Live Chat Usage Statistics and Market Share in Finland (.fi)
We are tracking usage statistics and market share of 34 web technologies in Live Chat in Finland (.fi). In April 2024 the most popular web technology in Live Chat in Finland (.fi) is Intercom with 62% market share. In second place there is Tawk.to with 11% market share. After that there are HubSpot Chat with 5%, Crisp Live Chat with 4% and Pipedrive with 4% market share. Top 5 web technologies together have 85% market share. The remaining 29 web technologies in Live Chat have a combined market share of 15%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 34 different technologies in Live Chat.
There are 4,848 websites using Live Chat in Finland (.fi websites) in out database.
Live Chat Usage Statistics and Market Share in Finland (.fi) in April 2024
#1 Intercom 
61.51%
#2 Tawk.to 
10.56%
#3 HubSpot Chat 
4.79%
#4 Crisp Live Chat 
4.39%
#5 Pipedrive 
3.96%
#6 Zendesk Chat 
3.75%
#7 Salesforce Service Cloud 
2.02%
#8 Drift 
1.51%
#9 Tidio 
1.36%
#10 Smartsupp 
1.18%
#11 LiveChat 
0.97%
#12 Pure Chat 
0.66%
#13 LiveAgent 
0.64%
#14 Helpscout 
0.37%
#15 ManyChat 
0.37%
#16 GoSquared 
0.31%
#17 Chatra 
0.31%
#18 SnapEngage 
0.29%
#19 Freshchat 
0.25%
#20 Olark 
0.23%
#21 LivePerson 
0.10%
#22 Comm100 
0.06%
#23 Facebook Chat Plugin 
0.06%
#24 MyLiveChat 
0.06%
#25 Zendesk 
0.06%
#26 Chaport 
0.04%
#27 LiveHelp 
0.04%
#28 Callbell 
0.02%
#29 Chatwoot 
0.02%
#30 Gorgias 
0.02%
#31 LiveZilla 
0.02%
#32 Oct8ne 
0.02%
#33 Rocket.Chat 
0.02%
#34 Trengo 
0.02%
Technologies in Live Chat in Finland (.fi)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Drift
Drift is a conversational marketing platform.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
GoSquared
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
Olark
Olark is a cloud-based live chat solution.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
Comm100
Comm100 is a provider of customer service and communication products.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
LiveHelp
LiveHelp is an online chat tool.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
LiveZilla
LiveZilla is a web-based live support platform.
Oct8ne
Oct8ne is a visual customer service software.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
Trengo
Trengo is an omnichannel communication platform that unifies all messaging channels into one single view.
Live Chat Market Share History in Finland (.fi) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 63.95% | 64.39% | 62.33% | 62.10% | 62.04% | 61.89% | 61.65% | 61.61% | 61.63% | 61.57% | 61.51% |
| Tawk.to | 10.22% | 9.90% | 10.47% | 10.50% | 10.52% | 10.51% | 10.48% | 10.48% | 10.46% | 10.54% | 10.56% |
| HubSpot Chat | 4.53% | 4.37% | 4.61% | 4.55% | 4.64% | 4.65% | 4.84% | 4.84% | 4.84% | 4.74% | 4.79% |
| Crisp Live Chat | 3.94% | 4.01% | 4.31% | 4.35% | 4.33% | 4.34% | 4.33% | 4.33% | 4.33% | 4.39% | 4.39% |
| Zendesk Chat | 3.60% | 3.45% | 3.65% | 3.72% | 3.72% | 3.73% | 3.72% | 3.72% | 3.72% | 3.75% | 3.75% |
| Pipedrive | 3.51% | 3.65% | 3.87% | 3.90% | 3.92% | 3.93% | 3.96% | 3.96% | 3.96% | 3.95% | 3.96% |
| Salesforce Service Cloud | 1.62% | 1.73% | 1.84% | 1.99% | 1.92% | 2.05% | 2.08% | 2.08% | 2.08% | 2.06% | 2.02% |
| Drift | 1.45% | 1.45% | 1.54% | 1.50% | 1.51% | 1.52% | 1.51% | 1.51% | 1.51% | 1.52% | 1.51% |
| Tidio | 1.26% | 1.24% | 1.32% | 1.32% | 1.33% | 1.31% | 1.33% | 1.35% | 1.35% | 1.34% | 1.36% |
| Smartsupp | 1.04% | 1.05% | 1.12% | 1.14% | 1.14% | 1.15% | 1.14% | 1.14% | 1.14% | 1.17% | 1.18% |
| LiveChat | 0.94% | 0.90% | 0.96% | 0.95% | 0.96% | 0.96% | 0.96% | 0.96% | 0.96% | 0.97% | 0.97% |
| LiveAgent | 0.64% | 0.64% | 0.62% | 0.63% | 0.63% | 0.63% | 0.63% | 0.65% | 0.67% | 0.64% | 0.64% |
| Pure Chat | 0.64% | 0.60% | 0.64% | 0.65% | 0.65% | 0.66% | 0.65% | 0.65% | 0.65% | 0.66% | 0.66% |
| Helpscout | 0.40% | 0.36% | 0.38% | 0.39% | 0.37% | 0.37% | 0.37% | 0.37% | 0.37% | 0.37% | 0.37% |
| SnapEngage | 0.36% | 0.30% | 0.32% | 0.30% | 0.31% | 0.31% | 0.31% | 0.31% | 0.31% | 0.29% | 0.29% |
| GoSquared | 0.34% | 0.34% | 0.36% | 0.30% | 0.31% | 0.31% | 0.31% | 0.31% | 0.31% | 0.31% | 0.31% |
| ManyChat | 0.34% | 0.34% | 0.36% | 0.37% | 0.37% | 0.37% | 0.37% | 0.37% | 0.37% | 0.37% | 0.37% |
| Chatra | 0.28% | 0.28% | 0.30% | 0.30% | 0.31% | 0.31% | 0.31% | 0.31% | 0.31% | 0.31% | 0.31% |
| Freshchat | 0.23% | 0.23% | 0.24% | 0.24% | 0.25% | 0.25% | 0.25% | 0.25% | 0.25% | 0.25% | 0.25% |
| LivePerson | 0.11% | 0.11% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% |
| Olark | 0.15% | 0.21% | 0.24% | 0.24% | 0.22% | 0.23% | 0.22% | 0.22% | 0.22% | 0.23% | 0.23% |
| Comm100 | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Facebook Chat Plugin | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| MyLiveChat | 0.08% | 0.08% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Zendesk | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Chaport | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
| LiveHelp | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
| Callbell | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Chatwoot | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Gorgias | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Oct8ne | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Trengo | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |