Global Live Chat Usage Statistics and Market Share
We are tracking usage statistics and market share of 63 web technologies in Live Chat. In March 2023 the most popular web technology in Live Chat is Intercom with 29% market share. In second place there is Tawk.to with 18% market share. After that there are Zendesk Chat with 9%, LiveChat with 6% and HubSpot Chat with 6% market share. Top 5 web technologies together have 68% market share. The remaining 58 web technologies in Live Chat have a combined market share of 32%.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 63 different technologies in Live Chat.
There are 520,165 websites using Live Chat in out database.
Live Chat Usage Statistics and Market Share in March 2023
#1 Intercom 
28.65%
#2 Tawk.to 
18.27%
#3 Zendesk Chat 
8.99%
#4 LiveChat 
6.12%
#5 HubSpot Chat 
5.88%
#6 Smartsupp 
4.80%
#7 Tidio 
3.68%
#8 Drift 
3.51%
#9 Crisp Live Chat 
3.36%
#10 Pure Chat 
2.64%
#11 ManyChat 
1.71%
#12 Podium 
1.63%
#13 Chatra 
1.32%
#14 Freshchat 
0.89%
#15 Salesforce Service Cloud 
0.86%
#16 LivePerson 
0.77%
#17 LiveAgent 
0.63%
#18 SnapEngage 
0.58%
#19 LiveZilla 
0.51%
#20 Olark 
0.48%
#21 Helpscout 
0.48%
#22 GoSquared 
0.47%
#23 Pipedrive 
0.41%
#24 JivoChat 
0.39%
#25 Envybox 
0.39%
#26 MyLiveChat 
0.35%
#27 Gorgias 
0.26%
#28 Yandex.Messenger 
0.26%
#29 Czater 
0.24%
#30 Raychat 
0.22%
#31 Chaport 
0.19%
#32 Bold Chat 
0.14%
#33 Facebook Chat Plugin 
0.14%
#34 Ada 
0.13%
#35 Comm100 
0.13%
#36 Callbell 
0.07%
#37 Chatwoot 
0.04%
#38 Re:amaze 
0.04%
#39 Zendesk 
0.04%
#40 LiveHelp 
0.03%
#41 UserLike 
0.03%
#42 Trengo 
0.03%
#43 Oct8ne 
0.03%
#44 WidgetWhats 
0.02%
#45 Apple Business Chat 
0.02%
#46 Kustomer 
0.02%
#47 Goftino 
0.02%
#48 Instabot 
0.02%
#49 Solvvy 
0.02%
#50 Rocket.Chat 
0.02%
#51 Gladly 
0.01%
#52 yellow.ai 
0.01%
#53 Chekkit 
0.01%
#54 Haptik 
0.01%
#55 Verloop 
0.01%
#56 Imber 
0.01%
#57 Dotdigital Chat 
0.00%
#58 Octane AI 
0.00%
#59 Aircall 
0.00%
#60 Kapture CRM 
0.00%
#61 HappyFox Live Chat 
0.00%
#62 Jitsi 
0.00%
#63 Rotic 
0.00%
Technologies in Live Chat
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Drift
Drift is a conversational marketing platform.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Podium
Podium is a customer communication platform for businesses who interact with customers on a local level.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
LiveZilla
LiveZilla is a web-based live support platform.
Olark
Olark is a cloud-based live chat solution.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
GoSquared
Pipedrive
Pipedrive is a cloud-based sales CRM.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
Envybox
Envybox is a multiservice for increasing sales.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
Yandex.Messenger
Yandex.Messenger is an instant messaging application.
Czater
Czater is an live chat solution with extended CRM and videochat features.
Raychat
Raychat is a free customer messaging platform.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Bold Chat
BoldChat is a live chat platform.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
Comm100
Comm100 is a provider of customer service and communication products.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.
LiveHelp
LiveHelp is an online chat tool.
UserLike
Userlike is a cloud-based live chat solution that can be integrated with existing websites.
Trengo
Trengo is an omnichannel communication platform that unifies all messaging channels into one single view.
Oct8ne
Oct8ne is a visual customer service software.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Apple Business Chat
Apple Business Chat is a service from Apple that allows your organization to directly chat with your customers using the Messages app.
Kustomer
Kustomer is a CRM platform.
Goftino
Goftino is an online chat service for web users.
Instabot
Instabot is a conversion chatbot that understands your users, and curates information, answers questions, captures contacts, and books meetings instantly.
Solvvy
Solvvy provides live chat and chatbot services.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
Gladly
Gladly is a customer service platform.
yellow.ai
yellow.ai provides chatbot and automation services.
Chekkit
Chekkit is an all-in-one review, messaging, and lead inbox software.
Haptik
Haptik is an Indian enterprise conversational AI platform founded in August 2013, and acquired by Reliance Industries Limited in 2019.
Verloop
Verloop is provider of conversational AI platform for customer support automation.
Imber
Imber is an all-in-one marketing automation platform built for customer support (live chat), sales, and marketing.
Dotdigital Chat
Dotdigital Chat is a smart, customisable widget that makes it easy for shoppers to communicate in real-time with members of your team.
Octane AI
Octane AI provides an all-in-one platform for engaging quizzes, data collection, and personalised Facebook Messenger and SMS automation.
Aircall
Aircall is a cloud-based phone system for customer support and sales teams.
Kapture CRM
Kapture CRM is an enterprise-grade SaaS-based customer support automation platform.
HappyFox Live Chat
HappyFox is a help desk ticketing system that is hosted on cloud, supporting multiple customer support channels like email, voice and live chat.
Jitsi
Jitsi is a free and open-source multiplatform voice (VoIP), videoconferencing and instant messaging applications for the web platform.
Rotic
Rotic is a conversion chatbot that answers questions, captures contacts, and books meetings.
Live Chat Market Share History in Last 12 Months
| Technology | May 2022 | June 2022 | July 2022 | August 2022 | September 2022 | October 2022 | November 2022 | December 2022 | January 2023 | February 2023 | March 2023 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 27.75% | 27.94% | 27.68% | 27.84% | 27.85% | 28.18% | 28.37% | 28.34% | 28.38% | 28.51% | 43.60% |
| Tawk.to | 22.00% | 21.83% | 20.61% | 20.01% | 19.87% | 19.31% | 18.99% | 18.87% | 18.61% | 18.43% | 27.80% |
| Zendesk Chat | 11.37% | 11.27% | 10.60% | 10.18% | 10.09% | 9.70% | 9.48% | 9.39% | 9.21% | 9.10% | 13.69% |
| LiveChat | 7.84% | 7.77% | 7.30% | 6.96% | 6.90% | 6.63% | 6.48% | 6.42% | 6.28% | 6.19% | 9.31% |
| HubSpot Chat | 4.83% | 4.89% | 4.89% | 5.18% | 5.22% | 5.42% | 5.54% | 5.59% | 5.70% | 5.81% | 8.95% |
| Smartsupp | 4.44% | 4.47% | 4.43% | 4.51% | 4.54% | 4.60% | 4.69% | 4.74% | 4.80% | 4.80% | 7.30% |
| Drift | 3.59% | 3.60% | 3.50% | 3.55% | 3.55% | 3.54% | 3.52% | 3.51% | 3.51% | 3.50% | 5.33% |
| Pure Chat | 2.80% | 2.80% | 2.70% | 2.70% | 2.70% | 2.69% | 2.68% | 2.67% | 2.67% | 2.65% | 4.02% |
| Crisp Live Chat | 2.65% | 2.69% | 2.75% | 2.92% | 2.96% | 3.14% | 3.23% | 3.30% | 3.37% | 3.37% | 5.12% |
| Podium | 1.68% | 1.68% | 1.64% | 1.64% | 1.64% | 1.64% | 1.64% | 1.63% | 1.62% | 1.63% | 2.48% |
| ManyChat | 1.60% | 1.61% | 1.60% | 1.64% | 1.66% | 1.69% | 1.71% | 1.71% | 1.72% | 1.72% | 2.60% |
| Chatra | 1.17% | 1.18% | 1.18% | 1.22% | 1.23% | 1.27% | 1.28% | 1.29% | 1.32% | 1.32% | 2.01% |
| Freshchat | 1.12% | 1.11% | 1.04% | 0.99% | 0.99% | 0.95% | 0.93% | 0.93% | 0.91% | 0.90% | 1.36% |
| LivePerson | 0.85% | 0.84% | 0.81% | 0.79% | 0.79% | 0.78% | 0.77% | 0.76% | 0.75% | 0.76% | 1.17% |
| Salesforce Service Cloud | 0.82% | 0.82% | 0.80% | 0.84% | 0.84% | 0.83% | 0.83% | 0.83% | 0.85% | 0.86% | 1.32% |
| LiveAgent | 0.70% | 0.69% | 0.67% | 0.66% | 0.66% | 0.65% | 0.64% | 0.64% | 0.64% | 0.63% | 0.95% |
| SnapEngage | 0.64% | 0.63% | 0.60% | 0.60% | 0.60% | 0.59% | 0.58% | 0.58% | 0.58% | 0.58% | 0.88% |
| GoSquared | 0.60% | 0.60% | 0.56% | 0.54% | 0.53% | 0.51% | 0.50% | 0.50% | 0.48% | 0.47% | 0.71% |
| Helpscout | 0.61% | 0.61% | 0.59% | 0.57% | 0.56% | 0.54% | 0.53% | 0.52% | 0.51% | 0.49% | 0.72% |
| LiveZilla | 0.54% | 0.54% | 0.52% | 0.52% | 0.52% | 0.52% | 0.51% | 0.51% | 0.51% | 0.51% | 0.78% |
| MyLiveChat | 0.39% | 0.39% | 0.37% | 0.37% | 0.37% | 0.36% | 0.35% | 0.35% | 0.35% | 0.35% | 0.53% |
| Pipedrive | 0.34% | 0.35% | 0.35% | 0.36% | 0.37% | 0.39% | 0.39% | 0.40% | 0.41% | 0.41% | 0.63% |
| JivoChat | 0.32% | 0.33% | 0.32% | 0.35% | 0.36% | 0.37% | 0.37% | 0.37% | 0.39% | 0.39% | 0.59% |
| Yandex.Messenger | 0.30% | 0.30% | 0.29% | 0.29% | 0.29% | 0.28% | 0.27% | 0.27% | 0.27% | 0.27% | 0.40% |
| Raychat | 0.26% | 0.26% | 0.25% | 0.24% | 0.24% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% | 0.34% |
| Czater | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% | 0.24% | 0.24% | 0.36% |
| Bold Chat | 0.19% | 0.19% | 0.18% | 0.17% | 0.16% | 0.16% | 0.15% | 0.15% | 0.15% | 0.14% | 0.21% |
| Chaport | 0.14% | 0.14% | 0.14% | 0.15% | 0.16% | 0.17% | 0.18% | 0.18% | 0.19% | 0.19% | 0.29% |
| Ada | 0.09% | 0.09% | 0.10% | 0.11% | 0.11% | 0.12% | 0.12% | 0.13% | 0.13% | 0.13% | 0.20% |
| UserLike | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.03% | 0.05% |
| LiveHelp | 0.04% | 0.04% | 0.04% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.05% |
| Instabot | 0.03% | 0.03% | 0.03% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.03% |
| Zendesk | 0.03% | 0.03% | 0.02% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.04% | 0.04% | 0.06% |
| Olark | 0.02% | 0.02% | 0.07% | 0.18% | 0.19% | 0.25% | 0.27% | 0.28% | 0.33% | 0.41% | 0.73% |
| Aircall | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| Jitsi | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |