CRM Usage Statistics and Market Share in Colombia (.co)
We are tracking usage statistics and market share of 19 web technologies in CRM in Colombia (.co). In April 2024 the most popular web technology in CRM in Colombia (.co) is Intercom with 94% market share. In second place there is Salesforce Service Cloud with 2% market share. After that there are Salesforce with 1%, Pipedrive with 1% and Freshworks CRM with 1% market share. Top 5 web technologies together have 98% market share. The remaining 14 web technologies in CRM have a combined market share of 2%. Global CRM market share report is available here.
About CRM
Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
We are tracking 19 different technologies in CRM.
There are 16,263 websites using CRM in Colombia (.co websites) in out database.
CRM Usage Statistics and Market Share in Colombia (.co) in April 2024
#1 Intercom 93.97%
#2 Salesforce Service Cloud 1.86%
#3 Salesforce 1.06%
#4 Pipedrive 0.85%
#5 Freshworks CRM 0.77%
#6 GoSquared 0.33%
#7 Bitrix24 0.28%
#8 Zoho 0.25%
#9 vcita 0.22%
#10 amoCRM 0.13%
#11 Gladly 0.07%
#12 Kustomer 0.07%
#13 WoowUp 0.07%
#14 Blackbaud Luminate Online 0.02%
#15 NationBuilder 0.01%
#16 Pico 0.01%
#17 SAP 0.01%
#18 Sellsy 0.01%
#19 Tessitura 0.01%
Technologies in CRM in Colombia (.co)
Intercom
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Salesforce Service Cloud
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.
Salesforce
Salesforce is a cloud computing service software (SaaS) that specializes in customer relationship management (CRM).
Pipedrive
Pipedrive is a cloud-based sales CRM.
Freshworks CRM
Freshworks CRM is a cloud-based customer relationship management (CRM) solution. Key features include one-click phone, sales lead tracking, sales management, event tracking and more.
GoSquared
Bitrix24
Bitrix24 is a set of tools for the organization and management of business processes.
Zoho
Zoho is a web-based online office suite.
vcita
vcita is an all-in-one customer service and business management software designed for service providers.
amoCRM
amoCRM is a web-based customer relationship management software solution.
Gladly
Gladly is a customer service platform.
Kustomer
Kustomer is a CRM platform.
WoowUp
WoowUp is a tool of CRM and predictive marketing.
Blackbaud Luminate Online
Blackbaud Luminate Online provides online fundraising and marketing automation for nonprofits.
NationBuilder
NationBuilder is a Los Angeles based technology start-up that develops content management and customer relationship management (CRM) software.
Pico
SAP
Sellsy
Sellsy is a cloud-based sales management solution for small to midsize businesses
Tessitura
CRM Market Share History in Colombia (.co) in Last 12 Months
Technology | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023 | January 2024 | February 2024 | March 2024 | April 2024 |
---|---|---|---|---|---|---|---|---|---|---|---|
Intercom | 95.38% | 94.85% | 94.75% | 94.56% | 94.52% | 94.49% | 94.63% | 94.67% | 94.67% | 94.64% | 93.97% |
Pipedrive | 0.87% | 0.86% | 0.87% | 0.88% | 0.91% | 0.91% | 0.90% | 0.88% | 0.88% | 0.84% | 0.85% |
Freshworks CRM | 0.79% | 0.77% | 0.78% | 0.79% | 0.79% | 0.79% | 0.80% | 0.80% | 0.80% | 0.78% | 0.77% |
Salesforce Service Cloud | 1.00% | 1.33% | 1.38% | 1.46% | 1.46% | 1.48% | 1.41% | 1.39% | 1.41% | 1.42% | 1.86% |
Salesforce | 0.62% | 0.79% | 0.82% | 0.87% | 0.88% | 0.89% | 0.85% | 0.85% | 0.85% | 0.85% | 1.06% |
GoSquared | 0.42% | 0.35% | 0.36% | 0.35% | 0.33% | 0.33% | 0.33% | 0.33% | 0.33% | 0.33% | 0.33% |
Bitrix24 | 0.26% | 0.26% | 0.26% | 0.27% | 0.28% | 0.28% | 0.27% | 0.28% | 0.27% | 0.29% | 0.28% |
Zoho | 0.19% | 0.21% | 0.21% | 0.21% | 0.22% | 0.22% | 0.22% | 0.22% | 0.22% | 0.24% | 0.25% |
vcita | 0.19% | 0.23% | 0.23% | 0.24% | 0.25% | 0.23% | 0.21% | 0.21% | 0.21% | 0.22% | 0.22% |
amoCRM | 0.12% | 0.12% | 0.12% | 0.13% | 0.13% | 0.14% | 0.14% | 0.13% | 0.13% | 0.13% | 0.13% |
Gladly | 0.05% | 0.05% | 0.05% | 0.06% | 0.06% | 0.06% | 0.07% | 0.07% | 0.06% | 0.06% | 0.07% |
Kustomer | 0.04% | 0.06% | 0.06% | 0.06% | 0.06% | 0.06% | 0.05% | 0.06% | 0.05% | 0.06% | 0.07% |
Blackbaud Luminate Online | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% | 0.02% |
Pico | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
WoowUp | 0.03% | 0.06% | 0.06% | 0.06% | 0.07% | 0.07% | 0.07% | 0.06% | 0.07% | 0.07% | 0.07% |
Sellsy | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
Tessitura | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |