Live Chat Usage Statistics and Market Share in Bosnia and Herzegovina (.ba)
We are tracking usage statistics and market share of 14 web technologies in Live Chat in Bosnia and Herzegovina (.ba). In May 2024 the most popular web technology in Live Chat in Bosnia and Herzegovina (.ba) is Smartsupp with 31% market share. In second place there is ManyChat with 13% market share. After that there are Tawk.to with 13%, Chatra with 6% and Tidio with 6% market share. Top 5 web technologies together have 69% market share. The remaining 9 web technologies in Live Chat have a combined market share of 31%. Global Live Chat market share report is available here.
About Live Chat
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities.
We are tracking 14 different technologies in Live Chat.
There are 48 websites using Live Chat in Bosnia and Herzegovina (.ba websites) in out database.
Live Chat Usage Statistics and Market Share in Bosnia and Herzegovina (.ba) in May 2024
Technologies in Live Chat in Bosnia and Herzegovina (.ba)
Smartsupp
Smartsupp is a live chat tool that offers visitor recording feature.
ManyChat
ManyChat is a service that allows you to create chatbots for Facebook Messenger.
Tawk.to
Tawk.to is a free live chat software to chat with visitors on your website.
Chatra
Chatra is a cloud-based live chat platform aimed at small businesses and ecommerce retailers.
Tidio
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Comm100
Comm100 is a provider of customer service and communication products.
Crisp Live Chat
Crisp Live Chat is a live chat solution with free and paid options.
Drift
Drift is a conversational marketing platform.
HubSpot Chat
HubSpot Chat is a tool where you can view, manage, and reply to incoming messages from multiple channels.
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Pipedrive
Pipedrive is a cloud-based sales CRM.
Chaport
Chaport is a multi-channel live chat and chatbot software for business.
LiveAgent
LiveAgent is an online live chat platform. The software provides a ticket management system.
Oct8ne
Oct8ne is a visual customer service software.
Live Chat Market Share History in Bosnia and Herzegovina (.ba) in Last 12 Months
| Technology | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 | May 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Smartsupp | 28.95% | 28.95% | 29.33% | 29.33% | 27.03% | 27.40% | 30.00% | 30.00% | 31.91% | 31.25% | 31.25% |
| Tawk.to | 18.42% | 17.11% | 17.33% | 17.33% | 17.57% | 17.81% | 20.00% | 20.00% | 10.64% | 12.50% | 12.50% |
| Intercom | 5.26% | 5.26% | 5.33% | 5.33% | 5.41% | 5.48% | 6.67% | 6.67% | 4.26% | 4.17% | 4.17% |
| ManyChat | 7.89% | 7.89% | 8.00% | 8.00% | 8.11% | 8.22% | 10.00% | 10.00% | 12.77% | 12.50% | 12.50% |
| Tidio | 5.26% | 6.58% | 5.33% | 5.33% | 5.41% | 5.48% | 5.00% | 5.00% | 6.38% | 6.25% | 6.25% |
| HubSpot Chat | 5.26% | 5.26% | 5.33% | 5.33% | 6.76% | 5.48% | 5.00% | 5.00% | 4.26% | 4.17% | 4.17% |
| Chatra | 3.95% | 3.95% | 4.00% | 4.00% | 4.05% | 4.11% | 5.00% | 5.00% | 6.38% | 6.25% | 6.25% |
| Crisp Live Chat | 3.95% | 3.95% | 4.00% | 4.00% | 4.05% | 4.11% | 3.33% | 3.33% | 4.26% | 4.17% | 4.17% |
| Comm100 | 2.63% | 2.63% | 2.67% | 2.67% | 2.70% | 2.74% | 3.33% | 3.33% | 4.26% | 4.17% | 4.17% |
| Drift | 2.63% | 2.63% | 2.67% | 2.67% | 2.70% | 2.74% | 3.33% | 3.33% | 4.26% | 4.17% | 4.17% |
| Pipedrive | 2.63% | 2.63% | 2.67% | 2.67% | 2.70% | 2.74% | 3.33% | 3.33% | 4.26% | 4.17% | 4.17% |
| Chaport | 1.32% | 1.32% | 1.33% | 1.33% | 1.35% | 1.37% | 1.67% | 1.67% | 2.13% | 2.08% | 2.08% |
| Oct8ne | 1.32% | 1.32% | 1.33% | 1.33% | 1.35% | 1.37% | 1.67% | 1.67% | 2.13% | 2.08% | 2.08% |