Global Live Chat Usage Statistics and Market Share
We are tracking usage statistics and market share of 66 web technologies in Live Chat. In May 2025 the most popular web technology in Live Chat is Intercom with 27% market share. In second place there is Tawk.to with 14% market share. After that there are HubSpot Chat with 7%, Salesforce Service Cloud with 6% and Zendesk Chat with 6% market share. Top 5 web technologies together have 61% market share. The remaining 61 web technologies in Live Chat have a combined market share of 39%.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 66 different technologies in Live Chat.
There are 760,195 websites using Live Chat in out database.
Live Chat Usage Statistics and Market Share in May 2025
#1 Intercom 
27.40%
#2 Tawk.to 
14.29%
#3 HubSpot Chat 
6.70%
#4 Salesforce Service Cloud 
6.70%
#5 Zendesk Chat 
6.47%
#6 Smartsupp 
5.32%
#7 LiveChat 
4.76%
#8 Crisp Live Chat 
4.11%
#9 Tidio 
3.30%
#10 Drift 
3.25%
#11 Pure Chat 
2.67%
#12 Podium 
2.12%
#13 ManyChat 
1.65%
#14 Chatra 
1.48%
#15 Olark 
1.38%
#16 Freshchat 
0.77%
#17 LivePerson 
0.73%
#18 Envybox 
0.61%
#19 LiveAgent 
0.56%
#20 SnapEngage 
0.55%
#21 Pipedrive 
0.54%
#22 LiveZilla 
0.50%
#23 Chaport 
0.37%
#24 MyLiveChat 
0.33%
#25 JivoChat 
0.32%
#26 GoSquared 
0.29%
#27 Comm100 
0.29%
#28 Czater 
0.25%
#29 Yandex.Messenger 
0.24%
#30 Helpscout 
0.23%
#31 Raychat 
0.21%
#32 Facebook Chat Plugin 
0.17%
#33 Ada 
0.15%
#34 Callbell 
0.15%
#35 Gorgias 
0.14%
#36 Chatwoot 
0.13%
#37 Re:amaze 
0.10%
#38 Bold Chat 
0.09%
#39 Oct8ne 
0.09%
#40 WidgetWhats 
0.07%
#41 Zendesk 
0.07%
#42 Trengo 
0.06%
#43 Gladly 
0.05%
#44 Apple Business Chat 
0.05%
#45 Kustomer 
0.05%
#46 yellow.ai 
0.04%
#47 Chekkit 
0.04%
#48 Haptik 
0.03%
#49 Goftino 
0.03%
#50 UserLike 
0.03%
#51 Rocket.Chat 
0.03%
#52 LiveHelp 
0.02%
#53 Solvvy 
0.02%
#54 Instabot 
0.01%
#55 Verloop 
0.01%
#56 Dotdigital Chat 
0.01%
#57 Imber 
0.01%
#58 Kapture CRM 
0.00%
#59 Octane AI 
0.00%
#60 Aircall 
0.00%
#61 HappyFox Live Chat 
0.00%
#62 Rotic 
0.00%
#63 Help Scout 
0.00%
#64 Jitsi 
0.00%
#65 WhatsApp Business Chat 
0.00%
#66 Zoko 
0.00%
Technologies in Live Chat
Intercom
Intercom is a live chat and messaging platform for businesses to engage with their customers in real-time, improve customer support, and drive conversions. It allows businesses to connect with website visitors, social media followers, and app users through personalized conversations. Intercom also provides features such as customer segmentation, analytics, and automation to help businesses better understand and serve their customers.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
HubSpot Chat
HubSpot Chat is a feature within HubSpot's CRM suite that enables businesses to engage in real-time conversations with their website visitors, enhancing customer support and sales opportunities. It allows for personalized interactions through chat windows, providing a seamless experience for users and aiding in lead generation.
Salesforce Service Cloud
Salesforce Service Cloud is a customer service and support platform that allows businesses to provide real-time chat support to their customers, track customer interactions, and provide personalized support. It also includes features for case management, knowledge management, and social media integration. The platform enables businesses to improve customer satisfaction and operational efficiency by streamlining communication and support processes.
Zendesk Chat
Zendesk Chat is a customer service tool that enables businesses to provide real-time support to customers through live chat on their websites. It allows agents to connect with customers, resolve issues, and gather feedback in a seamless and efficient manner. Zendesk Chat is easy to set up and customize, providing a user-friendly interface for both agents and customers.
Smartsupp
Smartsupp provides a live chat support solution for websites and apps, enabling businesses to engage with customers in real-time and improve customer satisfaction. The platform offers customizable chat windows, automatic chat triggers, and integration with various third-party tools. It also provides analytics and reporting features to track performance and measure customer interactions.
LiveChat
LiveChat is a web-based live chat software that enables businesses to engage in real-time conversations with their website visitors, improving customer service and increasing conversions. It allows for personalized, one-on-one interactions with customers, and provides analytics and reporting features to track chat performance.
Crisp Live Chat
Crisp Live Chat is a user-friendly, all-in-one customer support tool that allows businesses to engage customers in real-time with live chat, automate conversations, and gather customer insights through chat analytics. Streamlined interface and robust features for efficient customer service. Great for enhancing customer experience and boosting sales.
Tidio
Tidio is a user-friendly live chat software that enables businesses to provide real-time customer support and engage with customers through instant messaging on their website or mobile app. It also offers features such as customer segmentation, chat analytics, and integrations with other tools. Tidio helps businesses improve customer satisfaction and increase sales by providing quick and personalized support.
Drift
Drift is a cloud-based live chat tool for businesses to engage with website visitors in real-time. To use Drift, users create personalized chatbots and conversations to interact with potential customers, gather information, and convert leads. The platform also integrates with other marketing and CRM tools to streamline the sales process.
Pure Chat
Pure Chat is a comprehensive live chat software that enables businesses to engage and support customers in real-time through chat windows. It offers advanced features such as automated chatbots, personalized customer experiences, and detailed analytics to enhance customer service and boost business productivity. Pure Chat supports multiple languages, integrates with various platforms, and provides a user-friendly interface for both agents and customers.
Podium
Podium (https://www.podium.com / Widgets) is an all-in-one platform for remote and in-person events, offering tools for live streaming, audience engagement, and analytics. The widgets enable seamless integration and customization for various event types, enhancing the attendee experience. Podium also provides features for ticketing, virtual backgrounds, and interactive polls.
ManyChat
ManyChat is a marketing automation platform that allows businesses to automate and scale their customer interactions on messaging platforms like Facebook Messenger, WhatsApp, and Instagram Direct. It enables companies to create personalized chatbots, send targeted messages, and analyze customer data to improve engagement and drive sales.
Chatra
Chatra is an all-in-one live chat tool that enables businesses to engage with their customers in real time, increasing customer satisfaction and sales. Chatra offers easy integration with websites, multiple chat window options, and automation features for improved efficiency. It also provides detailed analytics to track chat performance and customer behavior.
Olark
Olark is a live chat customer service platform that enables businesses to engage with their website visitors in real-time, providing instant support and enhancing customer satisfaction. It offers customizable chat windows, automated responses, and advanced analytics to track conversations and improve chat interactions. Olark helps businesses boost customer engagement and drive sales by ensuring quick and effective communication with potential and existing customers.
Freshchat
Freshchat is a live chat software that enables businesses to communicate with their customers in real-time, improving customer satisfaction and support. It provides features such as chatbots, conversation history, multi-agent support, and integrations with other tools. It helps businesses to enhance their customer engagement and drive sales.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
Envybox
Envybox is a platform that offers customizable and pre-built widgets for e-commerce websites, enabling store owners to enhance their online storefronts with various interactive and visually appealing elements. Envybox provides a user-friendly interface to easily integrate these widgets and track performance. Envybox.
LiveAgent
LiveAgent is a comprehensive live chat software that enables businesses to provide real-time customer support and engage with their customers through chat, social media, and email. It offers features such as ticketing, knowledge base, and analytics to help businesses improve customer satisfaction and increase conversions. LiveAgent also integrates with popular CRM and marketing tools, making it a one-stop solution for customer engagement and support.
SnapEngage
SnapEngage is a live chat tool for businesses to interact with their customers in real-time, improving customer service and engagement. SnapEngage offers a user-friendly interface and advanced features such as automation, analytics, and multiple integrations to enhance customer support and increase customer satisfaction.
Pipedrive
Pipedrive is a cloud-based sales management software that helps teams track and organize their sales pipeline, automate workflows, and collaborate in real-time to close deals efficiently. Live Chat is a feature within Pipedrive that enables users to engage in real-time conversations with their prospects, providing support, answering questions, and nurturing leads.
LiveZilla
LiveZilla is a cloud-based live chat software that enables businesses to provide instant customer support and engagement through real-time messaging. It allows users to manage multiple chat conversations, customize chat widgets, and integrate with other tools for improved customer service.
Chaport
Chaport is a live chat platform designed for businesses to engage with their customers in real-time. It offers an easy-to-use interface and advanced features to improve customer service and enhance user experience. The platform supports multiple languages and integrates with various CRM systems.
MyLiveChat
MyLiveChat is a live chat software that enables businesses to communicate with their customers in real-time, providing support, engaging in sales, and collecting customer feedback through a user-friendly interface. The platform offers features such as multi-agent management, chat analytics, and integration with popular CRM systems. It helps businesses enhance customer satisfaction and increase sales.
JivoChat
JivoChat is a live chat software that enables businesses to communicate with their website visitors in real-time, enhancing customer engagement and support. It offers features such as chatbots, multi-agent support, and analytics to improve customer interactions and boost sales.
GoSquared
GoSquared is a real-time web analytics tool that provides a user-friendly, easy-to-use dashboard for tracking website performance, traffic sources, and user behavior. It offers quick insights into visitor data, allows for customization of widgets, and integrates with other platforms to enhance online marketing efforts.
Comm100
Comm100 is an all-in-one live chat software for websites, enabling businesses to provide instant customer support through live chat, chatbots, and knowledge base. Comm100 supports multi-lingual communication, integrates with popular CRM systems, and offers advanced analytics and reporting features for measuring chat performance.
Czater
Czater is a Polish live chat platform that enables businesses to connect with their customers in real-time through live chat support. Czater provides a user-friendly interface, allows for the integration of various communication channels, and offers analytics to track customer interactions and measure the effectiveness of customer service.
Yandex.Messenger
Yandex.Messenger is a messaging platform that allows users to communicate with friends, family, and businesses through text, voice, and video messages via embedded chat widgets on websites and applications. It is integrated with Yandex services and offers various features such as translation, stickers, and polls. The platform is designed to enhance user engagement and provide a seamless communication experience.
Helpscout
Helpscout is a customer support software that enables businesses to manage and automate their customer interactions, including live chat, email, and social media. The Live Chat feature allows businesses to have real-time conversations with customers, providing instant support and improving customer satisfaction. It also offers features such as chat transcripts, customer data management, and integration with other tools for seamless workflow.
Raychat
Raychat is a live chat platform that allows businesses to connect with their customers in real-time, providing instant support and enhancing customer satisfaction. It offers various features such as automated chatbots, manual agents, and multi-language support to improve customer engagement and interaction.
Facebook Chat Plugin
Facebook Chat Plugin is a tool that allows businesses to integrate a live chat feature on their website, enabling customers to communicate directly with a business representative. It facilitates real-time customer support and engagement through the Messenger platform. It's easy to set up and enhances user experience by providing immediate assistance.
Ada
Ada is a conversational AI chatbot designed to assist users with a wide range of tasks. It is particularly adept at providing customer support, answering questions, and offering recommendations. Ada's user-friendly interface and natural language processing capabilities make it an efficient and intuitive tool for both businesses and individuals. It is capable of handling complex queries and can be easily integrated into various platforms and applications.
Callbell
Callbell is a user-friendly live chat platform designed to enhance customer engagement and support for businesses of all sizes. It offers seamless integration with various CRM systems, intuitive chat interfaces, and advanced analytics to track interactions and improve customer satisfaction.
Gorgias
Gorgias is a platform that offers high-quality custom essay writing and research services for students and professionals, with a focus on providing original, plagiarism-free content and expert assistance. Gorgias' live chat feature enables clients to communicate with their assigned writers or support team in real-time for guidance and feedback.
Chatwoot
Chatwoot is an open-source live chat platform that enables businesses to engage with their customers in real-time, improving customer satisfaction and support. It provides features such as conversation history, customer segmentation, and integrations with popular tools like Zapier and Freshdesk. With its self-hosted and cloud-based options, Chatwoot offers flexibility and scalability for businesses of all sizes.
Re:amaze
Re:amaze is a comprehensive live chat software platform designed to enhance customer engagement and support by providing businesses with powerful tools to manage and scale their chat interactions. It offers real-time chat, automation features, and analytics to improve customer service efficiency and satisfaction.
Bold Chat
Bold Chat is a live chat software that enables businesses to offer instant customer support and improve customer experience through real-time communication. It allows businesses to connect with their customers through chat windows, track conversations, and handle multiple customer inquiries simultaneously. Bold Chat also integrates with popular e-commerce platforms, such as Shopify and Magento, to provide seamless support to online shoppers.
Oct8ne
Oct8ne is a global AI-driven chat platform that offers a variety of services such as real-time chat support, ticketing system, and proactive chat for businesses. It also provides features like integration with third-party tools, chat analytics, and personalized chatbots to enhance customer experience and drive business growth.
WidgetWhats
WidgetWhats offers a live chat widget that enables businesses to engage with their customers in real-time, improving customer satisfaction and support. The platform provides customizable chat options, analytics, and integration with other tools to enhance customer interaction and streamline communication processes. WidgetWhats helps businesses boost their customer service efficiency and build stronger relationships with their audience.
Zendesk
Zendesk is a customer service software platform that enables businesses to manage and resolve customer inquiries and issues efficiently. It provides tools for customer support teams to track, organize, and prioritize tickets, communicate with customers through various channels, and measure the performance of their support operations. Additionally, Zendesk offers automation features to streamline workflows and enhance the customer experience.
Trengo
Trengo is a live chat software for businesses that enables real-time communication and support with customers, streamlining the customer support process and improving customer satisfaction. Trengo is a web-based platform that allows businesses to create a chat window on their website, which customers can use to communicate with customer support representatives in real-time.
Gladly
Gladly is a live chat customer support platform that enables businesses to provide 24/7 support to their customers through instant messaging, allowing for quick and efficient resolution of customer queries and issues. Gladly also offers advanced features such as automated chatbots, real-time analytics, and team collaboration tools to enhance the customer experience and improve overall support efficiency.
Apple Business Chat
Apple Business Chat is a feature that enables businesses to offer live chat support directly within the Messages app, enhancing customer engagement and support through a seamless and secure experience. It's designed for businesses to interact with customers in real-time, improving customer satisfaction and service efficiency.
Kustomer
Kustomer is a customer service platform that provides businesses with a centralized location to manage customer interactions, including live chat, social media, phone calls, and email. The platform allows businesses to provide 24/7 customer support and track customer history and interactions to deliver personalized experiences. Kustomer also provides tools for agents to collaborate and escalate issues as needed.
yellow.ai
yellow.ai is a leading conversational AI company that offers a chatbot platform for businesses to automate customer support, sales, and engagement through live chat. The platform allows businesses to create, deploy, and manage chatbots with ease, enabling them to enhance customer experience, drive conversions, and reduce operational costs. Yellow.
Chekkit
Chekkit is a live chat tool designed for businesses to engage with customers in real-time, offering support, feedback, and personalized interactions. The platform allows for seamless communication and can be integrated with various CRM systems to enhance customer experience and streamline operations. Users can easily track conversations, manage customer data, and analyze chat performance for continuous improvement.
Haptik
Haptik is a conversational AI platform that enables businesses to interact with customers through natural language chatbots on various messaging platforms. Haptik's technology automates customer service, sales, and marketing processes, improving efficiency and providing personalized experiences for users.
Goftino
Goftino is a cloud-based live chat software that enables businesses to engage in real-time conversations with their customers, streamlining customer support and enhancing customer experience. With features like automatic chatbot responses, customizable chat widgets, and analytics, Goftino helps businesses improve their customer interaction and support.
UserLike
UserLike is a live chat software that enables businesses to interact with their website visitors in real-time, improving customer engagement and support. It allows for personalized and instant communication, increasing customer satisfaction and providing valuable insights into user behavior.
Rocket.Chat
Rocket.Chat is a free, open-source, and self-hosted live chat and messaging platform that allows users to communicate in real-time through text, voice, and video. It provides group chats, channels, direct messaging, and the ability to integrate with other tools. The platform supports mobile and desktop applications and offers customization options for businesses and organizations. Rocket.
LiveHelp
LiveHelp is an online live chat service that allows businesses to engage in real-time customer support and interaction via instant messaging. It offers a user-friendly platform for customers to ask questions and receive immediate assistance from agents. The service is often integrated with websites, providing a seamless experience for both customers and businesses. LiveHelp supports multi-channel communication and can handle multiple conversations simultaneously.
Solvvy
Solvvy is a real-time customer support platform that enables businesses to offer live chat support to their customers, improving customer satisfaction and reducing response times. It allows businesses to connect with customers in real-time, providing instant answers to their questions and concerns, and streamlining the customer service process.
Instabot
Instabot is a social media automation platform that offers customizable Instagram widgets for enhanced user engagement and analytics. It helps businesses and individuals to automate tasks, schedule posts, and track performance on Instagram in a user-friendly way.
Verloop
Verloop is a live chat software that enables businesses to engage with their customers in real-time, providing support and enhancing customer satisfaction through personalized conversations. It also offers analytics and automation features to optimize chat interactions.
Dotdigital Chat
Dotdigital Chat is a live chat solution that helps businesses to communicate with their customers in real time, improving customer service and boosting sales. It offers features such as automated chat, multi-agent support, and integration with popular CRM systems. The platform is designed to be easy to use and customize, making it a valuable tool for businesses of all sizes.
Imber
Imber is a digital marketing and web development agency that offers live chat support to help businesses engage with their customers in real-time. The platform provides tools for managing conversations, tracking customer interactions, and analyzing chat data to improve customer service and drive conversions. Imber's live chat solution is designed to enhance customer experience and increase sales for businesses of all sizes.
Kapture CRM
Kapture CRM is a customer relationship management tool that enables businesses to efficiently manage customer interactions, automate sales processes, and gain insights through data analysis. The live chat feature allows for real-time customer support, enhancing customer service and engagement.
Octane AI
Octane AI is an AI-driven platform that offers a variety of interactive widgets for businesses and marketers to enhance their online presence and engagement. These widgets can be easily integrated into websites and social media platforms, providing functionalities such as chatbots, surveys, and more.
Aircall
Aircall is a cloud-based communication platform that enables businesses to manage their phone calls, including call routing, voicemail management, and team collaboration. It also offers a live chat feature for customer support and sales, allowing agents to handle multiple conversations simultaneously and providing real-time analytics and reporting. Aircall's live chat feature is designed to enhance customer engagement and improve agent productivity.
HappyFox Live Chat
HappyFox Live Chat is a user-friendly, real-time customer support tool that enables businesses to communicate with their customers in real-time, directly from their website or via email. It provides features such as ticketing, analytics, and integrations with popular CRMs and ticketing systems.
Rotic
Rotic is an AI chatbot for customer service that uses advanced natural language processing to provide quick and accurate responses. It is designed to handle a wide range of customer inquiries and can integrate with various CRM and business systems. Rotic is available 24/7 and can be customized to fit the specific needs of different businesses.
Help Scout
Help Scout is a cloud-based customer service software designed to streamline communication and support for businesses, offering a user-friendly issue tracking system that enables teams to efficiently manage and resolve customer inquiries and feedback. Help Scout is known for its intuitive interface, robust features like email integration, ticket tagging, and real-time collaboration, which enhance team productivity and customer satisfaction in a seamless manner.
Jitsi
Jitsi is an open-source video conferencing platform that allows users to host and participate in live video calls and chats, providing a free and secure alternative to commercial services. It supports audio, video, and screen sharing features, and can be accessed through web browsers, mobile apps, or desktop clients. Jitsi enables real-time communication with encryption for enhanced privacy and reliability.
WhatsApp Business Chat
WhatsApp Business Chat is a tool that enables businesses to communicate with their customers via WhatsApp, providing a platform for customer service, sales, and marketing. It includes features such as templates, automated responses, and order tracking. WhatsApp Business Chat is available for businesses to use for free, but requires a paid account for advanced features.
Zoko
Zoko is a powerful live chat tool for e-commerce, enabling businesses to provide real-time customer support and boost sales by engaging shoppers in meaningful conversations. It offers a user-friendly interface, integrates seamlessly with popular e-commerce platforms, and provides advanced features such as chatbots and analytics to enhance customer interactions and drive conversions.
Live Chat Market Share History in Last 12 Months
| Technology | July 2024 | August 2024 | September 2024 | October 2024 | November 2024 | December 2024 | January 2025 | February 2025 | March 2025 | April 2025 | May 2025 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 27.85% | 27.77% | 27.47% | 27.29% | 27.10% | 27.07% | 27.01% | 27.05% | 27.18% | 27.39% | 27.40% |
| Tawk.to | 15.52% | 15.40% | 15.21% | 15.04% | 14.83% | 14.88% | 14.87% | 14.69% | 14.52% | 14.36% | 14.29% |
| Zendesk Chat | 7.05% | 7.02% | 6.92% | 6.83% | 6.77% | 6.80% | 6.76% | 6.67% | 6.58% | 6.50% | 6.47% |
| HubSpot Chat | 6.40% | 6.37% | 6.35% | 6.34% | 6.31% | 6.35% | 6.41% | 6.54% | 6.61% | 6.66% | 6.70% |
| LiveChat | 5.19% | 5.15% | 5.06% | 5.00% | 4.93% | 4.97% | 4.97% | 4.91% | 4.84% | 4.78% | 4.76% |
| Smartsupp | 5.17% | 5.19% | 5.19% | 5.17% | 5.17% | 5.15% | 5.13% | 5.14% | 5.20% | 5.26% | 5.32% |
| Salesforce Service Cloud | 4.59% | 4.92% | 5.69% | 6.34% | 7.08% | 6.93% | 6.95% | 6.88% | 6.80% | 6.74% | 6.70% |
| Crisp Live Chat | 3.62% | 3.64% | 3.66% | 3.67% | 3.66% | 3.71% | 3.75% | 3.90% | 3.98% | 4.06% | 4.11% |
| Tidio | 3.59% | 3.57% | 3.53% | 3.50% | 3.41% | 3.33% | 3.28% | 3.29% | 3.30% | 3.30% | 3.30% |
| Drift | 3.42% | 3.39% | 3.35% | 3.32% | 3.29% | 3.29% | 3.30% | 3.29% | 3.27% | 3.25% | 3.25% |
| Pure Chat | 2.72% | 2.71% | 2.69% | 2.67% | 2.65% | 2.66% | 2.66% | 2.65% | 2.69% | 2.67% | 2.67% |
| Podium | 1.98% | 2.00% | 2.01% | 2.02% | 2.02% | 2.06% | 2.08% | 2.11% | 2.12% | 2.12% | 2.12% |
| ManyChat | 1.70% | 1.69% | 1.68% | 1.67% | 1.65% | 1.65% | 1.65% | 1.65% | 1.66% | 1.65% | 1.65% |
| Chatra | 1.43% | 1.43% | 1.43% | 1.43% | 1.42% | 1.43% | 1.44% | 1.46% | 1.47% | 1.47% | 1.48% |
| Olark | 1.28% | 1.31% | 1.34% | 1.35% | 1.37% | 1.38% | 1.39% | 1.39% | 1.39% | 1.38% | 1.38% |
| Freshchat | 0.83% | 0.83% | 0.82% | 0.81% | 0.81% | 0.81% | 0.80% | 0.79% | 0.78% | 0.77% | 0.77% |
| LivePerson | 0.76% | 0.76% | 0.75% | 0.75% | 0.74% | 0.74% | 0.75% | 0.74% | 0.74% | 0.73% | 0.73% |
| Envybox | 0.66% | 0.64% | 0.63% | 0.63% | 0.63% | 0.63% | 0.63% | 0.62% | 0.62% | 0.61% | 0.61% |
| LiveAgent | 0.59% | 0.58% | 0.58% | 0.57% | 0.57% | 0.56% | 0.56% | 0.56% | 0.56% | 0.56% | 0.56% |
| SnapEngage | 0.55% | 0.55% | 0.55% | 0.54% | 0.54% | 0.54% | 0.54% | 0.54% | 0.54% | 0.54% | 0.55% |
| LiveZilla | 0.54% | 0.53% | 0.53% | 0.53% | 0.53% | 0.52% | 0.49% | 0.49% | 0.50% | 0.50% | 0.50% |
| Pipedrive | 0.49% | 0.49% | 0.50% | 0.50% | 0.50% | 0.50% | 0.52% | 0.53% | 0.53% | 0.54% | 0.54% |
| MyLiveChat | 0.35% | 0.35% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% | 0.33% | 0.33% | 0.33% | 0.33% |
| GoSquared | 0.34% | 0.33% | 0.33% | 0.31% | 0.31% | 0.31% | 0.30% | 0.30% | 0.29% | 0.29% | 0.29% |
| JivoChat | 0.34% | 0.34% | 0.33% | 0.33% | 0.33% | 0.33% | 0.33% | 0.33% | 0.32% | 0.32% | 0.32% |
| Helpscout | 0.28% | 0.27% | 0.26% | 0.26% | 0.24% | 0.24% | 0.24% | 0.24% | 0.23% | 0.23% | 0.23% |
| Czater | 0.25% | 0.25% | 0.25% | 0.25% | 0.25% | 0.25% | 0.25% | 0.25% | 0.25% | 0.25% | 0.25% |
| Comm100 | 0.25% | 0.26% | 0.26% | 0.27% | 0.27% | 0.27% | 0.27% | 0.28% | 0.28% | 0.29% | 0.29% |
| Yandex.Messenger | 0.25% | 0.25% | 0.25% | 0.24% | 0.24% | 0.24% | 0.25% | 0.24% | 0.24% | 0.24% | 0.24% |
| Chaport | 0.24% | 0.25% | 0.26% | 0.26% | 0.27% | 0.28% | 0.29% | 0.31% | 0.34% | 0.36% | 0.37% |
| Gorgias | 0.22% | 0.20% | 0.19% | 0.19% | 0.18% | 0.16% | 0.15% | 0.15% | 0.15% | 0.14% | 0.14% |
| Raychat | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.21% | 0.21% | 0.21% |
| Facebook Chat Plugin | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.16% | 0.16% | 0.16% | 0.17% | 0.17% | 0.17% |
| Ada | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% |
| Callbell | 0.12% | 0.12% | 0.12% | 0.12% | 0.13% | 0.13% | 0.13% | 0.14% | 0.14% | 0.15% | 0.15% |
| Bold Chat | 0.10% | 0.10% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% |
| Chatwoot | 0.08% | 0.09% | 0.09% | 0.09% | 0.09% | 0.10% | 0.10% | 0.12% | 0.12% | 0.13% | 0.13% |
| Re:amaze | 0.08% | 0.08% | 0.08% | 0.08% | 0.09% | 0.09% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% |
| Oct8ne | 0.07% | 0.07% | 0.07% | 0.07% | 0.08% | 0.08% | 0.08% | 0.08% | 0.09% | 0.09% | 0.09% |
| Zendesk | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.07% |
| Trengo | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| WidgetWhats | 0.05% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.07% | 0.07% | 0.07% | 0.07% |
| Apple Business Chat | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% |
| Gladly | 0.04% | 0.04% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% |
| Kustomer | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.05% | 0.04% | 0.05% | 0.05% | 0.05% |
| Chekkit | 0.03% | 0.03% | 0.03% | 0.03% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
| yellow.ai | 0.03% | 0.03% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
| LiveHelp | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.02% |
| UserLike | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Goftino | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Rocket.Chat | 0.03% | 0.03% | 0.02% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Haptik | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.03% | 0.03% |
| Solvvy | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Instabot | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Verloop | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Dotdigital Chat | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Imber | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Kapture CRM | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| Octane AI | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| Aircall | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| HappyFox Live Chat | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| Rotic | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| Help Scout | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| Jitsi | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| WhatsApp Business Chat | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| Zoko | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |