Live Chat Usage Statistics and Market Share in Poland (.pl)
We are tracking usage statistics and market share of 37 web technologies in Live Chat in Poland (.pl). In April 2024 the most popular web technology in Live Chat in Poland (.pl) is Smartsupp with 33% market share. In second place there is Czater with 17% market share. After that there are Tawk.to with 15%, Intercom with 7% and LiveChat with 7% market share. Top 5 web technologies together have 79% market share. The remaining 32 web technologies in Live Chat have a combined market share of 21%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 37 different technologies in Live Chat.
There are 9,330 websites using Live Chat in Poland (.pl websites) in out database.
Live Chat Usage Statistics and Market Share in Poland (.pl) in April 2024
#1 Smartsupp 
33.49%
#2 Czater 
16.67%
#3 Tawk.to 
15.14%
#4 Intercom 
8.92%
#5 LiveChat 
6.82%
#6 Zendesk Chat 
4.20%
#7 Tidio 
3.88%
#8 ManyChat 
2.36%
#9 Crisp Live Chat 
1.35%
#10 HubSpot Chat 
1.04%
#11 LiveAgent 
1.04%
#12 Pipedrive 
0.88%
#13 Drift 
0.74%
#14 Salesforce Service Cloud 
0.69%
#15 Pure Chat 
0.43%
#16 LivePerson 
0.34%
#17 LiveZilla 
0.32%
#18 MyLiveChat 
0.28%
#19 GoSquared 
0.26%
#20 Freshchat 
0.26%
#21 Olark 
0.25%
#22 Chatra 
0.14%
#23 SnapEngage 
0.14%
#24 Chaport 
0.05%
#25 JivoChat 
0.05%
#26 Facebook Chat Plugin 
0.04%
#27 Rocket.Chat 
0.04%
#28 Zendesk 
0.03%
#29 Comm100 
0.02%
#30 Envybox 
0.02%
#31 Gorgias 
0.02%
#32 LiveHelp 
0.02%
#33 Oct8ne 
0.02%
#34 Helpscout 
0.01%
#35 Ada 
0.01%
#36 Dotdigital Chat 
0.01%
#37 Re:amaze 
0.01%
Technologies in Live Chat in Poland (.pl)
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Czater
Czater is an live chat solution with extended CRM and videochat features.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Drift
Drift is a conversational marketing platform.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
LiveZilla
LiveZilla is a web-based live support platform.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
GoSquared
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
Olark
Olark is a cloud-based live chat solution.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.
Comm100
Comm100 is a provider of customer service and communication products.
Envybox
Envybox is a multiservice for increasing sales.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
LiveHelp
LiveHelp is an online chat tool.
Oct8ne
Oct8ne is a visual customer service software.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
Dotdigital Chat
Dotdigital Chat is a smart, customisable widget that makes it easy for shoppers to communicate in real-time with members of your team.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Live Chat Market Share History in Poland (.pl) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Smartsupp | 32.85% | 33.18% | 33.22% | 33.29% | 33.44% | 33.41% | 33.41% | 33.39% | 33.39% | 33.55% | 33.49% |
| Czater | 16.35% | 16.50% | 16.51% | 16.60% | 16.61% | 16.66% | 16.60% | 16.63% | 16.60% | 16.64% | 16.67% |
| Tawk.to | 15.46% | 15.26% | 15.28% | 15.26% | 15.13% | 15.14% | 15.18% | 15.16% | 15.14% | 15.10% | 15.14% |
| Intercom | 9.02% | 9.01% | 9.02% | 9.00% | 8.92% | 8.91% | 8.95% | 8.95% | 8.96% | 8.93% | 8.92% |
| LiveChat | 7.10% | 6.99% | 6.98% | 6.96% | 6.92% | 6.88% | 6.89% | 6.89% | 6.89% | 6.81% | 6.82% |
| Zendesk Chat | 4.31% | 4.24% | 4.25% | 4.25% | 4.22% | 4.22% | 4.23% | 4.23% | 4.23% | 4.20% | 4.20% |
| Tidio | 3.97% | 3.95% | 3.94% | 3.86% | 3.88% | 3.87% | 3.90% | 3.89% | 3.87% | 3.89% | 3.88% |
| ManyChat | 2.31% | 2.32% | 2.30% | 2.31% | 2.34% | 2.38% | 2.36% | 2.39% | 2.38% | 2.36% | 2.36% |
| Crisp Live Chat | 1.34% | 1.34% | 1.35% | 1.34% | 1.33% | 1.34% | 1.33% | 1.33% | 1.33% | 1.35% | 1.35% |
| LiveAgent | 1.08% | 1.04% | 1.04% | 1.04% | 1.05% | 1.04% | 1.04% | 1.04% | 1.04% | 1.04% | 1.04% |
| HubSpot Chat | 1.03% | 1.06% | 1.05% | 1.04% | 1.06% | 1.06% | 1.02% | 1.04% | 1.06% | 1.04% | 1.04% |
| Pipedrive | 0.90% | 0.86% | 0.84% | 0.85% | 0.87% | 0.85% | 0.85% | 0.85% | 0.87% | 0.88% | 0.88% |
| Drift | 0.79% | 0.76% | 0.76% | 0.77% | 0.74% | 0.74% | 0.73% | 0.73% | 0.73% | 0.74% | 0.74% |
| Salesforce Service Cloud | 0.75% | 0.74% | 0.72% | 0.68% | 0.72% | 0.72% | 0.70% | 0.70% | 0.70% | 0.69% | 0.69% |
| Pure Chat | 0.40% | 0.40% | 0.40% | 0.40% | 0.42% | 0.44% | 0.44% | 0.44% | 0.44% | 0.43% | 0.43% |
| LivePerson | 0.35% | 0.35% | 0.35% | 0.35% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% |
| GoSquared | 0.31% | 0.25% | 0.25% | 0.25% | 0.25% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% |
| MyLiveChat | 0.29% | 0.31% | 0.28% | 0.29% | 0.28% | 0.28% | 0.28% | 0.28% | 0.28% | 0.28% | 0.28% |
| LiveZilla | 0.29% | 0.32% | 0.31% | 0.32% | 0.32% | 0.32% | 0.32% | 0.31% | 0.32% | 0.32% | 0.32% |
| Freshchat | 0.26% | 0.25% | 0.25% | 0.25% | 0.25% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% |
| SnapEngage | 0.16% | 0.15% | 0.15% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% |
| Olark | 0.18% | 0.23% | 0.24% | 0.24% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% | 0.24% | 0.25% |
| Chatra | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% |
| Chaport | 0.04% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% |
| JivoChat | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% |
| Facebook Chat Plugin | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
| LiveHelp | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.02% | 0.02% |
| Rocket.Chat | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
| Zendesk | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Comm100 | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Envybox | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Gorgias | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Oct8ne | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Helpscout | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Ada | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Re:amaze | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |