Live Chat Usage Statistics and Market Share in People's Republic of China (.cn)

We are tracking usage statistics and market share for 39 web technologies in the Live Chat market in People's Republic of China (.cn). As of June 2026, the most popular web technology in Live Chat in People's Republic of China (.cn) is Intercom, with 15% market share. In second place is Smartsupp, with 14%. After that, EasyLiao holds 10%, followed by Crisp Live Chat with 8% and Pusher with 8%. Top 5 web technologies together account for 54% of the market. The remaining 34 web technologies in Live Chat collectively have a 46% market share. Global Live Chat market share report is available here.

Last updated: 14 June 2026

Live Chat Market Share in People's Republic of China (.cn) in June 2026

About Live Chat

LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.

We are tracking 39 different technologies in Live Chat.

There are 375 websites using Live Chat in People's Republic of China (.cn websites) in out database.

Live Chat Usage Statistics and Market Share in People's Republic of China (.cn) in June 2026

#1 Intercom 14.93%

Intercom is a live chat and messaging platform for businesses to engage with their customers in real-time, improve customer support, and drive conversions. It allows businesses to connect with website visitors, social media followers, and app users through personalized conversations. Intercom also provides features such as customer segmentation, analytics, and automation to help businesses better understand and serve their customers.

#2 Smartsupp 13.60%

Smartsupp provides a live chat support solution for websites and apps, enabling businesses to engage with customers in real-time and improve customer satisfaction. The platform offers customizable chat windows, automatic chat triggers, and integration with various third-party tools. It also provides analytics and reporting features to track performance and measure customer interactions.

#3 EasyLiao 9.87%

EasyLiao is a live chat software solution that enables businesses to communicate with customers in real-time, providing support, answering queries, and enhancing customer experience through instant messaging. It is designed for ease of use and scalability, allowing businesses to efficiently manage multiple conversations with their customers.

#4 Crisp Live Chat 9.60%

Crisp Live Chat is a user-friendly, all-in-one customer support tool that allows businesses to engage customers in real-time with live chat, automate conversations, and gather customer insights through chat analytics. Streamlined interface and robust features for efficient customer service. Great for enhancing customer experience and boosting sales.

#5 Pusher 8.00%

Pusher is a cloud-based service that enables real-time communication between applications and users, facilitating features like live chat, notifications, and event streaming. It simplifies the implementation of real-time functionality, reducing the complexity and development time required for such features. Pusher handles scalability, reliability, and performance, allowing developers to focus on building their core application.

#6 Chaty 7.20%

Chaty is a live chat software that enables businesses to provide instant, personalized customer support and engagement through chatbots, human agents, or a combination of both. It allows for seamless and omnichannel communication, with features such as ticketing, automation, and analytics. Chaty helps businesses increase customer satisfaction and boost their bottom line by providing quick and effective customer service.

#7 HubSpot Chat 4.80%

HubSpot Chat is a feature within HubSpot's CRM suite that enables businesses to engage in real-time conversations with their website visitors, enhancing customer support and sales opportunities. It allows for personalized interactions through chat windows, providing a seamless experience for users and aiding in lead generation.

#8 LiveChat 3.73%

LiveChat is a web-based live chat software that enables businesses to engage in real-time conversations with their website visitors, improving customer service and increasing conversions. It allows for personalized, one-on-one interactions with customers, and provides analytics and reporting features to track chat performance.

#9 Qualified 3.73%

Qualified is a marketing automation platform that helps businesses automate and personalize their customer communication and sales processes. It streamlines lead generation, nurturing, and conversion, enabling marketers to focus on strategy rather than manual tasks. With its user-friendly interface and advanced analytics, Qualified provides tools for segmentation, automation workflows, and real-time tracking to enhance marketing effectiveness.

#10 Tidio 3.20%

Tidio is a user-friendly live chat software that enables businesses to provide real-time customer support and engage with customers through instant messaging on their website or mobile app. It also offers features such as customer segmentation, chat analytics, and integrations with other tools. Tidio helps businesses improve customer satisfaction and increase sales by providing quick and personalized support.

#11 Zoho SalesIQ 1.87%

Zoho SalesIQ is a live chat solution that integrates seamlessly with Zoho CRM, enabling businesses to enhance customer engagement and drive sales. It uses AI to offer real-time support, automate routine tasks, and provide personalized assistance to customers.

#12 Chatra 1.87%

Chatra is an all-in-one live chat tool that enables businesses to engage with their customers in real time, increasing customer satisfaction and sales. Chatra offers easy integration with websites, multiple chat window options, and automation features for improved efficiency. It also provides detailed analytics to track chat performance and customer behavior.

#13 Salesforce Service Cloud 1.60%

Salesforce Service Cloud is a customer service and support platform that allows businesses to provide real-time chat support to their customers, track customer interactions, and provide personalized support. It also includes features for case management, knowledge management, and social media integration. The platform enables businesses to improve customer satisfaction and operational efficiency by streamlining communication and support processes.

#14 Pipedrive 1.60%

Pipedrive is a cloud-based sales management software that helps teams track and organize their sales pipeline, automate workflows, and collaborate in real-time to close deals efficiently. Live Chat is a feature within Pipedrive that enables users to engage in real-time conversations with their prospects, providing support, answering questions, and nurturing leads.

#15 Drift 1.33%

Drift is a cloud-based live chat tool for businesses to engage with website visitors in real-time. To use Drift, users create personalized chatbots and conversations to interact with potential customers, gather information, and convert leads. The platform also integrates with other marketing and CRM tools to streamline the sales process.

#16 Tawk.to 1.33%

Tawk.to is a free live chat software to chat with visitors on your website.

#17 MyLiveChat 1.07%

MyLiveChat is a live chat software that enables businesses to communicate with their customers in real-time, providing support, engaging in sales, and collecting customer feedback through a user-friendly interface. The platform offers features such as multi-agent management, chat analytics, and integration with popular CRM systems. It helps businesses enhance customer satisfaction and increase sales.

#18 Talkdesk 1.07%

Talkdesk is a cloud-based live chat platform that enables businesses to provide instant, personalized customer support through real-time messaging with customers on their website. It offers features like chatbots, analytics, and team collaboration tools to enhance customer engagement and improve support efficiency. The platform is designed to be easy to use, scalable, and customizable to meet the specific needs of businesses of all sizes.

#19 Webim 1.07%

Webim is a live chat software that enables businesses to provide real-time customer support and engagement through web-based chat platforms. The platform integrates with various CRM systems and offers features such as automated messaging, chat analytics, and customer segmentation to enhance customer interaction and improve support efficiency. Webim is designed to be flexible and scalable, catering to businesses of all sizes and industries.

#20 Olark 1.07%

Olark is a live chat customer service platform that enables businesses to engage with their website visitors in real-time, providing instant support and enhancing customer satisfaction. It offers customizable chat windows, automated responses, and advanced analytics to track conversations and improve chat interactions. Olark helps businesses boost customer engagement and drive sales by ensuring quick and effective communication with potential and existing customers.

#21 Chatbase 1.07%

Chatbase is a live chat analytics tool that helps businesses to track and analyze the performance of their chat conversations, providing insights into user behavior and chatbot effectiveness. It offers real-time monitoring, conversation analytics, and customizable reporting to improve customer engagement and support.

#22 Zendesk 0.80%

Zendesk is a customer service software platform that enables businesses to manage and resolve customer inquiries and issues efficiently. It provides tools for customer support teams to track, organize, and prioritize tickets, communicate with customers through various channels, and measure the performance of their support operations. Additionally, Zendesk offers automation features to streamline workflows and enhance the customer experience.

#23 Joinchat 0.53%

Joinchat is a live chat platform that enables real-time communication between users and businesses. It provides a user-friendly interface for seamless engagement, allowing customers to receive immediate responses to their queries and concerns. The platform also supports features such as integration with popular messaging apps and analytics to track chat performance. Overall, Joinchat helps businesses enhance customer experience and support.

#24 Channel.io 0.53%

Channel.io is a customer engagement platform that provides live chat, messaging, and support tools for businesses to connect with their customers in real-time. The platform integrates with popular CRM and e-commerce platforms, enabling businesses to deliver personalized experiences and automate support workflows. With features like intelligent routing, chat analytics, and omnichannel support, Channel.io helps businesses improve customer satisfaction and drive business growth.

#25 Chatway 0.53%

Chatway is a live chat support tool that allows businesses to engage with their customers in real-time through a user-friendly interface, providing efficient and effective customer service. It enables businesses to offer instant assistance, gather feedback, and build stronger relationships with their clients. Chatway's intuitive design and customizable features help businesses deliver a seamless and personalized customer experience.

#26 Comm100 0.53%

Comm100 is an all-in-one live chat software for websites, enabling businesses to provide instant customer support through live chat, chatbots, and knowledge base. Comm100 supports multi-lingual communication, integrates with popular CRM systems, and offers advanced analytics and reporting features for measuring chat performance.

#27 Gitter 0.27%

Gitter is a web-based real-time chat application designed for developers, allowing them to communicate and collaborate in real-time within project-specific chat rooms or "rooms." It supports integration with various version control systems, issue trackers, and continuous integration services, enhancing team collaboration and communication.

#28 MoinAI 0.27%

MoinAI is a conversational AI platform that allows businesses to automate customer service through chatbots and live agents. It offers a user-friendly interface for easy setup and management, as well as advanced features like natural language processing and integrations with popular CRM systems. With MoinAI, businesses can improve response times, increase customer satisfaction, and reduce costs in their customer service operations.

#29 Mottle 0.27%

Mottle is a live chat software that offers real-time customer support, integrates with various platforms, and provides analytics to track customer interactions. It helps businesses enhance customer engagement and satisfaction by enabling quick and efficient communication. The chat interface is customizable and includes features like canned responses and chat history to improve agent productivity.

#30 LiveAgent 0.27%

LiveAgent is a comprehensive live chat software that enables businesses to provide real-time customer support and engage with their customers through chat, social media, and email. It offers features such as ticketing, knowledge base, and analytics to help businesses improve customer satisfaction and increase conversions. LiveAgent also integrates with popular CRM and marketing tools, making it a one-stop solution for customer engagement and support.

#31 LivePerson 0.27%

LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.

#32 LiveZilla 0.27%

LiveZilla is a cloud-based live chat software that enables businesses to provide instant customer support and engagement through real-time messaging. It allows users to manage multiple chat conversations, customize chat widgets, and integrate with other tools for improved customer service.

#33 Re:amaze 0.27%

Re:amaze is a comprehensive live chat software platform designed to enhance customer engagement and support by providing businesses with powerful tools to manage and scale their chat interactions. It offers real-time chat, automation features, and analytics to improve customer service efficiency and satisfaction.

#34 Acquire Live Chat 0.27%

Acquire Live Chat is a web-based live chat software that enables businesses to engage in real-time conversations with their website visitors, provide instant support and boost customer satisfaction. It offers features like visitor tracking, live chat integration, and analytics to help businesses grow their online presence. Acquire Live Chat allows businesses to improve customer engagement and increase conversions by having direct communication with their visitors.

#35 Oct8ne 0.27%

Oct8ne is a global AI-driven chat platform that offers a variety of services such as real-time chat support, ticketing system, and proactive chat for businesses. It also provides features like integration with third-party tools, chat analytics, and personalized chatbots to enhance customer experience and drive business growth.

#36 Chaport 0.27%

Chaport is a live chat platform designed for businesses to engage with their customers in real-time. It offers an easy-to-use interface and advanced features to improve customer service and enhance user experience. The platform supports multiple languages and integrates with various CRM systems.

#37 Chatwoot 0.27%

Chatwoot is an open-source live chat platform that enables businesses to engage with their customers in real-time, improving customer satisfaction and support. It provides features such as conversation history, customer segmentation, and integrations with popular tools like Zapier and Freshdesk. With its self-hosted and cloud-based options, Chatwoot offers flexibility and scalability for businesses of all sizes.

#38 Cliengo 0.27%

Cliengo is a web-based platform that offers a live chat solution for businesses to engage with their customers in real-time. It provides a user-friendly interface for businesses to manage conversations, track customer interactions, and improve customer service.

#39 yellow.ai 0.27%

yellow.ai is a leading conversational AI company that offers a chatbot platform for businesses to automate customer support, sales, and engagement through live chat. The platform allows businesses to create, deploy, and manage chatbots with ease, enabling them to enhance customer experience, drive conversions, and reduce operational costs. Yellow.