Live Chat Usage Statistics and Market Share in Colombia (.co)
We are tracking usage statistics and market share of 47 web technologies in Live Chat in Colombia (.co). In April 2024 the most popular web technology in Live Chat in Colombia (.co) is Intercom with 71% market share. In second place there is Tawk.to with 5% market share. After that there are HubSpot Chat with 4%, Zendesk Chat with 3% and LiveChat with 3% market share. Top 5 web technologies together have 85% market share. The remaining 42 web technologies in Live Chat have a combined market share of 15%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 47 different technologies in Live Chat.
There are 21,505 websites using Live Chat in Colombia (.co websites) in out database.
Live Chat Usage Statistics and Market Share in Colombia (.co) in April 2024
#1 Intercom 
71.07%
#2 Tawk.to 
4.72%
#3 HubSpot Chat 
3.94%
#4 Zendesk Chat 
2.96%
#5 LiveChat 
2.58%
#6 Crisp Live Chat 
2.30%
#7 Drift 
2.21%
#8 Tidio 
1.68%
#9 ManyChat 
1.45%
#10 Salesforce Service Cloud 
1.32%
#11 Smartsupp 
1.27%
#12 Pipedrive 
0.64%
#13 Pure Chat 
0.61%
#14 Chatra 
0.48%
#15 Helpscout 
0.34%
#16 Podium 
0.32%
#17 GoSquared 
0.25%
#18 Gorgias 
0.25%
#19 Olark 
0.20%
#20 Freshchat 
0.17%
#21 MyLiveChat 
0.11%
#22 Comm100 
0.11%
#23 LivePerson 
0.11%
#24 SnapEngage 
0.10%
#25 Chaport 
0.09%
#26 LiveAgent 
0.08%
#27 Facebook Chat Plugin 
0.08%
#28 LiveZilla 
0.07%
#29 Gladly 
0.06%
#30 Kustomer 
0.06%
#31 Raychat 
0.06%
#32 Callbell 
0.04%
#33 Chatwoot 
0.04%
#34 Zendesk 
0.04%
#35 Ada 
0.03%
#36 Re:amaze 
0.02%
#37 Czater 
0.02%
#38 JivoChat 
0.02%
#39 Trengo 
0.02%
#40 WidgetWhats 
0.01%
#41 Apple Business Chat 
0.01%
#42 Bold Chat 
0.01%
#43 Goftino 
0.01%
#44 Oct8ne 
0.01%
#45 yellow.ai 
0.01%
#46 Haptik 
0.00%
#47 Imber 
0.00%
Technologies in Live Chat in Colombia (.co)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Drift
Drift is a conversational marketing platform.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
Podium
Podium is a customer communication platform for businesses who interact with customers on a local level.
GoSquared
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
Olark
Olark is a cloud-based live chat solution.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Comm100
Comm100 is a provider of customer service and communication products.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
LiveZilla
LiveZilla is a web-based live support platform.
Gladly
Gladly is a customer service platform.
Kustomer
Kustomer is a CRM platform.
Raychat
Raychat is a free customer messaging platform.
Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
Zendesk
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Czater
Czater is an live chat solution with extended CRM and videochat features.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
Trengo
Trengo is an omnichannel communication platform that unifies all messaging channels into one single view.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Apple Business Chat
Apple Business Chat is a service from Apple that allows your organization to directly chat with your customers using the Messages app.
Bold Chat
BoldChat is a live chat platform.
Goftino
Goftino is an online chat service for web users.
Oct8ne
Oct8ne is a visual customer service software.
yellow.ai
yellow.ai provides chatbot and automation services.
Haptik
Haptik is an Indian enterprise conversational AI platform founded in August 2013, and acquired by Reliance Industries Limited in 2019.
Imber
Imber is an all-in-one marketing automation platform built for customer support (live chat), sales, and marketing.
Live Chat Market Share History in Colombia (.co) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 72.01% | 72.03% | 71.76% | 71.29% | 71.25% | 71.24% | 71.24% | 71.27% | 71.27% | 71.27% | 71.07% |
| Tawk.to | 4.76% | 4.65% | 4.68% | 4.72% | 4.73% | 4.75% | 4.75% | 4.73% | 4.75% | 4.73% | 4.72% |
| HubSpot Chat | 3.81% | 3.82% | 3.86% | 3.90% | 3.94% | 3.94% | 3.96% | 3.98% | 3.96% | 3.93% | 3.94% |
| Zendesk Chat | 3.04% | 2.93% | 2.95% | 2.97% | 2.96% | 2.97% | 2.97% | 2.97% | 2.97% | 2.97% | 2.96% |
| LiveChat | 2.70% | 2.58% | 2.60% | 2.62% | 2.58% | 2.59% | 2.59% | 2.59% | 2.59% | 2.59% | 2.58% |
| Drift | 2.13% | 2.12% | 2.15% | 2.20% | 2.22% | 2.22% | 2.22% | 2.22% | 2.22% | 2.22% | 2.21% |
| Crisp Live Chat | 2.17% | 2.20% | 2.23% | 2.27% | 2.30% | 2.30% | 2.31% | 2.30% | 2.30% | 2.30% | 2.30% |
| Tidio | 1.63% | 1.62% | 1.63% | 1.67% | 1.68% | 1.67% | 1.68% | 1.68% | 1.68% | 1.69% | 1.68% |
| ManyChat | 1.40% | 1.38% | 1.39% | 1.41% | 1.41% | 1.41% | 1.43% | 1.43% | 1.45% | 1.45% | 1.45% |
| Smartsupp | 1.24% | 1.23% | 1.24% | 1.28% | 1.28% | 1.28% | 1.28% | 1.28% | 1.28% | 1.27% | 1.27% |
| Pipedrive | 0.66% | 0.66% | 0.66% | 0.66% | 0.68% | 0.69% | 0.68% | 0.66% | 0.66% | 0.63% | 0.64% |
| Salesforce Service Cloud | 0.75% | 1.01% | 1.04% | 1.10% | 1.10% | 1.11% | 1.06% | 1.05% | 1.06% | 1.07% | 1.32% |
| Pure Chat | 0.58% | 0.59% | 0.58% | 0.60% | 0.61% | 0.61% | 0.60% | 0.60% | 0.60% | 0.61% | 0.61% |
| Chatra | 0.46% | 0.46% | 0.47% | 0.49% | 0.49% | 0.48% | 0.49% | 0.49% | 0.49% | 0.48% | 0.48% |
| Helpscout | 0.35% | 0.35% | 0.35% | 0.36% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.34% | 0.34% |
| GoSquared | 0.32% | 0.27% | 0.27% | 0.26% | 0.25% | 0.25% | 0.25% | 0.25% | 0.25% | 0.25% | 0.25% |
| Podium | 0.29% | 0.29% | 0.30% | 0.31% | 0.31% | 0.31% | 0.30% | 0.31% | 0.30% | 0.32% | 0.32% |
| Gorgias | 0.24% | 0.24% | 0.24% | 0.25% | 0.25% | 0.25% | 0.25% | 0.25% | 0.25% | 0.25% | 0.25% |
| Freshchat | 0.17% | 0.16% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% |
| Olark | 0.17% | 0.20% | 0.21% | 0.21% | 0.21% | 0.21% | 0.21% | 0.20% | 0.20% | 0.20% | 0.20% |
| MyLiveChat | 0.12% | 0.12% | 0.12% | 0.11% | 0.11% | 0.12% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% |
| SnapEngage | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% |
| LivePerson | 0.09% | 0.10% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% | 0.11% |
| Comm100 | 0.09% | 0.09% | 0.09% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.11% | 0.11% |
| LiveAgent | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% |
| Facebook Chat Plugin | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% |
| LiveZilla | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.07% | 0.07% |
| Chaport | 0.07% | 0.07% | 0.08% | 0.09% | 0.09% | 0.08% | 0.08% | 0.08% | 0.08% | 0.09% | 0.09% |
| Raychat | 0.05% | 0.05% | 0.05% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
| Zendesk | 0.04% | 0.05% | 0.05% | 0.06% | 0.06% | 0.04% | 0.06% | 0.04% | 0.04% | 0.06% | 0.04% |
| Ada | 0.04% | 0.04% | 0.04% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
| Callbell | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |
| Chatwoot | 0.04% | 0.06% | 0.05% | 0.06% | 0.04% | 0.04% | 0.04% | 0.03% | 0.04% | 0.04% | 0.04% |
| Re:amaze | 0.02% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.02% | 0.02% |
| Trengo | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Czater | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Gladly | 0.04% | 0.04% | 0.04% | 0.05% | 0.05% | 0.05% | 0.06% | 0.06% | 0.05% | 0.05% | 0.06% |
| JivoChat | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| Kustomer | 0.03% | 0.04% | 0.04% | 0.05% | 0.05% | 0.05% | 0.04% | 0.05% | 0.04% | 0.05% | 0.06% |
| Oct8ne | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| WidgetWhats | 0.01% | 0.02% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Bold Chat | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Goftino | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Apple Business Chat | 0.00% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
| Haptik | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| Imber | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% | 0.00% |
| yellow.ai | 0.00% | 0.01% | 0.01% | 0.00% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |