Live Chat Usage Statistics and Market Share in British Indian Ocean Territory (.io)
We are tracking usage statistics and market share of 45 web technologies in Live Chat in British Indian Ocean Territory (.io). In April 2024 the most popular web technology in Live Chat in British Indian Ocean Territory (.io) is Intercom with 63% market share. In second place there is HubSpot Chat with 10% market share. After that there are Crisp Live Chat with 7%, Drift with 3% and Tawk.to with 3% market share. Top 5 web technologies together have 87% market share. The remaining 40 web technologies in Live Chat have a combined market share of 13%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 45 different technologies in Live Chat.
There are 8,704 websites using Live Chat in British Indian Ocean Territory (.io websites) in out database.
Live Chat Usage Statistics and Market Share in British Indian Ocean Territory (.io) in April 2024
#1 Intercom 
63.47%
#2 HubSpot Chat 
9.88%
#3 Crisp Live Chat 
6.81%
#4 Drift 
5.15%
#5 Tawk.to 
3.35%
#6 Pipedrive 
1.82%
#7 Tidio 
1.59%
#8 LiveChat 
1.07%
#9 ManyChat 
0.85%
#10 Salesforce Service Cloud 
0.76%
#11 Helpscout 
0.68%
#12 Chatra 
0.60%
#13 Zendesk Chat 
0.55%
#14 Freshchat 
0.51%
#15 GoSquared 
0.38%
#16 Pure Chat 
0.38%
#17 Olark 
0.34%
#18 Smartsupp 
0.30%
#19 Chatwoot 
0.20%
#20 Chaport 
0.18%
#21 LiveAgent 
0.16%
#22 SnapEngage 
0.15%
#23 Instabot 
0.11%
#24 Envybox 
0.09%
#25 Podium 
0.09%
#26 LivePerson 
0.07%
#27 Zendesk 
0.07%
#28 Ada 
0.05%
#29 Gorgias 
0.05%
#30 LiveHelp 
0.05%
#31 JivoChat 
0.03%
#32 Raychat 
0.03%
#33 Comm100 
0.02%
#34 Kustomer 
0.02%
#35 LiveZilla 
0.02%
#36 Trengo 
0.02%
#37 Aircall 
0.01%
#38 Apple Business Chat 
0.01%
#39 Facebook Chat Plugin 
0.01%
#40 Haptik 
0.01%
#41 Imber 
0.01%
#42 Re:amaze 
0.01%
#43 Rocket.Chat 
0.01%
#44 Solvvy 
0.01%
#45 Verloop 
0.01%
Technologies in Live Chat in British Indian Ocean Territory (.io)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Drift
Drift is a conversational marketing platform.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
GoSquared
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Olark
Olark is a cloud-based live chat solution.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Instabot
Instabot is a conversion chatbot that understands your users, and curates information, answers questions, captures contacts, and books meetings instantly.
Envybox
Envybox is a multiservice for increasing sales.
Podium
Podium is a customer communication platform for businesses who interact with customers on a local level.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
LiveHelp
LiveHelp is an online chat tool.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
Raychat
Raychat is a free customer messaging platform.
Comm100
Comm100 is a provider of customer service and communication products.
Kustomer
Kustomer is a CRM platform.
LiveZilla
LiveZilla is a web-based live support platform.
Trengo
Trengo is an omnichannel communication platform that unifies all messaging channels into one single view.
Aircall
Aircall is a cloud-based phone system for customer support and sales teams.
Apple Business Chat
Apple Business Chat is a service from Apple that allows your organization to directly chat with your customers using the Messages app.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
Haptik
Haptik is an Indian enterprise conversational AI platform founded in August 2013, and acquired by Reliance Industries Limited in 2019.
Imber
Imber is an all-in-one marketing automation platform built for customer support (live chat), sales, and marketing.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
Solvvy
Solvvy provides live chat and chatbot services.
Verloop
Verloop is provider of conversational AI platform for customer support automation.
Live Chat Market Share History in British Indian Ocean Territory (.io) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 64.01% | 64.02% | 63.97% | 63.83% | 63.69% | 63.72% | 63.72% | 63.69% | 63.61% | 63.55% | 63.47% |
| HubSpot Chat | 9.88% | 9.83% | 9.82% | 9.83% | 9.93% | 9.88% | 9.83% | 9.82% | 9.89% | 9.89% | 9.88% |
| Crisp Live Chat | 6.69% | 6.71% | 6.72% | 6.75% | 6.77% | 6.77% | 6.78% | 6.78% | 6.78% | 6.83% | 6.81% |
| Drift | 5.11% | 5.09% | 5.11% | 5.14% | 5.16% | 5.15% | 5.11% | 5.12% | 5.13% | 5.15% | 5.15% |
| Tawk.to | 3.36% | 3.33% | 3.31% | 3.33% | 3.34% | 3.35% | 3.35% | 3.36% | 3.36% | 3.36% | 3.35% |
| Pipedrive | 1.74% | 1.77% | 1.78% | 1.75% | 1.76% | 1.78% | 1.83% | 1.86% | 1.83% | 1.82% | 1.82% |
| Tidio | 1.59% | 1.58% | 1.58% | 1.59% | 1.59% | 1.57% | 1.58% | 1.58% | 1.58% | 1.59% | 1.59% |
| LiveChat | 1.10% | 1.09% | 1.08% | 1.08% | 1.07% | 1.08% | 1.08% | 1.08% | 1.08% | 1.07% | 1.07% |
| ManyChat | 0.83% | 0.81% | 0.83% | 0.82% | 0.82% | 0.82% | 0.85% | 0.85% | 0.85% | 0.85% | 0.85% |
| Helpscout | 0.69% | 0.68% | 0.68% | 0.68% | 0.68% | 0.67% | 0.68% | 0.68% | 0.68% | 0.68% | 0.68% |
| Zendesk Chat | 0.56% | 0.55% | 0.55% | 0.56% | 0.56% | 0.55% | 0.55% | 0.55% | 0.55% | 0.55% | 0.55% |
| Chatra | 0.57% | 0.57% | 0.57% | 0.59% | 0.59% | 0.59% | 0.58% | 0.58% | 0.58% | 0.60% | 0.60% |
| Freshchat | 0.50% | 0.50% | 0.51% | 0.51% | 0.51% | 0.51% | 0.52% | 0.52% | 0.52% | 0.51% | 0.51% |
| Salesforce Service Cloud | 0.56% | 0.60% | 0.61% | 0.59% | 0.64% | 0.62% | 0.62% | 0.62% | 0.62% | 0.64% | 0.76% |
| GoSquared | 0.40% | 0.37% | 0.37% | 0.38% | 0.38% | 0.38% | 0.38% | 0.38% | 0.38% | 0.38% | 0.38% |
| Pure Chat | 0.38% | 0.38% | 0.38% | 0.39% | 0.38% | 0.38% | 0.38% | 0.38% | 0.38% | 0.38% | 0.38% |
| Smartsupp | 0.29% | 0.29% | 0.29% | 0.30% | 0.30% | 0.30% | 0.30% | 0.30% | 0.30% | 0.30% | 0.30% |
| Olark | 0.30% | 0.32% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% |
| Chaport | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% |
| LiveAgent | 0.17% | 0.17% | 0.16% | 0.16% | 0.16% | 0.16% | 0.16% | 0.16% | 0.16% | 0.16% | 0.16% |
| SnapEngage | 0.15% | 0.13% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.15% | 0.15% |
| Chatwoot | 0.15% | 0.25% | 0.24% | 0.23% | 0.18% | 0.19% | 0.19% | 0.19% | 0.19% | 0.20% | 0.20% |
| Instabot | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% |
| Zendesk | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.07% | 0.07% |
| Podium | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% |
| Gorgias | 0.04% | 0.04% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% |
| LivePerson | 0.06% | 0.06% | 0.06% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% |
| Envybox | 0.04% | 0.04% | 0.07% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% |
| LiveHelp | 0.04% | 0.04% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% |
| Comm100 | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| JivoChat | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Raychat | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Ada | 0.04% | 0.03% | 0.02% | 0.02% | 0.02% | 0.03% | 0.03% | 0.03% | 0.05% | 0.05% | 0.05% |
| Kustomer | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| LiveZilla | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Trengo | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Aircall | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Apple Business Chat | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Facebook Chat Plugin | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Haptik | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Imber | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Re:amaze | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Rocket.Chat | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Solvvy | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Verloop | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |