Live Chat Usage Statistics and Market Share in New Zealand (.nz)
We are tracking usage statistics and market share of 33 web technologies in Live Chat in New Zealand (.nz). In April 2024 the most popular web technology in Live Chat in New Zealand (.nz) is Intercom with 67% market share. In second place there is HubSpot Chat with 5% market share. After that there are Tawk.to with 5%, ManyChat with 2% and Zendesk Chat with 2% market share. Top 5 web technologies together have 82% market share. The remaining 28 web technologies in Live Chat have a combined market share of 18%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 33 different technologies in Live Chat.
There are 6,361 websites using Live Chat in New Zealand (.nz websites) in out database.
Live Chat Usage Statistics and Market Share in New Zealand (.nz) in April 2024
#1 Intercom 
66.78%
#2 HubSpot Chat 
5.08%
#3 Tawk.to 
4.98%
#4 ManyChat 
3.55%
#5 Zendesk Chat 
2.45%
#6 LiveChat 
2.15%
#7 Drift 
1.90%
#8 Tidio 
1.90%
#9 Pure Chat 
1.67%
#10 Olark 
1.54%
#11 Salesforce Service Cloud 
1.48%
#12 GoSquared 
0.99%
#13 Pipedrive 
0.79%
#14 Crisp Live Chat 
0.68%
#15 LivePerson 
0.63%
#16 Gorgias 
0.46%
#17 Facebook Chat Plugin 
0.41%
#18 Chatra 
0.35%
#19 SnapEngage 
0.35%
#20 Smartsupp 
0.33%
#21 Freshchat 
0.30%
#22 Helpscout 
0.22%
#23 LiveAgent 
0.20%
#24 Chaport 
0.14%
#25 MyLiveChat 
0.13%
#26 LiveZilla 
0.11%
#27 Ada 
0.08%
#28 Apple Business Chat 
0.08%
#29 Re:amaze 
0.08%
#30 Comm100 
0.06%
#31 JivoChat 
0.06%
#32 Podium 
0.06%
#33 Bold Chat 
0.02%
Technologies in Live Chat in New Zealand (.nz)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Drift
Drift is a conversational marketing platform.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Olark
Olark is a cloud-based live chat solution.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
GoSquared
Pipedrive
Pipedrive is a cloud-based sales CRM.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
LiveZilla
LiveZilla is a web-based live support platform.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
Apple Business Chat
Apple Business Chat is a service from Apple that allows your organization to directly chat with your customers using the Messages app.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Comm100
Comm100 is a provider of customer service and communication products.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
Podium
Podium is a customer communication platform for businesses who interact with customers on a local level.
Bold Chat
BoldChat is a live chat platform.
Live Chat Market Share History in New Zealand (.nz) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 65.72% | 66.33% | 66.38% | 66.34% | 66.38% | 66.48% | 66.55% | 66.54% | 66.56% | 66.81% | 66.78% |
| Tawk.to | 5.34% | 5.12% | 5.09% | 5.07% | 5.04% | 5.06% | 5.04% | 5.04% | 5.04% | 4.97% | 4.98% |
| HubSpot Chat | 5.31% | 5.16% | 5.14% | 5.19% | 5.19% | 5.22% | 5.17% | 5.18% | 5.17% | 5.11% | 5.08% |
| ManyChat | 3.67% | 3.63% | 3.60% | 3.61% | 3.58% | 3.55% | 3.52% | 3.52% | 3.49% | 3.52% | 3.55% |
| Zendesk Chat | 2.64% | 2.53% | 2.51% | 2.49% | 2.46% | 2.45% | 2.45% | 2.45% | 2.45% | 2.45% | 2.45% |
| LiveChat | 2.26% | 2.17% | 2.14% | 2.15% | 2.15% | 2.15% | 2.15% | 2.15% | 2.15% | 2.15% | 2.15% |
| Drift | 1.91% | 1.89% | 1.89% | 1.93% | 1.93% | 1.93% | 1.92% | 1.92% | 1.92% | 1.90% | 1.90% |
| Tidio | 1.94% | 1.91% | 1.89% | 1.90% | 1.93% | 1.92% | 1.92% | 1.92% | 1.92% | 1.90% | 1.90% |
| Pure Chat | 1.68% | 1.66% | 1.66% | 1.66% | 1.66% | 1.65% | 1.65% | 1.65% | 1.65% | 1.65% | 1.67% |
| Salesforce Service Cloud | 1.61% | 1.50% | 1.57% | 1.51% | 1.51% | 1.45% | 1.48% | 1.48% | 1.48% | 1.48% | 1.48% |
| Olark | 1.34% | 1.52% | 1.53% | 1.54% | 1.52% | 1.53% | 1.54% | 1.54% | 1.54% | 1.54% | 1.54% |
| GoSquared | 1.04% | 1.03% | 1.03% | 1.04% | 1.04% | 1.04% | 1.04% | 1.04% | 1.04% | 0.99% | 0.99% |
| Pipedrive | 0.76% | 0.78% | 0.81% | 0.82% | 0.82% | 0.79% | 0.79% | 0.79% | 0.79% | 0.79% | 0.79% |
| Crisp Live Chat | 0.66% | 0.66% | 0.64% | 0.67% | 0.67% | 0.68% | 0.68% | 0.68% | 0.68% | 0.68% | 0.68% |
| LivePerson | 0.62% | 0.63% | 0.63% | 0.63% | 0.61% | 0.63% | 0.63% | 0.63% | 0.63% | 0.63% | 0.63% |
| Gorgias | 0.46% | 0.45% | 0.45% | 0.46% | 0.46% | 0.46% | 0.46% | 0.46% | 0.46% | 0.46% | 0.46% |
| Facebook Chat Plugin | 0.41% | 0.41% | 0.41% | 0.41% | 0.41% | 0.41% | 0.41% | 0.41% | 0.41% | 0.41% | 0.41% |
| SnapEngage | 0.35% | 0.34% | 0.34% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% |
| Chatra | 0.32% | 0.34% | 0.34% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% |
| Smartsupp | 0.32% | 0.31% | 0.33% | 0.33% | 0.33% | 0.33% | 0.33% | 0.33% | 0.33% | 0.33% | 0.33% |
| Freshchat | 0.30% | 0.30% | 0.30% | 0.28% | 0.30% | 0.30% | 0.31% | 0.31% | 0.31% | 0.30% | 0.30% |
| Helpscout | 0.27% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% |
| LiveAgent | 0.25% | 0.23% | 0.23% | 0.24% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.20% | 0.20% |
| Chaport | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% |
| LiveZilla | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% |
| MyLiveChat | 0.11% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% |
| Apple Business Chat | 0.09% | 0.13% | 0.11% | 0.11% | 0.13% | 0.13% | 0.11% | 0.13% | 0.13% | 0.08% | 0.08% |
| Comm100 | 0.08% | 0.08% | 0.08% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| JivoChat | 0.08% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Podium | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Ada | 0.06% | 0.06% | 0.06% | 0.06% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% |
| Bold Chat | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.02% |
| Re:amaze | 0.05% | 0.06% | 0.06% | 0.06% | 0.08% | 0.05% | 0.06% | 0.05% | 0.06% | 0.06% | 0.08% |