Live Chat Usage Statistics and Market Share in Nigeria (.ng)
We are tracking usage statistics and market share of 22 web technologies in Live Chat in Nigeria (.ng). In March 2024 the most popular web technology in Live Chat in Nigeria (.ng) is Tawk.to with 61% market share. In second place there is Intercom with 13% market share. After that there are Drift with 4%, Zendesk Chat with 3% and Crisp Live Chat with 3% market share. Top 5 web technologies together have 85% market share. The remaining 17 web technologies in Live Chat have a combined market share of 15%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 22 different technologies in Live Chat.
There are 921 websites using Live Chat in Nigeria (.ng websites) in out database.
Live Chat Usage Statistics and Market Share in Nigeria (.ng) in March 2024
#1 Tawk.to 61.35%
#2 Intercom 13.46%
#3 Drift 4.45%
#4 Zendesk Chat 4.45%
#5 Crisp Live Chat 2.82%
#6 Tidio 2.61%
#7 LiveChat 1.95%
#8 Smartsupp 1.52%
#9 HubSpot Chat 1.19%
#10 ManyChat 1.09%
#11 MyLiveChat 0.98%
#12 Callbell 0.76%
#13 Pure Chat 0.76%
#14 Chatra 0.65%
#15 Freshchat 0.54%
#16 Salesforce Service Cloud 0.43%
#17 JivoChat 0.22%
#18 SnapEngage 0.22%
#19 WidgetWhats 0.22%
#20 Chaport 0.11%
#21 LiveAgent 0.11%
#22 LivePerson 0.11%
Technologies in Live Chat in Nigeria (.ng)
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Drift
Drift is a conversational marketing platform.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
Live Chat Market Share History in Nigeria (.ng) in Last 12 Months
Technology | May 2023 | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 |
---|---|---|---|---|---|---|---|---|---|---|---|
Tawk.to | 62.41% | 62.17% | 61.91% | 61.49% | 61.56% | 61.48% | 61.55% | 61.30% | 61.30% | 61.30% | 61.35% |
Intercom | 12.36% | 12.75% | 13.09% | 13.38% | 13.25% | 13.28% | 13.29% | 13.48% | 13.48% | 13.48% | 13.46% |
Zendesk Chat | 4.82% | 4.46% | 4.40% | 4.42% | 4.45% | 4.46% | 4.47% | 4.46% | 4.46% | 4.46% | 4.45% |
Drift | 4.40% | 4.46% | 4.40% | 4.42% | 4.45% | 4.46% | 4.47% | 4.46% | 4.46% | 4.46% | 4.45% |
Crisp Live Chat | 2.72% | 2.76% | 2.90% | 2.91% | 2.93% | 2.94% | 2.83% | 2.83% | 2.83% | 2.83% | 2.82% |
Tidio | 2.72% | 2.66% | 2.68% | 2.70% | 2.61% | 2.61% | 2.61% | 2.61% | 2.61% | 2.61% | 2.61% |
LiveChat | 2.09% | 2.02% | 1.93% | 1.94% | 1.95% | 1.96% | 1.96% | 1.96% | 1.96% | 1.96% | 1.95% |
Smartsupp | 1.47% | 1.49% | 1.50% | 1.51% | 1.52% | 1.52% | 1.53% | 1.52% | 1.52% | 1.52% | 1.52% |
HubSpot Chat | 1.26% | 1.28% | 1.29% | 1.08% | 1.09% | 1.09% | 1.09% | 1.20% | 1.20% | 1.20% | 1.19% |
ManyChat | 1.05% | 1.06% | 1.07% | 1.08% | 1.09% | 1.09% | 1.09% | 1.09% | 1.09% | 1.09% | 1.09% |
MyLiveChat | 0.84% | 0.85% | 0.75% | 0.97% | 0.98% | 0.98% | 0.98% | 0.98% | 0.98% | 0.98% | 0.98% |
Callbell | 0.73% | 0.74% | 0.75% | 0.76% | 0.76% | 0.76% | 0.76% | 0.76% | 0.76% | 0.76% | 0.76% |
Pure Chat | 0.73% | 0.74% | 0.75% | 0.76% | 0.76% | 0.76% | 0.76% | 0.76% | 0.76% | 0.76% | 0.76% |
Chatra | 0.63% | 0.64% | 0.64% | 0.65% | 0.65% | 0.65% | 0.65% | 0.65% | 0.65% | 0.65% | 0.65% |
Salesforce Service Cloud | 0.42% | 0.43% | 0.43% | 0.43% | 0.43% | 0.44% | 0.44% | 0.43% | 0.43% | 0.43% | 0.43% |
Freshchat | 0.42% | 0.53% | 0.54% | 0.54% | 0.54% | 0.54% | 0.54% | 0.54% | 0.54% | 0.54% | 0.54% |
JivoChat | 0.21% | 0.21% | 0.21% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% |
SnapEngage | 0.21% | 0.21% | 0.21% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% |
WidgetWhats | 0.21% | 0.21% | 0.21% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% |
Chaport | 0.10% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% |
LiveAgent | 0.10% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% |
LivePerson | 0.10% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% |