.my websites Live Chat Usage Statistics and Market Share in Malaysia (.my)

We are tracking usage statistics and market share of 28 web technologies in Live Chat in Malaysia (.my). In March 2024 the most popular web technology in Live Chat in Malaysia (.my) is Tawk.to with 34% market share. In second place there is Zendesk Chat with 16% market share. After that there are Intercom with 10%, ManyChat with 5% and HubSpot Chat with 5% market share. Top 5 web technologies together have 70% market share. The remaining 23 web technologies in Live Chat have a combined market share of 30%. Global Live Chat market share report is available here.

Live Chat Market Share in Malaysia (.my) in March 2024
About Live Chat

LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.

We are tracking 28 different technologies in Live Chat.

There are 947 websites using Live Chat in Malaysia (.my websites) in out database.

Live Chat Usage Statistics and Market Share in Malaysia (.my) in March 2024
Technologies in Live Chat in Malaysia (.my)
  • Tawk.to Tawk.to

    Tawk.to is a free live chat software to chat with visitors on your website.

  • Zendesk Chat Zendesk Chat

    Zendesk Chat is a live chat and communication widget.

  • Intercom Intercom

    Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.

  • ManyChat ManyChat

    ManyChat is a service that allows you to create chatbots for Facebook Messenger.

  • HubSpot Chat HubSpot Chat

    HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.

  • Tidio Tidio

    Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

  • Pure Chat Pure Chat

    Pure Chat is a live chat solution for small to mid-sized teams.

  • Salesforce Service Cloud Salesforce Service Cloud

    Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.

  • Crisp Live Chat Crisp Live Chat

    Crisp Live Chat is a live chat solution with free and paid options.

  • Drift Drift

    Drift is a conversational marketing platform.

  • LiveChat LiveChat

    LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.

  • MyLiveChat MyLiveChat

    MyLiveChat is a live chat developed by CuteSoft.

  • Smartsupp Smartsupp

    Smartsupp is a live chat tool that offers visitor recording feature.

  • Freshchat Freshchat

    Freshchat is a cloud-hosted live messaging and engagement application.

  • Chatra Chatra

    Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.

  • yellow.ai yellow.ai

    yellow.ai provides chatbot and automation services.

  • Ada Ada

    Ada is an automated customer experience company that provides chat bots used in customer support.

  • LiveAgent LiveAgent

    LiveAgent is an online live chat platform. The software provides a ticket management system.

  • LivePerson LivePerson

    LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.

  • Olark Olark

    Olark is a cloud-based live chat solution.

  • WidgetWhats WidgetWhats

    WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.

  • Facebook Chat Plugin Facebook Chat Plugin

    Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.

  • SnapEngage SnapEngage

    SnapEngage is a live chat solution that caters to businesses across various industries.

  • Verloop Verloop

    Verloop is provider of conversational AI platform for customer support automation.

  • Chaport Chaport

    Chaport is a multi-channel live chat and chatbot software for business.

  • LiveZilla LiveZilla

    LiveZilla is a web-based live support platform.

  • Gorgias Gorgias

    Gorgias is a helpdesk and chat solution designed for ecommerce stores.

  • JivoChat JivoChat

    JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.

Live Chat Market Share History in Malaysia (.my) in Last 12 Months
Technology May 2023June 2023July 2023August 2023September 2023October 2023November 2023December 2023January 2024February 2024March 2024
Tawk.to35.11%34.73%34.05%33.99%34.13%33.92%33.79%33.89%34.04%34.04%33.90%
Zendesk Chat17.51%17.17%16.26%16.17%16.08%15.92%16.05%16.11%16.12%16.12%16.05%
Intercom9.89%9.98%10.22%10.09%10.17%9.99%9.86%9.89%9.69%9.69%9.71%
ManyChat7.91%8.18%8.38%8.44%8.30%8.32%8.39%8.21%8.22%8.22%8.03%
HubSpot Chat5.04%4.99%4.91%4.94%4.98%4.89%4.93%4.95%4.95%5.06%5.28%
Tidio3.66%3.79%3.89%3.91%3.73%3.75%3.78%3.79%3.79%3.79%3.80%
Pure Chat3.07%3.09%3.37%3.40%3.32%3.33%3.36%3.37%3.37%3.27%3.38%
Salesforce Service Cloud2.97%2.79%2.86%2.88%3.11%3.12%3.15%3.16%3.16%3.16%3.17%
Crisp Live Chat2.57%2.59%2.66%2.78%2.80%2.81%2.83%2.84%2.85%2.85%2.85%
LiveChat2.27%1.90%1.84%1.75%1.76%1.77%1.78%1.79%1.79%1.79%1.80%
Drift2.08%2.00%2.25%2.27%2.28%2.39%2.31%2.32%2.32%2.32%2.43%
MyLiveChat1.29%1.40%1.43%1.44%1.45%1.56%1.57%1.58%1.58%1.58%1.58%
Smartsupp1.29%1.30%1.43%1.44%1.45%1.56%1.57%1.58%1.58%1.58%1.58%
Freshchat1.09%1.20%1.12%1.13%1.14%1.14%1.15%1.16%1.16%1.16%1.16%
Chatra0.79%0.80%0.92%0.93%0.93%0.94%0.94%0.95%0.95%0.95%0.95%
LivePerson0.59%0.70%0.41%0.51%0.52%0.52%0.52%0.42%0.42%0.42%0.42%
LiveAgent0.30%0.30%0.41%0.41%0.41%0.42%0.42%0.42%0.42%0.42%0.42%
LiveZilla0.20%0.20%0.20%0.21%0.21%0.21%0.21%0.21%0.21%0.21%0.21%
Olark0.30%0.40%0.41%0.41%0.41%0.42%0.42%0.42%0.42%0.42%0.42%
SnapEngage0.30%0.30%0.31%0.31%0.31%0.31%0.31%0.32%0.32%0.32%0.32%
WidgetWhats0.30%0.30%0.41%0.41%0.41%0.42%0.42%0.42%0.42%0.42%0.42%
Ada0.30%0.40%0.41%0.41%0.31%0.42%0.42%0.42%0.42%0.42%0.42%
Chaport0.20%0.20%0.20%0.21%0.21%0.21%0.21%0.21%0.21%0.21%0.21%
Verloop0.20%0.30%0.31%0.31%0.31%0.31%0.31%0.32%0.32%0.32%0.32%
yellow.ai0.20%0.50%0.72%0.72%0.73%0.73%0.73%0.74%0.74%0.74%0.63%
Facebook Chat Plugin0.20%0.30%0.31%0.31%0.31%0.42%0.31%0.32%0.32%0.32%0.32%
Gorgias0.10%0.10%0.10%0.10%0.10%0.10%0.10%0.11%0.11%0.11%0.11%
JivoChat0.10%0.10%0.10%0.10%0.10%0.10%0.10%0.11%0.11%0.11%0.11%
Websites using Live Chat in other countries
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