Live Chat Usage Statistics and Market Share in Uganda (.ug)
We are tracking usage statistics and market share of 14 web technologies in Live Chat in Uganda (.ug). In May 2024 the most popular web technology in Live Chat in Uganda (.ug) is Tawk.to with 49% market share. In second place there is Tidio with 11% market share. After that there are Salesforce Service Cloud with 8%, Crisp Live Chat with 7% and Pure Chat with 7% market share. Top 5 web technologies together have 80% market share. The remaining 9 web technologies in Live Chat have a combined market share of 20%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 14 different technologies in Live Chat.
There are 76 websites using Live Chat in Uganda (.ug websites) in out database.
Live Chat Usage Statistics and Market Share in Uganda (.ug) in April 2024
#1 Tawk.to 
48.68%
#2 Tidio 
10.53%
#3 Salesforce Service Cloud 
7.89%
#4 Crisp Live Chat 
6.58%
#5 Pure Chat 
6.58%
#6 Intercom 
5.26%
#7 Drift 
2.63%
#8 LiveChat 
2.63%
#9 Pipedrive 
2.63%
#10 HubSpot Chat 
1.32%
#11 MyLiveChat 
1.32%
#12 Smartsupp 
1.32%
#13 Trengo 
1.32%
#14 Zendesk Chat 
1.32%
Technologies in Live Chat in Uganda (.ug)
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Drift
Drift is a conversational marketing platform.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
Pipedrive
Pipedrive is a cloud-based sales CRM.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Trengo
Trengo is an omnichannel communication platform that unifies all messaging channels into one single view.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
Live Chat Market Share History in Uganda (.ug) in Last 12 Months
| Technology | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 | May 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Tawk.to | 50.00% | 48.65% | 49.32% | 48.65% | 48.65% | 48.65% | 48.65% | 48.68% | 48.68% | 48.68% | 48.68% |
| Tidio | 9.46% | 10.81% | 10.96% | 10.81% | 10.81% | 10.81% | 10.81% | 10.53% | 10.53% | 10.53% | 10.53% |
| Salesforce Service Cloud | 8.11% | 8.11% | 8.22% | 8.11% | 8.11% | 8.11% | 8.11% | 7.89% | 7.89% | 7.89% | 7.89% |
| Pure Chat | 6.76% | 6.76% | 6.85% | 6.76% | 6.76% | 6.76% | 6.76% | 6.58% | 6.58% | 6.58% | 6.58% |
| Crisp Live Chat | 5.41% | 5.41% | 5.48% | 5.41% | 5.41% | 5.41% | 5.41% | 6.58% | 6.58% | 6.58% | 6.58% |
| Intercom | 5.41% | 5.41% | 5.48% | 5.41% | 5.41% | 5.41% | 5.41% | 5.26% | 5.26% | 5.26% | 5.26% |
| Drift | 2.70% | 2.70% | 2.74% | 2.70% | 2.70% | 2.70% | 2.70% | 2.63% | 2.63% | 2.63% | 2.63% |
| HubSpot Chat | 2.70% | 2.70% | 1.37% | 1.35% | 1.35% | 1.35% | 1.35% | 1.32% | 1.32% | 1.32% | 1.32% |
| LiveChat | 2.70% | 2.70% | 2.74% | 2.70% | 2.70% | 2.70% | 2.70% | 2.63% | 2.63% | 2.63% | 2.63% |
| Pipedrive | 2.70% | 2.70% | 2.74% | 2.70% | 2.70% | 2.70% | 2.70% | 2.63% | 2.63% | 2.63% | 2.63% |
| MyLiveChat | 1.35% | 1.35% | 1.37% | 1.35% | 1.35% | 1.35% | 1.35% | 1.32% | 1.32% | 1.32% | 1.32% |
| Smartsupp | 1.35% | 1.35% | 1.37% | 1.35% | 1.35% | 1.35% | 1.35% | 1.32% | 1.32% | 1.32% | 1.32% |
| Zendesk Chat | 1.35% | 1.35% | 1.37% | 1.35% | 1.35% | 1.35% | 1.35% | 1.32% | 1.32% | 1.32% | 1.32% |