.us websites Live Chat Usage Statistics and Market Share in United States of America (.us)

We are tracking usage statistics and market share of 42 web technologies in Live Chat in United States of America (.us). In March 2024 the most popular web technology in Live Chat in United States of America (.us) is Intercom with 69% market share. In second place there is Tawk.to with 5% market share. After that there are LiveChat with 4%, Zendesk Chat with 3% and HubSpot Chat with 3% market share. Top 5 web technologies together have 84% market share. The remaining 37 web technologies in Live Chat have a combined market share of 16%. Global Live Chat market share report is available here.

Live Chat Market Share in United States of America (.us) in March 2024
About Live Chat

LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.

We are tracking 42 different technologies in Live Chat.

There are 6,627 websites using Live Chat in United States of America (.us websites) in out database.

Live Chat Usage Statistics and Market Share in United States of America (.us) in March 2024
Technologies in Live Chat in United States of America (.us)
  • Intercom Intercom

    Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.

  • Tawk.to Tawk.to

    Tawk.to is a free live chat software to chat with visitors on your website.

  • LiveChat LiveChat

    LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.

  • Zendesk Chat Zendesk Chat

    Zendesk Chat is a live chat and communication widget.

  • HubSpot Chat HubSpot Chat

    HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.

  • Salesforce Service Cloud Salesforce Service Cloud

    Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.

  • Drift Drift

    Drift is a conversational marketing platform.

  • Tidio Tidio

    Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

  • Pure Chat Pure Chat

    Pure Chat is a live chat solution for small to mid-sized teams.

  • ManyChat ManyChat

    ManyChat is a service that allows you to create chatbots for Facebook Messenger.

  • Podium Podium

    Podium is a customer communication platform for businesses who interact with customers on a local level.

  • Crisp Live Chat Crisp Live Chat

    Crisp Live Chat is a live chat solution with free and paid options.

  • GoSquared GoSquared

  • Smartsupp Smartsupp

    Smartsupp is a live chat tool that offers visitor recording feature.

  • LivePerson LivePerson

    LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.

  • Chatra Chatra

    Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.

  • MyLiveChat MyLiveChat

    MyLiveChat is a live chat developed by CuteSoft.

  • Olark Olark

    Olark is a cloud-based live chat solution.

  • Pipedrive Pipedrive

    Pipedrive is a cloud-based sales CRM.

  • Freshchat Freshchat

    Freshchat is a cloud-hosted live messaging and engagement application.

  • SnapEngage SnapEngage

    SnapEngage is a live chat solution that caters to businesses across various industries.

  • Helpscout Helpscout

    Helpscout is a customer service platform including email, a knowledge base tool and live chat.

  • Gorgias Gorgias

    Gorgias is a helpdesk and chat solution designed for ecommerce stores.

  • Ada Ada

    Ada is an automated customer experience company that provides chat bots used in customer support.

  • LiveAgent LiveAgent

    LiveAgent is an online live chat platform. The software provides a ticket management system.

  • Zendesk Zendesk

    Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.

  • Comm100 Comm100

    Comm100 is a provider of customer service and communication products.

  • Kustomer Kustomer

    Kustomer is a CRM platform.

  • LiveZilla LiveZilla

    LiveZilla is a web-based live support platform.

  • Facebook Chat Plugin Facebook Chat Plugin

    Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.

  • JivoChat JivoChat

    JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.

  • Bold Chat Bold Chat

    BoldChat is a live chat platform.

  • Chaport Chaport

    Chaport is a multi-channel live chat and chatbot software for business.

  • Apple Business Chat Apple Business Chat

    Apple Business Chat is a service from Apple that allows your organization to directly chat with your customers using the Messages app.

  • Gladly Gladly

    Gladly is a customer service platform.

  • Oct8ne Oct8ne

    Oct8ne is a visual customer service software.

  • Octane AI Octane AI

    Octane AI provides an all-in-one platform for engaging quizzes, data collection, and personalised Facebook Messenger and SMS automation.

  • Solvvy Solvvy

    Solvvy provides live chat and chatbot services.

  • Re:amaze Re:amaze

    Re:amaze is a multi-brand customer service, live chat, and help desk solution.

  • Rocket.Chat Rocket.Chat

    Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.

  • UserLike UserLike

    Userlike is a cloud-based live chat solution that can be integrated with existing websites.

  • Verloop Verloop

    Verloop is provider of conversational AI platform for customer support automation.

Live Chat Market Share History in United States of America (.us) in Last 12 Months
Technology May 2023June 2023July 2023August 2023September 2023October 2023November 2023December 2023January 2024February 2024March 2024
Intercom69.99%70.17%70.92%70.92%69.58%69.50%69.38%69.31%69.32%69.37%69.41%
Tawk.to5.61%5.50%5.24%5.21%5.44%5.46%5.46%5.49%5.49%5.49%5.49%
LiveChat3.66%3.51%3.36%3.33%3.48%3.48%3.49%3.49%3.49%3.49%3.50%
Zendesk Chat3.06%2.98%2.80%2.79%2.92%2.91%2.92%2.92%2.92%2.92%2.91%
HubSpot Chat2.88%2.73%2.66%2.61%2.77%2.82%2.84%2.84%2.84%2.81%2.78%
Drift1.76%1.79%1.79%1.75%1.85%1.85%1.87%1.88%1.88%1.87%1.87%
Tidio1.63%1.61%1.49%1.48%1.54%1.55%1.58%1.58%1.58%1.58%1.57%
Pure Chat1.35%1.38%1.33%1.30%1.35%1.35%1.35%1.35%1.35%1.35%1.36%
ManyChat1.21%1.20%1.14%1.17%1.20%1.20%1.20%1.23%1.23%1.23%1.24%
Salesforce Service Cloud1.12%1.35%1.66%1.91%2.03%2.04%2.05%2.02%2.02%2.02%1.99%
Crisp Live Chat0.91%0.91%0.84%0.83%0.85%0.86%0.86%0.84%0.84%0.84%0.83%
Podium0.88%0.91%0.91%0.85%0.87%0.87%0.87%0.90%0.90%0.90%0.91%
GoSquared0.75%0.75%0.69%0.68%0.72%0.68%0.68%0.68%0.68%0.68%0.68%
Smartsupp0.53%0.53%0.51%0.51%0.54%0.54%0.54%0.54%0.54%0.54%0.54%
LivePerson0.53%0.54%0.50%0.50%0.52%0.53%0.53%0.53%0.53%0.53%0.53%
Chatra0.47%0.45%0.46%0.46%0.48%0.48%0.48%0.48%0.48%0.48%0.48%
MyLiveChat0.43%0.43%0.41%0.41%0.43%0.45%0.45%0.45%0.45%0.45%0.45%
Pipedrive0.38%0.41%0.40%0.40%0.42%0.42%0.42%0.42%0.42%0.42%0.42%
Helpscout0.37%0.29%0.29%0.28%0.28%0.29%0.29%0.29%0.29%0.29%0.29%
Freshchat0.35%0.35%0.34%0.34%0.36%0.36%0.36%0.36%0.36%0.36%0.38%
SnapEngage0.34%0.32%0.31%0.31%0.33%0.33%0.33%0.33%0.33%0.33%0.33%
Olark0.31%0.35%0.39%0.40%0.40%0.44%0.44%0.44%0.42%0.42%0.44%
Gorgias0.28%0.26%0.26%0.26%0.27%0.26%0.26%0.26%0.26%0.26%0.26%
Ada0.22%0.22%0.21%0.21%0.22%0.23%0.23%0.23%0.23%0.21%0.21%
LiveAgent0.18%0.18%0.17%0.17%0.18%0.17%0.17%0.17%0.17%0.17%0.17%
LiveZilla0.13%0.12%0.10%0.10%0.10%0.11%0.11%0.11%0.11%0.11%0.11%
Comm1000.12%0.12%0.11%0.11%0.12%0.14%0.14%0.14%0.14%0.14%0.12%
Kustomer0.09%0.09%0.11%0.11%0.12%0.12%0.12%0.12%0.12%0.12%0.12%
Chaport0.07%0.07%0.07%0.07%0.07%0.06%0.06%0.06%0.06%0.06%0.06%
Facebook Chat Plugin0.07%0.07%0.07%0.07%0.07%0.08%0.08%0.08%0.08%0.08%0.08%
JivoChat0.07%0.07%0.07%0.07%0.07%0.08%0.06%0.08%0.08%0.08%0.08%
Bold Chat0.06%0.06%0.06%0.06%0.06%0.06%0.06%0.06%0.06%0.06%0.06%
Zendesk0.04%0.09%0.13%0.13%0.13%0.14%0.14%0.14%0.14%0.14%0.14%
Octane AI0.03%0.03%0.03%0.03%0.03%0.03%0.03%0.03%0.03%0.03%0.03%
Solvvy0.03%0.03%0.03%0.03%0.03%0.03%0.03%0.03%0.03%0.03%0.03%
Apple Business Chat0.01%0.01%0.01%0.01%0.01%0.03%0.03%0.03%0.03%0.03%0.03%
Oct8ne0.01%0.03%0.03%0.03%0.03%0.03%0.03%0.03%0.03%0.03%0.03%
Re:amaze0.01%0.01%0.01%0.01%0.01%0.02%0.02%0.02%0.02%0.02%0.02%
Rocket.Chat0.01%0.01%0.01%0.01%0.01%0.02%0.02%0.02%0.02%0.02%0.02%
UserLike0.01%0.01%0.01%0.01%0.01%0.02%0.02%0.02%0.02%0.02%0.02%
Verloop0.01%0.01%0.01%0.01%0.01%0.02%0.02%0.02%0.02%0.02%0.02%
Websites using Live Chat in other countries
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