Live Chat Usage Statistics and Market Share in Ireland (.ie)
We are tracking usage statistics and market share of 36 web technologies in Live Chat in Ireland (.ie). In April 2024 the most popular web technology in Live Chat in Ireland (.ie) is Intercom with 31% market share. In second place there is Tawk.to with 12% market share. After that there are Zendesk Chat with 8%, HubSpot Chat with 6% and LiveChat with 6% market share. Top 5 web technologies together have 62% market share. The remaining 31 web technologies in Live Chat have a combined market share of 38%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 36 different technologies in Live Chat.
There are 1,672 websites using Live Chat in Ireland (.ie websites) in out database.
Live Chat Usage Statistics and Market Share in Ireland (.ie) in April 2024
#1 Intercom 
31.10%
#2 Tawk.to 
11.60%
#3 Zendesk Chat 
8.13%
#4 HubSpot Chat 
7.36%
#5 LiveChat 
5.74%
#6 Pure Chat 
5.68%
#7 Tidio 
4.72%
#8 Salesforce Service Cloud 
3.83%
#9 Crisp Live Chat 
3.53%
#10 Drift 
2.93%
#11 GoSquared 
2.51%
#12 ManyChat 
2.39%
#13 Smartsupp 
2.15%
#14 LivePerson 
1.44%
#15 Chatra 
1.08%
#16 Olark 
1.08%
#17 Pipedrive 
0.84%
#18 SnapEngage 
0.60%
#19 Gorgias 
0.54%
#20 Chaport 
0.42%
#21 Comm100 
0.42%
#22 LiveAgent 
0.42%
#23 Freshchat 
0.36%
#24 LiveZilla 
0.18%
#25 Callbell 
0.12%
#26 Dotdigital Chat 
0.12%
#27 Facebook Chat Plugin 
0.12%
#28 MyLiveChat 
0.12%
#29 Helpscout 
0.06%
#30 Ada 
0.06%
#31 Apple Business Chat 
0.06%
#32 Bold Chat 
0.06%
#33 Czater 
0.06%
#34 Oct8ne 
0.06%
#35 Trengo 
0.06%
#36 WidgetWhats 
0.06%
Technologies in Live Chat in Ireland (.ie)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Drift
Drift is a conversational marketing platform.
GoSquared
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Olark
Olark is a cloud-based live chat solution.
Pipedrive
Pipedrive is a cloud-based sales CRM.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Comm100
Comm100 is a provider of customer service and communication products.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
LiveZilla
LiveZilla is a web-based live support platform.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
Dotdigital Chat
Dotdigital Chat is a smart, customisable widget that makes it easy for shoppers to communicate in real-time with members of your team.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
Apple Business Chat
Apple Business Chat is a service from Apple that allows your organization to directly chat with your customers using the Messages app.
Bold Chat
BoldChat is a live chat platform.
Czater
Czater is an live chat solution with extended CRM and videochat features.
Oct8ne
Oct8ne is a visual customer service software.
Trengo
Trengo is an omnichannel communication platform that unifies all messaging channels into one single view.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Live Chat Market Share History in Ireland (.ie) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 32.10% | 31.95% | 31.70% | 31.18% | 30.93% | 31.14% | 31.28% | 31.24% | 31.22% | 31.26% | 31.10% |
| Tawk.to | 12.30% | 11.95% | 11.93% | 11.80% | 11.84% | 11.68% | 11.68% | 11.67% | 11.66% | 11.68% | 11.60% |
| Zendesk Chat | 8.31% | 8.16% | 8.19% | 8.24% | 8.21% | 8.26% | 8.27% | 8.26% | 8.25% | 8.14% | 8.13% |
| HubSpot Chat | 6.87% | 7.00% | 7.13% | 7.17% | 7.20% | 7.07% | 7.07% | 7.18% | 7.24% | 7.13% | 7.36% |
| LiveChat | 6.00% | 5.66% | 5.67% | 5.75% | 5.77% | 5.81% | 5.81% | 5.80% | 5.80% | 5.75% | 5.74% |
| Pure Chat | 5.54% | 5.71% | 5.67% | 5.69% | 5.71% | 5.75% | 5.75% | 5.75% | 5.68% | 5.69% | 5.68% |
| Tidio | 4.73% | 4.66% | 4.80% | 4.74% | 4.82% | 4.79% | 4.73% | 4.73% | 4.72% | 4.73% | 4.72% |
| Crisp Live Chat | 3.35% | 3.44% | 3.45% | 3.50% | 3.51% | 3.53% | 3.54% | 3.53% | 3.53% | 3.53% | 3.53% |
| Salesforce Service Cloud | 3.35% | 3.62% | 3.51% | 3.79% | 3.81% | 3.71% | 3.71% | 3.71% | 3.71% | 3.83% | 3.83% |
| Drift | 3.00% | 2.92% | 2.87% | 2.90% | 2.91% | 2.93% | 2.94% | 2.93% | 2.93% | 2.93% | 2.93% |
| GoSquared | 2.60% | 2.45% | 2.46% | 2.49% | 2.50% | 2.51% | 2.52% | 2.51% | 2.51% | 2.51% | 2.51% |
| ManyChat | 2.08% | 2.10% | 2.22% | 2.25% | 2.38% | 2.40% | 2.40% | 2.39% | 2.39% | 2.40% | 2.39% |
| Smartsupp | 2.08% | 2.10% | 2.11% | 2.13% | 2.14% | 2.16% | 2.16% | 2.15% | 2.15% | 2.16% | 2.15% |
| LivePerson | 1.21% | 1.40% | 1.40% | 1.42% | 1.37% | 1.32% | 1.32% | 1.32% | 1.38% | 1.38% | 1.44% |
| Chatra | 1.04% | 1.05% | 1.05% | 1.07% | 1.07% | 1.08% | 1.08% | 1.08% | 1.08% | 1.08% | 1.08% |
| Pipedrive | 0.92% | 0.93% | 0.94% | 0.95% | 0.95% | 0.96% | 0.84% | 0.84% | 0.84% | 0.84% | 0.84% |
| Olark | 0.75% | 1.05% | 1.05% | 1.07% | 1.07% | 1.08% | 1.08% | 1.08% | 1.08% | 1.08% | 1.08% |
| Gorgias | 0.52% | 0.52% | 0.53% | 0.53% | 0.54% | 0.54% | 0.54% | 0.54% | 0.54% | 0.54% | 0.54% |
| SnapEngage | 0.52% | 0.58% | 0.58% | 0.59% | 0.59% | 0.60% | 0.60% | 0.60% | 0.60% | 0.60% | 0.60% |
| LiveAgent | 0.40% | 0.41% | 0.41% | 0.41% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% |
| Chaport | 0.40% | 0.41% | 0.41% | 0.41% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% |
| Freshchat | 0.35% | 0.35% | 0.35% | 0.36% | 0.36% | 0.36% | 0.36% | 0.36% | 0.36% | 0.36% | 0.36% |
| Comm100 | 0.35% | 0.41% | 0.41% | 0.41% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% |
| LiveZilla | 0.17% | 0.17% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% | 0.18% |
| Helpscout | 0.12% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Ada | 0.12% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Callbell | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% |
| Facebook Chat Plugin | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% |
| MyLiveChat | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% |
| Apple Business Chat | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Bold Chat | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Czater | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Oct8ne | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Trengo | 0.12% | 0.12% | 0.12% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| WidgetWhats | 0.06% | 0.12% | 0.12% | 0.12% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |