Live Chat Usage Statistics and Market Share in Sri Lanka (.lk)
We are tracking usage statistics and market share of 16 web technologies in Live Chat in Sri Lanka (.lk). In April 2024 the most popular web technology in Live Chat in Sri Lanka (.lk) is Tawk.to with 55% market share. In second place there is Tidio with 12% market share. After that there are Zendesk Chat with 10%, Crisp Live Chat with 4% and LiveChat with 4% market share. Top 5 web technologies together have 85% market share. The remaining 11 web technologies in Live Chat have a combined market share of 15%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 16 different technologies in Live Chat.
There are 234 websites using Live Chat in Sri Lanka (.lk websites) in out database.
Live Chat Usage Statistics and Market Share in Sri Lanka (.lk) in April 2024
#1 Tawk.to 
54.70%
#2 Tidio 
11.54%
#3 Zendesk Chat 
10.26%
#4 Crisp Live Chat 
5.13%
#5 LiveChat 
4.27%
#6 Drift 
2.56%
#7 Pure Chat 
2.56%
#8 Smartsupp 
2.56%
#9 HubSpot Chat 
2.14%
#10 Intercom 
0.85%
#11 ManyChat 
0.85%
#12 yellow.ai 
0.85%
#13 Chaport 
0.43%
#14 Comm100 
0.43%
#15 LiveAgent 
0.43%
#16 MyLiveChat 
0.43%
Technologies in Live Chat in Sri Lanka (.lk)
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Drift
Drift is a conversational marketing platform.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
yellow.ai
yellow.ai provides chatbot and automation services.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Comm100
Comm100 is a provider of customer service and communication products.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Live Chat Market Share History in Sri Lanka (.lk) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Tawk.to | 54.17% | 55.08% | 54.66% | 54.89% | 54.66% | 54.94% | 54.47% | 54.47% | 54.47% | 54.94% | 54.70% |
| Zendesk Chat | 10.83% | 11.02% | 10.59% | 10.64% | 10.59% | 10.73% | 10.64% | 10.64% | 10.64% | 10.30% | 10.26% |
| Tidio | 11.25% | 11.02% | 11.44% | 11.06% | 11.44% | 10.73% | 11.49% | 11.49% | 11.49% | 11.16% | 11.54% |
| Crisp Live Chat | 5.00% | 5.08% | 5.08% | 5.11% | 5.08% | 5.15% | 5.11% | 5.11% | 5.11% | 5.15% | 5.13% |
| LiveChat | 4.17% | 4.24% | 4.24% | 4.26% | 4.24% | 4.29% | 4.26% | 4.26% | 4.26% | 4.29% | 4.27% |
| Drift | 2.50% | 2.54% | 2.54% | 2.55% | 2.54% | 2.58% | 2.55% | 2.55% | 2.55% | 2.58% | 2.56% |
| HubSpot Chat | 2.50% | 2.12% | 2.54% | 2.13% | 2.12% | 2.15% | 2.13% | 2.13% | 2.13% | 2.15% | 2.14% |
| Pure Chat | 2.50% | 2.54% | 2.54% | 2.55% | 2.54% | 2.58% | 2.55% | 2.55% | 2.55% | 2.58% | 2.56% |
| Smartsupp | 2.50% | 2.54% | 2.54% | 2.55% | 2.54% | 2.58% | 2.55% | 2.55% | 2.55% | 2.58% | 2.56% |
| Intercom | 1.67% | 0.85% | 0.85% | 0.85% | 0.85% | 0.86% | 0.85% | 0.85% | 0.85% | 0.86% | 0.85% |
| ManyChat | 0.83% | 0.85% | 0.85% | 0.85% | 0.85% | 0.86% | 0.85% | 0.85% | 0.85% | 0.86% | 0.85% |
| MyLiveChat | 0.42% | 0.42% | 0.42% | 0.43% | 0.42% | 0.43% | 0.43% | 0.43% | 0.43% | 0.43% | 0.43% |
| Chaport | 0.42% | 0.42% | 0.42% | 0.43% | 0.42% | 0.43% | 0.43% | 0.43% | 0.43% | 0.43% | 0.43% |
| Comm100 | 0.42% | 0.42% | 0.42% | 0.43% | 0.42% | 0.43% | 0.43% | 0.43% | 0.43% | 0.43% | 0.43% |
| LiveAgent | 0.42% | 0.42% | 0.42% | 0.43% | 0.42% | 0.43% | 0.43% | 0.43% | 0.43% | 0.43% | 0.43% |
| yellow.ai | 0.42% | 0.42% | 0.42% | 0.85% | 0.85% | 0.86% | 0.85% | 0.85% | 0.85% | 0.86% | 0.85% |