Live Chat Usage Statistics and Market Share in Canada (.ca)
We are tracking usage statistics and market share of 46 web technologies in Live Chat in Canada (.ca). In April 2024 the most popular web technology in Live Chat in Canada (.ca) is Intercom with 20% market share. In second place there is Salesforce Service Cloud with 20% market share. After that there are HubSpot Chat with 9%, Podium with 5% and ManyChat with 5% market share. Top 5 web technologies together have 60% market share. The remaining 41 web technologies in Live Chat have a combined market share of 40%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 46 different technologies in Live Chat.
There are 8,113 websites using Live Chat in Canada (.ca websites) in out database.
Live Chat Usage Statistics and Market Share in Canada (.ca) in April 2024
#1 Intercom 
20.36%
#2 Salesforce Service Cloud 
19.55%
#3 HubSpot Chat 
8.85%
#4 Podium 
7.15%
#5 ManyChat 
5.37%
#6 Tidio 
4.87%
#7 Drift 
4.67%
#8 Tawk.to 
4.23%
#9 Pure Chat 
3.98%
#10 Olark 
3.59%
#11 Crisp Live Chat 
2.60%
#12 Pipedrive 
1.77%
#13 Chatra 
1.32%
#14 Zendesk Chat 
1.32%
#15 Ada 
1.16%
#16 LiveChat 
1.07%
#17 Smartsupp 
1.01%
#18 Comm100 
0.95%
#19 LivePerson 
0.85%
#20 SnapEngage 
0.81%
#21 LiveAgent 
0.69%
#22 Gladly 
0.62%
#23 Facebook Chat Plugin 
0.44%
#24 Zendesk 
0.37%
#25 Chaport 
0.33%
#26 MyLiveChat 
0.27%
#27 GoSquared 
0.26%
#28 Helpscout 
0.26%
#29 Kustomer 
0.22%
#30 Chekkit 
0.21%
#31 Freshchat 
0.18%
#32 Re:amaze 
0.18%
#33 Callbell 
0.06%
#34 Instabot 
0.06%
#35 Bold Chat 
0.05%
#36 Chatwoot 
0.05%
#37 LiveZilla 
0.04%
#38 Solvvy 
0.04%
#39 Trengo 
0.04%
#40 Apple Business Chat 
0.02%
#41 Gorgias 
0.02%
#42 Rocket.Chat 
0.02%
#43 WidgetWhats 
0.02%
#44 Dotdigital Chat 
0.01%
#45 Oct8ne 
0.01%
#46 yellow.ai 
0.01%
Technologies in Live Chat in Canada (.ca)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Podium
Podium is a customer communication platform for businesses who interact with customers on a local level.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Drift
Drift is a conversational marketing platform.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Olark
Olark is a cloud-based live chat solution.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Comm100
Comm100 is a provider of customer service and communication products.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Gladly
Gladly is a customer service platform.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
GoSquared
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
Kustomer
Kustomer is a CRM platform.
Chekkit
Chekkit is an all-in-one review, messaging, and lead inbox software.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
Instabot
Instabot is a conversion chatbot that understands your users, and curates information, answers questions, captures contacts, and books meetings instantly.
Bold Chat
BoldChat is a live chat platform.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
LiveZilla
LiveZilla is a web-based live support platform.
Solvvy
Solvvy provides live chat and chatbot services.
Trengo
Trengo is an omnichannel communication platform that unifies all messaging channels into one single view.
Apple Business Chat
Apple Business Chat is a service from Apple that allows your organization to directly chat with your customers using the Messages app.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Dotdigital Chat
Dotdigital Chat is a smart, customisable widget that makes it easy for shoppers to communicate in real-time with members of your team.
Oct8ne
Oct8ne is a visual customer service software.
yellow.ai
yellow.ai provides chatbot and automation services.
Live Chat Market Share History in Canada (.ca) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 31.12% | 31.32% | 31.34% | 30.02% | 29.81% | 29.79% | 29.76% | 29.72% | 29.80% | 20.37% | 20.36% |
| Tawk.to | 8.83% | 8.53% | 8.51% | 8.64% | 8.58% | 8.57% | 8.61% | 8.61% | 8.62% | 4.17% | 4.23% |
| Tidio | 8.10% | 7.89% | 7.87% | 8.07% | 8.08% | 8.10% | 8.11% | 8.10% | 8.09% | 4.87% | 4.87% |
| HubSpot Chat | 7.87% | 7.87% | 7.90% | 7.89% | 8.11% | 8.10% | 8.17% | 8.21% | 8.21% | 8.91% | 8.85% |
| Drift | 5.92% | 5.79% | 5.75% | 5.89% | 5.88% | 5.89% | 5.91% | 5.88% | 5.88% | 4.66% | 4.67% |
| Podium | 5.29% | 5.24% | 5.20% | 5.32% | 5.47% | 5.45% | 5.40% | 5.36% | 5.36% | 7.18% | 7.15% |
| ManyChat | 4.93% | 4.82% | 4.84% | 4.92% | 4.84% | 4.84% | 4.82% | 4.81% | 4.79% | 5.40% | 5.37% |
| Pure Chat | 4.02% | 4.04% | 4.04% | 4.15% | 4.12% | 4.13% | 4.12% | 4.11% | 4.11% | 3.99% | 3.98% |
| Salesforce Service Cloud | 4.26% | 5.04% | 5.00% | 5.11% | 5.22% | 5.20% | 5.11% | 5.17% | 5.17% | 19.48% | 19.55% |
| Zendesk Chat | 3.56% | 3.26% | 3.27% | 3.34% | 3.29% | 3.25% | 3.25% | 3.25% | 3.25% | 1.32% | 1.32% |
| LiveChat | 2.65% | 2.50% | 2.50% | 2.54% | 2.53% | 2.52% | 2.53% | 2.53% | 2.53% | 1.07% | 1.07% |
| Crisp Live Chat | 1.75% | 1.73% | 1.75% | 1.77% | 1.80% | 1.80% | 1.81% | 1.83% | 1.85% | 2.59% | 2.60% |
| Chatra | 1.28% | 1.27% | 1.28% | 1.31% | 1.30% | 1.31% | 1.30% | 1.31% | 1.29% | 1.32% | 1.32% |
| Pipedrive | 1.07% | 1.03% | 1.08% | 1.13% | 1.09% | 1.09% | 1.16% | 1.16% | 1.16% | 1.78% | 1.77% |
| GoSquared | 0.94% | 0.91% | 0.88% | 0.88% | 0.88% | 0.88% | 0.88% | 0.88% | 0.88% | 0.26% | 0.26% |
| SnapEngage | 0.96% | 0.95% | 0.94% | 0.95% | 0.95% | 0.97% | 0.97% | 0.96% | 0.97% | 0.81% | 0.81% |
| LivePerson | 0.88% | 0.88% | 0.86% | 0.92% | 0.90% | 0.90% | 0.89% | 0.90% | 0.87% | 0.85% | 0.85% |
| Ada | 0.93% | 0.91% | 0.93% | 0.96% | 0.96% | 0.96% | 0.98% | 0.97% | 0.98% | 1.16% | 1.16% |
| Smartsupp | 0.87% | 0.84% | 0.85% | 0.89% | 0.89% | 0.89% | 0.89% | 0.89% | 0.89% | 1.01% | 1.01% |
| LiveAgent | 0.74% | 0.75% | 0.76% | 0.79% | 0.79% | 0.79% | 0.79% | 0.79% | 0.79% | 0.70% | 0.69% |
| Helpscout | 0.71% | 0.68% | 0.66% | 0.68% | 0.66% | 0.66% | 0.66% | 0.66% | 0.66% | 0.26% | 0.26% |
| Olark | 0.74% | 1.04% | 1.06% | 1.08% | 1.11% | 1.11% | 1.06% | 1.07% | 1.05% | 3.58% | 3.59% |
| Gorgias | 0.31% | 0.31% | 0.30% | 0.31% | 0.31% | 0.31% | 0.32% | 0.32% | 0.32% | 0.02% | 0.02% |
| MyLiveChat | 0.29% | 0.29% | 0.29% | 0.30% | 0.29% | 0.29% | 0.28% | 0.28% | 0.28% | 0.27% | 0.27% |
| Facebook Chat Plugin | 0.31% | 0.31% | 0.31% | 0.32% | 0.31% | 0.31% | 0.32% | 0.33% | 0.33% | 0.44% | 0.44% |
| Freshchat | 0.26% | 0.25% | 0.25% | 0.26% | 0.26% | 0.25% | 0.24% | 0.24% | 0.24% | 0.18% | 0.18% |
| Chaport | 0.25% | 0.25% | 0.25% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% | 0.26% | 0.33% | 0.33% |
| Zendesk | 0.18% | 0.21% | 0.21% | 0.22% | 0.22% | 0.22% | 0.25% | 0.25% | 0.25% | 0.37% | 0.37% |
| Comm100 | 0.23% | 0.29% | 0.29% | 0.30% | 0.32% | 0.34% | 0.34% | 0.34% | 0.34% | 0.95% | 0.95% |
| Bold Chat | 0.11% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.05% | 0.05% |
| Instabot | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.11% | 0.11% | 0.11% | 0.06% | 0.06% |
| Kustomer | 0.08% | 0.08% | 0.08% | 0.10% | 0.10% | 0.10% | 0.11% | 0.11% | 0.11% | 0.22% | 0.22% |
| LiveZilla | 0.06% | 0.06% | 0.06% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.04% | 0.04% |
| Gladly | 0.10% | 0.14% | 0.14% | 0.15% | 0.15% | 0.17% | 0.15% | 0.15% | 0.15% | 0.64% | 0.62% |
| Re:amaze | 0.04% | 0.04% | 0.04% | 0.04% | 0.05% | 0.05% | 0.05% | 0.05% | 0.06% | 0.18% | 0.18% |
| Callbell | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.06% | 0.06% |
| Solvvy | 0.02% | 0.02% | 0.02% | 0.02% | 0.01% | 0.01% | 0.01% | 0.02% | 0.01% | 0.02% | 0.04% |
| Chekkit | 0.01% | 0.04% | 0.04% | 0.02% | 0.02% | 0.03% | 0.03% | 0.03% | 0.02% | 0.21% | 0.21% |
| Oct8ne | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Rocket.Chat | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.02% | 0.01% | 0.01% | 0.02% | 0.02% |
| Trengo | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.04% | 0.04% |