Live Chat Usage Statistics and Market Share in Serbia (.rs)
We are tracking usage statistics and market share of 27 web technologies in Live Chat in Serbia (.rs). In April 2024 the most popular web technology in Live Chat in Serbia (.rs) is Tawk.to with 35% market share. In second place there is Zendesk Chat with 17% market share. After that there are Smartsupp with 6%, Intercom with 5% and Tidio with 5% market share. Top 5 web technologies together have 69% market share. The remaining 22 web technologies in Live Chat have a combined market share of 31%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 27 different technologies in Live Chat.
There are 317 websites using Live Chat in Serbia (.rs websites) in out database.
Live Chat Usage Statistics and Market Share in Serbia (.rs) in April 2024
#1 Tawk.to 
34.70%
#2 Zendesk Chat 
17.03%
#3 Smartsupp 
6.31%
#4 Intercom 
5.68%
#5 Tidio 
5.36%
#6 Pure Chat 
4.73%
#7 Crisp Live Chat 
3.79%
#8 HubSpot Chat 
3.79%
#9 GoSquared 
2.84%
#10 Drift 
2.52%
#11 LiveZilla 
1.58%
#12 Chatra 
1.26%
#13 LiveChat 
1.26%
#14 MyLiveChat 
1.26%
#15 Olark 
1.26%
#16 Salesforce Service Cloud 
1.26%
#17 Comm100 
0.63%
#18 LiveAgent 
0.63%
#19 LivePerson 
0.63%
#20 ManyChat 
0.63%
#21 Podium 
0.63%
#22 Rocket.Chat 
0.63%
#23 Facebook Chat Plugin 
0.32%
#24 Freshchat 
0.32%
#25 JivoChat 
0.32%
#26 Oct8ne 
0.32%
#27 SnapEngage 
0.32%
Technologies in Live Chat in Serbia (.rs)
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
GoSquared
Drift
Drift is a conversational marketing platform.
LiveZilla
LiveZilla is a web-based live support platform.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Olark
Olark is a cloud-based live chat solution.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Comm100
Comm100 is a provider of customer service and communication products.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Podium
Podium is a customer communication platform for businesses who interact with customers on a local level.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
Oct8ne
Oct8ne is a visual customer service software.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Live Chat Market Share History in Serbia (.rs) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Tawk.to | 34.43% | 34.78% | 34.26% | 34.70% | 34.38% | 34.70% | 34.69% | 34.58% | 34.58% | 34.70% | 34.70% |
| Zendesk Chat | 17.37% | 17.08% | 16.98% | 17.03% | 17.03% | 17.03% | 16.88% | 16.82% | 16.82% | 17.03% | 17.03% |
| Intercom | 6.59% | 6.21% | 6.17% | 5.68% | 5.68% | 5.68% | 5.63% | 5.61% | 5.61% | 5.68% | 5.68% |
| Smartsupp | 5.69% | 5.90% | 5.86% | 5.99% | 5.99% | 5.99% | 5.94% | 5.92% | 6.23% | 6.31% | 6.31% |
| Tidio | 5.99% | 5.59% | 5.86% | 5.68% | 5.68% | 5.68% | 5.63% | 5.92% | 5.61% | 5.36% | 5.36% |
| Pure Chat | 4.79% | 4.97% | 4.94% | 4.73% | 4.73% | 4.73% | 4.69% | 4.67% | 4.67% | 4.73% | 4.73% |
| HubSpot Chat | 3.89% | 3.73% | 3.70% | 3.79% | 3.79% | 3.79% | 3.75% | 3.74% | 3.74% | 3.79% | 3.79% |
| Crisp Live Chat | 3.29% | 3.42% | 3.40% | 3.79% | 3.79% | 3.79% | 3.75% | 3.74% | 3.74% | 3.79% | 3.79% |
| GoSquared | 2.69% | 2.80% | 2.78% | 2.84% | 2.84% | 2.84% | 2.81% | 2.80% | 2.80% | 2.84% | 2.84% |
| Drift | 2.10% | 2.17% | 2.16% | 2.21% | 2.21% | 2.21% | 2.19% | 2.18% | 2.18% | 2.52% | 2.52% |
| LiveZilla | 1.50% | 1.55% | 1.85% | 1.89% | 1.89% | 1.58% | 1.56% | 1.56% | 1.56% | 1.58% | 1.58% |
| Chatra | 1.20% | 1.24% | 1.23% | 1.26% | 1.26% | 1.26% | 1.25% | 1.25% | 1.25% | 1.26% | 1.26% |
| LiveAgent | 0.60% | 0.62% | 0.62% | 0.63% | 0.95% | 0.63% | 0.63% | 0.62% | 0.62% | 0.63% | 0.63% |
| LiveChat | 1.20% | 1.24% | 1.23% | 1.26% | 1.26% | 1.26% | 1.25% | 1.25% | 1.25% | 1.26% | 1.26% |
| ManyChat | 1.20% | 1.24% | 1.23% | 0.63% | 0.63% | 0.63% | 0.63% | 0.62% | 0.62% | 0.63% | 0.63% |
| MyLiveChat | 1.20% | 1.24% | 1.23% | 1.26% | 1.26% | 1.26% | 1.25% | 1.25% | 1.25% | 1.26% | 1.26% |
| Salesforce Service Cloud | 1.80% | 1.24% | 1.23% | 1.26% | 1.26% | 1.26% | 1.88% | 1.87% | 1.87% | 1.26% | 1.26% |
| Comm100 | 0.60% | 0.62% | 0.62% | 0.63% | 0.63% | 0.95% | 0.94% | 0.93% | 0.93% | 0.63% | 0.63% |
| LivePerson | 0.60% | 0.62% | 0.62% | 0.63% | 0.63% | 0.63% | 0.63% | 0.62% | 0.62% | 0.63% | 0.63% |
| Olark | 0.60% | 0.93% | 1.23% | 1.26% | 1.26% | 1.26% | 1.25% | 1.25% | 1.25% | 1.26% | 1.26% |
| Podium | 0.60% | 0.62% | 0.62% | 0.63% | 0.63% | 0.63% | 0.63% | 0.62% | 0.62% | 0.63% | 0.63% |
| Rocket.Chat | 0.60% | 0.62% | 0.62% | 0.63% | 0.63% | 0.63% | 0.63% | 0.62% | 0.62% | 0.63% | 0.63% |
| Facebook Chat Plugin | 0.30% | 0.31% | 0.31% | 0.32% | 0.32% | 0.32% | 0.31% | 0.31% | 0.31% | 0.32% | 0.32% |
| Freshchat | 0.30% | 0.31% | 0.31% | 0.32% | 0.32% | 0.32% | 0.31% | 0.31% | 0.31% | 0.32% | 0.32% |
| JivoChat | 0.30% | 0.31% | 0.31% | 0.32% | 0.32% | 0.32% | 0.31% | 0.31% | 0.31% | 0.32% | 0.32% |
| Oct8ne | 0.30% | 0.31% | 0.31% | 0.32% | 0.32% | 0.32% | 0.31% | 0.31% | 0.31% | 0.32% | 0.32% |
| SnapEngage | 0.30% | 0.31% | 0.31% | 0.32% | 0.32% | 0.32% | 0.31% | 0.31% | 0.31% | 0.32% | 0.32% |