Live Chat Usage Statistics and Market Share in Romania (.ro)
We are tracking usage statistics and market share of 38 web technologies in Live Chat in Romania (.ro). In April 2024 the most popular web technology in Live Chat in Romania (.ro) is Tawk.to with 38% market share. In second place there is Zendesk Chat with 20% market share. After that there are Smartsupp with 10%, ManyChat with 5% and Intercom with 5% market share. Top 5 web technologies together have 78% market share. The remaining 33 web technologies in Live Chat have a combined market share of 22%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 38 different technologies in Live Chat.
There are 3,491 websites using Live Chat in Romania (.ro websites) in out database.
Live Chat Usage Statistics and Market Share in Romania (.ro) in April 2024
#1 Tawk.to 
38.21%
#2 Zendesk Chat 
20.11%
#3 Smartsupp 
10.11%
#4 ManyChat 
6.82%
#5 Intercom 
4.98%
#6 HubSpot Chat 
4.35%
#7 Crisp Live Chat 
2.86%
#8 Tidio 
2.81%
#9 Pure Chat 
1.37%
#10 LiveAgent 
1.09%
#11 LiveChat 
1.09%
#12 Drift 
0.92%
#13 Chatra 
0.74%
#14 Olark 
0.74%
#15 Salesforce Service Cloud 
0.69%
#16 MyLiveChat 
0.60%
#17 GoSquared 
0.43%
#18 Callbell 
0.29%
#19 Pipedrive 
0.29%
#20 LiveZilla 
0.20%
#21 WidgetWhats 
0.20%
#22 Freshchat 
0.14%
#23 Facebook Chat Plugin 
0.11%
#24 LivePerson 
0.11%
#25 SnapEngage 
0.11%
#26 Helpscout 
0.09%
#27 Chaport 
0.09%
#28 Chatwoot 
0.06%
#29 Comm100 
0.06%
#30 Czater 
0.06%
#31 LiveHelp 
0.06%
#32 Ada 
0.03%
#33 Gorgias 
0.03%
#34 Oct8ne 
0.03%
#35 Re:amaze 
0.03%
#36 Rocket.Chat 
0.03%
#37 Trengo 
0.03%
#38 UserLike 
0.03%
Technologies in Live Chat in Romania (.ro)
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Drift
Drift is a conversational marketing platform.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Olark
Olark is a cloud-based live chat solution.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
GoSquared
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
Pipedrive
Pipedrive is a cloud-based sales CRM.
LiveZilla
LiveZilla is a web-based live support platform.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
Comm100
Comm100 is a provider of customer service and communication products.
Czater
Czater is an live chat solution with extended CRM and videochat features.
LiveHelp
LiveHelp is an online chat tool.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
Oct8ne
Oct8ne is a visual customer service software.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
Trengo
Trengo is an omnichannel communication platform that unifies all messaging channels into one single view.
UserLike
Userlike is a cloud-based live chat solution that can be integrated with existing websites.
Live Chat Market Share History in Romania (.ro) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Tawk.to | 38.64% | 38.25% | 38.26% | 38.13% | 38.30% | 38.23% | 38.16% | 38.17% | 38.14% | 38.22% | 38.21% |
| Zendesk Chat | 20.69% | 20.33% | 20.33% | 20.24% | 20.13% | 20.10% | 20.09% | 20.13% | 20.10% | 20.13% | 20.11% |
| Smartsupp | 9.71% | 9.89% | 9.92% | 10.11% | 10.17% | 10.15% | 10.17% | 10.19% | 10.18% | 10.13% | 10.11% |
| ManyChat | 6.81% | 7.06% | 7.10% | 6.93% | 6.89% | 6.84% | 6.90% | 6.85% | 6.84% | 6.81% | 6.82% |
| Intercom | 5.25% | 4.98% | 5.02% | 5.05% | 4.95% | 4.96% | 4.96% | 4.97% | 5.02% | 4.98% | 4.98% |
| HubSpot Chat | 4.30% | 4.26% | 4.29% | 4.20% | 4.16% | 4.36% | 4.39% | 4.42% | 4.42% | 4.38% | 4.35% |
| Tidio | 2.81% | 2.86% | 2.85% | 2.81% | 2.79% | 2.77% | 2.76% | 2.74% | 2.79% | 2.81% | 2.81% |
| Crisp Live Chat | 2.60% | 2.72% | 2.73% | 2.81% | 2.85% | 2.85% | 2.85% | 2.83% | 2.82% | 2.86% | 2.86% |
| Pure Chat | 1.27% | 1.37% | 1.35% | 1.42% | 1.45% | 1.37% | 1.37% | 1.37% | 1.37% | 1.37% | 1.37% |
| LiveChat | 1.14% | 1.09% | 1.10% | 1.08% | 1.08% | 1.08% | 1.08% | 1.08% | 1.08% | 1.09% | 1.09% |
| LiveAgent | 1.00% | 1.06% | 1.07% | 1.11% | 1.08% | 1.08% | 1.08% | 1.08% | 1.08% | 1.09% | 1.09% |
| Drift | 0.84% | 0.90% | 0.87% | 0.85% | 0.85% | 0.86% | 0.80% | 0.80% | 0.80% | 0.86% | 0.92% |
| Chatra | 0.73% | 0.78% | 0.76% | 0.77% | 0.74% | 0.74% | 0.74% | 0.74% | 0.74% | 0.74% | 0.74% |
| Salesforce Service Cloud | 0.70% | 0.67% | 0.68% | 0.68% | 0.68% | 0.68% | 0.68% | 0.69% | 0.68% | 0.69% | 0.69% |
| MyLiveChat | 0.59% | 0.59% | 0.59% | 0.60% | 0.60% | 0.60% | 0.60% | 0.60% | 0.60% | 0.60% | 0.60% |
| GoSquared | 0.49% | 0.42% | 0.42% | 0.43% | 0.43% | 0.43% | 0.43% | 0.43% | 0.43% | 0.43% | 0.43% |
| Olark | 0.43% | 0.70% | 0.70% | 0.71% | 0.74% | 0.74% | 0.74% | 0.74% | 0.74% | 0.74% | 0.74% |
| Pipedrive | 0.27% | 0.28% | 0.28% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% | 0.29% | 0.29% |
| Callbell | 0.24% | 0.28% | 0.25% | 0.26% | 0.28% | 0.29% | 0.28% | 0.29% | 0.29% | 0.29% | 0.29% |
| LiveZilla | 0.27% | 0.20% | 0.20% | 0.23% | 0.23% | 0.20% | 0.20% | 0.20% | 0.23% | 0.20% | 0.20% |
| Freshchat | 0.16% | 0.17% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% |
| Helpscout | 0.14% | 0.11% | 0.11% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% |
| Facebook Chat Plugin | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% |
| Chaport | 0.08% | 0.08% | 0.08% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% |
| LivePerson | 0.08% | 0.11% | 0.08% | 0.09% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% |
| SnapEngage | 0.11% | 0.08% | 0.08% | 0.09% | 0.09% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% |
| WidgetWhats | 0.08% | 0.14% | 0.14% | 0.17% | 0.17% | 0.17% | 0.20% | 0.20% | 0.20% | 0.20% | 0.20% |
| Chatwoot | 0.05% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Czater | 0.05% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| LiveHelp | 0.05% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Ada | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Comm100 | 0.05% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Gorgias | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Oct8ne | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Re:amaze | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Rocket.Chat | 0.03% | 0.06% | 0.06% | 0.06% | 0.06% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| UserLike | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |