CRM Usage Statistics and Market Share in European Union (.eu)
We are tracking usage statistics and market share of 17 web technologies in CRM in European Union (.eu). In April 2024 the most popular web technology in CRM in European Union (.eu) is Intercom with 88% market share. In second place there is GoSquared with 3% market share. After that there are Salesforce with 2%, Pipedrive with 1% and Salesforce Service Cloud with 1% market share. Top 5 web technologies together have 96% market share. The remaining 12 web technologies in CRM have a combined market share of 4%. Global CRM market share report is available here.
About CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
We are tracking 17 different technologies in CRM.
There are 4,068 websites using CRM in European Union (.eu websites) in out database.
CRM Usage Statistics and Market Share in European Union (.eu) in April 2024
#1 Intercom 
87.95%
#2 GoSquared 
2.88%
#3 Salesforce 
2.41%
#4 Pipedrive 
1.72%
#5 Salesforce Service Cloud 1.18%
#6 Bitrix24 
1.13%
#7 Freshworks CRM 
0.88%
#8 NationBuilder 
0.49%
#9 Zoho 
0.42%
#10 vcita 
0.34%
#11 amoCRM 
0.17%
#12 Kustomer 
0.15%
#13 LiveHelp 
0.15%
#14 Siteglide 
0.05%
#15 Pico 
0.02%
#16 Q4 
0.02%
#17 SAP 
0.02%
Technologies in CRM in European Union (.eu)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
GoSquared
Salesforce
Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).
Pipedrive
Pipedrive is a cloud-based sales CRM.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Bitrix24
Bitrix24 is a set of tools for the organization and management of business processes.
Freshworks CRM
Freshworks CRM is a cloud-based customer relationship management (CRM) solution. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.
NationBuilder
NationBuilder is a Los Angeles based technology start-up that develops content management and customer relationship management (CRM) software.
Zoho
Zoho is a web-based online office suite.
vcita
vcita is an all-in-one customer service and business management software designed for service providers.
amoCRM
amoCRM is a web-based customer relationship management software solution.
Kustomer
Kustomer is a CRM platform.
LiveHelp
LiveHelp is an online chat tool.
Siteglide
SiteGlide is a Digital Experience Platform (DEP) for ecommerce stores, membership sites and customer portals.
Pico
Q4
Q4 is a SaaS platform that provides communication and intelligence solutions to investor relations professionals.
SAP
CRM Market Share History in European Union (.eu) in Last 12 Months
| Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Intercom | 89.34% | 88.91% | 88.85% | 88.50% | 88.41% | 88.13% | 88.28% | 88.30% | 88.32% | 88.03% | 87.95% |
| GoSquared | 2.83% | 2.89% | 2.91% | 2.98% | 2.92% | 2.92% | 2.92% | 2.93% | 2.93% | 2.86% | 2.88% |
| Pipedrive | 1.61% | 1.55% | 1.56% | 1.60% | 1.66% | 1.70% | 1.71% | 1.71% | 1.71% | 1.71% | 1.72% |
| Salesforce | 1.84% | 2.09% | 2.13% | 2.26% | 2.29% | 2.36% | 2.32% | 2.29% | 2.32% | 2.39% | 2.41% |
| Bitrix24 | 1.08% | 1.10% | 1.09% | 1.12% | 1.10% | 1.14% | 1.12% | 1.12% | 1.10% | 1.10% | 1.13% |
| Salesforce Service Cloud | 1.06% | 1.13% | 1.09% | 1.12% | 1.12% | 1.17% | 1.12% | 1.12% | 1.12% | 1.17% | 1.18% |
| Freshworks CRM | 0.69% | 0.70% | 0.71% | 0.73% | 0.73% | 0.80% | 0.80% | 0.80% | 0.80% | 0.88% | 0.88% |
| NationBuilder | 0.37% | 0.38% | 0.38% | 0.39% | 0.44% | 0.44% | 0.44% | 0.44% | 0.44% | 0.49% | 0.49% |
| Zoho | 0.32% | 0.40% | 0.43% | 0.44% | 0.46% | 0.46% | 0.46% | 0.46% | 0.44% | 0.44% | 0.42% |
| vcita | 0.32% | 0.28% | 0.28% | 0.29% | 0.29% | 0.29% | 0.24% | 0.24% | 0.24% | 0.34% | 0.34% |
| amoCRM | 0.16% | 0.16% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% | 0.17% |
| LiveHelp | 0.14% | 0.14% | 0.14% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% |
| Kustomer | 0.14% | 0.14% | 0.14% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% | 0.15% |
| Siteglide | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% | 0.05% |
| Pico | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
| SAP | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |