Live Chat Usage Statistics and Market Share in European Union (.eu)
We are tracking usage statistics and market share of 44 web technologies in Live Chat in European Union (.eu). In April 2024 the most popular web technology in Live Chat in European Union (.eu) is Intercom with 39% market share. In second place there is Smartsupp with 10% market share. After that there are Tawk.to with 10%, Freshchat with 6% and Zendesk Chat with 6% market share. Top 5 web technologies together have 71% market share. The remaining 39 web technologies in Live Chat have a combined market share of 29%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 44 different technologies in Live Chat.
There are 9,076 websites using Live Chat in European Union (.eu websites) in out database.
Live Chat Usage Statistics and Market Share in European Union (.eu) in April 2024
#1 Intercom 
39.20%
#2 Smartsupp 
10.03%
#3 Tawk.to 
9.97%
#4 Freshchat 
8.77%
#5 Zendesk Chat 
6.12%
#6 LiveZilla 
5.21%
#7 LiveChat 
3.69%
#8 Tidio 
2.51%
#9 HubSpot Chat 
2.49%
#10 Crisp Live Chat 
1.76%
#11 GoSquared 
1.29%
#12 ManyChat 
1.28%
#13 Drift 
1.22%
#14 Czater 
0.87%
#15 Pipedrive 
0.77%
#16 LiveAgent 
0.76%
#17 Pure Chat 
0.75%
#18 Salesforce Service Cloud 
0.53%
#19 SnapEngage 
0.36%
#20 Chatra 
0.33%
#21 LivePerson 
0.33%
#22 Olark 
0.31%
#23 Gorgias 
0.23%
#24 MyLiveChat 
0.18%
#25 Zendesk 
0.10%
#26 Callbell 
0.09%
#27 Chaport 
0.09%
#28 Helpscout 
0.08%
#29 Oct8ne 
0.08%
#30 Chatwoot 
0.07%
#31 Kustomer 
0.07%
#32 LiveHelp 
0.07%
#33 Trengo 
0.07%
#34 UserLike 
0.07%
#35 Apple Business Chat 
0.04%
#36 Ada 
0.03%
#37 Comm100 
0.03%
#38 Facebook Chat Plugin 
0.03%
#39 JivoChat 
0.03%
#40 WidgetWhats 
0.03%
#41 Bold Chat 
0.02%
#42 Re:amaze 
0.02%
#43 Rocket.Chat 
0.01%
#44 Verloop 
0.01%
Technologies in Live Chat in European Union (.eu)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
LiveZilla
LiveZilla is a web-based live support platform.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
GoSquared
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Drift
Drift is a conversational marketing platform.
Czater
Czater is an live chat solution with extended CRM and videochat features.
Pipedrive
Pipedrive is a cloud-based sales CRM.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
Olark
Olark is a cloud-based live chat solution.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
Oct8ne
Oct8ne is a visual customer service software.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
Kustomer
Kustomer is a CRM platform.
LiveHelp
LiveHelp is an online chat tool.
Trengo
Trengo is an omnichannel communication platform that unifies all messaging channels into one single view.
UserLike
Userlike is a cloud-based live chat solution that can be integrated with existing websites.
Apple Business Chat
Apple Business Chat is a service from Apple that allows your organization to directly chat with your customers using the Messages app.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
Comm100
Comm100 is a provider of customer service and communication products.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Bold Chat
BoldChat is a live chat platform.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
Verloop
Verloop is provider of conversational AI platform for customer support automation.
Live Chat Market Share History in European Union (.eu) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 40.80% | 40.44% | 40.34% | 39.70% | 39.62% | 39.58% | 39.55% | 39.56% | 39.55% | 39.49% | 39.20% |
| Tawk.to | 9.88% | 9.85% | 9.90% | 9.96% | 9.93% | 9.94% | 9.94% | 9.94% | 9.94% | 9.92% | 9.97% |
| Smartsupp | 9.63% | 9.81% | 9.84% | 9.96% | 10.00% | 9.98% | 9.98% | 9.97% | 9.96% | 9.99% | 10.03% |
| Freshchat | 8.38% | 8.50% | 8.56% | 8.66% | 8.69% | 8.69% | 8.69% | 8.69% | 8.69% | 8.73% | 8.77% |
| Zendesk Chat | 6.05% | 6.05% | 6.02% | 6.07% | 6.09% | 6.08% | 6.08% | 6.08% | 6.08% | 6.10% | 6.12% |
| LiveZilla | 5.00% | 5.08% | 5.11% | 5.17% | 5.17% | 5.18% | 5.18% | 5.18% | 5.18% | 5.19% | 5.21% |
| LiveChat | 3.95% | 3.63% | 3.63% | 3.67% | 3.68% | 3.68% | 3.68% | 3.68% | 3.68% | 3.69% | 3.69% |
| HubSpot Chat | 2.55% | 2.48% | 2.45% | 2.44% | 2.44% | 2.44% | 2.49% | 2.49% | 2.50% | 2.46% | 2.49% |
| Tidio | 2.33% | 2.46% | 2.44% | 2.49% | 2.51% | 2.50% | 2.51% | 2.51% | 2.51% | 2.53% | 2.51% |
| Crisp Live Chat | 1.69% | 1.73% | 1.74% | 1.74% | 1.74% | 1.74% | 1.74% | 1.74% | 1.74% | 1.75% | 1.76% |
| ManyChat | 1.24% | 1.26% | 1.25% | 1.26% | 1.27% | 1.27% | 1.27% | 1.27% | 1.27% | 1.27% | 1.28% |
| GoSquared | 1.29% | 1.31% | 1.32% | 1.34% | 1.31% | 1.31% | 1.31% | 1.31% | 1.31% | 1.28% | 1.29% |
| Drift | 1.12% | 1.21% | 1.21% | 1.22% | 1.22% | 1.23% | 1.22% | 1.22% | 1.22% | 1.23% | 1.22% |
| Czater | 0.83% | 0.85% | 0.86% | 0.87% | 0.87% | 0.87% | 0.87% | 0.87% | 0.87% | 0.87% | 0.87% |
| Pipedrive | 0.74% | 0.71% | 0.71% | 0.72% | 0.74% | 0.76% | 0.76% | 0.76% | 0.76% | 0.77% | 0.77% |
| LiveAgent | 0.73% | 0.74% | 0.73% | 0.75% | 0.75% | 0.75% | 0.75% | 0.75% | 0.75% | 0.76% | 0.76% |
| Pure Chat | 0.70% | 0.73% | 0.73% | 0.75% | 0.74% | 0.74% | 0.74% | 0.74% | 0.74% | 0.75% | 0.75% |
| Salesforce Service Cloud | 0.48% | 0.51% | 0.49% | 0.50% | 0.50% | 0.52% | 0.50% | 0.50% | 0.50% | 0.53% | 0.53% |
| Chatra | 0.37% | 0.35% | 0.35% | 0.36% | 0.35% | 0.34% | 0.34% | 0.34% | 0.34% | 0.33% | 0.33% |
| SnapEngage | 0.36% | 0.36% | 0.37% | 0.35% | 0.35% | 0.34% | 0.34% | 0.34% | 0.35% | 0.36% | 0.36% |
| LivePerson | 0.32% | 0.31% | 0.31% | 0.33% | 0.35% | 0.35% | 0.34% | 0.34% | 0.34% | 0.33% | 0.33% |
| Gorgias | 0.22% | 0.22% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% | 0.23% |
| Olark | 0.26% | 0.28% | 0.28% | 0.30% | 0.31% | 0.31% | 0.31% | 0.31% | 0.31% | 0.30% | 0.31% |
| MyLiveChat | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.18% | 0.18% |
| Helpscout | 0.11% | 0.09% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% |
| Callbell | 0.07% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% |
| Chatwoot | 0.06% | 0.06% | 0.06% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% |
| LiveHelp | 0.06% | 0.06% | 0.06% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% |
| UserLike | 0.06% | 0.06% | 0.06% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% |
| Zendesk | 0.06% | 0.06% | 0.06% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.10% |
| Chaport | 0.06% | 0.07% | 0.08% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% | 0.09% |
| Apple Business Chat | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
| Kustomer | 0.06% | 0.06% | 0.06% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% |
| Trengo | 0.05% | 0.06% | 0.06% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% | 0.07% |
| Comm100 | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Facebook Chat Plugin | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| JivoChat | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Oct8ne | 0.03% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% |
| WidgetWhats | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Ada | 0.02% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Bold Chat | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Re:amaze | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Rocket.Chat | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |