Live Chat Usage Statistics and Market Share in Vietnam (.vn)
We are tracking usage statistics and market share of 25 web technologies in Live Chat in Vietnam (.vn). In March 2024 the most popular web technology in Live Chat in Vietnam (.vn) is Tawk.to with 76% market share. In second place there is Zendesk Chat with 13% market share. After that there are ManyChat with 3%, LiveChat with 1% and Intercom with 1% market share. Top 5 web technologies together have 95% market share. The remaining 20 web technologies in Live Chat have a combined market share of 5%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 25 different technologies in Live Chat.
There are 5,045 websites using Live Chat in Vietnam (.vn websites) in out database.
Live Chat Usage Statistics and Market Share in Vietnam (.vn) in March 2024
#1 Tawk.to 75.90%
#2 Zendesk Chat 13.28%
#3 ManyChat 3.29%
#4 LiveChat 1.82%
#5 Intercom 1.03%
#6 HubSpot Chat 0.99%
#7 Tidio 0.65%
#8 Pure Chat 0.56%
#9 Salesforce Service Cloud 0.56%
#10 Crisp Live Chat 0.46%
#11 Chatra 0.28%
#12 MyLiveChat 0.24%
#13 Drift 0.20%
#14 Smartsupp 0.18%
#15 Chaport 0.10%
#16 Freshchat 0.08%
#17 JivoChat 0.08%
#18 LiveAgent 0.08%
#19 LivePerson 0.08%
#20 LiveZilla 0.04%
#21 Re:amaze 0.04%
#22 Olark 0.02%
#23 SnapEngage 0.02%
#24 UserLike 0.02%
#25 WidgetWhats 0.02%
Technologies in Live Chat in Vietnam (.vn)
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Drift
Drift is a conversational marketing platform.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
LiveZilla
LiveZilla is a web-based live support platform.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Olark
Olark is a cloud-based live chat solution.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
UserLike
Userlike is a cloud-based live chat solution that can be integrated with existing websites.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Live Chat Market Share History in Vietnam (.vn) in Last 12 Months
Technology | May 2023 | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 |
---|---|---|---|---|---|---|---|---|---|---|---|
Tawk.to | 75.87% | 75.92% | 75.80% | 75.82% | 75.81% | 75.81% | 75.83% | 75.87% | 75.88% | 75.88% | 75.90% |
Zendesk Chat | 13.61% | 13.51% | 13.26% | 13.25% | 13.25% | 13.26% | 13.25% | 13.26% | 13.27% | 13.27% | 13.28% |
ManyChat | 3.23% | 3.20% | 3.28% | 3.34% | 3.35% | 3.36% | 3.36% | 3.37% | 3.33% | 3.33% | 3.29% |
LiveChat | 1.96% | 1.91% | 1.86% | 1.84% | 1.85% | 1.84% | 1.84% | 1.82% | 1.82% | 1.82% | 1.82% |
Intercom | 1.09% | 1.03% | 1.02% | 1.02% | 1.02% | 1.03% | 1.03% | 1.03% | 1.03% | 1.03% | 1.03% |
HubSpot Chat | 0.90% | 0.93% | 1.00% | 0.96% | 1.00% | 1.03% | 1.01% | 0.99% | 0.99% | 0.99% | 0.99% |
Tidio | 0.64% | 0.67% | 0.68% | 0.67% | 0.65% | 0.65% | 0.65% | 0.65% | 0.65% | 0.65% | 0.65% |
Pure Chat | 0.47% | 0.51% | 0.57% | 0.57% | 0.57% | 0.55% | 0.55% | 0.55% | 0.55% | 0.55% | 0.56% |
Crisp Live Chat | 0.45% | 0.46% | 0.45% | 0.45% | 0.45% | 0.45% | 0.45% | 0.46% | 0.46% | 0.46% | 0.46% |
Salesforce Service Cloud | 0.34% | 0.42% | 0.59% | 0.59% | 0.59% | 0.59% | 0.55% | 0.55% | 0.55% | 0.55% | 0.56% |
Chatra | 0.28% | 0.29% | 0.29% | 0.29% | 0.28% | 0.28% | 0.28% | 0.28% | 0.28% | 0.28% | 0.28% |
MyLiveChat | 0.24% | 0.23% | 0.23% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% |
Drift | 0.19% | 0.21% | 0.21% | 0.22% | 0.20% | 0.20% | 0.20% | 0.20% | 0.20% | 0.20% | 0.20% |
Smartsupp | 0.17% | 0.17% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% |
Chaport | 0.09% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% |
Freshchat | 0.09% | 0.10% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% |
LiveAgent | 0.08% | 0.06% | 0.08% | 0.06% | 0.08% | 0.06% | 0.08% | 0.06% | 0.08% | 0.08% | 0.08% |
LivePerson | 0.06% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% |
LiveZilla | 0.08% | 0.08% | 0.06% | 0.06% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
JivoChat | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% |
Re:amaze | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
Olark | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
SnapEngage | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
UserLike | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |