% | 0.19% | 0.19% |
| WidgetWhats | 0.26% | 0.37% | 0.37% | 0.42% | 0.42% | 0.42% | 0.42% | 0.38% | 0.38% | 0.33% | 0.38% |
| Callbell | 0.17% | 0.18% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% |
| SnapEngage | 0.17% | 0.18% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% |
| Chaport | 0.09% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% |
| Chatwoot | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% |
| Comm100 | 0.09% | 0.14% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% |
| JivoChat | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% |
| LivePerson | 0.09% | 0.18% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% |
| Bold Chat | 0.04% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% |
| LiveZilla | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% |
| Re:amaze | 0.04% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% |
| Verloop | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% |