Live Chat Usage Statistics and Market Share in Malaysia (.my)

We are tracking usage statistics and market share for 37 web technologies in the Live Chat market in Malaysia (.my). As of November 2025, the most popular web technology in Live Chat in Malaysia (.my) is Tawk.to, with 29% market share. In second place is Zendesk Chat, with 13%. After that, Intercom holds 9%, followed by ManyChat with 5% and HubSpot Chat with 5%. Top 5 web technologies together account for 62% of the market. The remaining 32 web technologies in Live Chat collectively have a 38% market share. Global Live Chat market share report is available here.

Last updated: 9 November 2025

Live Chat Market Share in Malaysia (.my) in November 2025

About Live Chat

LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.

We are tracking 37 different technologies in Live Chat.

There are 1,080 websites using Live Chat in Malaysia (.my websites) in out database.

Live Chat Usage Statistics and Market Share in Malaysia (.my) in November 2025

#1 Tawk.to 29.35%

Tawk.to is a free live chat software to chat with visitors on your website.

#2 Zendesk Chat 13.15%

Zendesk Chat is a customer service tool that enables businesses to provide real-time support to customers through live chat on their websites. It allows agents to connect with customers, resolve issues, and gather feedback in a seamless and efficient manner. Zendesk Chat is easy to set up and customize, providing a user-friendly interface for both agents and customers.

#3 Intercom 8.70%

Intercom is a live chat and messaging platform for businesses to engage with their customers in real-time, improve customer support, and drive conversions. It allows businesses to connect with website visitors, social media followers, and app users through personalized conversations. Intercom also provides features such as customer segmentation, analytics, and automation to help businesses better understand and serve their customers.

#4 ManyChat 7.41%

ManyChat is a marketing automation platform that allows businesses to automate and scale their customer interactions on messaging platforms like Facebook Messenger, WhatsApp, and Instagram Direct. It enables companies to create personalized chatbots, send targeted messages, and analyze customer data to improve engagement and drive sales.

#5 HubSpot Chat 5.19%

HubSpot Chat is a feature within HubSpot's CRM suite that enables businesses to engage in real-time conversations with their website visitors, enhancing customer support and sales opportunities. It allows for personalized interactions through chat windows, providing a seamless experience for users and aiding in lead generation.

#6 LiveChat 4.07%

LiveChat is a web-based live chat software that enables businesses to engage in real-time conversations with their website visitors, improving customer service and increasing conversions. It allows for personalized, one-on-one interactions with customers, and provides analytics and reporting features to track chat performance.

#7 Tidio 3.70%

Tidio is a user-friendly live chat software that enables businesses to provide real-time customer support and engage with customers through instant messaging on their website or mobile app. It also offers features such as customer segmentation, chat analytics, and integrations with other tools. Tidio helps businesses improve customer satisfaction and increase sales by providing quick and personalized support.

#8 Joinchat 3.15%

Joinchat is a live chat platform that enables real-time communication between users and businesses. It provides a user-friendly interface for seamless engagement, allowing customers to receive immediate responses to their queries and concerns. The platform also supports features such as integration with popular messaging apps and analytics to track chat performance. Overall, Joinchat helps businesses enhance customer experience and support.

#9 Crisp Live Chat 3.15%

Crisp Live Chat is a user-friendly, all-in-one customer support tool that allows businesses to engage customers in real-time with live chat, automate conversations, and gather customer insights through chat analytics. Streamlined interface and robust features for efficient customer service. Great for enhancing customer experience and boosting sales.

#10 Salesforce Service Cloud 2.96%

Salesforce Service Cloud is a customer service and support platform that allows businesses to provide real-time chat support to their customers, track customer interactions, and provide personalized support. It also includes features for case management, knowledge management, and social media integration. The platform enables businesses to improve customer satisfaction and operational efficiency by streamlining communication and support processes.

#11 Pure Chat 2.96%

Pure Chat is a comprehensive live chat software that enables businesses to engage and support customers in real-time through chat windows. It offers advanced features such as automated chatbots, personalized customer experiences, and detailed analytics to enhance customer service and boost business productivity. Pure Chat supports multiple languages, integrates with various platforms, and provides a user-friendly interface for both agents and customers.

#12 Chaty 2.96%

Chaty is a live chat software that enables businesses to provide instant, personalized customer support and engagement through chatbots, human agents, or a combination of both. It allows for seamless and omnichannel communication, with features such as ticketing, automation, and analytics. Chaty helps businesses increase customer satisfaction and boost their bottom line by providing quick and effective customer service.

#13 Drift 2.13%

Drift is a cloud-based live chat tool for businesses to engage with website visitors in real-time. To use Drift, users create personalized chatbots and conversations to interact with potential customers, gather information, and convert leads. The platform also integrates with other marketing and CRM tools to streamline the sales process.

#14 MyLiveChat 1.39%

MyLiveChat is a live chat software that enables businesses to communicate with their customers in real-time, providing support, engaging in sales, and collecting customer feedback through a user-friendly interface. The platform offers features such as multi-agent management, chat analytics, and integration with popular CRM systems. It helps businesses enhance customer satisfaction and increase sales.

#15 Smartsupp 1.39%

Smartsupp provides a live chat support solution for websites and apps, enabling businesses to engage with customers in real-time and improve customer satisfaction. The platform offers customizable chat windows, automatic chat triggers, and integration with various third-party tools. It also provides analytics and reporting features to track performance and measure customer interactions.

#16 Pusher 0.93%

Pusher is a cloud-based service that enables real-time communication between applications and users, facilitating features like live chat, notifications, and event streaming. It simplifies the implementation of real-time functionality, reducing the complexity and development time required for such features. Pusher handles scalability, reliability, and performance, allowing developers to focus on building their core application.

#17 Freshchat 0.83%

Freshchat is a live chat software that enables businesses to communicate with their customers in real-time, improving customer satisfaction and support. It provides features such as chatbots, conversation history, multi-agent support, and integrations with other tools. It helps businesses to enhance their customer engagement and drive sales.

#18 Chatra 0.83%

Chatra is an all-in-one live chat tool that enables businesses to engage with their customers in real time, increasing customer satisfaction and sales. Chatra offers easy integration with websites, multiple chat window options, and automation features for improved efficiency. It also provides detailed analytics to track chat performance and customer behavior.

#19 Chaport 0.65%

Chaport is a live chat platform designed for businesses to engage with their customers in real-time. It offers an easy-to-use interface and advanced features to improve customer service and enhance user experience. The platform supports multiple languages and integrates with various CRM systems.

#20 yellow.ai 0.65%

yellow.ai is a leading conversational AI company that offers a chatbot platform for businesses to automate customer support, sales, and engagement through live chat. The platform allows businesses to create, deploy, and manage chatbots with ease, enabling them to enhance customer experience, drive conversions, and reduce operational costs. Yellow.

#21 Facebook Chat Plugin 0.56%

Facebook Chat Plugin is a tool that allows businesses to integrate a live chat feature on their website, enabling customers to communicate directly with a business representative. It facilitates real-time customer support and engagement through the Messenger platform. It's easy to set up and enhances user experience by providing immediate assistance.

#22 WidgetWhats 0.56%

WidgetWhats offers a live chat widget that enables businesses to engage with their customers in real-time, improving customer satisfaction and support. The platform provides customizable chat options, analytics, and integration with other tools to enhance customer interaction and streamline communication processes. WidgetWhats helps businesses boost their customer service efficiency and build stronger relationships with their audience.

#23 Olark 0.56%

Olark is a live chat customer service platform that enables businesses to engage with their website visitors in real-time, providing instant support and enhancing customer satisfaction. It offers customizable chat windows, automated responses, and advanced analytics to track conversations and improve chat interactions. Olark helps businesses boost customer engagement and drive sales by ensuring quick and effective communication with potential and existing customers.

#24 LivePerson 0.46%

LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.

#25 LiveAgent 0.37%

LiveAgent is a comprehensive live chat software that enables businesses to provide real-time customer support and engage with their customers through chat, social media, and email. It offers features such as ticketing, knowledge base, and analytics to help businesses improve customer satisfaction and increase conversions. LiveAgent also integrates with popular CRM and marketing tools, making it a one-stop solution for customer engagement and support.

#26 Verloop 0.28%

Verloop is a live chat software that enables businesses to engage with their customers in real-time, providing support and enhancing customer satisfaction through personalized conversations. It also offers analytics and automation features to optimize chat interactions.

#27 LiveZilla 0.28%

LiveZilla is a cloud-based live chat software that enables businesses to provide instant customer support and engagement through real-time messaging. It allows users to manage multiple chat conversations, customize chat widgets, and integrate with other tools for improved customer service.

#28 SnapEngage 0.28%

SnapEngage is a live chat tool for businesses to interact with their customers in real-time, improving customer service and engagement. SnapEngage offers a user-friendly interface and advanced features such as automation, analytics, and multiple integrations to enhance customer support and increase customer satisfaction.

#29 Gladly 0.19%

Gladly is a live chat customer support platform that enables businesses to provide 24/7 support to their customers through instant messaging, allowing for quick and efficient resolution of customer queries and issues. Gladly also offers advanced features such as automated chatbots, real-time analytics, and team collaboration tools to enhance the customer experience and improve overall support efficiency.

#30 Ada 0.19%

Ada is a conversational AI chatbot designed to assist users with a wide range of tasks. It is particularly adept at providing customer support, answering questions, and offering recommendations. Ada's user-friendly interface and natural language processing capabilities make it an efficient and intuitive tool for both businesses and individuals. It is capable of handling complex queries and can be easily integrated into various platforms and applications.

#31 Chatway 0.19%

Chatway is a live chat support tool that allows businesses to engage with their customers in real-time through a user-friendly interface, providing efficient and effective customer service. It enables businesses to offer instant assistance, gather feedback, and build stronger relationships with their clients. Chatway's intuitive design and customizable features help businesses deliver a seamless and personalized customer experience.

#32 Zoho SalesIQ 0.09%

Zoho SalesIQ is a live chat solution that integrates seamlessly with Zoho CRM, enabling businesses to enhance customer engagement and drive sales. It uses AI to offer real-time support, automate routine tasks, and provide personalized assistance to customers.

#33 Gorgias 0.09%

Gorgias is a platform that offers high-quality custom essay writing and research services for students and professionals, with a focus on providing original, plagiarism-free content and expert assistance. Gorgias' live chat feature enables clients to communicate with their assigned writers or support team in real-time for guidance and feedback.

#34 Respond.io 0.09%

Respond.io is a live chat software that allows businesses to engage with customers in real-time, providing instant support and feedback. It can be easily integrated with various CRM and messaging platforms, and offers features such as chat transcripts, customer segmentation, and analytics for improved customer service.

#35 JivoChat 0.09%

JivoChat is a live chat software that enables businesses to communicate with their website visitors in real-time, enhancing customer engagement and support. It offers features such as chatbots, multi-agent support, and analytics to improve customer interactions and boost sales.

#36 Comm100 0.09%

Comm100 is an all-in-one live chat software for websites, enabling businesses to provide instant customer support through live chat, chatbots, and knowledge base. Comm100 supports multi-lingual communication, integrates with popular CRM systems, and offers advanced analytics and reporting features for measuring chat performance.

#37 Botpress 0.09%

Botpress is an open-source conversational AI platform that allows users to build, train, and deploy chatbots and voice assistants with ease, offering a user-friendly interface and a wide range of integrations. It provides a flexible and customizable environment for creating conversational agents for various use cases, such as customer service, e-commerce, and marketing.