Live Chat Usage Statistics and Market Share in Russia (.ru)
We are tracking usage statistics and market share of 39 web technologies in Live Chat in Russia (.ru). In March 2024 the most popular web technology in Live Chat in Russia (.ru) is Envybox with 41% market share. In second place there is Yandex.Messenger with 18% market share. After that there are Chatra with 13%, Intercom with 5% and JivoChat with 5% market share. Top 5 web technologies together have 82% market share. The remaining 34 web technologies in Live Chat have a combined market share of 18%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 39 different technologies in Live Chat.
There are 16,408 websites using Live Chat in Russia (.ru websites) in out database.
Live Chat Usage Statistics and Market Share in Russia (.ru) in March 2024
#1 Envybox 41.27%
#2 Yandex.Messenger 17.50%
#3 Chatra 12.82%
#4 Intercom 11.40%
#5 JivoChat 5.38%
#6 Tawk.to 4.28%
#7 Zendesk Chat 1.79%
#8 ManyChat 0.87%
#9 LiveChat 0.48%
#10 Apple Business Chat 0.43%
#11 Smartsupp 0.40%
#12 Chaport 0.38%
#13 Crisp Live Chat 0.35%
#14 Tidio 0.34%
#15 GoSquared 0.29%
#16 HubSpot Chat 0.29%
#17 Olark 0.29%
#18 Salesforce Service Cloud 0.28%
#19 Drift 0.24%
#20 LiveZilla 0.16%
#21 Pure Chat 0.13%
#22 LivePerson 0.12%
#23 LiveAgent 0.10%
#24 Pipedrive 0.06%
#25 Freshchat 0.05%
#26 MyLiveChat 0.05%
#27 SnapEngage 0.05%
#28 Helpscout 0.03%
#29 Comm100 0.03%
#30 Chatwoot 0.02%
#31 yellow.ai 0.02%
#32 Rocket.Chat 0.02%
#33 Ada 0.01%
#34 Kustomer 0.01%
#35 Oct8ne 0.01%
#36 WidgetWhats 0.01%
#37 Bold Chat 0.01%
#38 Facebook Chat Plugin 0.01%
#39 Re:amaze 0.01%
Technologies in Live Chat in Russia (.ru)
Envybox
Envybox is a multiservice for increasing sales.
Yandex.Messenger
Yandex.Messenger is an instant messaging application.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
JivoChat
JivoChat is a live chat solution for websites offering customizable web and mobile chat widgets.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Apple Business Chat
Apple Business Chat is a service from Apple that allows your organization to directly chat with your customers using the Messages app.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
GoSquared
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Olark
Olark is a cloud-based live chat solution.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Drift
Drift is a conversational marketing platform.
LiveZilla
LiveZilla is a web-based live support platform.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
Comm100
Comm100 is a provider of customer service and communication products.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
yellow.ai
yellow.ai provides chatbot and automation services.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
Ada
Ada is an automated customer experience company that provides chat bots used in customer support.
Kustomer
Kustomer is a CRM platform.
Oct8ne
Oct8ne is a visual customer service software.
WidgetWhats
WidgetWhats is a fully customizable chat widget with appearance, text, color, button style and position.
Bold Chat
BoldChat is a live chat platform.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Live Chat Market Share History in Russia (.ru) in Last 12 Months
Technology | May 2023 | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 |
---|---|---|---|---|---|---|---|---|---|---|---|
Envybox | 39.07% | 39.75% | 40.18% | 40.31% | 40.62% | 40.92% | 41.00% | 41.04% | 41.03% | 41.03% | 41.27% |
Yandex.Messenger | 18.25% | 18.04% | 17.85% | 17.85% | 17.72% | 17.59% | 17.57% | 17.54% | 17.55% | 17.56% | 17.50% |
Chatra | 13.15% | 13.06% | 13.01% | 13.01% | 12.97% | 12.94% | 12.87% | 12.88% | 12.89% | 12.89% | 12.82% |
Intercom | 11.73% | 11.61% | 11.55% | 11.52% | 11.51% | 11.43% | 11.43% | 11.42% | 11.42% | 11.42% | 11.40% |
JivoChat | 5.72% | 5.65% | 5.59% | 5.51% | 5.45% | 5.45% | 5.40% | 5.44% | 5.41% | 5.42% | 5.38% |
Tawk.to | 4.51% | 4.45% | 4.40% | 4.38% | 4.35% | 4.32% | 4.31% | 4.31% | 4.31% | 4.32% | 4.28% |
Zendesk Chat | 1.91% | 1.86% | 1.83% | 1.82% | 1.81% | 1.80% | 1.79% | 1.79% | 1.79% | 1.79% | 1.79% |
ManyChat | 0.88% | 0.86% | 0.86% | 0.87% | 0.87% | 0.87% | 0.87% | 0.85% | 0.85% | 0.85% | 0.87% |
LiveChat | 0.52% | 0.50% | 0.50% | 0.50% | 0.50% | 0.48% | 0.48% | 0.48% | 0.48% | 0.48% | 0.48% |
Smartsupp | 0.40% | 0.40% | 0.40% | 0.40% | 0.40% | 0.40% | 0.40% | 0.40% | 0.40% | 0.40% | 0.40% |
Crisp Live Chat | 0.37% | 0.36% | 0.36% | 0.36% | 0.36% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% | 0.35% |
Tidio | 0.37% | 0.35% | 0.35% | 0.35% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% | 0.34% |
Apple Business Chat | 0.37% | 0.41% | 0.45% | 0.40% | 0.42% | 0.43% | 0.45% | 0.43% | 0.43% | 0.44% | 0.43% |
GoSquared | 0.35% | 0.35% | 0.33% | 0.29% | 0.29% | 0.29% | 0.29% | 0.29% | 0.29% | 0.29% | 0.29% |
HubSpot Chat | 0.35% | 0.31% | 0.31% | 0.32% | 0.29% | 0.28% | 0.30% | 0.29% | 0.30% | 0.29% | 0.29% |
Chaport | 0.33% | 0.34% | 0.34% | 0.35% | 0.35% | 0.35% | 0.38% | 0.38% | 0.38% | 0.38% | 0.38% |
Salesforce Service Cloud | 0.30% | 0.30% | 0.29% | 0.29% | 0.28% | 0.27% | 0.29% | 0.29% | 0.29% | 0.29% | 0.28% |
Drift | 0.24% | 0.23% | 0.23% | 0.23% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% | 0.24% |
Olark | 0.23% | 0.24% | 0.25% | 0.28% | 0.28% | 0.28% | 0.27% | 0.27% | 0.27% | 0.27% | 0.29% |
LiveZilla | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.16% | 0.16% |
Pure Chat | 0.14% | 0.14% | 0.14% | 0.14% | 0.14% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% | 0.13% |
LiveAgent | 0.11% | 0.10% | 0.10% | 0.11% | 0.11% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% | 0.10% |
LivePerson | 0.11% | 0.10% | 0.11% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% | 0.12% |
Freshchat | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% |
MyLiveChat | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% |
Pipedrive | 0.05% | 0.05% | 0.05% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% |
SnapEngage | 0.06% | 0.06% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% |
Chatwoot | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.02% |
Helpscout | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
Comm100 | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% | 0.03% |
yellow.ai | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
Kustomer | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
Oct8ne | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
Rocket.Chat | 0.01% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
WidgetWhats | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
Ada | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
Bold Chat | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
Facebook Chat Plugin | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
Re:amaze | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |