Live Chat Usage Statistics and Market Share in Malaysia (.my)
We are tracking usage statistics and market share of 28 web technologies in Live Chat in Malaysia (.my). In March 2024 the most popular web technology in Live Chat in Malaysia (.my) is Tawk.to with 34% market share. In second place there is Zendesk Chat with 16% market share. After that there are Intercom with 10%, ManyChat with 5% and HubSpot Chat with 5% market share. Top 5 web technologies together have 70% market share. The remaining 23 web technologies in Live Chat have a combined market share of 30%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 28 different technologies in Live Chat.
There are 947 websites using Live Chat in Malaysia (.my websites) in out database.
Live Chat Usage Statistics and Market Share in Malaysia (.my) in March 2024
#1 Tawk.to 33.90%
#2 Zendesk Chat 16.05%
#3 Intercom 9.71%
#4 ManyChat 8.03%
#5 HubSpot Chat 5.28%
#6 Tidio 3.80%
#7 Pure Chat 3.38%
#8 Salesforce Service Cloud 3.17%
#9 Crisp Live Chat 2.85%
#10 Drift 2.43%
#11 LiveChat 1.80%
#12 MyLiveChat 1.58%
#13 Smartsupp 1.58%
#14 Freshchat 1.16%
#15 Chatra 0.95%
#16 yellow.ai 0.63%
#17 Ada 0.42%
#18 LiveAgent 0.42%
#19 LivePerson 0.42%
#20 Olark 0.42%
#21 WidgetWhats 0.42%
#22 Facebook Chat Plugin 0.32%
#23 SnapEngage 0.32%
#24 Verloop 0.32%
#25 Chaport 0.21%
#26 LiveZilla 0.21%
#27 Gorgias 0.11%
#28 JivoChat 0.11%
Technologies in Live Chat in Malaysia (.my)
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Drift
Drift is a conversational marketing platform.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
yellow.ai
yellow.ai provides chatbot and automation services.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
Olark
Olark is a cloud-based live chat solution.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Verloop
Verloop is provider of conversational AI platform for customer support automation.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
LiveZilla
LiveZilla is a web-based live support platform.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
Live Chat Market Share History in Malaysia (.my) in Last 12 Months
Technology | May 2023 | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 |
---|---|---|---|---|---|---|---|---|---|---|---|
Tawk.to | 35.11% | 34.73% | 34.05% | 33.99% | 34.13% | 33.92% | 33.79% | 33.89% | 34.04% | 34.04% | 33.90% |
Zendesk Chat | 17.51% | 17.17% | 16.26% | 16.17% | 16.08% | 15.92% | 16.05% | 16.11% | 16.12% | 16.12% | 16.05% |
Intercom | 9.89% | 9.98% | 10.22% | 10.09% | 10.17% | 9.99% | 9.86% | 9.89% | 9.69% | 9.69% | 9.71% |
ManyChat | 7.91% | 8.18% | 8.38% | 8.44% | 8.30% | 8.32% | 8.39% | 8.21% | 8.22% | 8.22% | 8.03% |
HubSpot Chat | 5.04% | 4.99% | 4.91% | 4.94% | 4.98% | 4.89% | 4.93% | 4.95% | 4.95% | 5.06% | 5.28% |
Tidio | 3.66% | 3.79% | 3.89% | 3.91% | 3.73% | 3.75% | 3.78% | 3.79% | 3.79% | 3.79% | 3.80% |
Pure Chat | 3.07% | 3.09% | 3.37% | 3.40% | 3.32% | 3.33% | 3.36% | 3.37% | 3.37% | 3.27% | 3.38% |
Salesforce Service Cloud | 2.97% | 2.79% | 2.86% | 2.88% | 3.11% | 3.12% | 3.15% | 3.16% | 3.16% | 3.16% | 3.17% |
Crisp Live Chat | 2.57% | 2.59% | 2.66% | 2.78% | 2.80% | 2.81% | 2.83% | 2.84% | 2.85% | 2.85% | 2.85% |
LiveChat | 2.27% | 1.90% | 1.84% | 1.75% | 1.76% | 1.77% | 1.78% | 1.79% | 1.79% | 1.79% | 1.80% |
Drift | 2.08% | 2.00% | 2.25% | 2.27% | 2.28% | 2.39% | 2.31% | 2.32% | 2.32% | 2.32% | 2.43% |
MyLiveChat | 1.29% | 1.40% | 1.43% | 1.44% | 1.45% | 1.56% | 1.57% | 1.58% | 1.58% | 1.58% | 1.58% |
Smartsupp | 1.29% | 1.30% | 1.43% | 1.44% | 1.45% | 1.56% | 1.57% | 1.58% | 1.58% | 1.58% | 1.58% |
Freshchat | 1.09% | 1.20% | 1.12% | 1.13% | 1.14% | 1.14% | 1.15% | 1.16% | 1.16% | 1.16% | 1.16% |
Chatra | 0.79% | 0.80% | 0.92% | 0.93% | 0.93% | 0.94% | 0.94% | 0.95% | 0.95% | 0.95% | 0.95% |
LivePerson | 0.59% | 0.70% | 0.41% | 0.51% | 0.52% | 0.52% | 0.52% | 0.42% | 0.42% | 0.42% | 0.42% |
LiveAgent | 0.30% | 0.30% | 0.41% | 0.41% | 0.41% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% |
LiveZilla | 0.20% | 0.20% | 0.20% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% |
Olark | 0.30% | 0.40% | 0.41% | 0.41% | 0.41% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% |
SnapEngage | 0.30% | 0.30% | 0.31% | 0.31% | 0.31% | 0.31% | 0.31% | 0.32% | 0.32% | 0.32% | 0.32% |
WidgetWhats | 0.30% | 0.30% | 0.41% | 0.41% | 0.41% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% |
Ada | 0.30% | 0.40% | 0.41% | 0.41% | 0.31% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% | 0.42% |
Chaport | 0.20% | 0.20% | 0.20% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% |
Verloop | 0.20% | 0.30% | 0.31% | 0.31% | 0.31% | 0.31% | 0.31% | 0.32% | 0.32% | 0.32% | 0.32% |
yellow.ai | 0.20% | 0.50% | 0.72% | 0.72% | 0.73% | 0.73% | 0.73% | 0.74% | 0.74% | 0.74% | 0.63% |
Facebook Chat Plugin | 0.20% | 0.30% | 0.31% | 0.31% | 0.31% | 0.42% | 0.31% | 0.32% | 0.32% | 0.32% | 0.32% |
Gorgias | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.11% | 0.11% | 0.11% | 0.11% |
JivoChat | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.11% | 0.11% | 0.11% | 0.11% |