Live Chat Usage Statistics and Market Share in India (.in)
We are tracking usage statistics and market share of 43 web technologies in Live Chat in India (.in). In April 2024 the most popular web technology in Live Chat in India (.in) is Tawk.to with 46% market share. In second place there is Intercom with 20% market share. After that there are Zendesk Chat with 14%, Tidio with 3% and Crisp Live Chat with 3% market share. Top 5 web technologies together have 85% market share. The remaining 38 web technologies in Live Chat have a combined market share of 15%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 43 different technologies in Live Chat.
There are 10,089 websites using Live Chat in India (.in websites) in out database.
Live Chat Usage Statistics and Market Share in India (.in) in April 2024
#1 Tawk.to 
45.66%
#2 Intercom 
19.86%
#3 Zendesk Chat 
14.47%
#4 Tidio 
2.86%
#5 Crisp Live Chat 
2.71%
#6 HubSpot Chat 
2.08%
#7 Drift 
1.82%
#8 LiveChat 
1.47%
#9 Pure Chat 
1.29%
#10 Olark 
1.24%
#11 MyLiveChat 
0.92%
#12 ManyChat 
0.81%
#13 Smartsupp 
0.72%
#14 Freshchat 
0.64%
#15 Salesforce Service Cloud 
0.59%
#16 LiveAgent 
0.42%
#17 Chatra 
0.34%
#18 Comm100 
0.28%
#19 yellow.ai 
0.22%
#20 GoSquared 
0.21%
#21 SnapEngage 
0.15%
#22 Callbell 
0.10%
#23 Chaport 
0.10%
#24 Verloop 
0.10%
#25 Chatwoot 
0.09%
#26 JivoChat 
0.09%
#27 LivePerson 
0.09%
#28 Kapture CRM 
0.08%
#29 Podium 
0.08%
#30 LiveZilla 
0.07%
#31 Haptik 
0.06%
#32 Pipedrive 
0.06%
#33 WidgetWhats 
0.06%
#34 Facebook Chat Plugin 
0.05%
#35 Instabot 
0.05%
#36 Helpscout 
0.04%
#37 Ada 
0.04%
#38 Raychat 
0.03%
#39 Apple Business Chat 
0.01%
#40 Bold Chat 
0.01%
#41 Czater 
0.01%
#42 Gorgias 
0.01%
#43 Re:amaze 
0.01%
Technologies in Live Chat in India (.in)
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Drift
Drift is a conversational marketing platform.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Olark
Olark is a cloud-based live chat solution.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Comm100
Comm100 is a provider of customer service and communication products.
yellow.ai
yellow.ai provides chatbot and automation services.
GoSquared
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Verloop
Verloop is provider of conversational AI platform for customer support automation.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
Kapture CRM
Kapture CRM is an enterprise-grade SaaS-based customer support automation platform.
Podium
Podium is a customer communication platform for businesses who interact with customers on a local level.
LiveZilla
LiveZilla is a web-based live support platform.
Haptik
Haptik is an Indian enterprise conversational AI platform founded in August 2013, and acquired by Reliance Industries Limited in 2019.
Pipedrive
Pipedrive is a cloud-based sales CRM.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
Instabot
Instabot is a conversion chatbot that understands your users, and curates information, answers questions, captures contacts, and books meetings instantly.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
Raychat
Raychat is a free customer messaging platform.
Apple Business Chat
Apple Business Chat is a service from Apple that allows your organization to directly chat with your customers using the Messages app.
Bold Chat
BoldChat is a live chat platform.
Czater
Czater is an live chat solution with extended CRM and videochat features.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Live Chat Market Share History in India (.in) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Tawk.to | 45.46% | 45.46% | 45.53% | 45.55% | 45.63% | 45.67% | 45.67% | 45.66% | 45.66% | 45.68% | 45.66% |
| Intercom | 20.66% | 20.35% | 20.18% | 20.05% | 19.95% | 19.86% | 19.88% | 19.89% | 19.89% | 19.86% | 19.86% |
| Zendesk Chat | 14.70% | 14.53% | 14.56% | 14.55% | 14.52% | 14.50% | 14.51% | 14.51% | 14.50% | 14.47% | 14.47% |
| Tidio | 2.83% | 2.84% | 2.86% | 2.87% | 2.91% | 2.89% | 2.88% | 2.88% | 2.88% | 2.87% | 2.86% |
| Crisp Live Chat | 2.59% | 2.68% | 2.67% | 2.68% | 2.68% | 2.70% | 2.70% | 2.70% | 2.70% | 2.70% | 2.71% |
| HubSpot Chat | 2.01% | 2.07% | 2.05% | 2.05% | 2.05% | 2.10% | 2.10% | 2.10% | 2.09% | 2.08% | 2.08% |
| Drift | 1.79% | 1.81% | 1.84% | 1.84% | 1.86% | 1.85% | 1.85% | 1.84% | 1.85% | 1.84% | 1.82% |
| LiveChat | 1.44% | 1.45% | 1.46% | 1.46% | 1.46% | 1.46% | 1.46% | 1.46% | 1.46% | 1.47% | 1.47% |
| Pure Chat | 1.27% | 1.26% | 1.26% | 1.28% | 1.28% | 1.28% | 1.29% | 1.29% | 1.29% | 1.29% | 1.29% |
| Olark | 1.07% | 1.17% | 1.19% | 1.21% | 1.22% | 1.23% | 1.23% | 1.23% | 1.23% | 1.24% | 1.24% |
| MyLiveChat | 0.96% | 0.92% | 0.91% | 0.91% | 0.92% | 0.92% | 0.91% | 0.91% | 0.91% | 0.91% | 0.92% |
| ManyChat | 0.80% | 0.80% | 0.80% | 0.80% | 0.81% | 0.81% | 0.81% | 0.81% | 0.81% | 0.81% | 0.81% |
| Smartsupp | 0.70% | 0.72% | 0.71% | 0.72% | 0.72% | 0.72% | 0.72% | 0.72% | 0.72% | 0.72% | 0.72% |
| Freshchat | 0.64% | 0.65% | 0.65% | 0.67% | 0.65% | 0.65% | 0.64% | 0.64% | 0.64% | 0.64% | 0.64% |
| Salesforce Service Cloud | 0.53% | 0.54% | 0.55% | 0.55% | 0.53% | 0.55% | 0.55% | 0.55% | 0.57% | 0.57% | 0.59% |
| LiveAgent | 0.43% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% |
| Chatra | 0.32% | 0.33% | 0.33% | 0.33% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% |
| GoSquared | 0.20% | 0.20% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% |
| Comm100 | 0.21% | 0.24% | 0.24% | 0.25% | 0.26% | 0.27% | 0.27% | 0.27% | 0.27% | 0.29% | 0.28% |
| SnapEngage | 0.14% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% |
| yellow.ai | 0.16% | 0.18% | 0.19% | 0.19% | 0.20% | 0.20% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% |
| Chaport | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% |
| JivoChat | 0.10% | 0.10% | 0.10% | 0.10% | 0.09% | 0.10% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% |
| LivePerson | 0.09% | 0.09% | 0.10% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.10% | 0.09% |
| Chatwoot | 0.08% | 0.12% | 0.11% | 0.12% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.09% | 0.09% |
| Callbell | 0.08% | 0.09% | 0.09% | 0.09% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% |
| Podium | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% |
| LiveZilla | 0.07% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.07% |
| Verloop | 0.07% | 0.10% | 0.11% | 0.11% | 0.11% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% |
| Helpscout | 0.06% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
| Haptik | 0.08% | 0.09% | 0.08% | 0.08% | 0.08% | 0.08% | 0.07% | 0.07% | 0.07% | 0.06% | 0.06% |
| Instabot | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% |
| Facebook Chat Plugin | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% |
| Kapture CRM | 0.04% | 0.06% | 0.06% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% |
| Pipedrive | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.06% | 0.06% |
| Ada | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
| Raychat | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| WidgetWhats | 0.03% | 0.05% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Bold Chat | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Czater | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Gorgias | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Re:amaze | 0.01% | 0.01% | 0.01% | 0.01% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.01% | 0.01% |