Live Chat Usage Statistics and Market Share in Austria (.at)
We are tracking usage statistics and market share of 35 web technologies in Live Chat in Austria (.at). In April 2024 the most popular web technology in Live Chat in Austria (.at) is Intercom with 38% market share. In second place there is Smartsupp with 14% market share. After that there are HubSpot Chat with 8%, Salesforce Service Cloud with 4% and ManyChat with 4% market share. Top 5 web technologies together have 69% market share. The remaining 30 web technologies in Live Chat have a combined market share of 31%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 35 different technologies in Live Chat.
There are 1,470 websites using Live Chat in Austria (.at websites) in out database.
Live Chat Usage Statistics and Market Share in Austria (.at) in April 2024
#1 Intercom 
38.37%
#2 Smartsupp 
14.08%
#3 HubSpot Chat 
8.16%
#4 Salesforce Service Cloud 
6.94%
#5 ManyChat 
4.35%
#6 Crisp Live Chat 
4.01%
#7 Tidio 
3.40%
#8 Tawk.to 
3.06%
#9 Drift 
2.18%
#10 LiveZilla 
1.97%
#11 Pipedrive 
1.63%
#12 Pure Chat 
1.63%
#13 LiveAgent 
1.43%
#14 Olark 
1.43%
#15 SnapEngage 
0.95%
#16 LivePerson 
0.88%
#17 Chatra 
0.82%
#18 Chatwoot 
0.61%
#19 Zendesk 
0.61%
#20 MyLiveChat 
0.54%
#21 Haptik 
0.48%
#22 Chaport 
0.27%
#23 Comm100 
0.27%
#24 UserLike 
0.27%
#25 Freshchat 
0.20%
#26 JivoChat 
0.20%
#27 Oct8ne 
0.20%
#28 Rocket.Chat 
0.20%
#29 Trengo 
0.20%
#30 Ada 
0.14%
#31 WidgetWhats 
0.14%
#32 Yandex.Messenger 
0.14%
#33 Czater 
0.07%
#34 Re:amaze 
0.07%
#35 Solvvy 
0.07%
Technologies in Live Chat in Austria (.at)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Drift
Drift is a conversational marketing platform.
LiveZilla
LiveZilla is a web-based live support platform.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Olark
Olark is a cloud-based live chat solution.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Haptik
Haptik is an Indian enterprise conversational AI platform founded in August 2013, and acquired by Reliance Industries Limited in 2019.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Comm100
Comm100 is a provider of customer service and communication products.
UserLike
Userlike is a cloud-based live chat solution that can be integrated with existing websites.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
Oct8ne
Oct8ne is a visual customer service software.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
Trengo
Trengo is an omnichannel communication platform that unifies all messaging channels into one single view.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Yandex.Messenger
Yandex.Messenger is an instant messaging application.
Czater
Czater is an live chat solution with extended CRM and videochat features.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Solvvy
Solvvy provides live chat and chatbot services.
Live Chat Market Share History in Austria (.at) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 48.05% | 48.16% | 47.47% | 47.12% | 47.15% | 47.21% | 47.07% | 40.51% | 40.67% | 38.06% | 38.37% |
| Smartsupp | 11.04% | 11.09% | 11.25% | 11.30% | 11.33% | 11.27% | 11.28% | 13.46% | 13.47% | 13.97% | 14.08% |
| Tawk.to | 3.52% | 3.36% | 3.41% | 3.50% | 3.38% | 3.38% | 3.44% | 1.60% | 1.60% | 3.10% | 3.06% |
| Tidio | 2.79% | 2.73% | 2.83% | 2.90% | 2.79% | 2.84% | 2.74% | 3.27% | 3.27% | 3.31% | 3.40% |
| HubSpot Chat | 3.94% | 3.89% | 3.79% | 3.77% | 3.87% | 4.08% | 4.14% | 8.91% | 8.85% | 8.23% | 8.16% |
| Salesforce Service Cloud | 6.10% | 6.10% | 6.29% | 6.24% | 6.34% | 6.33% | 6.34% | 7.56% | 7.44% | 7.02% | 6.94% |
| LiveZilla | 1.68% | 1.74% | 1.71% | 1.72% | 1.66% | 1.66% | 1.67% | 1.86% | 1.92% | 1.89% | 1.97% |
| ManyChat | 4.00% | 4.00% | 4.05% | 4.09% | 4.08% | 3.97% | 3.98% | 4.36% | 4.36% | 4.72% | 4.35% |
| Crisp Live Chat | 2.94% | 3.00% | 3.04% | 3.07% | 3.06% | 3.06% | 3.06% | 3.97% | 3.98% | 3.91% | 4.01% |
| Drift | 2.05% | 2.00% | 2.03% | 2.04% | 2.04% | 2.04% | 2.04% | 2.18% | 2.18% | 2.16% | 2.18% |
| Pure Chat | 2.05% | 2.05% | 2.08% | 2.04% | 1.99% | 1.93% | 1.93% | 1.67% | 1.67% | 1.62% | 1.63% |
| SnapEngage | 1.16% | 1.16% | 1.17% | 1.18% | 1.18% | 1.13% | 1.13% | 0.96% | 0.90% | 0.94% | 0.95% |
| LiveAgent | 0.74% | 0.74% | 0.75% | 0.75% | 0.75% | 0.75% | 0.81% | 1.09% | 1.09% | 1.42% | 1.43% |
| Pipedrive | 1.79% | 1.79% | 1.81% | 1.83% | 1.93% | 1.93% | 1.93% | 1.54% | 1.54% | 1.75% | 1.63% |
| Chatra | 0.74% | 0.74% | 0.75% | 0.75% | 0.75% | 0.75% | 0.75% | 0.83% | 0.83% | 0.81% | 0.82% |
| LivePerson | 0.68% | 0.68% | 0.64% | 0.70% | 0.70% | 0.64% | 0.70% | 0.77% | 0.77% | 0.81% | 0.88% |
| MyLiveChat | 0.42% | 0.42% | 0.43% | 0.43% | 0.43% | 0.43% | 0.43% | 0.51% | 0.51% | 0.54% | 0.54% |
| Chaport | 0.26% | 0.26% | 0.27% | 0.27% | 0.27% | 0.27% | 0.27% | 0.19% | 0.19% | 0.27% | 0.27% |
| UserLike | 0.21% | 0.21% | 0.21% | 0.22% | 0.21% | 0.21% | 0.21% | 0.26% | 0.26% | 0.27% | 0.27% |
| Freshchat | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.13% | 0.13% | 0.20% | 0.20% |
| Ada | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.13% | 0.13% | 0.13% | 0.14% |
| Olark | 1.10% | 1.10% | 1.12% | 1.13% | 1.13% | 1.13% | 1.13% | 1.35% | 1.35% | 1.42% | 1.43% |
| Yandex.Messenger | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.13% | 0.13% | 0.13% | 0.14% |
| Chatwoot | 0.42% | 0.42% | 0.43% | 0.43% | 0.43% | 0.43% | 0.43% | 0.64% | 0.64% | 0.61% | 0.61% |
| Haptik | 0.32% | 0.37% | 0.37% | 0.38% | 0.38% | 0.38% | 0.38% | 0.51% | 0.51% | 0.54% | 0.48% |
| Oct8ne | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.13% | 0.13% | 0.20% | 0.20% |
| Trengo | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.19% | 0.19% | 0.20% | 0.20% |