CRM Usage Statistics and Market Share in Taiwan (.tw)
We are tracking usage statistics and market share of 6 web technologies in CRM in Taiwan (.tw). In April 2024 the most popular web technology in CRM in Taiwan (.tw) is Intercom with 75% market share. In second place there is GoSquared with 12% market share. After that there are Salesforce with 7%, Salesforce Service Cloud with 1% and Freshworks CRM with 1% market share. Top 5 web technologies together have 97% market share. The remaining 1 web technologies in CRM have a combined market share of 3%. Global CRM market share report is available here.
About CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
We are tracking 6 different technologies in CRM.
There are 437 websites using CRM in Taiwan (.tw websites) in out database.
CRM Usage Statistics and Market Share in Taiwan (.tw) in April 2024
#1 Intercom 75.06%
#2 GoSquared 11.67%
#3 Salesforce 7.32%
#4 Salesforce Service Cloud 4.12%
#5 Freshworks CRM 1.37%
#6 Bitrix24 0.46%
Technologies in CRM in Taiwan (.tw)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
GoSquared
Salesforce
Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Freshworks CRM
Freshworks CRM is a cloud-based customer relationship management (CRM) solution. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.
Bitrix24
Bitrix24 is a set of tools for the organization and management of business processes.
CRM Market Share History in Taiwan (.tw) in Last 12 Months
Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
---|---|---|---|---|---|---|---|---|---|---|---|
Intercom | 75.89% | 75.78% | 75.66% | 76.00% | 74.55% | 74.61% | 75.11% | 75.11% | 75.11% | 75.06% | 75.06% |
GoSquared | 12.72% | 11.43% | 11.28% | 11.33% | 11.38% | 11.46% | 11.54% | 11.54% | 11.54% | 11.67% | 11.67% |
Salesforce | 5.80% | 6.50% | 6.86% | 6.44% | 7.37% | 7.19% | 7.01% | 7.01% | 7.01% | 7.32% | 7.32% |
Salesforce Service Cloud | 4.46% | 4.48% | 4.42% | 4.44% | 4.91% | 4.94% | 4.52% | 4.52% | 4.52% | 4.12% | 4.12% |
Freshworks CRM | 0.67% | 1.35% | 1.33% | 1.33% | 1.34% | 1.35% | 1.36% | 1.36% | 1.36% | 1.37% | 1.37% |
Bitrix24 | 0.45% | 0.45% | 0.44% | 0.44% | 0.45% | 0.45% | 0.45% | 0.45% | 0.45% | 0.46% | 0.46% |