Global Live Chat Usage Statistics and Market Share
We are tracking usage statistics and market share of 66 web technologies in Live Chat. In April 2024 the most popular web technology in Live Chat is Intercom with 28% market share. In second place there is Tawk.to with 16% market share. After that there are Zendesk Chat with 7%, HubSpot Chat with 5% and LiveChat with 5% market share. Top 5 web technologies together have 61% market share. The remaining 61 web technologies in Live Chat have a combined market share of 39%.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 66 different technologies in Live Chat.
There are 746,255 websites using Live Chat in out database.
Live Chat Usage Statistics and Market Share in April 2024
#1 Intercom 28.09%
#2 Tawk.to 15.70%
#3 Zendesk Chat 7.16%
#4 HubSpot Chat 6.40%
#5 LiveChat 5.25%
#6 Smartsupp 5.17%
#7 Salesforce Service Cloud 3.97%
#8 Tidio 3.60%
#9 Crisp Live Chat 3.60%
#10 Drift 3.46%
#11 Pure Chat 2.73%
#12 Podium 1.96%
#13 ManyChat 1.71%
#14 Chatra 1.43%
#15 Olark 1.27%
#16 Freshchat 0.83%
#17 LivePerson 0.77%
#18 Envybox 0.66%
#19 LiveAgent 0.59%
#20 SnapEngage 0.56%
#21 LiveZilla 0.54%
#22 Pipedrive 0.48%
#23 MyLiveChat 0.35%
#24 GoSquared 0.34%
#25 JivoChat 0.34%
#26 Helpscout 0.29%
#27 Czater 0.25%
#28 Yandex.Messenger 0.25%
#29 Comm100 0.25%
#30 Chaport 0.23%
#31 Gorgias 0.23%
#32 Raychat 0.22%
#33 Facebook Chat Plugin 0.17%
#34 Ada 0.15%
#35 Callbell 0.12%
#36 Bold Chat 0.10%
#37 Chatwoot 0.08%
#38 Re:amaze 0.08%
#39 Oct8ne 0.07%
#40 Zendesk 0.06%
#41 Trengo 0.05%
#42 WidgetWhats 0.05%
#43 Apple Business Chat 0.05%
#44 Kustomer 0.04%
#45 Gladly 0.04%
#46 Chekkit 0.03%
#47 LiveHelp 0.03%
#48 UserLike 0.03%
#49 yellow.ai 0.03%
#50 Goftino 0.03%
#51 Rocket.Chat 0.02%
#52 Haptik 0.02%
#53 Solvvy 0.02%
#54 Instabot 0.02%
#55 Verloop 0.01%
#56 Dotdigital Chat 0.01%
#57 Imber 0.01%
#58 Octane AI 0.00%
#59 Kapture CRM 0.00%
#60 Aircall 0.00%
#61 HappyFox Live Chat 0.00%
#62 Rotic 0.00%
#63 Help Scout 0.00%
#64 Jitsi 0.00%
#65 WhatsApp Business Chat 0.00%
#66 Zoko 0.00%
Technologies in Live Chat
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Drift
Drift is a conversational marketing platform.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Podium
Podium is a customer communication platform for businesses who interact with customers on a local level.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Olark
Olark is a cloud-based live chat solution.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
Envybox
Envybox is a multiservice for increasing sales.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
LiveZilla
LiveZilla is a web-based live support platform.
Pipedrive
Pipedrive is a cloud-based sales CRM.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
GoSquared
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
Czater
Czater is an live chat solution with extended CRM and videochat features.
Yandex.Messenger
Yandex.Messenger is an instant messaging application.
Comm100
Comm100 is a provider of customer service and communication products.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
Raychat
Raychat is a free customer messaging platform.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
Bold Chat
BoldChat is a live chat platform.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Oct8ne
Oct8ne is a visual customer service software.
Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.
Trengo
Trengo is an omnichannel communication platform that unifies all messaging channels into one single view.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Apple Business Chat
Apple Business Chat is a service from Apple that allows your organization to directly chat with your customers using the Messages app.
Kustomer
Kustomer is a CRM platform.
Gladly
Gladly is a customer service platform.
Chekkit
Chekkit is an all-in-one review, messaging, and lead inbox software.
LiveHelp
LiveHelp is an online chat tool.
UserLike
Userlike is a cloud-based live chat solution that can be integrated with existing websites.
yellow.ai
yellow.ai provides chatbot and automation services.
Goftino
Goftino is an online chat service for web users.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
Haptik
Haptik is an Indian enterprise conversational AI platform founded in August 2013, and acquired by Reliance Industries Limited in 2019.
Solvvy
Solvvy provides live chat and chatbot services.
Instabot
Instabot is a conversion chatbot that understands your users, and curates information, answers questions, captures contacts, and books meetings instantly.
Verloop
Verloop is provider of conversational AI platform for customer support automation.
Dotdigital Chat
Dotdigital Chat is a smart, customisable widget that makes it easy for shoppers to communicate in real-time with members of your team.
Imber
Imber is an all-in-one marketing automation platform built for customer support (live chat), sales, and marketing.
Octane AI
Octane AI provides an all-in-one platform for engaging quizzes, data collection, and personalised Facebook Messenger and SMS automation.
Kapture CRM
Kapture CRM is an enterprise-grade SaaS-based customer support automation platform.
Aircall
Aircall is a cloud-based phone system for customer support and sales teams.
HappyFox Live Chat
HappyFox is a help desk ticketing system that is hosted on cloud, supporting multiple customer support channels like email, voice and live chat.
Rotic
Rotic is a conversion chatbot that answers questions, captures contacts, and books meetings.
Help Scout
Help Scout is a customer service platform including email, a knowledge base tool and live chat.
Jitsi
Jitsi is a free and open-source multiplatform voice (VoIP), videoconferencing and instant messaging applications for the web platform.
WhatsApp Business Chat
WhatsApp Business is a free to download app available on Android and iPhone using which businesses can connect with their customers.
Zoko
Zoko is an all-in-one system that leverages the WhatsApp API to help you do business, on WhatsApp
Live Chat Market Share History in Last 12 Months
Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
---|---|---|---|---|---|---|---|---|---|---|---|
Intercom | 29.30% | 29.52% | 29.57% | 28.58% | 28.35% | 28.27% | 28.19% | 28.20% | 28.21% | 28.22% | 28.09% |
Tawk.to | 16.96% | 16.37% | 16.23% | 16.36% | 16.27% | 16.24% | 16.22% | 15.99% | 16.00% | 15.83% | 15.70% |
Zendesk Chat | 8.10% | 7.73% | 7.65% | 7.69% | 7.63% | 7.60% | 7.58% | 7.39% | 7.39% | 7.23% | 7.16% |
HubSpot Chat | 5.97% | 6.00% | 6.04% | 6.10% | 6.20% | 6.24% | 6.28% | 6.45% | 6.47% | 6.45% | 6.40% |
LiveChat | 5.63% | 5.43% | 5.39% | 5.42% | 5.37% | 5.35% | 5.35% | 5.30% | 5.30% | 5.29% | 5.25% |
Smartsupp | 4.93% | 4.95% | 4.96% | 5.05% | 5.08% | 5.09% | 5.11% | 5.16% | 5.16% | 5.20% | 5.17% |
Tidio | 3.60% | 3.56% | 3.57% | 3.61% | 3.62% | 3.63% | 3.63% | 3.68% | 3.67% | 3.62% | 3.60% |
Drift | 3.45% | 3.44% | 3.44% | 3.49% | 3.48% | 3.48% | 3.48% | 3.48% | 3.47% | 3.47% | 3.46% |
Crisp Live Chat | 3.44% | 3.47% | 3.47% | 3.53% | 3.54% | 3.55% | 3.55% | 3.58% | 3.58% | 3.62% | 3.60% |
Pure Chat | 2.64% | 2.66% | 2.67% | 2.72% | 2.73% | 2.73% | 2.73% | 2.74% | 2.74% | 2.75% | 2.73% |
ManyChat | 1.69% | 1.68% | 1.68% | 1.71% | 1.71% | 1.71% | 1.71% | 1.72% | 1.72% | 1.72% | 1.71% |
Podium | 1.76% | 1.79% | 1.80% | 1.84% | 1.86% | 1.87% | 1.88% | 1.93% | 1.93% | 1.97% | 1.96% |
Chatra | 1.35% | 1.36% | 1.36% | 1.39% | 1.40% | 1.40% | 1.40% | 1.42% | 1.42% | 1.43% | 1.43% |
Salesforce Service Cloud | 1.92% | 2.63% | 2.77% | 2.93% | 3.14% | 3.21% | 3.20% | 3.23% | 3.21% | 3.37% | 3.97% |
Freshchat | 0.86% | 0.84% | 0.84% | 0.85% | 0.85% | 0.85% | 0.85% | 0.83% | 0.83% | 0.84% | 0.83% |
LivePerson | 0.78% | 0.78% | 0.77% | 0.78% | 0.79% | 0.79% | 0.78% | 0.78% | 0.78% | 0.78% | 0.77% |
LiveAgent | 0.60% | 0.58% | 0.58% | 0.58% | 0.58% | 0.58% | 0.58% | 0.58% | 0.58% | 0.59% | 0.59% |
Olark | 0.92% | 1.06% | 1.07% | 1.11% | 1.15% | 1.17% | 1.18% | 1.21% | 1.21% | 1.27% | 1.27% |
SnapEngage | 0.57% | 0.56% | 0.56% | 0.56% | 0.56% | 0.56% | 0.56% | 0.56% | 0.56% | 0.56% | 0.56% |
Envybox | 0.58% | 0.59% | 0.60% | 0.61% | 0.62% | 0.62% | 0.63% | 0.64% | 0.64% | 0.66% | 0.66% |
LiveZilla | 0.53% | 0.52% | 0.52% | 0.53% | 0.53% | 0.54% | 0.54% | 0.54% | 0.54% | 0.54% | 0.54% |
Helpscout | 0.35% | 0.32% | 0.31% | 0.31% | 0.31% | 0.30% | 0.30% | 0.30% | 0.30% | 0.30% | 0.29% |
GoSquared | 0.40% | 0.37% | 0.36% | 0.36% | 0.36% | 0.36% | 0.36% | 0.35% | 0.35% | 0.35% | 0.34% |
Pipedrive | 0.44% | 0.44% | 0.44% | 0.45% | 0.46% | 0.46% | 0.46% | 0.47% | 0.47% | 0.48% | 0.48% |
JivoChat | 0.40% | 0.40% | 0.39% | 0.40% | 0.40% | 0.40% | 0.41% | 0.39% | 0.39% | 0.34% | 0.34% |
MyLiveChat | 0.35% | 0.34% | 0.35% | 0.35% | 0.35% | 0.36% | 0.36% | 0.36% | 0.35% | 0.36% | 0.35% |
Gorgias | 0.26% | 0.26% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% |
Yandex.Messenger | 0.25% | 0.25% | 0.25% | 0.25% | 0.25% | 0.25% | 0.25% | 0.25% | 0.25% | 0.25% | 0.25% |
Czater | 0.24% | 0.24% | 0.24% | 0.25% | 0.25% | 0.25% | 0.25% | 0.25% | 0.25% | 0.26% | 0.25% |
Raychat | 0.22% | 0.21% | 0.21% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% |
Chaport | 0.20% | 0.21% | 0.21% | 0.22% | 0.22% | 0.22% | 0.22% | 0.23% | 0.23% | 0.23% | 0.23% |
Comm100 | 0.19% | 0.21% | 0.22% | 0.23% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.25% | 0.25% |
Facebook Chat Plugin | 0.16% | 0.16% | 0.16% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% |
Ada | 0.14% | 0.14% | 0.14% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% |
Bold Chat | 0.12% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.10% | 0.10% |
Callbell | 0.09% | 0.10% | 0.10% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.12% | 0.12% |
Chatwoot | 0.05% | 0.12% | 0.12% | 0.11% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.08% | 0.08% |
Re:amaze | 0.06% | 0.07% | 0.07% | 0.07% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% |
Trengo | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.06% | 0.06% | 0.06% | 0.05% |
Zendesk | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.06% | 0.06% |
Oct8ne | 0.05% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.07% | 0.07% |
LiveHelp | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
UserLike | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
WidgetWhats | 0.03% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.05% | 0.05% | 0.05% | 0.05% |
Apple Business Chat | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.05% | 0.05% |
Goftino | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
Kustomer | 0.03% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
Instabot | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
Solvvy | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
Rocket.Chat | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.03% | 0.02% |
Chekkit | 0.02% | 0.02% | 0.02% | 0.02% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
Gladly | 0.02% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.04% | 0.04% | 0.04% | 0.04% |
yellow.ai | 0.02% | 0.02% | 0.02% | 0.02% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
Haptik | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
Verloop | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
Imber | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
Dotdigital Chat | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
Octane AI | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
Aircall | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
Kapture CRM | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
HappyFox Live Chat | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
Rotic | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
Help Scout | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
Jitsi | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |