Live Chat Usage Statistics and Market Share in Hong Kong (.hk)
We are tracking usage statistics and market share of 30 web technologies in Live Chat in Hong Kong (.hk). In April 2024 the most popular web technology in Live Chat in Hong Kong (.hk) is Intercom with 35% market share. In second place there is Tawk.to with 10% market share. After that there are Zendesk Chat with 9%, ManyChat with 6% and LiveChat with 6% market share. Top 5 web technologies together have 66% market share. The remaining 25 web technologies in Live Chat have a combined market share of 34%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 30 different technologies in Live Chat.
There are 520 websites using Live Chat in Hong Kong (.hk websites) in out database.
Live Chat Usage Statistics and Market Share in Hong Kong (.hk) in April 2024
#1 Intercom 
34.62%
#2 Tawk.to 
10.38%
#3 Zendesk Chat 
8.85%
#4 ManyChat 
8.46%
#5 LiveChat 
5.96%
#6 HubSpot Chat 
3.85%
#7 Tidio 
3.27%
#8 Salesforce Service Cloud 
3.08%
#9 Drift 
2.50%
#10 Crisp Live Chat 
2.12%
#11 LivePerson 
2.12%
#12 GoSquared 
1.73%
#13 Smartsupp 
1.73%
#14 Comm100 
1.15%
#15 Freshchat 
1.15%
#16 Olark 
1.15%
#17 Pure Chat 
1.15%
#18 Facebook Chat Plugin 
0.96%
#19 LiveAgent 
0.96%
#20 MyLiveChat 
0.77%
#21 SnapEngage 
0.77%
#22 Chatra 
0.58%
#23 Gorgias 
0.58%
#24 LiveZilla 
0.58%
#25 Pipedrive 
0.38%
#26 Trengo 
0.38%
#27 Callbell 
0.19%
#28 Chaport 
0.19%
#29 Rocket.Chat 
0.19%
#30 WidgetWhats 
0.19%
Technologies in Live Chat in Hong Kong (.hk)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Drift
Drift is a conversational marketing platform.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
GoSquared
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Comm100
Comm100 is a provider of customer service and communication products.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
Olark
Olark is a cloud-based live chat solution.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
LiveZilla
LiveZilla is a web-based live support platform.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Trengo
Trengo is an omnichannel communication platform that unifies all messaging channels into one single view.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Live Chat Market Share History in Hong Kong (.hk) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 35.62% | 35.45% | 35.14% | 35.03% | 35.36% | 35.11% | 35.29% | 35.36% | 35.36% | 35.11% | 34.62% |
| Tawk.to | 10.76% | 10.63% | 10.65% | 10.73% | 10.27% | 10.31% | 10.25% | 10.27% | 10.27% | 10.31% | 10.38% |
| Zendesk Chat | 9.09% | 8.96% | 8.97% | 8.85% | 8.94% | 8.78% | 8.73% | 8.75% | 8.75% | 8.78% | 8.85% |
| ManyChat | 8.53% | 8.21% | 8.22% | 8.29% | 8.37% | 8.40% | 8.35% | 8.37% | 8.37% | 8.40% | 8.46% |
| LiveChat | 5.94% | 5.78% | 5.79% | 5.84% | 5.89% | 5.92% | 5.88% | 5.89% | 5.89% | 5.92% | 5.96% |
| HubSpot Chat | 3.90% | 3.73% | 3.74% | 3.77% | 3.80% | 3.82% | 3.80% | 3.80% | 3.80% | 3.82% | 3.85% |
| Salesforce Service Cloud | 2.97% | 2.99% | 2.99% | 3.01% | 3.04% | 3.05% | 3.04% | 3.04% | 3.04% | 3.05% | 3.08% |
| Tidio | 3.15% | 3.17% | 3.18% | 3.20% | 3.23% | 3.24% | 3.23% | 3.23% | 3.23% | 3.24% | 3.27% |
| Crisp Live Chat | 2.41% | 2.24% | 2.24% | 2.26% | 2.09% | 2.10% | 2.09% | 2.09% | 2.09% | 2.10% | 2.12% |
| Drift | 2.23% | 2.43% | 2.43% | 2.45% | 2.47% | 2.48% | 2.47% | 2.47% | 2.47% | 2.48% | 2.50% |
| LivePerson | 2.04% | 2.05% | 2.06% | 2.07% | 2.09% | 2.10% | 2.09% | 2.09% | 2.09% | 2.10% | 2.12% |
| GoSquared | 1.67% | 1.68% | 1.68% | 1.69% | 1.71% | 1.72% | 1.71% | 1.71% | 1.71% | 1.72% | 1.73% |
| Smartsupp | 1.67% | 1.68% | 1.68% | 1.69% | 1.71% | 1.72% | 1.71% | 1.71% | 1.71% | 1.72% | 1.73% |
| Pure Chat | 1.30% | 1.31% | 1.12% | 1.13% | 1.14% | 1.15% | 1.14% | 1.14% | 1.14% | 1.15% | 1.15% |
| Freshchat | 1.11% | 1.12% | 1.12% | 1.13% | 1.14% | 1.15% | 1.14% | 1.14% | 1.14% | 1.15% | 1.15% |
| MyLiveChat | 1.11% | 1.12% | 1.12% | 1.13% | 0.95% | 0.95% | 0.95% | 0.95% | 0.95% | 0.76% | 0.77% |
| LiveAgent | 0.93% | 0.93% | 0.93% | 0.94% | 0.95% | 0.95% | 0.95% | 0.95% | 0.95% | 0.95% | 0.96% |
| SnapEngage | 0.74% | 0.75% | 0.75% | 0.75% | 0.76% | 0.76% | 0.76% | 0.76% | 0.76% | 0.76% | 0.77% |
| Chatra | 0.56% | 0.56% | 0.56% | 0.56% | 0.57% | 0.57% | 0.57% | 0.57% | 0.57% | 0.57% | 0.58% |
| Facebook Chat Plugin | 0.56% | 0.56% | 0.75% | 0.56% | 0.57% | 0.76% | 0.95% | 0.76% | 0.76% | 0.95% | 0.96% |
| Gorgias | 0.56% | 0.56% | 0.56% | 0.56% | 0.57% | 0.57% | 0.57% | 0.57% | 0.57% | 0.57% | 0.58% |
| LiveZilla | 0.56% | 0.56% | 0.56% | 0.56% | 0.57% | 0.57% | 0.57% | 0.57% | 0.57% | 0.57% | 0.58% |
| Olark | 0.74% | 1.12% | 1.12% | 1.13% | 1.14% | 1.15% | 1.14% | 1.14% | 1.14% | 1.15% | 1.15% |
| Comm100 | 0.56% | 1.12% | 1.12% | 1.13% | 1.14% | 1.15% | 1.14% | 1.14% | 1.14% | 1.15% | 1.15% |
| Pipedrive | 0.37% | 0.37% | 0.37% | 0.38% | 0.38% | 0.38% | 0.38% | 0.38% | 0.38% | 0.38% | 0.38% |
| Callbell | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% |
| Chaport | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% |
| Rocket.Chat | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% |
| Trengo | 0.19% | 0.19% | 0.37% | 0.38% | 0.38% | 0.38% | 0.38% | 0.38% | 0.38% | 0.38% | 0.38% |
| WidgetWhats | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% |