Live Chat Usage Statistics and Market Share in Luxembourg (.lu)
We are tracking usage statistics and market share of 26 web technologies in Live Chat in Luxembourg (.lu). In April 2024 the most popular web technology in Live Chat in Luxembourg (.lu) is Intercom with 16% market share. In second place there is Smartsupp with 12% market share. After that there are Tawk.to with 11%, Crisp Live Chat with 7% and HubSpot Chat with 7% market share. Top 5 web technologies together have 53% market share. The remaining 21 web technologies in Live Chat have a combined market share of 47%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 26 different technologies in Live Chat.
There are 196 websites using Live Chat in Luxembourg (.lu websites) in out database.
Live Chat Usage Statistics and Market Share in Luxembourg (.lu) in April 2024
#1 Intercom 
16.33%
#2 Smartsupp 
12.24%
#3 Tawk.to 
10.71%
#4 Crisp Live Chat 
7.14%
#5 HubSpot Chat 
6.63%
#6 Zendesk Chat 
6.63%
#7 Drift 
5.61%
#8 LiveZilla 
5.10%
#9 Salesforce Service Cloud 
5.10%
#10 LiveChat 
4.08%
#11 GoSquared 
3.06%
#12 ManyChat 
3.06%
#13 SnapEngage 
2.55%
#14 Tidio 
2.55%
#15 LiveAgent 
1.53%
#16 Pure Chat 
1.53%
#17 LiveHelp 
1.02%
#18 LivePerson 
1.02%
#19 Helpscout 
0.51%
#20 Chaport 
0.51%
#21 Chatwoot 
0.51%
#22 Freshchat 
0.51%
#23 Gorgias 
0.51%
#24 Oct8ne 
0.51%
#25 Olark 
0.51%
#26 UserLike 
0.51%
Technologies in Live Chat in Luxembourg (.lu)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Zendesk Chat
Zendesk Chat is a live chat and communication widget.
Drift
Drift is a conversational marketing platform.
LiveZilla
LiveZilla is a web-based live support platform.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
LiveChat
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.
GoSquared
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
LiveHelp
LiveHelp is an online chat tool.
LivePerson
LivePerson is a publicly held, global technology company that develops conversational commerce and AI software.
Helpscout
Helpscout is a customer service platform including email, a knowledge base tool and live chat.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
Gorgias
Gorgias is a helpdesk and chat solution designed for ecommerce stores.
Oct8ne
Oct8ne is a visual customer service software.
Olark
Olark is a cloud-based live chat solution.
UserLike
Userlike is a cloud-based live chat solution that can be integrated with existing websites.
Live Chat Market Share History in Luxembourg (.lu) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 15.08% | 15.54% | 15.54% | 15.54% | 16.41% | 16.41% | 16.41% | 16.41% | 16.41% | 16.33% | 16.33% |
| Smartsupp | 12.06% | 12.44% | 12.44% | 12.44% | 12.31% | 12.31% | 12.31% | 12.31% | 12.31% | 12.24% | 12.24% |
| Tawk.to | 10.55% | 10.88% | 10.88% | 10.88% | 10.77% | 10.77% | 10.77% | 10.77% | 10.77% | 10.71% | 10.71% |
| HubSpot Chat | 7.54% | 6.22% | 6.22% | 6.22% | 6.15% | 6.67% | 6.15% | 6.15% | 6.15% | 6.63% | 6.63% |
| Zendesk Chat | 7.54% | 6.74% | 6.74% | 6.74% | 6.67% | 6.67% | 6.67% | 6.67% | 6.67% | 6.63% | 6.63% |
| Crisp Live Chat | 7.04% | 7.25% | 7.25% | 7.25% | 7.18% | 6.67% | 7.18% | 7.18% | 7.18% | 7.14% | 7.14% |
| Drift | 6.03% | 5.70% | 5.70% | 5.70% | 5.64% | 5.64% | 5.64% | 5.64% | 5.64% | 5.61% | 5.61% |
| LiveZilla | 5.03% | 5.18% | 5.18% | 5.18% | 5.13% | 5.13% | 5.13% | 5.13% | 5.13% | 5.10% | 5.10% |
| Salesforce Service Cloud | 5.03% | 5.18% | 5.18% | 5.18% | 5.13% | 5.13% | 5.13% | 5.13% | 5.13% | 5.10% | 5.10% |
| GoSquared | 3.02% | 3.11% | 3.11% | 3.11% | 3.08% | 3.08% | 3.08% | 3.08% | 3.08% | 3.06% | 3.06% |
| LiveChat | 4.02% | 4.15% | 4.15% | 4.15% | 4.10% | 4.10% | 4.10% | 4.10% | 4.10% | 4.08% | 4.08% |
| ManyChat | 3.02% | 3.11% | 3.11% | 3.11% | 3.08% | 3.08% | 3.08% | 3.08% | 3.08% | 3.06% | 3.06% |
| SnapEngage | 2.51% | 2.59% | 2.59% | 2.59% | 2.56% | 2.56% | 2.56% | 2.56% | 2.56% | 2.55% | 2.55% |
| Tidio | 2.51% | 2.59% | 2.59% | 2.59% | 2.56% | 2.56% | 2.56% | 2.56% | 2.56% | 2.55% | 2.55% |
| LiveAgent | 1.51% | 1.55% | 1.55% | 1.55% | 1.54% | 1.54% | 1.54% | 1.54% | 1.54% | 1.53% | 1.53% |
| Pure Chat | 1.51% | 1.55% | 1.55% | 1.55% | 1.54% | 1.54% | 1.54% | 1.54% | 1.54% | 1.53% | 1.53% |
| LiveHelp | 1.01% | 1.04% | 1.04% | 1.04% | 1.03% | 1.03% | 1.03% | 1.03% | 1.03% | 1.02% | 1.02% |
| LivePerson | 1.01% | 1.04% | 1.04% | 1.04% | 1.03% | 1.03% | 1.03% | 1.03% | 1.03% | 1.02% | 1.02% |
| Helpscout | 0.50% | 0.52% | 0.52% | 0.52% | 0.51% | 0.51% | 0.51% | 0.51% | 0.51% | 0.51% | 0.51% |
| Chaport | 0.50% | 0.52% | 0.52% | 0.52% | 0.51% | 0.51% | 0.51% | 0.51% | 0.51% | 0.51% | 0.51% |
| Chatwoot | 0.50% | 0.52% | 0.52% | 0.52% | 0.51% | 0.51% | 0.51% | 0.51% | 0.51% | 0.51% | 0.51% |
| Freshchat | 0.50% | 0.52% | 0.52% | 0.52% | 0.51% | 0.51% | 0.51% | 0.51% | 0.51% | 0.51% | 0.51% |
| Gorgias | 0.50% | 0.52% | 0.52% | 0.52% | 0.51% | 0.51% | 0.51% | 0.51% | 0.51% | 0.51% | 0.51% |
| Oct8ne | 0.50% | 0.52% | 0.52% | 0.52% | 0.51% | 0.51% | 0.51% | 0.51% | 0.51% | 0.51% | 0.51% |
| Olark | 0.50% | 0.52% | 0.52% | 0.52% | 0.51% | 0.51% | 0.51% | 0.51% | 0.51% | 0.51% | 0.51% |
| UserLike | 0.50% | 0.52% | 0.52% | 0.52% | 0.51% | 0.51% | 0.51% | 0.51% | 0.51% | 0.51% | 0.51% |