Live Chat Usage Statistics and Market Share in British Indian Ocean Territory (.io)

We are tracking usage statistics and market share for 56 web technologies in the Live Chat market in British Indian Ocean Territory (.io). As of November 2025, the most popular web technology in Live Chat in British Indian Ocean Territory (.io) is Intercom, with 63% market share. In second place is HubSpot Chat, with 10%. After that, Crisp Live Chat holds 8%, followed by Drift with 3% and Tawk.to with 3%. Top 5 web technologies together account for 86% of the market. The remaining 51 web technologies in Live Chat collectively have a 14% market share. Global Live Chat market share report is available here.

Last updated: 9 November 2025

Live Chat Market Share in British Indian Ocean Territory (.io) in November 2025

About Live Chat

LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.

We are tracking 56 different technologies in Live Chat.

There are 9,249 websites using Live Chat in British Indian Ocean Territory (.io websites) in out database.

Live Chat Usage Statistics and Market Share in British Indian Ocean Territory (.io) in November 2025

#1 Intercom 63.06%

Intercom is a live chat and messaging platform for businesses to engage with their customers in real-time, improve customer support, and drive conversions. It allows businesses to connect with website visitors, social media followers, and app users through personalized conversations. Intercom also provides features such as customer segmentation, analytics, and automation to help businesses better understand and serve their customers.

#2 HubSpot Chat 9.62%

HubSpot Chat is a feature within HubSpot's CRM suite that enables businesses to engage in real-time conversations with their website visitors, enhancing customer support and sales opportunities. It allows for personalized interactions through chat windows, providing a seamless experience for users and aiding in lead generation.

#3 Crisp Live Chat 8.16%

Crisp Live Chat is a user-friendly, all-in-one customer support tool that allows businesses to engage customers in real-time with live chat, automate conversations, and gather customer insights through chat analytics. Streamlined interface and robust features for efficient customer service. Great for enhancing customer experience and boosting sales.

#4 Drift 4.07%

Drift is a cloud-based live chat tool for businesses to engage with website visitors in real-time. To use Drift, users create personalized chatbots and conversations to interact with potential customers, gather information, and convert leads. The platform also integrates with other marketing and CRM tools to streamline the sales process.

#5 Tawk.to 2.72%

Tawk.to is a free live chat software to chat with visitors on your website.

#6 Pipedrive 2.14%

Pipedrive is a cloud-based sales management software that helps teams track and organize their sales pipeline, automate workflows, and collaborate in real-time to close deals efficiently. Live Chat is a feature within Pipedrive that enables users to engage in real-time conversations with their prospects, providing support, answering questions, and nurturing leads.

#7 Salesforce Service Cloud 1.36%

Salesforce Service Cloud is a customer service and support platform that allows businesses to provide real-time chat support to their customers, track customer interactions, and provide personalized support. It also includes features for case management, knowledge management, and social media integration. The platform enables businesses to improve customer satisfaction and operational efficiency by streamlining communication and support processes.

#8 Tidio 1.36%

Tidio is a user-friendly live chat software that enables businesses to provide real-time customer support and engage with customers through instant messaging on their website or mobile app. It also offers features such as customer segmentation, chat analytics, and integrations with other tools. Tidio helps businesses improve customer satisfaction and increase sales by providing quick and personalized support.

#9 LiveChat 0.98%

LiveChat is a web-based live chat software that enables businesses to engage in real-time conversations with their website visitors, improving customer service and increasing conversions. It allows for personalized, one-on-one interactions with customers, and provides analytics and reporting features to track chat performance.

#10 ManyChat 0.82%

ManyChat is a marketing automation platform that allows businesses to automate and scale their customer interactions on messaging platforms like Facebook Messenger, WhatsApp, and Instagram Direct. It enables companies to create personalized chatbots, send targeted messages, and analyze customer data to improve engagement and drive sales.

#11 Chatra 0.67%

Chatra is an all-in-one live chat tool that enables businesses to engage with their customers in real time, increasing customer satisfaction and sales. Chatra offers easy integration with websites, multiple chat window options, and automation features for improved efficiency. It also provides detailed analytics to track chat performance and customer behavior.

#12 Freshchat 0.49%

Freshchat is a live chat software that enables businesses to communicate with their customers in real-time, improving customer satisfaction and support. It provides features such as chatbots, conversation history, multi-agent support, and integrations with other tools. It helps businesses to enhance their customer engagement and drive sales.

#13 Helpscout 0.45%

Helpscout is a customer support software that enables businesses to manage and automate their customer interactions, including live chat, email, and social media. The Live Chat feature allows businesses to have real-time conversations with customers, providing instant support and improving customer satisfaction. It also offers features such as chat transcripts, customer data management, and integration with other tools for seamless workflow.

#14 Zendesk Chat 0.43%

Zendesk Chat is a customer service tool that enables businesses to provide real-time support to customers through live chat on their websites. It allows agents to connect with customers, resolve issues, and gather feedback in a seamless and efficient manner. Zendesk Chat is easy to set up and customize, providing a user-friendly interface for both agents and customers.

#15 Smartsupp 0.40%

Smartsupp provides a live chat support solution for websites and apps, enabling businesses to engage with customers in real-time and improve customer satisfaction. The platform offers customizable chat windows, automatic chat triggers, and integration with various third-party tools. It also provides analytics and reporting features to track performance and measure customer interactions.

#16 Chatwoot 0.40%

Chatwoot is an open-source live chat platform that enables businesses to engage with their customers in real-time, improving customer satisfaction and support. It provides features such as conversation history, customer segmentation, and integrations with popular tools like Zapier and Freshdesk. With its self-hosted and cloud-based options, Chatwoot offers flexibility and scalability for businesses of all sizes.

#17 Pure Chat 0.36%

Pure Chat is a comprehensive live chat software that enables businesses to engage and support customers in real-time through chat windows. It offers advanced features such as automated chatbots, personalized customer experiences, and detailed analytics to enhance customer service and boost business productivity. Pure Chat supports multiple languages, integrates with various platforms, and provides a user-friendly interface for both agents and customers.

#18 Olark 0.31%

Olark is a live chat customer service platform that enables businesses to engage with their website visitors in real-time, providing instant support and enhancing customer satisfaction. It offers customizable chat windows, automated responses, and advanced analytics to track conversations and improve chat interactions. Olark helps businesses boost customer engagement and drive sales by ensuring quick and effective communication with potential and existing customers.

#19 Pusher 0.29%

Pusher is a cloud-based service that enables real-time communication between applications and users, facilitating features like live chat, notifications, and event streaming. It simplifies the implementation of real-time functionality, reducing the complexity and development time required for such features. Pusher handles scalability, reliability, and performance, allowing developers to focus on building their core application.

#20 Zoho SalesIQ 0.21%

Zoho SalesIQ is a live chat solution that integrates seamlessly with Zoho CRM, enabling businesses to enhance customer engagement and drive sales. It uses AI to offer real-time support, automate routine tasks, and provide personalized assistance to customers.

#21 Chaport 0.18%

Chaport is a live chat platform designed for businesses to engage with their customers in real-time. It offers an easy-to-use interface and advanced features to improve customer service and enhance user experience. The platform supports multiple languages and integrates with various CRM systems.

#22 LiveAgent 0.13%

LiveAgent is a comprehensive live chat software that enables businesses to provide real-time customer support and engage with their customers through chat, social media, and email. It offers features such as ticketing, knowledge base, and analytics to help businesses improve customer satisfaction and increase conversions. LiveAgent also integrates with popular CRM and marketing tools, making it a one-stop solution for customer engagement and support.

#23 SnapEngage 0.13%

SnapEngage is a live chat tool for businesses to interact with their customers in real-time, improving customer service and engagement. SnapEngage offers a user-friendly interface and advanced features such as automation, analytics, and multiple integrations to enhance customer support and increase customer satisfaction.

#24 Chaty 0.13%

Chaty is a live chat software that enables businesses to provide instant, personalized customer support and engagement through chatbots, human agents, or a combination of both. It allows for seamless and omnichannel communication, with features such as ticketing, automation, and analytics. Chaty helps businesses increase customer satisfaction and boost their bottom line by providing quick and effective customer service.

#25 Podium 0.11%

Podium (https://www.podium.com / Widgets) is an all-in-one platform for remote and in-person events, offering tools for live streaming, audience engagement, and analytics. The widgets enable seamless integration and customization for various event types, enhancing the attendee experience. Podium also provides features for ticketing, virtual backgrounds, and interactive polls.

#26 Instabot 0.11%

Instabot is a social media automation platform that offers customizable Instagram widgets for enhanced user engagement and analytics. It helps businesses and individuals to automate tasks, schedule posts, and track performance on Instagram in a user-friendly way.

#27 LivePerson 0.09%

LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.

#28 Ada 0.09%

Ada is a conversational AI chatbot designed to assist users with a wide range of tasks. It is particularly adept at providing customer support, answering questions, and offering recommendations. Ada's user-friendly interface and natural language processing capabilities make it an efficient and intuitive tool for both businesses and individuals. It is capable of handling complex queries and can be easily integrated into various platforms and applications.

#29 Channel.io 0.09%

Channel.io is a customer engagement platform that provides live chat, messaging, and support tools for businesses to connect with their customers in real-time. The platform integrates with popular CRM and e-commerce platforms, enabling businesses to deliver personalized experiences and automate support workflows. With features like intelligent routing, chat analytics, and omnichannel support, Channel.io helps businesses improve customer satisfaction and drive business growth.

#30 Joinchat 0.08%

Joinchat is a live chat platform that enables real-time communication between users and businesses. It provides a user-friendly interface for seamless engagement, allowing customers to receive immediate responses to their queries and concerns. The platform also supports features such as integration with popular messaging apps and analytics to track chat performance. Overall, Joinchat helps businesses enhance customer experience and support.

#31 Zendesk 0.06%

Zendesk is a customer service software platform that enables businesses to manage and resolve customer inquiries and issues efficiently. It provides tools for customer support teams to track, organize, and prioritize tickets, communicate with customers through various channels, and measure the performance of their support operations. Additionally, Zendesk offers automation features to streamline workflows and enhance the customer experience.

#32 LiveHelp 0.04%

LiveHelp is an online live chat service that allows businesses to engage in real-time customer support and interaction via instant messaging. It offers a user-friendly platform for customers to ask questions and receive immediate assistance from agents. The service is often integrated with websites, providing a seamless experience for both customers and businesses. LiveHelp supports multi-channel communication and can handle multiple conversations simultaneously.

#33 Chatbase 0.04%

Chatbase is a live chat analytics tool that helps businesses to track and analyze the performance of their chat conversations, providing insights into user behavior and chatbot effectiveness. It offers real-time monitoring, conversation analytics, and customizable reporting to improve customer engagement and support.

#34 Comm100 0.04%

Comm100 is an all-in-one live chat software for websites, enabling businesses to provide instant customer support through live chat, chatbots, and knowledge base. Comm100 supports multi-lingual communication, integrates with popular CRM systems, and offers advanced analytics and reporting features for measuring chat performance.

#35 Qualified 0.04%

Qualified is a marketing automation platform that helps businesses automate and personalize their customer communication and sales processes. It streamlines lead generation, nurturing, and conversion, enabling marketers to focus on strategy rather than manual tasks. With its user-friendly interface and advanced analytics, Qualified provides tools for segmentation, automation workflows, and real-time tracking to enhance marketing effectiveness.

#36 Trengo 0.03%

Trengo is a live chat software for businesses that enables real-time communication and support with customers, streamlining the customer support process and improving customer satisfaction. Trengo is a web-based platform that allows businesses to create a chat window on their website, which customers can use to communicate with customer support representatives in real-time.

#37 Facebook Chat Plugin 0.02%

Facebook Chat Plugin is a tool that allows businesses to integrate a live chat feature on their website, enabling customers to communicate directly with a business representative. It facilitates real-time customer support and engagement through the Messenger platform. It's easy to set up and enhances user experience by providing immediate assistance.

#38 Envybox 0.02%

Envybox is a platform that offers customizable and pre-built widgets for e-commerce websites, enabling store owners to enhance their online storefronts with various interactive and visually appealing elements. Envybox provides a user-friendly interface to easily integrate these widgets and track performance. Envybox.

#39 Raychat 0.02%

Raychat is a live chat platform that allows businesses to connect with their customers in real-time, providing instant support and enhancing customer satisfaction. It offers various features such as automated chatbots, manual agents, and multi-language support to improve customer engagement and interaction.

#40 Rocket.Chat 0.02%

Rocket.Chat is a free, open-source, and self-hosted live chat and messaging platform that allows users to communicate in real-time through text, voice, and video. It provides group chats, channels, direct messaging, and the ability to integrate with other tools. The platform supports mobile and desktop applications and offers customization options for businesses and organizations. Rocket.

#41 AnyChat 0.02%

AnyChat is a live chat software solution that enables businesses to provide instant customer support. It allows users to connect with customer service representatives in real-time and receive immediate assistance for any inquiries or issues. The platform also offers customizable chat windows, integration with popular CRM systems, and advanced analytics to track customer interactions and improve support efficacy.

#42 Carrot quest 0.02%

Carrot quest is an analytics platform that helps businesses to gain insights and make data-driven decisions by analyzing customer behavior and preferences. It provides real-time data, customized reports, and predictive analytics to optimize marketing strategies and improve overall business performance. Carrot Quest is a user-friendly platform that simplifies complex data analysis, enabling businesses to unlock valuable customer insights and drive growth.

#43 Brevo 0.02%

Brevo is a live chat platform that allows businesses to engage in real-time conversations with their customers, providing support, answering queries, and driving sales through personalized interactions. The platform is designed to enhance customer experience, increase engagement, and boost customer satisfaction by offering immediate and efficient communication. Brevo's user-friendly interface and advanced features make it an ideal choice for businesses of all sizes.

#44 Verloop 0.01%

Verloop is a live chat software that enables businesses to engage with their customers in real-time, providing support and enhancing customer satisfaction through personalized conversations. It also offers analytics and automation features to optimize chat interactions.

#45 Gist 0.01%

Gist is a real-time live chat application that enables businesses to engage with their customers in real-time, facilitating seamless communication and support. The platform allows for easy integration with various websites and is designed to enhance customer satisfaction and streamline the support process.

#46 MyLiveChat 0.01%

MyLiveChat is a live chat software that enables businesses to communicate with their customers in real-time, providing support, engaging in sales, and collecting customer feedback through a user-friendly interface. The platform offers features such as multi-agent management, chat analytics, and integration with popular CRM systems. It helps businesses enhance customer satisfaction and increase sales.

#47 LiveZilla 0.01%

LiveZilla is a cloud-based live chat software that enables businesses to provide instant customer support and engagement through real-time messaging. It allows users to manage multiple chat conversations, customize chat widgets, and integrate with other tools for improved customer service.

#48 Solvvy 0.01%

Solvvy is a real-time customer support platform that enables businesses to offer live chat support to their customers, improving customer satisfaction and reducing response times. It allows businesses to connect with customers in real-time, providing instant answers to their questions and concerns, and streamlining the customer service process.

#49 Re:plain 0.01%

Re:plain is a user-friendly live chat platform that enables businesses to engage with their customers in real-time, providing instant support and enhancing customer satisfaction. It offers features like chatbot integration, multi-user support, and customizable chat widgets to improve user experience. Re:plain allows businesses to streamline their customer service and increase efficiency, while offering a seamless and personalized chat experience for customers.

#50 Respond.io 0.01%

Respond.io is a live chat software that allows businesses to engage with customers in real-time, providing instant support and feedback. It can be easily integrated with various CRM and messaging platforms, and offers features such as chat transcripts, customer segmentation, and analytics for improved customer service.

#51 Aircall 0.01%

Aircall is a cloud-based communication platform that enables businesses to manage their phone calls, including call routing, voicemail management, and team collaboration. It also offers a live chat feature for customer support and sales, allowing agents to handle multiple conversations simultaneously and providing real-time analytics and reporting. Aircall's live chat feature is designed to enhance customer engagement and improve agent productivity.

#52 Apple Business Chat 0.01%

Apple Business Chat is a feature that enables businesses to offer live chat support directly within the Messages app, enhancing customer engagement and support through a seamless and secure experience. It's designed for businesses to interact with customers in real-time, improving customer satisfaction and service efficiency.

#53 JivoChat 0.01%

JivoChat is a live chat software that enables businesses to communicate with their website visitors in real-time, enhancing customer engagement and support. It offers features such as chatbots, multi-agent support, and analytics to improve customer interactions and boost sales.

#54 Chatway 0.01%

Chatway is a live chat support tool that allows businesses to engage with their customers in real-time through a user-friendly interface, providing efficient and effective customer service. It enables businesses to offer instant assistance, gather feedback, and build stronger relationships with their clients. Chatway's intuitive design and customizable features help businesses deliver a seamless and personalized customer experience.

#55 Chekkit 0.01%

Chekkit is a live chat tool designed for businesses to engage with customers in real-time, offering support, feedback, and personalized interactions. The platform allows for seamless communication and can be integrated with various CRM systems to enhance customer experience and streamline operations. Users can easily track conversations, manage customer data, and analyze chat performance for continuous improvement.

#56 BotPenguin 0.01%

BotPenguin is a live chat software that provides businesses with a comprehensive suite of tools to enhance customer engagement and support. It enables real-time communication between customers and businesses, offering features such as message queues, customer segmentation, and analytics to improve customer satisfaction and drive sales. The platform is designed to be user-friendly and scalable, making it suitable for businesses of all sizes.