Live Chat Usage Statistics and Market Share in United States of America (.us)

We are tracking usage statistics and market share for 53 web technologies in the Live Chat market in United States of America (.us). As of November 2025, the most popular web technology in Live Chat in United States of America (.us) is Intercom, with 65% market share. In second place is LiveChat, with 5%. After that, Tawk.to holds 5%, followed by Salesforce Service Cloud with 3% and HubSpot Chat with 3%. Top 5 web technologies together account for 81% of the market. The remaining 48 web technologies in Live Chat collectively have a 19% market share. Global Live Chat market share report is available here.

Last updated: 11 November 2025

Live Chat Market Share in United States of America (.us) in November 2025

About Live Chat

LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.

We are tracking 53 different technologies in Live Chat.

There are 7,069 websites using Live Chat in United States of America (.us websites) in out database.

Live Chat Usage Statistics and Market Share in United States of America (.us) in November 2025

#1 Intercom 64.82%

Intercom is a live chat and messaging platform for businesses to engage with their customers in real-time, improve customer support, and drive conversions. It allows businesses to connect with website visitors, social media followers, and app users through personalized conversations. Intercom also provides features such as customer segmentation, analytics, and automation to help businesses better understand and serve their customers.

#2 LiveChat 5.32%

LiveChat is a web-based live chat software that enables businesses to engage in real-time conversations with their website visitors, improving customer service and increasing conversions. It allows for personalized, one-on-one interactions with customers, and provides analytics and reporting features to track chat performance.

#3 Tawk.to 5.12%

Tawk.to is a free live chat software to chat with visitors on your website.

#4 Salesforce Service Cloud 3.06%

Salesforce Service Cloud is a customer service and support platform that allows businesses to provide real-time chat support to their customers, track customer interactions, and provide personalized support. It also includes features for case management, knowledge management, and social media integration. The platform enables businesses to improve customer satisfaction and operational efficiency by streamlining communication and support processes.

#5 HubSpot Chat 2.91%

HubSpot Chat is a feature within HubSpot's CRM suite that enables businesses to engage in real-time conversations with their website visitors, enhancing customer support and sales opportunities. It allows for personalized interactions through chat windows, providing a seamless experience for users and aiding in lead generation.

#6 Zendesk Chat 2.57%

Zendesk Chat is a customer service tool that enables businesses to provide real-time support to customers through live chat on their websites. It allows agents to connect with customers, resolve issues, and gather feedback in a seamless and efficient manner. Zendesk Chat is easy to set up and customize, providing a user-friendly interface for both agents and customers.

#7 Drift 1.78%

Drift is a cloud-based live chat tool for businesses to engage with website visitors in real-time. To use Drift, users create personalized chatbots and conversations to interact with potential customers, gather information, and convert leads. The platform also integrates with other marketing and CRM tools to streamline the sales process.

#8 Tidio 1.58%

Tidio is a user-friendly live chat software that enables businesses to provide real-time customer support and engage with customers through instant messaging on their website or mobile app. It also offers features such as customer segmentation, chat analytics, and integrations with other tools. Tidio helps businesses improve customer satisfaction and increase sales by providing quick and personalized support.

#9 ManyChat 1.27%

ManyChat is a marketing automation platform that allows businesses to automate and scale their customer interactions on messaging platforms like Facebook Messenger, WhatsApp, and Instagram Direct. It enables companies to create personalized chatbots, send targeted messages, and analyze customer data to improve engagement and drive sales.

#10 Pure Chat 1.24%

Pure Chat is a comprehensive live chat software that enables businesses to engage and support customers in real-time through chat windows. It offers advanced features such as automated chatbots, personalized customer experiences, and detailed analytics to enhance customer service and boost business productivity. Pure Chat supports multiple languages, integrates with various platforms, and provides a user-friendly interface for both agents and customers.

#11 Podium 1.16%

Podium (https://www.podium.com / Widgets) is an all-in-one platform for remote and in-person events, offering tools for live streaming, audience engagement, and analytics. The widgets enable seamless integration and customization for various event types, enhancing the attendee experience. Podium also provides features for ticketing, virtual backgrounds, and interactive polls.

#12 Crisp Live Chat 1.08%

Crisp Live Chat is a user-friendly, all-in-one customer support tool that allows businesses to engage customers in real-time with live chat, automate conversations, and gather customer insights through chat analytics. Streamlined interface and robust features for efficient customer service. Great for enhancing customer experience and boosting sales.

#13 Smartsupp 0.81%

Smartsupp provides a live chat support solution for websites and apps, enabling businesses to engage with customers in real-time and improve customer satisfaction. The platform offers customizable chat windows, automatic chat triggers, and integration with various third-party tools. It also provides analytics and reporting features to track performance and measure customer interactions.

#14 Pusher 0.71%

Pusher is a cloud-based service that enables real-time communication between applications and users, facilitating features like live chat, notifications, and event streaming. It simplifies the implementation of real-time functionality, reducing the complexity and development time required for such features. Pusher handles scalability, reliability, and performance, allowing developers to focus on building their core application.

#15 Olark 0.57%

Olark is a live chat customer service platform that enables businesses to engage with their website visitors in real-time, providing instant support and enhancing customer satisfaction. It offers customizable chat windows, automated responses, and advanced analytics to track conversations and improve chat interactions. Olark helps businesses boost customer engagement and drive sales by ensuring quick and effective communication with potential and existing customers.

#16 Chaport 0.55%

Chaport is a live chat platform designed for businesses to engage with their customers in real-time. It offers an easy-to-use interface and advanced features to improve customer service and enhance user experience. The platform supports multiple languages and integrates with various CRM systems.

#17 Pipedrive 0.54%

Pipedrive is a cloud-based sales management software that helps teams track and organize their sales pipeline, automate workflows, and collaborate in real-time to close deals efficiently. Live Chat is a feature within Pipedrive that enables users to engage in real-time conversations with their prospects, providing support, answering questions, and nurturing leads.

#18 Chatra 0.54%

Chatra is an all-in-one live chat tool that enables businesses to engage with their customers in real time, increasing customer satisfaction and sales. Chatra offers easy integration with websites, multiple chat window options, and automation features for improved efficiency. It also provides detailed analytics to track chat performance and customer behavior.

#19 LivePerson 0.50%

LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.

#20 MyLiveChat 0.42%

MyLiveChat is a live chat software that enables businesses to communicate with their customers in real-time, providing support, engaging in sales, and collecting customer feedback through a user-friendly interface. The platform offers features such as multi-agent management, chat analytics, and integration with popular CRM systems. It helps businesses enhance customer satisfaction and increase sales.

#21 Freshchat 0.34%

Freshchat is a live chat software that enables businesses to communicate with their customers in real-time, improving customer satisfaction and support. It provides features such as chatbots, conversation history, multi-agent support, and integrations with other tools. It helps businesses to enhance their customer engagement and drive sales.

#22 SnapEngage 0.31%

SnapEngage is a live chat tool for businesses to interact with their customers in real-time, improving customer service and engagement. SnapEngage offers a user-friendly interface and advanced features such as automation, analytics, and multiple integrations to enhance customer support and increase customer satisfaction.

#23 Chaty 0.30%

Chaty is a live chat software that enables businesses to provide instant, personalized customer support and engagement through chatbots, human agents, or a combination of both. It allows for seamless and omnichannel communication, with features such as ticketing, automation, and analytics. Chaty helps businesses increase customer satisfaction and boost their bottom line by providing quick and effective customer service.

#24 Joinchat 0.28%

Joinchat is a live chat platform that enables real-time communication between users and businesses. It provides a user-friendly interface for seamless engagement, allowing customers to receive immediate responses to their queries and concerns. The platform also supports features such as integration with popular messaging apps and analytics to track chat performance. Overall, Joinchat helps businesses enhance customer experience and support.

#25 Helpscout 0.25%

Helpscout is a customer support software that enables businesses to manage and automate their customer interactions, including live chat, email, and social media. The Live Chat feature allows businesses to have real-time conversations with customers, providing instant support and improving customer satisfaction. It also offers features such as chat transcripts, customer data management, and integration with other tools for seamless workflow.

#26 Gorgias 0.21%

Gorgias is a platform that offers high-quality custom essay writing and research services for students and professionals, with a focus on providing original, plagiarism-free content and expert assistance. Gorgias' live chat feature enables clients to communicate with their assigned writers or support team in real-time for guidance and feedback.

#27 Ada 0.20%

Ada is a conversational AI chatbot designed to assist users with a wide range of tasks. It is particularly adept at providing customer support, answering questions, and offering recommendations. Ada's user-friendly interface and natural language processing capabilities make it an efficient and intuitive tool for both businesses and individuals. It is capable of handling complex queries and can be easily integrated into various platforms and applications.

#28 Comm100 0.18%

Comm100 is an all-in-one live chat software for websites, enabling businesses to provide instant customer support through live chat, chatbots, and knowledge base. Comm100 supports multi-lingual communication, integrates with popular CRM systems, and offers advanced analytics and reporting features for measuring chat performance.

#29 LiveAgent 0.17%

LiveAgent is a comprehensive live chat software that enables businesses to provide real-time customer support and engage with their customers through chat, social media, and email. It offers features such as ticketing, knowledge base, and analytics to help businesses improve customer satisfaction and increase conversions. LiveAgent also integrates with popular CRM and marketing tools, making it a one-stop solution for customer engagement and support.

#30 Qualified 0.17%

Qualified is a marketing automation platform that helps businesses automate and personalize their customer communication and sales processes. It streamlines lead generation, nurturing, and conversion, enabling marketers to focus on strategy rather than manual tasks. With its user-friendly interface and advanced analytics, Qualified provides tools for segmentation, automation workflows, and real-time tracking to enhance marketing effectiveness.

#31 Zendesk 0.13%

Zendesk is a customer service software platform that enables businesses to manage and resolve customer inquiries and issues efficiently. It provides tools for customer support teams to track, organize, and prioritize tickets, communicate with customers through various channels, and measure the performance of their support operations. Additionally, Zendesk offers automation features to streamline workflows and enhance the customer experience.

#32 Zoho SalesIQ 0.11%

Zoho SalesIQ is a live chat solution that integrates seamlessly with Zoho CRM, enabling businesses to enhance customer engagement and drive sales. It uses AI to offer real-time support, automate routine tasks, and provide personalized assistance to customers.

#33 LiveZilla 0.10%

LiveZilla is a cloud-based live chat software that enables businesses to provide instant customer support and engagement through real-time messaging. It allows users to manage multiple chat conversations, customize chat widgets, and integrate with other tools for improved customer service.

#34 Facebook Chat Plugin 0.08%

Facebook Chat Plugin is a tool that allows businesses to integrate a live chat feature on their website, enabling customers to communicate directly with a business representative. It facilitates real-time customer support and engagement through the Messenger platform. It's easy to set up and enhances user experience by providing immediate assistance.

#35 Kustomer 0.08%

Kustomer is a customer service platform that provides businesses with a centralized location to manage customer interactions, including live chat, social media, phone calls, and email. The platform allows businesses to provide 24/7 customer support and track customer history and interactions to deliver personalized experiences. Kustomer also provides tools for agents to collaborate and escalate issues as needed.

#36 JivoChat 0.07%

JivoChat is a live chat software that enables businesses to communicate with their website visitors in real-time, enhancing customer engagement and support. It offers features such as chatbots, multi-agent support, and analytics to improve customer interactions and boost sales.

#37 Chatway 0.07%

Chatway is a live chat support tool that allows businesses to engage with their customers in real-time through a user-friendly interface, providing efficient and effective customer service. It enables businesses to offer instant assistance, gather feedback, and build stronger relationships with their clients. Chatway's intuitive design and customizable features help businesses deliver a seamless and personalized customer experience.

#38 Bold Chat 0.04%

Bold Chat is a live chat software that enables businesses to offer instant customer support and improve customer experience through real-time communication. It allows businesses to connect with their customers through chat windows, track conversations, and handle multiple customer inquiries simultaneously. Bold Chat also integrates with popular e-commerce platforms, such as Shopify and Magento, to provide seamless support to online shoppers.

#39 Collect.chat 0.04%

Collect.chat is a user-friendly and highly customizable live chat solution for e-commerce websites. It allows businesses to engage with their customers in real-time, track conversations, and analyze customer behavior. With its seamless integration and advanced analytics features, Collect.chat enables businesses to improve customer satisfaction and boost sales. Collect.

#40 Gladly 0.03%

Gladly is a live chat customer support platform that enables businesses to provide 24/7 support to their customers through instant messaging, allowing for quick and efficient resolution of customer queries and issues. Gladly also offers advanced features such as automated chatbots, real-time analytics, and team collaboration tools to enhance the customer experience and improve overall support efficiency.

#41 Solvvy 0.03%

Solvvy is a real-time customer support platform that enables businesses to offer live chat support to their customers, improving customer satisfaction and reducing response times. It allows businesses to connect with customers in real-time, providing instant answers to their questions and concerns, and streamlining the customer service process.

#42 Rocket.Chat 0.03%

Rocket.Chat is a free, open-source, and self-hosted live chat and messaging platform that allows users to communicate in real-time through text, voice, and video. It provides group chats, channels, direct messaging, and the ability to integrate with other tools. The platform supports mobile and desktop applications and offers customization options for businesses and organizations. Rocket.

#43 Apple Business Chat 0.03%

Apple Business Chat is a feature that enables businesses to offer live chat support directly within the Messages app, enhancing customer engagement and support through a seamless and secure experience. It's designed for businesses to interact with customers in real-time, improving customer satisfaction and service efficiency.

#44 Oct8ne 0.03%

Oct8ne is a global AI-driven chat platform that offers a variety of services such as real-time chat support, ticketing system, and proactive chat for businesses. It also provides features like integration with third-party tools, chat analytics, and personalized chatbots to enhance customer experience and drive business growth.

#45 Octane AI 0.03%

Octane AI is an AI-driven platform that offers a variety of interactive widgets for businesses and marketers to enhance their online presence and engagement. These widgets can be easily integrated into websites and social media platforms, providing functionalities such as chatbots, surveys, and more.

#46 Chatwoot 0.03%

Chatwoot is an open-source live chat platform that enables businesses to engage with their customers in real-time, improving customer satisfaction and support. It provides features such as conversation history, customer segmentation, and integrations with popular tools like Zapier and Freshdesk. With its self-hosted and cloud-based options, Chatwoot offers flexibility and scalability for businesses of all sizes.

#47 Verloop 0.01%

Verloop is a live chat software that enables businesses to engage with their customers in real-time, providing support and enhancing customer satisfaction through personalized conversations. It also offers analytics and automation features to optimize chat interactions.

#48 Front Chat 0.01%

Front Chat is a customer support platform that enables businesses to manage and respond to customer inquiries through live chat, email, and social media in one centralized workspace. It provides features such as ticketing, automation, and analytics to streamline customer interactions and improve support efficiency. Front Chat simplifies the customer service experience, allowing teams to work collaboratively and provide fast, effective support to customers.

#49 Xeno Chat 0.01%

Xeno Chat is an advanced live chat software designed to provide seamless and efficient customer support, enabling businesses to engage with their customers in real-time through multiple channels, including web, mobile, and social media. It offers features like automated chatbots, real-time analytics, and seamless integration with CRM systems to enhance customer experience and improve business operations.

#50 Slaask 0.01%

Slaask is a live chat software that enables businesses to interact with their customers in real-time, enhancing customer support and engagement. It offers features such as chatbots, custom integrations, and analytics to improve customer satisfaction and increase sales. The platform caters to various industries and offers scalability for growing businesses.

#51 Re:amaze 0.01%

Re:amaze is a comprehensive live chat software platform designed to enhance customer engagement and support by providing businesses with powerful tools to manage and scale their chat interactions. It offers real-time chat, automation features, and analytics to improve customer service efficiency and satisfaction.

#52 UserLike 0.01%

UserLike is a live chat software that enables businesses to interact with their website visitors in real-time, improving customer engagement and support. It allows for personalized and instant communication, increasing customer satisfaction and providing valuable insights into user behavior.

#53 Callbell 0.01%

Callbell is a user-friendly live chat platform designed to enhance customer engagement and support for businesses of all sizes. It offers seamless integration with various CRM systems, intuitive chat interfaces, and advanced analytics to track interactions and improve customer satisfaction.