Live Chat Usage Statistics and Market Share in Ghana (.gh)
We are tracking usage statistics and market share for 15 web technologies in the Live Chat market in Ghana (.gh). As of August 2026, the most popular web technology in Live Chat in Ghana (.gh) is Tawk.to, with 35% market share. In second place is HubSpot Chat, with 10%. After that, Smartsupp holds 8%, followed by Crisp Live Chat with 5% and Zendesk Chat with 5%. Top 5 web technologies together account for 63% of the market. The remaining 10 web technologies in Live Chat collectively have a 37% market share. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 15 different technologies in Live Chat.
There are 40 websites using Live Chat in Ghana (.gh websites) in out database.
Live Chat Usage Statistics and Market Share in Ghana (.gh) in August 2026
#1 Tawk.to 
35.00%
Tawk.to is a free live chat software to chat with visitors on your website.
#2 HubSpot Chat 
10.00%
HubSpot Chat is a feature within HubSpot's CRM suite that enables businesses to engage in real-time conversations with their website visitors, enhancing customer support and sales opportunities. It allows for personalized interactions through chat windows, providing a seamless experience for users and aiding in lead generation.
#3 Smartsupp 
7.50%
Smartsupp provides a live chat support solution for websites and apps, enabling businesses to engage with customers in real-time and improve customer satisfaction. The platform offers customizable chat windows, automatic chat triggers, and integration with various third-party tools. It also provides analytics and reporting features to track performance and measure customer interactions.
#4 Crisp Live Chat 
7.50%
Crisp Live Chat is a user-friendly, all-in-one customer support tool that allows businesses to engage customers in real-time with live chat, automate conversations, and gather customer insights through chat analytics. Streamlined interface and robust features for efficient customer service. Great for enhancing customer experience and boosting sales.
#5 Zendesk Chat 
5.00%
Zendesk Chat is a customer service tool that enables businesses to provide real-time support to customers through live chat on their websites. It allows agents to connect with customers, resolve issues, and gather feedback in a seamless and efficient manner. Zendesk Chat is easy to set up and customize, providing a user-friendly interface for both agents and customers.
#6 Salesforce Service Cloud 
5.00%
Salesforce Service Cloud is a customer service and support platform that allows businesses to provide real-time chat support to their customers, track customer interactions, and provide personalized support. It also includes features for case management, knowledge management, and social media integration. The platform enables businesses to improve customer satisfaction and operational efficiency by streamlining communication and support processes.
#7 Intercom 
5.00%
Intercom is a live chat and messaging platform for businesses to engage with their customers in real-time, improve customer support, and drive conversions. It allows businesses to connect with website visitors, social media followers, and app users through personalized conversations. Intercom also provides features such as customer segmentation, analytics, and automation to help businesses better understand and serve their customers.
#8 Joinchat 
5.00%
Joinchat is a live chat platform that enables real-time communication between users and businesses. It provides a user-friendly interface for seamless engagement, allowing customers to receive immediate responses to their queries and concerns. The platform also supports features such as integration with popular messaging apps and analytics to track chat performance. Overall, Joinchat helps businesses enhance customer experience and support.
#9 Tidio 
5.00%
Tidio is a user-friendly live chat software that enables businesses to provide real-time customer support and engage with customers through instant messaging on their website or mobile app. It also offers features such as customer segmentation, chat analytics, and integrations with other tools. Tidio helps businesses improve customer satisfaction and increase sales by providing quick and personalized support.
#10 Freshchat 
2.50%
Freshchat is a live chat software that enables businesses to communicate with their customers in real-time, improving customer satisfaction and support. It provides features such as chatbots, conversation history, multi-agent support, and integrations with other tools. It helps businesses to enhance their customer engagement and drive sales.
#11 Drift 
2.50%
Drift is a cloud-based live chat tool for businesses to engage with website visitors in real-time. To use Drift, users create personalized chatbots and conversations to interact with potential customers, gather information, and convert leads. The platform also integrates with other marketing and CRM tools to streamline the sales process.
#12 LiveAgent 
2.50%
LiveAgent is a comprehensive live chat software that enables businesses to provide real-time customer support and engage with their customers through chat, social media, and email. It offers features such as ticketing, knowledge base, and analytics to help businesses improve customer satisfaction and increase conversions. LiveAgent also integrates with popular CRM and marketing tools, making it a one-stop solution for customer engagement and support.
#13 LiveChat 
2.50%
LiveChat is a web-based live chat software that enables businesses to engage in real-time conversations with their website visitors, improving customer service and increasing conversions. It allows for personalized, one-on-one interactions with customers, and provides analytics and reporting features to track chat performance.
#14 Callbell 
2.50%
Callbell is a user-friendly live chat platform designed to enhance customer engagement and support for businesses of all sizes. It offers seamless integration with various CRM systems, intuitive chat interfaces, and advanced analytics to track interactions and improve customer satisfaction.
#15 Chatra 
2.50%
Chatra is an all-in-one live chat tool that enables businesses to engage with their customers in real time, increasing customer satisfaction and sales. Chatra offers easy integration with websites, multiple chat window options, and automation features for improved efficiency. It also provides detailed analytics to track chat performance and customer behavior.
Live Chat Market Share History in Ghana (.gh) in Last 12 Months
