Live Chat Usage Statistics and Market Share in Kenya (.ke)
We are tracking usage statistics and market share of 24 web technologies in Live Chat in Kenya (.ke). In April 2024 the most popular web technology in Live Chat in Kenya (.ke) is Tawk.to with 66% market share. In second place there is Crisp Live Chat with 5% market share. After that there are Zendesk Chat with 5%, Intercom with 4% and HubSpot Chat with 4% market share. Top 5 web technologies together have 84% market share. The remaining 19 web technologies in Live Chat have a combined market share of 16%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 24 different technologies in Live Chat.
There are 571 websites using Live Chat in Kenya (.ke websites) in out database.
Live Chat Usage Statistics and Market Share in Kenya (.ke) in April 2024
#1 Tawk.to 
65.67%
#2 Crisp Live Chat 
4.90%
#3 Zendesk Chat 
4.90%
#4 Intercom 
4.55%
#5 HubSpot Chat 
4.38%
#6 Tidio 
4.03%
#7 LiveChat 
2.63%
#8 Smartsupp 
1.58%
#9 Pure Chat 
1.40%
#10 Chatra 
0.88%
#11 Drift 
0.88%
#12 Salesforce Service Cloud 
0.70%
#13 LiveAgent 
0.53%
#14 MyLiveChat 
0.53%
#15 Chatwoot 
0.35%
#16 LivePerson 
0.35%
#17 Olark 
0.35%
#18 Pipedrive 
0.35%
#19 Helpscout 
0.18%
#20 Callbell 
0.18%
#21 Comm100 
0.18%
#22 Czater 
0.18%
#23 Freshchat 
0.18%
#24 Re:amaze 
0.18%
Technologies in Live Chat in Kenya (.ke)
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Drift
Drift is a conversational marketing platform.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
Olark
Olark is a cloud-based live chat solution.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
Comm100
Comm100 is a provider of customer service and communication products.
Czater
Czater is an live chat solution with extended CRM and videochat features.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Live Chat Market Share History in Kenya (.ke) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Tawk.to | 65.33% | 66.26% | 65.63% | 65.91% | 65.57% | 65.51% | 65.62% | 65.62% | 65.62% | 65.67% | 65.67% |
| Zendesk Chat | 5.83% | 4.84% | 4.86% | 4.87% | 4.87% | 4.88% | 4.89% | 4.89% | 4.89% | 4.90% | 4.90% |
| Crisp Live Chat | 5.00% | 5.19% | 5.21% | 5.04% | 5.04% | 5.05% | 5.06% | 5.06% | 5.06% | 4.90% | 4.90% |
| Intercom | 4.67% | 4.84% | 4.86% | 4.87% | 4.87% | 4.88% | 4.89% | 4.89% | 4.89% | 4.55% | 4.55% |
| Tidio | 4.00% | 3.81% | 3.99% | 4.00% | 4.00% | 4.01% | 4.01% | 4.01% | 4.01% | 4.03% | 4.03% |
| HubSpot Chat | 3.67% | 3.63% | 3.99% | 3.83% | 4.00% | 4.01% | 4.01% | 4.01% | 4.01% | 4.38% | 4.38% |
| LiveChat | 2.50% | 2.60% | 2.60% | 2.61% | 2.61% | 2.61% | 2.62% | 2.62% | 2.62% | 2.63% | 2.63% |
| Smartsupp | 1.50% | 1.56% | 1.56% | 1.57% | 1.57% | 1.57% | 1.57% | 1.57% | 1.57% | 1.58% | 1.58% |
| Pure Chat | 1.33% | 1.38% | 1.39% | 1.39% | 1.39% | 1.39% | 1.40% | 1.40% | 1.40% | 1.40% | 1.40% |
| Drift | 1.00% | 1.04% | 1.04% | 1.04% | 0.87% | 0.87% | 0.87% | 0.87% | 0.87% | 0.88% | 0.88% |
| Salesforce Service Cloud | 1.00% | 0.69% | 0.69% | 0.70% | 0.70% | 0.70% | 0.70% | 0.70% | 0.70% | 0.70% | 0.70% |
| Chatra | 0.83% | 0.87% | 0.87% | 0.87% | 1.04% | 1.05% | 0.87% | 0.87% | 0.87% | 0.88% | 0.88% |
| MyLiveChat | 0.67% | 0.52% | 0.52% | 0.52% | 0.52% | 0.52% | 0.52% | 0.52% | 0.52% | 0.53% | 0.53% |
| LiveAgent | 0.50% | 0.52% | 0.52% | 0.52% | 0.52% | 0.52% | 0.52% | 0.52% | 0.52% | 0.53% | 0.53% |
| LivePerson | 0.33% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% |
| Pipedrive | 0.33% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% |
| Helpscout | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.18% | 0.18% |
| Callbell | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.18% | 0.18% |
| Chatwoot | 0.17% | 0.17% | 0.17% | 0.17% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% |
| Comm100 | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.18% | 0.18% |
| Czater | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.18% | 0.18% |
| Freshchat | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.18% | 0.18% |
| Olark | 0.33% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% |
| Re:amaze | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.18% | 0.18% |