Live Chat Usage Statistics and Market Share in France (.fr)
We are tracking usage statistics and market share of 46 web technologies in Live Chat in France (.fr). In April 2024 the most popular web technology in Live Chat in France (.fr) is Intercom with 22% market share. In second place there is Crisp Live Chat with 16% market share. After that there are Smartsupp with 12%, Zendesk Chat with 10% and Tawk.to with 10% market share. Top 5 web technologies together have 70% market share. The remaining 41 web technologies in Live Chat have a combined market share of 30%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 46 different technologies in Live Chat.
There are 9,213 websites using Live Chat in France (.fr websites) in out database.
Live Chat Usage Statistics and Market Share in France (.fr) in April 2024
#1 Intercom 
21.75%
#2 Crisp Live Chat 
15.81%
#3 Smartsupp 
11.86%
#4 Zendesk Chat 
10.21%
#5 Tawk.to 
10.06%
#6 HubSpot Chat 
7.46%
#7 Tidio 
4.94%
#8 Drift 
2.23%
#9 ManyChat 
1.98%
#10 LiveChat 
1.95%
#11 Salesforce Service Cloud 
1.78%
#12 Pure Chat 
1.76%
#13 Pipedrive 
1.65%
#14 GoSquared 
1.11%
#15 Chatra 
0.72%
#16 Freshchat 
0.69%
#17 LivePerson 
0.60%
#18 SnapEngage 
0.56%
#19 Re:amaze 
0.35%
#20 Olark 
0.33%
#21 LiveAgent 
0.26%
#22 LiveZilla 
0.24%
#23 Gorgias 
0.23%
#24 Helpscout 
0.21%
#25 MyLiveChat 
0.16%
#26 Oct8ne 
0.13%
#27 Chaport 
0.12%
#28 Facebook Chat Plugin 
0.11%
#29 LiveHelp 
0.11%
#30 Callbell 
0.09%
#31 Bold Chat 
0.05%
#32 Chatwoot 
0.05%
#33 Instabot 
0.05%
#34 Trengo 
0.05%
#35 Rocket.Chat 
0.04%
#36 UserLike 
0.04%
#37 Ada 
0.03%
#38 Apple Business Chat 
0.03%
#39 WidgetWhats 
0.03%
#40 Zendesk 
0.03%
#41 Comm100 
0.02%
#42 Czater 
0.02%
#43 JivoChat 
0.02%
#44 Kustomer 
0.02%
#45 Podium 
0.02%
#46 Solvvy 
0.01%
Technologies in Live Chat in France (.fr)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Drift
Drift is a conversational marketing platform.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Pipedrive
Pipedrive is a cloud-based sales CRM.
GoSquared
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Olark
Olark is a cloud-based live chat solution.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
LiveZilla
LiveZilla is a web-based live support platform.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Oct8ne
Oct8ne is a visual customer service software.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
LiveHelp
LiveHelp is an online chat tool.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
Bold Chat
BoldChat is a live chat platform.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
Instabot
Instabot is a conversion chatbot that understands your users, and curates information, answers questions, captures contacts, and books meetings instantly.
Trengo
Trengo is an omnichannel communication platform that unifies all messaging channels into one single view.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
UserLike
Userlike is a cloud-based live chat solution that can be integrated with existing websites.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
Apple Business Chat
Apple Business Chat is a service from Apple that allows your organization to directly chat with your customers using the Messages app.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.
Comm100
Comm100 is a provider of customer service and communication products.
Czater
Czater is an live chat solution with extended CRM and videochat features.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
Kustomer
Kustomer is a CRM platform.
Podium
Podium is a customer communication platform for businesses who interact with customers on a local level.
Solvvy
Solvvy provides live chat and chatbot services.
Live Chat Market Share History in France (.fr) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 22.10% | 22.20% | 22.15% | 21.83% | 21.76% | 21.76% | 21.78% | 21.77% | 21.79% | 21.75% | 21.75% |
| Crisp Live Chat | 15.22% | 15.45% | 15.52% | 15.61% | 15.71% | 15.70% | 15.72% | 15.70% | 15.69% | 15.76% | 15.81% |
| Smartsupp | 11.78% | 11.80% | 11.82% | 11.90% | 11.87% | 11.86% | 11.86% | 11.87% | 11.87% | 11.87% | 11.86% |
| Zendesk Chat | 10.49% | 10.27% | 10.24% | 10.30% | 10.30% | 10.30% | 10.29% | 10.29% | 10.29% | 10.22% | 10.21% |
| Tawk.to | 10.28% | 10.12% | 10.10% | 10.12% | 10.15% | 10.12% | 10.08% | 10.09% | 10.06% | 10.08% | 10.06% |
| HubSpot Chat | 7.48% | 7.37% | 7.39% | 7.45% | 7.43% | 7.46% | 7.50% | 7.50% | 7.52% | 7.46% | 7.46% |
| Tidio | 4.92% | 4.95% | 4.93% | 4.97% | 4.97% | 4.96% | 4.99% | 4.97% | 4.99% | 4.96% | 4.94% |
| Drift | 2.22% | 2.24% | 2.25% | 2.23% | 2.23% | 2.24% | 2.24% | 2.24% | 2.24% | 2.22% | 2.23% |
| LiveChat | 1.95% | 1.94% | 1.95% | 1.95% | 1.96% | 1.96% | 1.96% | 1.95% | 1.95% | 1.96% | 1.95% |
| ManyChat | 1.98% | 2.01% | 2.01% | 2.00% | 1.99% | 2.01% | 1.99% | 1.99% | 1.99% | 1.97% | 1.98% |
| Pure Chat | 1.73% | 1.74% | 1.73% | 1.75% | 1.76% | 1.75% | 1.75% | 1.75% | 1.75% | 1.75% | 1.76% |
| Salesforce Service Cloud | 1.75% | 1.77% | 1.75% | 1.72% | 1.75% | 1.77% | 1.73% | 1.75% | 1.73% | 1.80% | 1.78% |
| Pipedrive | 1.58% | 1.60% | 1.58% | 1.62% | 1.60% | 1.60% | 1.60% | 1.60% | 1.60% | 1.65% | 1.65% |
| GoSquared | 1.14% | 1.09% | 1.09% | 1.10% | 1.10% | 1.10% | 1.10% | 1.10% | 1.10% | 1.10% | 1.11% |
| Chatra | 0.70% | 0.71% | 0.72% | 0.71% | 0.71% | 0.70% | 0.69% | 0.69% | 0.69% | 0.71% | 0.72% |
| Freshchat | 0.68% | 0.69% | 0.70% | 0.69% | 0.68% | 0.69% | 0.69% | 0.69% | 0.69% | 0.68% | 0.69% |
| LivePerson | 0.59% | 0.60% | 0.62% | 0.60% | 0.63% | 0.61% | 0.60% | 0.60% | 0.59% | 0.60% | 0.60% |
| SnapEngage | 0.57% | 0.57% | 0.58% | 0.57% | 0.56% | 0.55% | 0.57% | 0.57% | 0.58% | 0.57% | 0.56% |
| Re:amaze | 0.34% | 0.34% | 0.34% | 0.36% | 0.36% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% |
| Helpscout | 0.30% | 0.21% | 0.21% | 0.22% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% |
| Olark | 0.29% | 0.31% | 0.32% | 0.32% | 0.32% | 0.32% | 0.32% | 0.32% | 0.32% | 0.32% | 0.33% |
| Gorgias | 0.22% | 0.22% | 0.22% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% |
| LiveAgent | 0.24% | 0.27% | 0.27% | 0.28% | 0.27% | 0.29% | 0.27% | 0.27% | 0.27% | 0.26% | 0.26% |
| LiveZilla | 0.21% | 0.22% | 0.24% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% | 0.24% | 0.24% |
| MyLiveChat | 0.18% | 0.18% | 0.16% | 0.16% | 0.16% | 0.16% | 0.16% | 0.16% | 0.16% | 0.16% | 0.16% |
| LiveHelp | 0.13% | 0.15% | 0.13% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% |
| Chaport | 0.13% | 0.13% | 0.13% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% |
| Oct8ne | 0.12% | 0.14% | 0.13% | 0.14% | 0.13% | 0.14% | 0.15% | 0.15% | 0.14% | 0.13% | 0.13% |
| Facebook Chat Plugin | 0.10% | 0.10% | 0.10% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% |
| Bold Chat | 0.06% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% |
| Callbell | 0.07% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% |
| Instabot | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% |
| Rocket.Chat | 0.05% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
| Trengo | 0.04% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% |
| UserLike | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
| Apple Business Chat | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Chatwoot | 0.05% | 0.05% | 0.05% | 0.04% | 0.04% | 0.04% | 0.04% | 0.05% | 0.05% | 0.05% | 0.05% |
| Zendesk | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Ada | 0.03% | 0.03% | 0.03% | 0.04% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Czater | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| JivoChat | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Podium | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| WidgetWhats | 0.02% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Comm100 | 0.01% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |