Live Chat Usage Statistics and Market Share in United States of America (.us)
We are tracking usage statistics and market share of 42 web technologies in Live Chat in United States of America (.us). In March 2024 the most popular web technology in Live Chat in United States of America (.us) is Intercom with 69% market share. In second place there is Tawk.to with 5% market share. After that there are LiveChat with 4%, Zendesk Chat with 3% and HubSpot Chat with 3% market share. Top 5 web technologies together have 84% market share. The remaining 37 web technologies in Live Chat have a combined market share of 16%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 42 different technologies in Live Chat.
There are 6,627 websites using Live Chat in United States of America (.us websites) in out database.
Live Chat Usage Statistics and Market Share in United States of America (.us) in March 2024
#1 Intercom 69.41%
#2 Tawk.to 5.49%
#3 LiveChat 3.50%
#4 Zendesk Chat 2.91%
#5 HubSpot Chat 2.78%
#6 Salesforce Service Cloud 1.99%
#7 Drift 1.87%
#8 Tidio 1.57%
#9 Pure Chat 1.36%
#10 ManyChat 1.24%
#11 Podium 0.91%
#12 Crisp Live Chat 0.83%
#13 GoSquared 0.68%
#14 Smartsupp 0.54%
#15 LivePerson 0.53%
#16 Chatra 0.48%
#17 MyLiveChat 0.45%
#18 Olark 0.44%
#19 Pipedrive 0.42%
#20 Freshchat 0.38%
#21 SnapEngage 0.33%
#22 Helpscout 0.29%
#23 Gorgias 0.26%
#24 Ada 0.21%
#25 LiveAgent 0.17%
#26 Zendesk 0.14%
#27 Comm100 0.12%
#28 Kustomer 0.12%
#29 LiveZilla 0.11%
#30 Facebook Chat Plugin 0.08%
#31 JivoChat 0.08%
#32 Bold Chat 0.06%
#33 Chaport 0.06%
#34 Apple Business Chat 0.03%
#35 Gladly 0.03%
#36 Oct8ne 0.03%
#37 Octane AI 0.03%
#38 Solvvy 0.03%
#39 Re:amaze 0.02%
#40 Rocket.Chat 0.02%
#41 UserLike 0.02%
#42 Verloop 0.02%
Technologies in Live Chat in United States of America (.us)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Drift
Drift is a conversational marketing platform.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Podium
Podium is a customer communication platform for businesses who interact with customers on a local level.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
GoSquared
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Olark
Olark is a cloud-based live chat solution.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.
Comm100
Comm100 is a provider of customer service and communication products.
Kustomer
Kustomer is a CRM platform.
LiveZilla
LiveZilla is a web-based live support platform.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
Bold Chat
BoldChat is a live chat platform.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Apple Business Chat
Apple Business Chat is a service from Apple that allows your organization to directly chat with your customers using the Messages app.
Gladly
Gladly is a customer service platform.
Oct8ne
Oct8ne is a visual customer service software.
Octane AI
Octane AI provides an all-in-one platform for engaging quizzes, data collection, and personalised Facebook Messenger and SMS automation.
Solvvy
Solvvy provides live chat and chatbot services.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
UserLike
Userlike is a cloud-based live chat solution that can be integrated with existing websites.
Verloop
Verloop is provider of conversational AI platform for customer support automation.
Live Chat Market Share History in United States of America (.us) in Last 12 Months
Technology | May 2023 | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 |
---|---|---|---|---|---|---|---|---|---|---|---|
Intercom | 69.99% | 70.17% | 70.92% | 70.92% | 69.58% | 69.50% | 69.38% | 69.31% | 69.32% | 69.37% | 69.41% |
Tawk.to | 5.61% | 5.50% | 5.24% | 5.21% | 5.44% | 5.46% | 5.46% | 5.49% | 5.49% | 5.49% | 5.49% |
LiveChat | 3.66% | 3.51% | 3.36% | 3.33% | 3.48% | 3.48% | 3.49% | 3.49% | 3.49% | 3.49% | 3.50% |
Zendesk Chat | 3.06% | 2.98% | 2.80% | 2.79% | 2.92% | 2.91% | 2.92% | 2.92% | 2.92% | 2.92% | 2.91% |
HubSpot Chat | 2.88% | 2.73% | 2.66% | 2.61% | 2.77% | 2.82% | 2.84% | 2.84% | 2.84% | 2.81% | 2.78% |
Drift | 1.76% | 1.79% | 1.79% | 1.75% | 1.85% | 1.85% | 1.87% | 1.88% | 1.88% | 1.87% | 1.87% |
Tidio | 1.63% | 1.61% | 1.49% | 1.48% | 1.54% | 1.55% | 1.58% | 1.58% | 1.58% | 1.58% | 1.57% |
Pure Chat | 1.35% | 1.38% | 1.33% | 1.30% | 1.35% | 1.35% | 1.35% | 1.35% | 1.35% | 1.35% | 1.36% |
ManyChat | 1.21% | 1.20% | 1.14% | 1.17% | 1.20% | 1.20% | 1.20% | 1.23% | 1.23% | 1.23% | 1.24% |
Salesforce Service Cloud | 1.12% | 1.35% | 1.66% | 1.91% | 2.03% | 2.04% | 2.05% | 2.02% | 2.02% | 2.02% | 1.99% |
Crisp Live Chat | 0.91% | 0.91% | 0.84% | 0.83% | 0.85% | 0.86% | 0.86% | 0.84% | 0.84% | 0.84% | 0.83% |
Podium | 0.88% | 0.91% | 0.91% | 0.85% | 0.87% | 0.87% | 0.87% | 0.90% | 0.90% | 0.90% | 0.91% |
GoSquared | 0.75% | 0.75% | 0.69% | 0.68% | 0.72% | 0.68% | 0.68% | 0.68% | 0.68% | 0.68% | 0.68% |
Smartsupp | 0.53% | 0.53% | 0.51% | 0.51% | 0.54% | 0.54% | 0.54% | 0.54% | 0.54% | 0.54% | 0.54% |
LivePerson | 0.53% | 0.54% | 0.50% | 0.50% | 0.52% | 0.53% | 0.53% | 0.53% | 0.53% | 0.53% | 0.53% |
Chatra | 0.47% | 0.45% | 0.46% | 0.46% | 0.48% | 0.48% | 0.48% | 0.48% | 0.48% | 0.48% | 0.48% |
MyLiveChat | 0.43% | 0.43% | 0.41% | 0.41% | 0.43% | 0.45% | 0.45% | 0.45% | 0.45% | 0.45% | 0.45% |
Pipedrive | 0.38% | 0.41% | 0.40% | 0.40% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% |
Helpscout | 0.37% | 0.29% | 0.29% | 0.28% | 0.28% | 0.29% | 0.29% | 0.29% | 0.29% | 0.29% | 0.29% |
Freshchat | 0.35% | 0.35% | 0.34% | 0.34% | 0.36% | 0.36% | 0.36% | 0.36% | 0.36% | 0.36% | 0.38% |
SnapEngage | 0.34% | 0.32% | 0.31% | 0.31% | 0.33% | 0.33% | 0.33% | 0.33% | 0.33% | 0.33% | 0.33% |
Olark | 0.31% | 0.35% | 0.39% | 0.40% | 0.40% | 0.44% | 0.44% | 0.44% | 0.42% | 0.42% | 0.44% |
Gorgias | 0.28% | 0.26% | 0.26% | 0.26% | 0.27% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% |
Ada | 0.22% | 0.22% | 0.21% | 0.21% | 0.22% | 0.23% | 0.23% | 0.23% | 0.23% | 0.21% | 0.21% |
LiveAgent | 0.18% | 0.18% | 0.17% | 0.17% | 0.18% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% |
LiveZilla | 0.13% | 0.12% | 0.10% | 0.10% | 0.10% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% |
Comm100 | 0.12% | 0.12% | 0.11% | 0.11% | 0.12% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.12% |
Kustomer | 0.09% | 0.09% | 0.11% | 0.11% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% |
Chaport | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
Facebook Chat Plugin | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% |
JivoChat | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.08% | 0.06% | 0.08% | 0.08% | 0.08% | 0.08% |
Bold Chat | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
Zendesk | 0.04% | 0.09% | 0.13% | 0.13% | 0.13% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% |
Octane AI | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
Solvvy | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
Apple Business Chat | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
Oct8ne | 0.01% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
Re:amaze | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
Rocket.Chat | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
UserLike | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
Verloop | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |