Live Chat Usage Statistics and Market Share in People's Republic of China (.cn)
We are tracking usage statistics and market share of 29 web technologies in Live Chat in People's Republic of China (.cn). In April 2024 the most popular web technology in Live Chat in People's Republic of China (.cn) is Intercom with 62% market share. In second place there is Tidio with 17% market share. After that there are Tawk.to with 4%, Crisp Live Chat with 2% and Zendesk Chat with 2% market share. Top 5 web technologies together have 87% market share. The remaining 24 web technologies in Live Chat have a combined market share of 13%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 29 different technologies in Live Chat.
There are 2,920 websites using Live Chat in People's Republic of China (.cn websites) in out database.
Live Chat Usage Statistics and Market Share in People's Republic of China (.cn) in April 2024
#1 Intercom 
62.19%
#2 Tidio 
16.78%
#3 Tawk.to 
4.04%
#4 Crisp Live Chat 
2.23%
#5 Zendesk Chat 
2.16%
#6 LiveChat 
2.02%
#7 HubSpot Chat 
1.78%
#8 Drift 
1.54%
#9 Salesforce Service Cloud 
1.51%
#10 Helpscout 
1.23%
#11 Smartsupp 
0.68%
#12 LivePerson 
0.65%
#13 Chatra 
0.48%
#14 Comm100 
0.34%
#15 ManyChat 
0.34%
#16 Pure Chat 
0.34%
#17 SnapEngage 
0.27%
#18 LiveZilla 
0.24%
#19 Olark 
0.24%
#20 GoSquared 
0.21%
#21 LiveAgent 
0.21%
#22 Freshchat 
0.14%
#23 MyLiveChat 
0.10%
#24 Pipedrive 
0.07%
#25 UserLike 
0.07%
#26 Bold Chat 
0.03%
#27 Chaport 
0.03%
#28 Facebook Chat Plugin 
0.03%
#29 JivoChat 
0.03%
Technologies in Live Chat in People's Republic of China (.cn)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Drift
Drift is a conversational marketing platform.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Comm100
Comm100 is a provider of customer service and communication products.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
LiveZilla
LiveZilla is a web-based live support platform.
Olark
Olark is a cloud-based live chat solution.
GoSquared
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Pipedrive
Pipedrive is a cloud-based sales CRM.
UserLike
Userlike is a cloud-based live chat solution that can be integrated with existing websites.
Bold Chat
BoldChat is a live chat platform.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
Live Chat Market Share History in People's Republic of China (.cn) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 62.45% | 62.39% | 62.37% | 62.39% | 62.18% | 62.05% | 62.04% | 62.06% | 62.13% | 62.17% | 62.19% |
| Tidio | 16.70% | 16.74% | 16.70% | 16.71% | 16.81% | 16.83% | 16.84% | 16.85% | 16.81% | 16.79% | 16.78% |
| Tawk.to | 4.08% | 4.02% | 4.02% | 4.06% | 4.07% | 4.06% | 4.03% | 4.03% | 4.03% | 4.04% | 4.04% |
| Crisp Live Chat | 2.21% | 2.18% | 2.22% | 2.22% | 2.22% | 2.22% | 2.22% | 2.22% | 2.22% | 2.23% | 2.23% |
| Zendesk Chat | 2.18% | 2.18% | 2.18% | 2.15% | 2.15% | 2.15% | 2.15% | 2.15% | 2.15% | 2.16% | 2.16% |
| LiveChat | 2.04% | 2.01% | 2.01% | 2.01% | 2.02% | 2.01% | 2.02% | 2.02% | 2.02% | 2.02% | 2.02% |
| HubSpot Chat | 1.80% | 1.81% | 1.81% | 1.81% | 1.81% | 1.84% | 1.81% | 1.81% | 1.81% | 1.78% | 1.78% |
| Drift | 1.50% | 1.50% | 1.50% | 1.50% | 1.50% | 1.54% | 1.54% | 1.54% | 1.54% | 1.54% | 1.54% |
| Salesforce Service Cloud | 1.43% | 1.50% | 1.50% | 1.43% | 1.50% | 1.57% | 1.57% | 1.57% | 1.57% | 1.51% | 1.51% |
| Helpscout | 1.22% | 1.23% | 1.23% | 1.23% | 1.23% | 1.23% | 1.23% | 1.23% | 1.23% | 1.23% | 1.23% |
| Smartsupp | 0.68% | 0.68% | 0.68% | 0.68% | 0.68% | 0.68% | 0.68% | 0.68% | 0.68% | 0.69% | 0.68% |
| LivePerson | 0.65% | 0.61% | 0.61% | 0.65% | 0.65% | 0.65% | 0.65% | 0.65% | 0.65% | 0.65% | 0.65% |
| Chatra | 0.44% | 0.48% | 0.48% | 0.48% | 0.48% | 0.48% | 0.48% | 0.44% | 0.44% | 0.48% | 0.48% |
| Pure Chat | 0.37% | 0.38% | 0.37% | 0.38% | 0.38% | 0.38% | 0.38% | 0.38% | 0.34% | 0.34% | 0.34% |
| ManyChat | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% |
| Comm100 | 0.27% | 0.27% | 0.31% | 0.31% | 0.31% | 0.31% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% |
| SnapEngage | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% |
| LiveZilla | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% |
| GoSquared | 0.20% | 0.20% | 0.20% | 0.20% | 0.20% | 0.20% | 0.20% | 0.21% | 0.21% | 0.21% | 0.21% |
| LiveAgent | 0.20% | 0.20% | 0.20% | 0.20% | 0.20% | 0.20% | 0.20% | 0.21% | 0.21% | 0.21% | 0.21% |
| Olark | 0.20% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% |
| Freshchat | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% |
| MyLiveChat | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% |
| Pipedrive | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% |
| UserLike | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% |
| Bold Chat | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Chaport | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Facebook Chat Plugin | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| JivoChat | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |