Global Live Chat Usage Statistics and Market Share - Intercom, Tawk.to, Zendesk Chat, LiveChat, HubSpot Chat, Smartsupp, Drift, Tidio...
We are tracking usage statistics and market share of 61 web technologies in Live Chat. In August 2022 the most popular web technology in Live Chat is Intercom with 28% market share. In second place there is Tawk.to with 20% market share. After that there are Zendesk Chat with 10%, LiveChat with 5% and HubSpot Chat with 5% market share. Top 5 web technologies together have 69% market share. The remaining 56 web technologies in Live Chat have a combined market share of 31%.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 61 different technologies in Live Chat.
There are 708,209 websites using Live Chat in out database.
Live Chat Usage Statistics and Market Share in August 2022
#1 Intercom 
27.67%
#2 Tawk.to 
20.28%
#3 Zendesk Chat 
10.36%
#4 LiveChat 
7.09%
#5 HubSpot Chat 
5.11%
#6 Smartsupp 
4.46%
#7 Drift 
3.56%
#8 Tidio 
3.09%
#9 Crisp Live Chat 
2.83%
#10 Pure Chat 
2.71%
#11 Podium 
1.65%
#12 ManyChat 
1.63%
#13 Chatra 
1.21%
#14 Freshchat 
1.01%
#15 Salesforce Service Cloud 
0.84%
#16 LivePerson 
0.80%
#17 LiveAgent 
0.66%
#18 SnapEngage 
0.61%
#19 Helpscout 
0.58%
#20 GoSquared 
0.55%
#21 LiveZilla 
0.52%
#22 MyLiveChat 
0.37%
#23 Pipedrive 
0.36%
#24 JivoChat 
0.33%
#25 Yandex.Messenger 
0.29%
#26 Raychat 
0.24%
#27 Czater 
0.23%
#28 Bold Chat 
0.17%
#29 Olark 
0.15%
#30 Chaport 
0.15%
#31 Ada 
0.11%
#32 Gorgias 
0.07%
#33 Envybox 
0.05%
#34 UserLike 
0.04%
#35 LiveHelp 
0.04%
#36 Comm100 
0.03%
#37 Facebook Chat Plugin 
0.03%
#38 Zendesk 
0.03%
#39 Instabot 
0.02%
#40 Callbell 
0.01%
#41 Re:amaze 
0.01%
#42 Chatwoot 
0.01%
#43 Kustomer 
0.01%
#44 Oct8ne 
0.01%
#45 Apple Business Chat 
0.01%
#46 Trengo 
0.01%
#47 Gladly 
0.00%
#48 yellow.ai 
0.00%
#49 Rocket.Chat 
0.00%
#50 WidgetWhats 
0.00%
#51 Solvvy 
0.00%
#52 Goftino 
0.00%
#53 Haptik 
0.00%
#54 Verloop 
0.00%
#55 Chekkit 
0.00%
#56 Dotdigital Chat 
0.00%
#57 Aircall 
0.00%
#58 Imber 
0.00%
#59 Jitsi 
0.00%
#60 Kapture CRM 
0.00%
#61 Octane AI 
0.00%
Technologies in Live Chat
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Drift
Drift is a conversational marketing platform.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Podium
Podium is a customer communication platform for businesses who interact with customers on a local level.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
GoSquared
LiveZilla
LiveZilla is a web-based live support platform.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Pipedrive
Pipedrive is a cloud-based sales CRM.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
Yandex.Messenger
Yandex.Messenger is an instant messaging application.
Raychat
Raychat is a free customer messaging platform.
Czater
Czater is an live chat solution with extended CRM and videochat features.
Bold Chat
BoldChat is a live chat platform.
Olark
Olark is a cloud-based live chat solution.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
Envybox
Envybox is a multiservice for increasing sales.
UserLike
Userlike is a cloud-based live chat solution that can be integrated with existing websites.
LiveHelp
LiveHelp is an online chat tool.
Comm100
Comm100 is a provider of customer service and communication products.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.
Instabot
Instabot is a conversion chatbot that understands your users, and curates information, answers questions, captures contacts, and books meetings instantly.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
Kustomer
Kustomer is a CRM platform.
Oct8ne
Oct8ne is a visual customer service software.
Apple Business Chat
Apple Business Chat is a service from Apple that allows your organization to directly chat with your customers using the Messages app.
Trengo
Trengo is an omnichannel communication platform that unifies all messaging channels into one single view.
Gladly
Gladly is a customer service platform.
yellow.ai
yellow.ai provides chatbot and automation services.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Solvvy
Solvvy provides live chat and chatbot services.
Goftino
Goftino is an online chat service for web users.
Haptik
Haptik is an Indian enterprise conversational AI platform founded in August 2013, and acquired by Reliance Industries Limited in 2019.
Verloop
Verloop is provider of conversational AI platform for customer support automation.
Chekkit
Chekkit is an all-in-one review, messaging, and lead inbox software.
Dotdigital Chat
Dotdigital Chat is a smart, customisable widget that makes it easy for shoppers to communicate in real-time with members of your team.
Aircall
Aircall is a cloud-based phone system for customer support and sales teams.
Imber
Imber is an all-in-one marketing automation platform built for customer support (live chat), sales, and marketing.
Jitsi
Jitsi is a free and open-source multiplatform voice (VoIP), videoconferencing and instant messaging applications for the web platform.
Kapture CRM
Kapture CRM is an enterprise-grade SaaS-based customer support automation platform.
Octane AI
Octane AI provides an all-in-one platform for engaging quizzes, data collection, and personalised Facebook Messenger and SMS automation.
Live Chat Market Share History in Last 12 Months
| Technology | September 2021 | October 2021 | November 2021 | December 2021 | January 2022 | February 2022 | March 2022 | April 2022 | May 2022 | June 2022 | July 2022 | August 2022 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 26.87% | 27.06% | 27.00% | 27.07% | 27.26% | 27.50% | 27.62% | 27.53% | 27.75% | 27.94% | 27.68% | 27.67% |
| Tawk.to | 24.52% | 23.71% | 23.08% | 22.59% | 22.35% | 22.24% | 22.18% | 22.12% | 22.00% | 21.83% | 20.61% | 20.28% |
| Zendesk Chat | 13.04% | 12.49% | 12.11% | 11.79% | 11.63% | 11.56% | 11.50% | 11.45% | 11.37% | 11.27% | 10.60% | 10.36% |
| LiveChat | 9.14% | 8.70% | 8.44% | 8.22% | 8.12% | 8.07% | 8.01% | 7.96% | 7.84% | 7.77% | 7.30% | 7.09% |
| Drift | 4.04% | 3.91% | 3.79% | 3.69% | 3.65% | 3.63% | 3.60% | 3.59% | 3.59% | 3.60% | 3.50% | 3.56% |
| Crisp Live Chat | 4.00% | 3.54% | 3.25% | 3.01% | 2.86% | 2.73% | 2.67% | 2.66% | 2.65% | 2.69% | 2.75% | 2.83% |
| Pure Chat | 2.99% | 2.98% | 2.92% | 2.86% | 2.83% | 2.82% | 2.84% | 2.84% | 2.80% | 2.80% | 2.70% | 2.71% |
| Smartsupp | 2.42% | 2.94% | 3.68% | 4.22% | 4.38% | 4.38% | 4.41% | 4.44% | 4.44% | 4.47% | 4.43% | 4.46% |
| HubSpot Chat | 2.36% | 3.24% | 3.81% | 4.34% | 4.43% | 4.47% | 4.55% | 4.71% | 4.83% | 4.89% | 4.89% | 5.11% |
| ManyChat | 1.80% | 1.75% | 1.70% | 1.66% | 1.65% | 1.64% | 1.62% | 1.61% | 1.60% | 1.61% | 1.60% | 1.63% |
| Freshchat | 1.26% | 1.22% | 1.18% | 1.15% | 1.14% | 1.13% | 1.13% | 1.12% | 1.12% | 1.11% | 1.04% | 1.01% |
| LivePerson | 0.98% | 0.94% | 0.91% | 0.88% | 0.87% | 0.86% | 0.86% | 0.85% | 0.85% | 0.84% | 0.81% | 0.80% |
| LiveAgent | 0.77% | 0.75% | 0.73% | 0.71% | 0.70% | 0.70% | 0.70% | 0.70% | 0.70% | 0.69% | 0.67% | 0.66% |
| Salesforce Service Cloud | 0.70% | 0.73% | 0.74% | 0.74% | 0.75% | 0.76% | 0.77% | 0.80% | 0.82% | 0.82% | 0.80% | 0.84% |
| SnapEngage | 0.68% | 0.66% | 0.66% | 0.64% | 0.64% | 0.64% | 0.64% | 0.64% | 0.64% | 0.63% | 0.60% | 0.61% |
| GoSquared | 0.68% | 0.66% | 0.64% | 0.63% | 0.62% | 0.62% | 0.61% | 0.61% | 0.60% | 0.60% | 0.56% | 0.55% |
| Helpscout | 0.57% | 0.58% | 0.57% | 0.57% | 0.57% | 0.57% | 0.58% | 0.60% | 0.61% | 0.61% | 0.59% | 0.58% |
| Yandex.Messenger | 0.42% | 0.39% | 0.36% | 0.34% | 0.32% | 0.31% | 0.30% | 0.30% | 0.30% | 0.30% | 0.29% | 0.29% |
| Podium | 0.42% | 0.91% | 1.21% | 1.38% | 1.53% | 1.60% | 1.63% | 1.65% | 1.68% | 1.68% | 1.64% | 1.65% |
| Chatra | 0.37% | 0.60% | 0.78% | 0.93% | 1.07% | 1.13% | 1.14% | 1.16% | 1.17% | 1.18% | 1.18% | 1.21% |
| Pipedrive | 0.31% | 0.31% | 0.32% | 0.32% | 0.32% | 0.32% | 0.33% | 0.33% | 0.34% | 0.35% | 0.35% | 0.36% |
| Raychat | 0.30% | 0.29% | 0.28% | 0.27% | 0.27% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% | 0.25% | 0.24% |
| LiveZilla | 0.27% | 0.37% | 0.43% | 0.48% | 0.54% | 0.54% | 0.54% | 0.54% | 0.54% | 0.54% | 0.52% | 0.52% |
| MyLiveChat | 0.22% | 0.29% | 0.34% | 0.38% | 0.39% | 0.39% | 0.39% | 0.39% | 0.39% | 0.39% | 0.37% | 0.37% |
| Bold Chat | 0.22% | 0.21% | 0.20% | 0.20% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.19% | 0.18% | 0.17% |
| JivoChat | 0.21% | 0.26% | 0.29% | 0.32% | 0.33% | 0.32% | 0.32% | 0.32% | 0.32% | 0.33% | 0.32% | 0.33% |
| Czater | 0.12% | 0.15% | 0.19% | 0.22% | 0.22% | 0.22% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% |
| UserLike | 0.08% | 0.09% | 0.09% | 0.10% | 0.07% | 0.06% | 0.05% | 0.05% | 0.04% | 0.04% | 0.04% | 0.04% |
| Chaport | 0.08% | 0.10% | 0.11% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.14% | 0.14% | 0.14% | 0.15% |
| Ada | 0.05% | 0.06% | 0.06% | 0.07% | 0.07% | 0.07% | 0.08% | 0.08% | 0.09% | 0.09% | 0.10% | 0.11% |
| LiveHelp | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
| Instabot | 0.04% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.02% |
| Olark | 0.03% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.07% | 0.15% |
| Zendesk | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.03% | 0.03% | 0.03% | 0.02% | 0.03% |
| Aircall | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| Jitsi | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |