Live Chat Usage Statistics and Market Share in Germany (.de)
We are tracking usage statistics and market share of 50 web technologies in Live Chat in Germany (.de). In April 2024 the most popular web technology in Live Chat in Germany (.de) is Intercom with 53% market share. In second place there is Tawk.to with 9% market share. After that there are Smartsupp with 6%, HubSpot Chat with 3% and Zendesk Chat with 3% market share. Top 5 web technologies together have 75% market share. The remaining 45 web technologies in Live Chat have a combined market share of 25%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 50 different technologies in Live Chat.
There are 20,324 websites using Live Chat in Germany (.de websites) in out database.
Live Chat Usage Statistics and Market Share in Germany (.de) in April 2024
#1 Intercom 
52.81%
#2 Tawk.to 
8.76%
#3 Smartsupp 
6.27%
#4 HubSpot Chat 
4.81%
#5 Zendesk Chat 
3.36%
#6 LiveZilla 
3.11%
#7 Tidio 
2.83%
#8 GoSquared 
2.45%
#9 Crisp Live Chat 
1.89%
#10 Salesforce Service Cloud 
1.46%
#11 ManyChat 
1.39%
#12 LiveChat 
1.36%
#13 Pipedrive 
1.35%
#14 Drift 
1.22%
#15 Chatra 
0.93%
#16 LiveAgent 
0.80%
#17 Freshchat 
0.75%
#18 Pure Chat 
0.70%
#19 UserLike 
0.68%
#20 SnapEngage 
0.62%
#21 Haptik 
0.39%
#22 LivePerson 
0.34%
#23 Olark 
0.22%
#24 Helpscout 
0.17%
#25 Rocket.Chat 
0.15%
#26 Chaport 
0.12%
#27 Chatwoot 
0.12%
#28 Gorgias 
0.12%
#29 MyLiveChat 
0.11%
#30 Zendesk 
0.09%
#31 Czater 
0.08%
#32 Ada 
0.07%
#33 Apple Business Chat 
0.05%
#34 Trengo 
0.05%
#35 WidgetWhats 
0.05%
#36 Comm100 
0.04%
#37 Facebook Chat Plugin 
0.03%
#38 Kustomer 
0.03%
#39 LiveHelp 
0.03%
#40 Instabot 
0.02%
#41 JivoChat 
0.02%
#42 Gladly 
0.02%
#43 Callbell 
0.01%
#44 Oct8ne 
0.01%
#45 Re:amaze 
0.01%
#46 Bold Chat 
0.01%
#47 Dotdigital Chat 
0.01%
#48 Podium 
0.01%
#49 Aircall 
0.00%
#50 Solvvy 
0.00%
Technologies in Live Chat in Germany (.de)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
LiveZilla
LiveZilla is a web-based live support platform.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
GoSquared
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Drift
Drift is a conversational marketing platform.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
UserLike
Userlike is a cloud-based live chat solution that can be integrated with existing websites.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Haptik
Haptik is an Indian enterprise conversational AI platform founded in August 2013, and acquired by Reliance Industries Limited in 2019.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
Olark
Olark is a cloud-based live chat solution.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.
Czater
Czater is an live chat solution with extended CRM and videochat features.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
Apple Business Chat
Apple Business Chat is a service from Apple that allows your organization to directly chat with your customers using the Messages app.
Trengo
Trengo is an omnichannel communication platform that unifies all messaging channels into one single view.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Comm100
Comm100 is a provider of customer service and communication products.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
Kustomer
Kustomer is a CRM platform.
LiveHelp
LiveHelp is an online chat tool.
Instabot
Instabot is a conversion chatbot that understands your users, and curates information, answers questions, captures contacts, and books meetings instantly.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
Gladly
Gladly is a customer service platform.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
Oct8ne
Oct8ne is a visual customer service software.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Bold Chat
BoldChat is a live chat platform.
Dotdigital Chat
Dotdigital Chat is a smart, customisable widget that makes it easy for shoppers to communicate in real-time with members of your team.
Podium
Podium is a customer communication platform for businesses who interact with customers on a local level.
Aircall
Aircall is a cloud-based phone system for customer support and sales teams.
Solvvy
Solvvy provides live chat and chatbot services.
Live Chat Market Share History in Germany (.de) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 53.15% | 53.15% | 53.07% | 52.94% | 52.91% | 52.90% | 52.90% | 52.88% | 52.88% | 52.84% | 52.81% |
| Tawk.to | 8.87% | 8.79% | 8.79% | 8.78% | 8.76% | 8.76% | 8.75% | 8.77% | 8.77% | 8.74% | 8.76% |
| Smartsupp | 6.11% | 6.15% | 6.16% | 6.20% | 6.22% | 6.21% | 6.22% | 6.22% | 6.22% | 6.27% | 6.27% |
| HubSpot Chat | 4.74% | 4.73% | 4.72% | 4.72% | 4.74% | 4.78% | 4.74% | 4.76% | 4.77% | 4.81% | 4.81% |
| Zendesk Chat | 3.32% | 3.33% | 3.34% | 3.35% | 3.35% | 3.34% | 3.35% | 3.35% | 3.35% | 3.36% | 3.36% |
| LiveZilla | 3.09% | 3.08% | 3.10% | 3.11% | 3.10% | 3.09% | 3.10% | 3.10% | 3.09% | 3.10% | 3.11% |
| Tidio | 2.87% | 2.84% | 2.84% | 2.86% | 2.86% | 2.85% | 2.86% | 2.86% | 2.86% | 2.84% | 2.83% |
| GoSquared | 2.60% | 2.50% | 2.49% | 2.48% | 2.48% | 2.48% | 2.49% | 2.49% | 2.49% | 2.45% | 2.45% |
| Crisp Live Chat | 1.83% | 1.87% | 1.88% | 1.90% | 1.89% | 1.88% | 1.88% | 1.88% | 1.89% | 1.89% | 1.89% |
| ManyChat | 1.41% | 1.39% | 1.39% | 1.40% | 1.40% | 1.40% | 1.40% | 1.40% | 1.40% | 1.39% | 1.39% |
| LiveChat | 1.36% | 1.36% | 1.36% | 1.37% | 1.36% | 1.36% | 1.36% | 1.36% | 1.36% | 1.36% | 1.36% |
| Pipedrive | 1.36% | 1.33% | 1.34% | 1.35% | 1.33% | 1.35% | 1.35% | 1.35% | 1.35% | 1.35% | 1.35% |
| Salesforce Service Cloud | 1.32% | 1.37% | 1.40% | 1.42% | 1.43% | 1.44% | 1.47% | 1.47% | 1.46% | 1.46% | 1.46% |
| Drift | 1.20% | 1.22% | 1.22% | 1.22% | 1.24% | 1.23% | 1.24% | 1.24% | 1.24% | 1.23% | 1.22% |
| Chatra | 0.89% | 0.92% | 0.92% | 0.92% | 0.93% | 0.93% | 0.93% | 0.93% | 0.93% | 0.93% | 0.93% |
| LiveAgent | 0.80% | 0.80% | 0.81% | 0.80% | 0.80% | 0.80% | 0.79% | 0.79% | 0.79% | 0.80% | 0.80% |
| Freshchat | 0.77% | 0.76% | 0.77% | 0.77% | 0.77% | 0.76% | 0.77% | 0.77% | 0.77% | 0.76% | 0.75% |
| UserLike | 0.69% | 0.70% | 0.69% | 0.69% | 0.68% | 0.69% | 0.68% | 0.68% | 0.68% | 0.68% | 0.68% |
| Pure Chat | 0.71% | 0.70% | 0.70% | 0.70% | 0.70% | 0.71% | 0.71% | 0.71% | 0.71% | 0.70% | 0.70% |
| SnapEngage | 0.63% | 0.64% | 0.63% | 0.63% | 0.64% | 0.64% | 0.62% | 0.62% | 0.62% | 0.63% | 0.62% |
| LivePerson | 0.34% | 0.34% | 0.35% | 0.36% | 0.35% | 0.35% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% |
| Haptik | 0.31% | 0.35% | 0.35% | 0.37% | 0.37% | 0.37% | 0.37% | 0.37% | 0.37% | 0.38% | 0.39% |
| Helpscout | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% |
| Olark | 0.18% | 0.20% | 0.21% | 0.21% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% |
| Gorgias | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% |
| MyLiveChat | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% |
| Chatwoot | 0.14% | 0.15% | 0.14% | 0.14% | 0.13% | 0.13% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% |
| Chaport | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.12% | 0.12% |
| Rocket.Chat | 0.11% | 0.13% | 0.13% | 0.13% | 0.14% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% |
| Zendesk | 0.13% | 0.12% | 0.10% | 0.10% | 0.09% | 0.09% | 0.09% | 0.07% | 0.09% | 0.09% | 0.09% |
| Czater | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% |
| Ada | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% |
| Trengo | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.06% | 0.05% | 0.05% | 0.05% | 0.05% |
| WidgetWhats | 0.04% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% |
| Apple Business Chat | 0.04% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% |
| LiveHelp | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Facebook Chat Plugin | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Comm100 | 0.03% | 0.03% | 0.03% | 0.03% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
| Instabot | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| JivoChat | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Kustomer | 0.03% | 0.03% | 0.02% | 0.03% | 0.03% | 0.02% | 0.02% | 0.02% | 0.02% | 0.03% | 0.03% |
| Re:amaze | 0.02% | 0.02% | 0.02% | 0.02% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Bold Chat | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Callbell | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Gladly | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Oct8ne | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Podium | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Aircall | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| Dotdigital Chat | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Solvvy | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |