Live Chat Usage Statistics and Market Share in Switzerland (.ch)
We are tracking usage statistics and market share of 37 web technologies in Live Chat in Switzerland (.ch). In April 2024 the most popular web technology in Live Chat in Switzerland (.ch) is Intercom with 28% market share. In second place there is Smartsupp with 13% market share. After that there are Tawk.to with 10%, HubSpot Chat with 7% and Tidio with 7% market share. Top 5 web technologies together have 64% market share. The remaining 32 web technologies in Live Chat have a combined market share of 36%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 37 different technologies in Live Chat.
There are 3,315 websites using Live Chat in Switzerland (.ch websites) in out database.
Live Chat Usage Statistics and Market Share in Switzerland (.ch) in April 2024
#1 Intercom 
27.93%
#2 Smartsupp 
12.58%
#3 Tawk.to 
10.41%
#4 HubSpot Chat 
9.05%
#5 Tidio 
6.76%
#6 Crisp Live Chat 
5.04%
#7 Zendesk Chat 
4.59%
#8 GoSquared 
2.90%
#9 Drift 
2.71%
#10 LiveChat 
2.71%
#11 Salesforce Service Cloud 
2.41%
#12 LiveZilla 
1.90%
#13 Pipedrive 
1.81%
#14 Pure Chat 
1.81%
#15 ManyChat 
1.45%
#16 Chatra 
1.42%
#17 LiveAgent 
0.72%
#18 SnapEngage 
0.60%
#19 LivePerson 
0.51%
#20 Freshchat 
0.48%
#21 Chaport 
0.42%
#22 LiveHelp 
0.24%
#23 Gorgias 
0.21%
#24 Olark 
0.21%
#25 Callbell 
0.18%
#26 Helpscout 
0.15%
#27 Chatwoot 
0.12%
#28 MyLiveChat 
0.12%
#29 Rocket.Chat 
0.12%
#30 Apple Business Chat 
0.09%
#31 UserLike 
0.09%
#32 Oct8ne 
0.06%
#33 Solvvy 
0.06%
#34 Ada 
0.03%
#35 Comm100 
0.03%
#36 Czater 
0.03%
#37 WidgetWhats 
0.03%
Technologies in Live Chat in Switzerland (.ch)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
GoSquared
Drift
Drift is a conversational marketing platform.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
LiveZilla
LiveZilla is a web-based live support platform.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
LiveHelp
LiveHelp is an online chat tool.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
Olark
Olark is a cloud-based live chat solution.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
Apple Business Chat
Apple Business Chat is a service from Apple that allows your organization to directly chat with your customers using the Messages app.
UserLike
Userlike is a cloud-based live chat solution that can be integrated with existing websites.
Oct8ne
Oct8ne is a visual customer service software.
Solvvy
Solvvy provides live chat and chatbot services.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
Comm100
Comm100 is a provider of customer service and communication products.
Czater
Czater is an live chat solution with extended CRM and videochat features.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Live Chat Market Share History in Switzerland (.ch) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 27.04% | 27.54% | 27.28% | 27.36% | 27.64% | 27.60% | 27.42% | 27.60% | 27.58% | 27.99% | 27.93% |
| Smartsupp | 12.57% | 12.54% | 12.62% | 12.59% | 12.62% | 12.59% | 12.68% | 12.65% | 12.64% | 12.52% | 12.58% |
| Tawk.to | 10.87% | 10.75% | 10.54% | 10.54% | 10.45% | 10.51% | 10.56% | 10.54% | 10.56% | 10.38% | 10.41% |
| HubSpot Chat | 9.20% | 9.04% | 9.15% | 9.21% | 9.21% | 9.18% | 9.05% | 9.09% | 9.14% | 9.02% | 9.05% |
| Tidio | 6.73% | 6.83% | 6.87% | 6.85% | 6.78% | 6.82% | 6.84% | 6.77% | 6.76% | 6.73% | 6.76% |
| Crisp Live Chat | 4.94% | 5.03% | 5.03% | 5.13% | 5.06% | 5.04% | 5.05% | 4.98% | 4.98% | 5.01% | 5.04% |
| Zendesk Chat | 4.76% | 4.61% | 4.64% | 4.62% | 4.61% | 4.62% | 4.63% | 4.62% | 4.62% | 4.59% | 4.59% |
| GoSquared | 3.13% | 2.87% | 2.89% | 2.90% | 2.89% | 2.90% | 2.91% | 2.90% | 2.90% | 2.90% | 2.90% |
| LiveChat | 2.89% | 2.78% | 2.77% | 2.72% | 2.71% | 2.72% | 2.72% | 2.72% | 2.72% | 2.71% | 2.71% |
| Drift | 2.71% | 2.69% | 2.74% | 2.75% | 2.74% | 2.75% | 2.69% | 2.75% | 2.75% | 2.71% | 2.71% |
| Salesforce Service Cloud | 2.20% | 2.28% | 2.23% | 2.23% | 2.23% | 2.29% | 2.36% | 2.36% | 2.35% | 2.35% | 2.41% |
| LiveZilla | 1.91% | 1.89% | 1.90% | 1.90% | 1.90% | 1.90% | 1.91% | 1.90% | 1.90% | 1.90% | 1.90% |
| Pure Chat | 1.79% | 1.80% | 1.84% | 1.84% | 1.84% | 1.81% | 1.85% | 1.84% | 1.81% | 1.81% | 1.81% |
| Pipedrive | 1.73% | 1.74% | 1.81% | 1.81% | 1.81% | 1.81% | 1.82% | 1.81% | 1.87% | 1.87% | 1.81% |
| ManyChat | 1.55% | 1.50% | 1.51% | 1.51% | 1.45% | 1.45% | 1.45% | 1.45% | 1.45% | 1.45% | 1.45% |
| Chatra | 1.43% | 1.44% | 1.45% | 1.45% | 1.45% | 1.42% | 1.42% | 1.39% | 1.39% | 1.39% | 1.42% |
| LiveAgent | 0.74% | 0.72% | 0.75% | 0.69% | 0.69% | 0.69% | 0.73% | 0.72% | 0.69% | 0.72% | 0.72% |
| LivePerson | 0.63% | 0.60% | 0.63% | 0.60% | 0.63% | 0.57% | 0.58% | 0.57% | 0.57% | 0.57% | 0.51% |
| SnapEngage | 0.60% | 0.60% | 0.60% | 0.60% | 0.60% | 0.60% | 0.61% | 0.60% | 0.60% | 0.63% | 0.60% |
| Freshchat | 0.51% | 0.51% | 0.48% | 0.48% | 0.48% | 0.48% | 0.48% | 0.48% | 0.48% | 0.51% | 0.48% |
| Chaport | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% |
| LiveHelp | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% |
| Gorgias | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% |
| Helpscout | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% |
| Callbell | 0.15% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% |
| MyLiveChat | 0.15% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% |
| Chatwoot | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% |
| Rocket.Chat | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% |
| Apple Business Chat | 0.09% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.09% |
| Olark | 0.12% | 0.21% | 0.24% | 0.18% | 0.21% | 0.21% | 0.24% | 0.21% | 0.21% | 0.21% | 0.21% |
| UserLike | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% |
| Oct8ne | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Comm100 | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Czater | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Solvvy | 0.03% | 0.03% | 0.06% | 0.06% | 0.06% | 0.06% | 0.03% | 0.06% | 0.06% | 0.06% | 0.06% |
| WidgetWhats | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |