CRM Usage Statistics and Market Share in Sweden (.se)
We are tracking usage statistics and market share of 11 web technologies in CRM in Sweden (.se). In April 2024 the most popular web technology in CRM in Sweden (.se) is Intercom with 85% market share. In second place there is Salesforce with 4% market share. After that there are Salesforce Service Cloud with 3%, Pipedrive with 3% and GoSquared with 3% market share. Top 5 web technologies together have 98% market share. The remaining 6 web technologies in CRM have a combined market share of 2%. Global CRM market share report is available here.
About CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
We are tracking 11 different technologies in CRM.
There are 2,391 websites using CRM in Sweden (.se websites) in out database.
CRM Usage Statistics and Market Share in Sweden (.se) in April 2024
#1 Intercom 
85.40%
#2 Salesforce 
4.35%
#3 Salesforce Service Cloud 3.43%
#4 Pipedrive 
2.59%
#5 GoSquared 
2.51%
#6 Freshworks CRM 
1.25%
#7 Zoho 
0.17%
#8 LiveHelp 
0.08%
#9 NationBuilder 
0.08%
#10 vcita 
0.08%
#11 Q4 
0.04%
Technologies in CRM in Sweden (.se)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Salesforce
Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Pipedrive
Pipedrive is a cloud-based sales CRM.
GoSquared
Freshworks CRM
Freshworks CRM is a cloud-based customer relationship management (CRM) solution. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.
Zoho
Zoho is a web-based online office suite.
LiveHelp
LiveHelp is an online chat tool.
NationBuilder
NationBuilder is a Los Angeles based technology start-up that develops content management and customer relationship management (CRM) software.
vcita
vcita is an all-in-one customer service and business management software designed for service providers.
Q4
Q4 is a SaaS platform that provides communication and intelligence solutions to investor relations professionals.
CRM Market Share History in Sweden (.se) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 86.42% | 86.09% | 86.30% | 85.30% | 85.15% | 85.01% | 84.89% | 85.08% | 85.04% | 85.27% | 85.40% |
| Salesforce Service Cloud | 3.54% | 3.32% | 3.33% | 3.54% | 3.56% | 3.55% | 3.63% | 3.56% | 3.55% | 3.42% | 3.43% |
| Salesforce | 3.46% | 4.10% | 4.14% | 4.49% | 4.51% | 4.42% | 4.46% | 4.42% | 4.42% | 4.38% | 4.35% |
| GoSquared | 2.60% | 2.43% | 2.32% | 2.47% | 2.48% | 2.48% | 2.48% | 2.48% | 2.48% | 2.50% | 2.51% |
| Pipedrive | 2.52% | 2.55% | 2.48% | 2.63% | 2.65% | 2.64% | 2.64% | 2.56% | 2.56% | 2.59% | 2.59% |
| Freshworks CRM | 1.18% | 1.16% | 1.04% | 1.11% | 1.24% | 1.49% | 1.49% | 1.49% | 1.49% | 1.38% | 1.25% |
| LiveHelp | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% |
| vcita | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% | 0.08% |
| Zoho | 0.08% | 0.08% | 0.12% | 0.16% | 0.12% | 0.12% | 0.12% | 0.12% | 0.17% | 0.17% | 0.17% |
| Q4 | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% | 0.04% |