Live Chat Usage Statistics and Market Share in Bulgaria (.bg)
We are tracking usage statistics and market share of 25 web technologies in Live Chat in Bulgaria (.bg). In April 2024 the most popular web technology in Live Chat in Bulgaria (.bg) is Crisp Live Chat with 18% market share. In second place there is Intercom with 16% market share. After that there are ManyChat with 14%, Smartsupp with 8% and Tidio with 8% market share. Top 5 web technologies together have 63% market share. The remaining 20 web technologies in Live Chat have a combined market share of 37%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 25 different technologies in Live Chat.
There are 234 websites using Live Chat in Bulgaria (.bg websites) in out database.
Live Chat Usage Statistics and Market Share in Bulgaria (.bg) in April 2024
#1 Crisp Live Chat 
17.52%
#2 Intercom 
16.24%
#3 ManyChat 
13.68%
#4 Smartsupp 
12.39%
#5 Tidio 
7.69%
#6 HubSpot Chat 
6.84%
#7 Tawk.to 
6.84%
#8 Pure Chat 
3.85%
#9 LiveAgent 
2.14%
#10 Salesforce Service Cloud 
1.71%
#11 Chaport 
1.28%
#12 Chatra 
1.28%
#13 Facebook Chat Plugin 
1.28%
#14 LiveZilla 
1.28%
#15 Drift 
0.85%
#16 Pipedrive 
0.85%
#17 SnapEngage 
0.85%
#18 Chatwoot 
0.43%
#19 Comm100 
0.43%
#20 Freshchat 
0.43%
#21 MyLiveChat 
0.43%
#22 Oct8ne 
0.43%
#23 Olark 
0.43%
#24 Re:amaze 
0.43%
#25 Rocket.Chat 
0.43%
Technologies in Live Chat in Bulgaria (.bg)
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Pure Chat
Pure Chat is a live chat solution for small to mid-sized teams.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Facebook Chat Plugin
Facebook Chat Plugin is a website plugin that businesses with a Facebook Page can install on their website.
LiveZilla
LiveZilla is a web-based live support platform.
Drift
Drift is a conversational marketing platform.
Pipedrive
Pipedrive is a cloud-based sales CRM.
SnapEngage
SnapEngage is a live chat solution that caters to businesses across various industries.
Chatwoot
Chatwoot is a customer support tool for instant messaging channels.
Comm100
Comm100 is a provider of customer service and communication products.
Freshchat
Freshchat is a cloud-hosted live messaging and engagement application.
MyLiveChat
MyLiveChat is a live chat developed by CuteSoft.
Oct8ne
Oct8ne is a visual customer service software.
Olark
Olark is a cloud-based live chat solution.
Re:amaze
Re:amaze is a multi-brand customer service, live chat, and help desk solution.
Rocket.Chat
Rocket.Chat is a communication hub that facilitates team collaboration and organizes conversations.
Live Chat Market Share History in Bulgaria (.bg) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Tawk.to | 21.88% | 21.44% | 21.19% | 21.34% | 21.51% | 21.32% | 21.15% | 6.95% | 6.98% | 6.90% | 6.84% |
| Crisp Live Chat | 10.00% | 10.83% | 11.02% | 10.78% | 10.75% | 10.87% | 10.90% | 20.08% | 20.16% | 17.67% | 17.52% |
| ManyChat | 9.58% | 9.77% | 10.17% | 9.91% | 9.89% | 9.81% | 9.83% | 14.67% | 14.73% | 13.79% | 13.68% |
| Intercom | 8.33% | 8.92% | 8.90% | 9.05% | 9.03% | 8.96% | 8.97% | 14.67% | 14.73% | 16.38% | 16.24% |
| Smartsupp | 5.00% | 5.10% | 5.08% | 5.17% | 5.16% | 5.12% | 5.13% | 11.20% | 11.24% | 12.50% | 12.39% |
| HubSpot Chat | 3.33% | 3.18% | 3.18% | 3.02% | 3.01% | 2.99% | 3.21% | 5.41% | 5.43% | 6.03% | 6.84% |
| Tidio | 3.54% | 3.82% | 4.03% | 3.88% | 3.87% | 4.26% | 4.06% | 9.27% | 8.91% | 7.33% | 7.69% |
| Salesforce Service Cloud | 2.08% | 1.70% | 1.69% | 2.16% | 2.15% | 2.13% | 2.14% | 1.54% | 1.55% | 1.72% | 1.71% |
| Pure Chat | 2.08% | 2.12% | 2.12% | 2.16% | 2.15% | 2.13% | 2.14% | 3.09% | 3.10% | 3.88% | 3.85% |
| LiveAgent | 1.04% | 1.06% | 1.06% | 1.08% | 1.08% | 1.07% | 1.07% | 1.54% | 1.55% | 2.16% | 2.14% |
| Chaport | 0.83% | 0.85% | 0.85% | 0.86% | 0.86% | 0.85% | 0.85% | 0.77% | 0.78% | 1.29% | 1.28% |
| MyLiveChat | 0.83% | 0.64% | 0.64% | 0.65% | 0.65% | 0.64% | 0.64% | 0.39% | 0.39% | 0.43% | 0.43% |
| Drift | 0.63% | 0.64% | 0.64% | 0.65% | 0.65% | 0.64% | 0.64% | 0.77% | 0.78% | 0.86% | 0.85% |
| Chatra | 0.63% | 0.42% | 0.42% | 0.43% | 0.43% | 0.64% | 0.64% | 1.54% | 1.55% | 1.72% | 1.28% |
| Freshchat | 0.42% | 0.42% | 0.42% | 0.43% | 0.43% | 0.43% | 0.43% | 0.39% | 0.39% | 0.43% | 0.43% |
| LiveZilla | 0.42% | 0.42% | 0.42% | 0.43% | 0.43% | 0.43% | 0.43% | 1.54% | 1.55% | 1.29% | 1.28% |
| SnapEngage | 0.42% | 0.42% | 0.42% | 0.43% | 0.43% | 0.43% | 0.43% | 0.77% | 0.78% | 0.86% | 0.85% |
| Comm100 | 0.21% | 0.21% | 0.21% | 0.22% | 0.22% | 0.21% | 0.21% | 0.39% | 0.39% | 0.43% | 0.43% |
| Facebook Chat Plugin | 0.21% | 0.21% | 0.21% | 0.22% | 0.22% | 0.21% | 0.21% | 1.16% | 1.16% | 1.29% | 1.28% |
| Oct8ne | 0.21% | 0.21% | 0.21% | 0.22% | 0.22% | 0.21% | 0.21% | 0.39% | 0.39% | 0.43% | 0.43% |
| Olark | 0.21% | 0.21% | 0.21% | 0.22% | 0.22% | 0.21% | 0.21% | 0.39% | 0.39% | 0.43% | 0.43% |
| Re:amaze | 0.21% | 0.21% | 0.21% | 0.22% | 0.22% | 0.21% | 0.21% | 0.39% | 0.39% | 0.43% | 0.43% |